--- description: Busca información actualizada sobre ChangeGear en GetApp Colombia. Lee opiniones verificadas y descubre sus funciones, características, precios y usabilidad. Compara ChangeGear con productos similares hasta encontrar la opción adecuada. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: ChangeGear: precios, funciones y opiniones | GetApp Colombia 2026 --- Breadcrumb: [Inicio](/) > [Software de ITSM](/directory/292/it-service-management-itsm/software) > [ChangeGear](/software/106161/changegear-itsm) # ChangeGear Canonical: https://www.getapp.com.co/software/106161/changegear-itsm Página: 1 de 3\ Siguiente: [Página siguiente](https://www.getapp.com.co/software/106161/changegear-itsm?page=2) > ChangeGear Service Desk es una plataforma de ITSM basada en la nube que ayuda a las organizaciones a gestionar los servicios de TI, resolver solicitudes y facilitar el enrutamiento de tickets > > Veredicto: 51 usuarios lo han valorado con **4.0/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.0/5** | 51 Opiniones | | Facilidad de uso | 3.9/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.1/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.1/5 | Basado en las opiniones generales | | Funciones | 4.0/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: ServiceAide - **Ubicación**: San Jose, EE. UU. - **Constitución**: 2016 ## Contexto comercial - **Público objetivo**: 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Windows (desktop), Windows (local), Linux (local), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: inglés - **Países disponibles**: Brasil, Canadá, Estados Unidos ## Funciones - AI Copilot - API - Acceso móvil - Alertas y notificaciones - Alerts/Escalation - Auditoría de problemas - Automatización proceso/flujo de trabajo - Búsqueda/filtro - Campos personalizables - Cartografía de relaciones - Catálogo de servicios - Comunicación multicanal - Configuration Management Database (CMDB) - Contratación de personal - Creación de informes para TI - Creación de informes y estadísticas - Creación de informes/análisis - Creación de marca personalizable - Creación de paneles de comunicaciones - Descubrimiento automático de dispositivos ## Integraciones (en total: 5) - BellaDati - Callture - Jira - Microsoft SharePoint - Network Performance Monitor ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Chat ## Categoría - [Software de ITSM](https://www.getapp.com.co/directory/292/it-service-management-itsm/software) ## Categorías relacionadas - [Software de ITSM](https://www.getapp.com.co/directory/292/it-service-management-itsm/software) - [Software para servicios informáticos](https://www.getapp.com.co/directory/1049/it-service/software) - [Herramientas para el cambio organizacional](https://www.getapp.com.co/directory/971/change-management/software) - [Software para CMDB](https://www.getapp.com.co/directory/1141/cmdb/software) - [Software de help desk](https://www.getapp.com.co/directory/287/help-desk-ticketing/software) ## Alternativas 1. [ManageEngine Endpoint Central](https://www.getapp.com.co/software/103857/manageengine-desktop-central) — 4.6/5 (1645 reviews) 2. [Freshservice](https://www.getapp.com.co/software/91351/freshservice) — 4.5/5 (714 reviews) 3. [JIRA Service Management](https://www.getapp.com.co/software/91811/jira-service-management) — 4.5/5 (770 reviews) 4. [Iru](https://www.getapp.com.co/software/130527/kandji) — 4.9/5 (480 reviews) 5. [SysAid](https://www.getapp.com.co/software/90863/sysaid) — 4.5/5 (519 reviews) ## Opiniones ### "Easy to manage a manipulate" — 5.0/5 > **Brandon** | *29 de marzo de 2019* | Servicios | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: I can configure everything in the change management system from the GUI to the backend workflows. Change gear is by far one of the most stable out of the box experiences i have come across. > > **Puntos en contra**: The reporting could be a little more detailed out of the box to make compliance easier to manage. although Sunview provided us with a SSRS plugin to give us the details we need to meet our compliance requirements. > > We came from a paper change process before but change gear allowed us to move to digital approvals with an audit trail and a centralized place to store evidence for every change that takes place. Overall, from approval to completion the time it takes is nothing like it was before. We get results instantly. ----- ### "ChangeGear Product Review" — 4.0/5 > **Jonathan** | *26 de abril de 2019* | Servicios | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: Great, easy to use tool that provides customization capabilities to fit almost any business need. > > **Puntos en contra**: Transport structure and method between environments (DEV, TST, PRD). OID's and other configuration seem to get misaligned which causes the testing team to always have to perform thorough testing, even with the most simple changes. > > We use ChangeGear for the primarily application within our Business Technology group (IR, RFC, CMDB). Since having a stable and very utilized product within BT, we have started to development the application for various other business units around the organization. Overall, ChangeGear has been a great tool for NWE and we plan on growing the use of the application in the future. ----- ### "Change Gear" — 3.0/5 > **Safi** | *6 de febrero de 2019* | Servicios financieros | Valoración de la recomendación: 3.0/10 > > **Puntos a favor**: ITIL format... that has came handy for us. Service Request to problem Solving to RFC part is nice. Customization is nice as well. > > **Puntos en contra**: Learning curve.. It requires dedication and set up. Probably better to have the vendor set it up for you. Also software is latent so difficult to use in a high speed work environment. > > I think software can be used effectively if configured in its full capacity. The customization is nice but requires a dedicated person which e do not have the resources for. I like the features but did not have time to learn how to make the best use of it. ----- ### "ChangeGear - Great Product Delivered by a Great Company" — 5.0/5 > **Ben** | *10 de octubre de 2016* | Suministros y equipo para empresas | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Ease of use (for end-users and agents/admins alike) Ease of administration Feature sets Flexibilty of installation (Cloud, Hybrid, On-Premise) Pricing Ease of configuration > > **Puntos en contra**: Remote manageability of certain features on full Public Cloud instance (requiring SunView support to interact) > > My company has been using ChangeGear for approximately two years. We love the product's ease of use, administration and feature sets. The initial price tag was VERY competitive. We found that the product can deliver Enterprise level capabilities at the price point of a typical SMB product. The support of the product has been great when we have to use it (which is almost never). They deliver the product in many forms including Public cloud, Hybrid or on-premise. SunView is highly committed to product development as evidenced by the latest features inherent to ChangeGear v7. Many would consider them a visionary or leading-edge company in the ITSM industry. SunView is also easy to do business with and you will be treated like a family member. Go just buy it. You won't look back. ----- ### "We would have insisted on initial vendor set-up, with one-on-one training for application management" — 5.0/5 > **Pam** | *16 de enero de 2018* | Educación superior | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: We enjoy the application flexibility to make changes that suit our business needs and processes and not being held to limitations due to functionality. > > **Puntos en contra**: What we like least about the software is the need for customization's that would require Professional Services. If resources are out there, they should probably be made available to the customers to follow and implement on their own. It would be nice to include better reporting capabilities and functionality. > > Customer email notification and trending to forecast needs and change business processes. It also tracks what customers need more help with which has resulted in projecting future expectations. ----- Página: 1 de 3\ Siguiente: [Página siguiente](https://www.getapp.com.co/software/106161/changegear-itsm?page=2) ## Enlaces - [Ver en GetApp](https://www.getapp.com.co/software/106161/changegear-itsm) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados