--- description: Busca información actualizada sobre Freshchat en GetApp Colombia. Lee opiniones verificadas y descubre sus funciones, características, precios y usabilidad. Compara Freshchat con productos similares hasta encontrar la opción adecuada. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Freshchat: precios, funciones y opiniones | GetApp Colombia 2026 --- Breadcrumb: [Inicio](/) > [Software de chat en directo](/directory/561/live-chat/software) > [Freshchat](/software/106095/freshchat) # Freshchat Canonical: https://www.getapp.com.co/software/106095/freshchat Página: 1 de 7\ Siguiente: [Página siguiente](https://www.getapp.com.co/software/106095/freshchat?page=2) > Freshdesk Messaging (anteriormente conocido como Freshchat) es un moderno software de mensajería para equipos de asistencia al cliente que permite contactar con los clientes en los sitios web, aplicaciones móviles y redes sociales. > > Veredicto: 145 usuarios lo han valorado con **4.2/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.2/5** | 145 Opiniones | | Facilidad de uso | 4.3/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.0/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.1/5 | Basado en las opiniones generales | | Funciones | 4.0/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Freshworks - **Ubicación**: San Mateo, EE. UU. - **Constitución**: 2011 ## Contexto comercial - **Precio inicial**: INR 1.799,00 - **Modelo de precios**: (versión gratuita disponible) (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: alemán, chino, coreano, español, francés, inglés, japonés, neerlandés, polaco, portugués, ruso, sueco, tailandés, turco - **Países disponibles**: Afganistán, Albania, Alemania, Andorra, Angola, Anguila, Antigua y Barbuda, Arabia Saudita, Argelia, Argentina, Armenia, Aruba, Australia, Austria, Azerbaiyán, Bahamas, Bangladés, Barbados, Baréin, Belice y 209 más ## Funciones - AI Copilot - API - Acceso móvil - Alertas y notificaciones - Analítica aumentada - Arrastrar y soltar - Asistencia al cliente - Autoresponders - Búsqueda/filtro - CRM - Chat en tiempo real dirigido a consumidores - Chat en vivo - Chat proactivo - Chat y mensajería - Chatbot - Comunicación multicanal - Control/Acceso remoto - Conversaciones en tiempo real - Creación de informes y estadísticas - Creación de informes/análisis ## Integraciones (en total: 17) - Bird - Calendly - Freshcaller - Freshdesk - Freshsales - Klaviyo - Landingi - Meta for Business - Pipedrive - Shopify - Slack - Stripe - TeamViewer ONE - Upscope - WooCommerce … y 2 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 ## Categoría - [Software de chat en directo](https://www.getapp.com.co/directory/561/live-chat/software) ## Categorías relacionadas - [Software de chat en directo](https://www.getapp.com.co/directory/561/live-chat/software) - [Software de soporte al cliente](https://www.getapp.com.co/directory/562/customer-support/software) - [Software de servicio al cliente](https://www.getapp.com.co/directory/231/customer-service/software) - [Software de compromiso del cliente](https://www.getapp.com.co/directory/650/customer-engagement/software) - [Software de gestión de comunicaciones con los clientes](https://www.getapp.com.co/directory/1139/customer-communications-management/software) ## Alternativas 1. [Slack](https://www.getapp.com.co/software/91563/slack) — 4.7/5 (24142 reviews) 2. [LiveChat](https://www.getapp.com.co/software/8385/livechat) — 4.6/5 (1727 reviews) 3. [LiveAgent](https://www.getapp.com.co/software/91301/liveagent) — 4.7/5 (1786 reviews) 4. [Tidio](https://www.getapp.com.co/software/105081/tidio-chat) — 4.7/5 (590 reviews) 5. [Zendesk Suite](https://www.getapp.com.co/software/9448/zendesk) — 4.4/5 (4083 reviews) ## Opiniones ### "Clean, Professional and Simple Set-up" — 4.0/5 > **Seth** | *22 de enero de 2020* | Gestión de organizaciones sin ánimo de lucro | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: I love how easy the dashboard was and how easy it was to set up on my wordpress website. The chat was also very clean, very easy to use multiple members of my team. The app on my phone made it simple to chat with visitors on my website from my phone. > > **Puntos en contra**: While I started off with a free version, the paid version was a little too expensive for what I wished to use. I found a cheaper alternative. > > I loved the overall chat features. The dashboard and app are very clean. The only reason I switched was due to price. ----- ### "Simple, Affordable, and Gets the Job Done" — 4.0/5 > **Santhosh** | *21 de junio de 2026* | Seguridad e investigaciones | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: One of the best value-for-money tools out there. It's especially great for small and medium-sized businesses because it's easy to set up, simple to use, and comes with a clean, user-friendly interface. > > **Puntos en contra**: Since the pricing is quite affordable, the feature set is also fairly basic. It covers the essentials well, but there aren't many advanced capabilities, and AI features are pretty much missing from the overall experience. ----- ### "Highlight disappointed. Customer service is almost non-existent. Too many technical difficulties." — 1.0/5 > **Shu** | *26 de octubre de 2020* | Comercio minorista | Valoración de la recomendación: 0.0/10 > > **Puntos a favor**: It appears to have robust features and they attempt to offer cutting edge technologies. > > **Puntos en contra**: I am highly disappointed in the Freddy chatbot. It was supposed to their best chatbot but I was extremely disappointed with it. We set up everything in the test environment and we liked how it worked, so we signed up for a one year service. However, after going live, we found out the live mode doesn't work exactly the same way as the preview mode. We went over with them several times and they admitted some functions don't appear to work the same. Their tech support admitted almost all of the errors but they never get back to us. I also asked if I could cancel it but they told me no because I made a one year commitment. I signed up for the service based on how it functioned in the preview model and we didn't think in a million years it would function otherwise. I was also disappointed in lack of tech support. They have great support for FreshDesk but not for FreshChat. When I called the support number, I was told there is no phone support for FreshChat. I emailed and we were able to meet them online to go over the errors and they recognized them but they would just not get back to us. I can’t say I recommend it. > > Highly disappointed. ----- ### "Chief Technology Officer" — 5.0/5 > **Atiradh** | *16 de mayo de 2026* | Marketing y publicidad | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: Freshchat is an excellent tool that helps us communicate with customers and resolve queries efficiently. Since all our internal tools and data are integrated within the platform, it enables faster, seamless, and more personalized responses. > > **Puntos en contra**: Personally, I did not find the UI/UX very intuitive, as it felt quite minimal and lacked adequate support for our team to easily access and view all the required data in one place. ----- ### "Project Manager" — 4.0/5 > **Rajesh** | *22 de mayo de 2026* | Ropa y moda | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: Freshchat is an excellent customer communication platform that has made our external interactions seamless while delivering a great user experience. > > **Puntos en contra**: While Freshchat offers useful features for handling short conversations, scaling it across multiple teams can become challenging due to limited flexibility and scalability. ----- Página: 1 de 7\ Siguiente: [Página siguiente](https://www.getapp.com.co/software/106095/freshchat?page=2) ## Enlaces - [Ver en GetApp](https://www.getapp.com.co/software/106095/freshchat) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados