--- description: Busca información actualizada sobre Freshchat en GetApp Colombia. Lee opiniones verificadas y descubre sus funciones, características, precios y usabilidad. Compara Freshchat con productos similares hasta encontrar la opción adecuada. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Freshchat: precios, funciones y opiniones | GetApp Colombia 2026 --- Breadcrumb: [Inicio](/) > [Software de chat en directo](/directory/561/live-chat/software) > [Freshchat](/software/106095/freshchat) # Freshchat Canonical: https://www.getapp.com.co/software/106095/freshchat Página: 1 de 7\ Siguiente: [Página siguiente](https://www.getapp.com.co/software/106095/freshchat?page=2) > Freshdesk Messaging (anteriormente conocido como Freshchat) es un moderno software de mensajería para equipos de asistencia al cliente que permite contactar con los clientes en los sitios web, aplicaciones móviles y redes sociales. > > Veredicto: 150 usuarios lo han valorado con **4.2/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.2/5** | 150 Opiniones | | Facilidad de uso | 4.3/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.0/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.1/5 | Basado en las opiniones generales | | Funciones | 4.0/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Freshworks - **Ubicación**: San Mateo, EE. UU. - **Constitución**: 2011 ## Contexto comercial - **Precio inicial**: INR 1.799,00 - **Modelo de precios**: (versión gratuita disponible) (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: alemán, chino, coreano, español, francés, inglés, japonés, neerlandés, polaco, portugués, ruso, sueco, tailandés, turco - **Países disponibles**: Afganistán, Albania, Alemania, Andorra, Angola, Anguila, Antigua y Barbuda, Arabia Saudita, Argelia, Argentina, Armenia, Aruba, Australia, Austria, Azerbaiyán, Bahamas, Bangladés, Barbados, Baréin, Belice y 209 más ## Funciones - AI Copilot - API - Acceso móvil - Alertas y notificaciones - Analítica aumentada - Arrastrar y soltar - Asistencia al cliente - Autoresponders - Búsqueda/filtro - CRM - Chat en tiempo real dirigido a consumidores - Chat en vivo - Chat proactivo - Chat y mensajería - Chatbot - Comunicación multicanal - Control/Acceso remoto - Conversaciones en tiempo real - Creación de informes y estadísticas - Creación de informes/análisis ## Integraciones (en total: 17) - Bird - Calendly - Freshcaller - Freshdesk - Freshsales - Klaviyo - Landingi - Meta for Business - Pipedrive - Shopify - Slack - Stripe - TeamViewer ONE - Upscope - WooCommerce … y 2 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 ## Categoría - [Software de chat en directo](https://www.getapp.com.co/directory/561/live-chat/software) ## Categorías relacionadas - [Software de chat en directo](https://www.getapp.com.co/directory/561/live-chat/software) - [Software de soporte al cliente](https://www.getapp.com.co/directory/562/customer-support/software) - [Software de servicio al cliente](https://www.getapp.com.co/directory/231/customer-service/software) - [Software de compromiso del cliente](https://www.getapp.com.co/directory/650/customer-engagement/software) - [Software de gestión de comunicaciones con los clientes](https://www.getapp.com.co/directory/1139/customer-communications-management/software) ## Alternativas 1. [Slack](https://www.getapp.com.co/software/91563/slack) — 4.7/5 (24183 reviews) 2. [LiveChat](https://www.getapp.com.co/software/8385/livechat) — 4.6/5 (1727 reviews) 3. [LiveAgent](https://www.getapp.com.co/software/91301/liveagent) — 4.7/5 (1787 reviews) 4. [Tidio](https://www.getapp.com.co/software/105081/tidio-chat) — 4.7/5 (590 reviews) 5. [Zendesk Suite](https://www.getapp.com.co/software/9448/zendesk) — 4.4/5 (4090 reviews) ## Opiniones ### "Cheap and easy to use chat function for small organisations" — 3.0/5 > **Arjun** | *22 de enero de 2023* | Administración educativa | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: It has a very basic but good AI chat bot, covers most of the operational needs > > **Puntos en contra**: The software does not provide a ticketing system, though their is an AI layer query management requires a desk > > It's been fine. Customer support was poor ----- ### "Freshchat is User-Friendly Apps" — 5.0/5 > **Amirullah** | *8 de diciembre de 2022* | Marketing y publicidad | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Omnichannel feature from all social media platforms such as Facebook, Instagram and also Google My Business > > **Puntos en contra**: Integration with Tiktok as well as marketplaces in Indonesia such as Tokopedia, Shopee, Bilbi or Lazada > > We are very happy with the features in Freshchat, starting from Segmentation and even the Advanced Automation feature which makes it easy for us to create reminders for each of our Agents. ----- ### "Freshchat review by Akash" — 4.0/5 > **Potla** | *29 de julio de 2026* | Software informático | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: The onboarding process is straightforward, and the available documentation is easy to understand. It is a great communication tool for small and growing support teams. > > **Puntos en contra**: Customer support could be more responsive, and the platform would benefit from stronger automation and NLP capabilities. > > It was worth the price but I would expect better response for my quires from the Freshchat support team ----- ### "Freshchat is a quality chat application with a confusing backend UI and an impossible login system" — 3.0/5 > **Darien** | *2 de marzo de 2021* | Instituciones religiosas | Valoración de la recomendación: 5.0/10 > > **Puntos a favor**: Once I managed to create an account, Freshchat was easy enough to setup and offered a lot of customizable features as well as the ability to add up to 10 users - all for free - which made it a useful application for our non-profit. Their API was also very well documented, allowing for custom code to be run to allow for certain things like triggering the chat via URL redirect, all of which was beneficial for a season. > > **Puntos en contra**: The initial setup of freshchat - namely creating an account - was nigh impossible, and extremely confusing. Freshchat offers deep integrations with Freshworks suite of products, but for someone not looking to use their other products, it became a nightmare to start. Creating an account meant creating an account with Freshdesk and a couple other products of theirs, then it only would let me login to the admin panel of my overall Freshworks account (which doesn't allow for access to Freshchat), and then when I finally found the correct login page for Freshchat, their gmail login system would consistently fail and lock me out. In initial setup, I probably spent numerous hours trying to create a freshchat account, and ended up with two or three different accounts - most of which I abandoned because they wouldn't allow me to remove the extra Freshworks products I did not want. As well, basic features such as chatbots \& email responses to chats were all locked behind a paywall - with a trial that failed to explain their use - and a customer service team that barraged me with numerous phone calls \& emails asking me to upgrade from their free tier, even after I said I wasn't interested. Lastly, and perhaps this is user error, but freshchat failed to generate any sort of leads on our website; apart from occasional use, no one used the chat features - which changed the second we switched providers > > Freshchat is a quality chat program that can be difficult to setup and lacks the design quality of other competing brands ----- ### "Great User Experience with Room for Advanced Features" — 5.0/5 > **Rohit** | *15 de junio de 2026* | Comercio minorista | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: Freshchat is an efficient all-in-one communication platform that is easy to use and quick to implement. We were able to get started within days, and the onboarding experience was smooth, convenient, and user-friendly, enabling rapid adoption across the team. > > **Puntos en contra**: While the platform is easy to set up and offers a smooth user experience, it lacks some of the advanced features and functionalities available in other tools. Expanding its capabilities would make it a more comprehensive solution for growing business needs. ----- Página: 1 de 7\ Siguiente: [Página siguiente](https://www.getapp.com.co/software/106095/freshchat?page=2) ## Enlaces - [Ver en GetApp](https://www.getapp.com.co/software/106095/freshchat) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados