--- description: Busca información actualizada sobre Supportbench en GetApp Colombia. Lee opiniones verificadas y descubre sus funciones, características, precios y usabilidad. Compara Supportbench con productos similares hasta encontrar la opción adecuada. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Supportbench: precios, funciones y opiniones | GetApp Colombia 2026 --- Breadcrumb: [Inicio](/) > [Software de servicio al cliente](/directory/231/customer-service/software) > [Supportbench](/software/105673/supportbench) # Supportbench Canonical: https://www.getapp.com.co/software/105673/supportbench Página: 1 de 6\ Siguiente: [Página siguiente](https://www.getapp.com.co/software/105673/supportbench?page=2) > Supportbench es un sistema de tickets de asistencia al cliente y asistencia técnica todo en uno que está dirigido a departamentos de atención al cliente de pequeños a grandes y ofrece manejo de SLA, flujos de trabajo y más funciones. > > Veredicto: 116 usuarios lo han valorado con **4.9/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.9/5** | 116 Opiniones | | Facilidad de uso | 4.8/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.9/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.8/5 | Basado en las opiniones generales | | Funciones | 4.7/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 100% | (10/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Supportbench Services - **Ubicación**: Vancouver, Canadá - **Constitución**: 2015 ## Contexto comercial - **Precio inicial**: US$ 32,00 - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Chromebook (desktop), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: inglés - **Países disponibles**: Australia, Canadá, Estados Unidos, Reino Unido ## Funciones - AI Copilot - API - Acceso móvil - Acciones activadas por evento - Alertas de correo electrónico - Alertas y notificaciones - Alerts/Escalation - Almacenamiento de documentos - Almacenamiento seguro de datos - Análisis de atención al cliente - Análisis predictivo - Aplicación móvil - Arrastrar y soltar - Auditoría de problemas - Autoresponders - Autorizaciones basadas en roles - Base de datos de clientes - Base de datos de contactos - Biblioteca de contenidos - Búsqueda ## Integraciones (en total: 14) - Azure DevOps - Harvest - HubSpot CRM - Jira - Linear - LiveChat - Meta for Business - Microsoft Teams - NinjaOne - RingEX - Salesforce Sales Cloud - Slack - Twitter/X - Zapier ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Software de servicio al cliente](https://www.getapp.com.co/directory/231/customer-service/software) ## Categorías relacionadas - [Software de servicio al cliente](https://www.getapp.com.co/directory/231/customer-service/software) - [Software de help desk](https://www.getapp.com.co/directory/287/help-desk-ticketing/software) - [Software de gestión del conocimiento](https://www.getapp.com.co/directory/257/knowledge-management/software) - [Software de base de conocimientos](https://www.getapp.com.co/directory/2823/knowledge-base/software) - [Software de soporte al cliente](https://www.getapp.com.co/directory/562/customer-support/software) ## Alternativas 1. [Salesforce Sales Cloud](https://www.getapp.com.co/software/90378/salesforce) — 4.4/5 (18782 reviews) 2. [Zendesk Suite](https://www.getapp.com.co/software/9448/zendesk) — 4.4/5 (4079 reviews) 3. [LiveChat](https://www.getapp.com.co/software/8385/livechat) — 4.6/5 (1723 reviews) 4. [LiveAgent](https://www.getapp.com.co/software/91301/liveagent) — 4.7/5 (1781 reviews) 5. [Freshdesk](https://www.getapp.com.co/software/10317/freshdesk) — 4.5/5 (3425 reviews) ## Opiniones ### "Can’t live without Supportbench." — 5.0/5 > **Shohag** | *18 de marzo de 2023* | Tecnología y servicios de la información | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: The internal team at Supportbench helped us at every step, before data migration, to organize our department better and after training to ensure every team member was making the most of the platform. Supportbench is such an intuitive system and I’ve been able to customize it to speed up my workflows and efficiency. It’s made a world of difference for our team, department and the departments we interact on a daily basis with. Can’t live without it\! > > **Puntos en contra**: The team at Supportbench is exceptional. I wonder if they’d be doing so well without such a stellar internal support team. > > The team at Supportbench was integral to taking our department to the next level. Even after onboarding and training of the platform, they stayed in contact with us to ensure our workflows were optimal and we were using Supportbench to the full extent to maximize Customer Success. ----- ### "True Omnichannel Support" — 5.0/5 > **Abdul** | *22 de marzo de 2023* | Seguros | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: The flexibility of our communication channels has been invaluable in improving our customer satisfaction rates and even reducing churn rates. We’re able to make such quick decisions and resolve cases because we have everything we need on-hand in real time. It’s helping us build much stronger relationships with our customers and our hope is that we’re able to get increased upselling and even persuade some champions to refer us. > > **Puntos en contra**: Supportbench is valuable in so many ways, but it’s a pretty robust platform and it’s going to take a while to access all feature sets. > > The Omnichannel range of communication with Supportbench has been endlessly helpful. We’ve never had such a cohesive system with multiple touch points before; from email, to phone to chat to social. It’s allowed us to finally work in a way that suits our specific customers’ preferences. ----- ### "Good for sharing data sent to a distribution list" — 3.0/5 > **Maximiliano** | *10 de abril de 2018* | Tecnología y servicios de la información | Valoración de la recomendación: 4.0/10 > > **Puntos a favor**: It allows us to see what is going on with all requests sent to our support DL. We stopped relying on emails > > **Puntos en contra**: You can miss replies to already existing cases. Notifications are not good enough. Cases get insanely duplicated > > Not much, just having all support requests stored in the same place and shared between all team memebers ----- ### "Transformative Customer Support with Supportbench" — 5.0/5 > **Robert** | *14 de febrero de 2024* | Contabilidad | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: The AI Predictive CES really stands out for our team because it seems to be able to accurately predict customer satisfaction and sentiment. The results have been making our responses more impactful and personalized. > > **Puntos en contra**: We’ve asked when it will have more multilanguage support and are still waiting. > > We've seen a remarkable shift in how we manage customer interactions but also in the way our Support team is organized. Having a more personalized as well as automated approach to customers has lead to higher satisfaction rates for them as well as our staff in general. ----- ### "Meeting Our SLA's with Supportbench" — 5.0/5 > **Stella** | *14 de mayo de 2024* | Seguros | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: The platforms SLA management tools allows us to setup specific targets for response and resolution times and we can easily track our progress against these targets. This has helped us to consistently meet our SLA's and provide high quality to our customers. > > **Puntos en contra**: For the interface, I would try to localize it for some of my teams, but I haven't figured out how to achieve it. > > My experience with Supportbench is exceptional because the monitoring tools have been critical in helping us provide exceptional service to our customers and meet our service level agreement consistently. ----- Página: 1 de 6\ Siguiente: [Página siguiente](https://www.getapp.com.co/software/105673/supportbench?page=2) ## Enlaces - [Ver en GetApp](https://www.getapp.com.co/software/105673/supportbench) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | ----- ## Datos estructurados