--- description: Busca información actualizada sobre Supportbench en GetApp Colombia. Lee opiniones verificadas y descubre sus funciones, características, precios y usabilidad. Compara Supportbench con productos similares hasta encontrar la opción adecuada. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Supportbench: precios, funciones y opiniones | GetApp Colombia 2026 --- Breadcrumb: [Inicio](/) > [Software de servicio al cliente](/directory/231/customer-service/software) > [Supportbench](/software/105673/supportbench) # Supportbench Canonical: https://www.getapp.com.co/software/105673/supportbench Página: 1 de 7\ Siguiente: [Página siguiente](https://www.getapp.com.co/software/105673/supportbench?page=2) > Supportbench es un sistema de tickets de asistencia al cliente y asistencia técnica todo en uno que está dirigido a departamentos de atención al cliente de pequeños a grandes y ofrece manejo de SLA, flujos de trabajo y más funciones. > > Veredicto: 131 usuarios lo han valorado con **4.8/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.8/5** | 131 Opiniones | | Facilidad de uso | 4.7/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.8/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.8/5 | Basado en las opiniones generales | | Funciones | 4.7/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Supportbench Services - **Ubicación**: Vancouver, Canadá - **Constitución**: 2015 ## Contexto comercial - **Precio inicial**: US$ 32,00 - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Chromebook (desktop), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: inglés - **Países disponibles**: Australia, Canadá, Estados Unidos, Reino Unido ## Funciones - AI Copilot - API - Acceso móvil - Acciones activadas por evento - Alertas de correo electrónico - Alertas y notificaciones - Alerts/Escalation - Almacenamiento de documentos - Almacenamiento seguro de datos - Análisis de atención al cliente - Análisis predictivo - Aplicación móvil - Arrastrar y soltar - Auditoría de problemas - Autoresponders - Autorizaciones basadas en roles - Base de datos de clientes - Base de datos de contactos - Biblioteca de contenidos - Búsqueda ## Integraciones (en total: 14) - Azure DevOps - Harvest - HubSpot CRM - Jira - Linear - LiveChat - Meta for Business - Microsoft Teams - NinjaOne - RingEX - Salesforce Sales Cloud - Slack - Twitter/X - Zapier ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Software de servicio al cliente](https://www.getapp.com.co/directory/231/customer-service/software) ## Categorías relacionadas - [Software de servicio al cliente](https://www.getapp.com.co/directory/231/customer-service/software) - [Software de help desk](https://www.getapp.com.co/directory/287/help-desk-ticketing/software) - [Software de gestión del conocimiento](https://www.getapp.com.co/directory/257/knowledge-management/software) - [Software de base de conocimientos](https://www.getapp.com.co/directory/2823/knowledge-base/software) - [Software de soporte al cliente](https://www.getapp.com.co/directory/562/customer-support/software) ## Alternativas 1. [Salesforce Sales Cloud](https://www.getapp.com.co/software/90378/salesforce) — 4.4/5 (18811 reviews) 2. [Zendesk Suite](https://www.getapp.com.co/software/9448/zendesk) — 4.4/5 (4094 reviews) 3. [LiveAgent](https://www.getapp.com.co/software/91301/liveagent) — 4.7/5 (1789 reviews) 4. [Freshdesk](https://www.getapp.com.co/software/10317/freshdesk) — 4.5/5 (3486 reviews) 5. [LiveChat](https://www.getapp.com.co/software/8385/livechat) — 4.6/5 (1727 reviews) ## Opiniones ### "Supportbench Improves Support Operations" — 5.0/5 > **Mercy** | *8 de abril de 2025* | Petróleo y energía | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: The multi-brand support and fully white-labeled portals helped us cleanly separate our support workflows by brand. The Outlook-style email editor made the transition painless for the team. Easy to onboard, and customers noticed the difference. > > **Puntos en contra**: Some of the alert settings could be more granular. During high-volume days, our agents become overwhelmed with notifications. > > Unified customer experience support in an excellent way ----- ### "Goodbye Spreadsheets, Hello Supportbench" — 5.0/5 > **Grace A.** | *9 de abril de 2025* | Salud, bienestar y deporte | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: The AI-generated resolution summaries and unified view of open/pending/closed issues made reporting way easier. Our front-line agents love the ticket views and how fast they can triage now. It’s like we finally got our act together. > > **Puntos en contra**: We didn’t realize how much we needed onboarding videos until we got started. A few more onboarding videos would have saved us some time. > > As our support volume grew, spreadsheets and shared inboxes became unsustainable. Supportbench delivered the structure and scalability we needed. The platform’s unified issue tracking, AI-powered summaries, and agent-friendly interface significantly improved reporting and response times. While onboarding could benefit from enhanced video resources, the overall impact on our operational efficiency and customer satisfaction has been substantial. Our experience with Supportbench has been transformative, as it positioned us to scale support easily. ----- ### "Good for sharing data sent to a distribution list" — 3.0/5 > **Maximiliano** | *10 de abril de 2018* | Tecnología y servicios de la información | Valoración de la recomendación: 4.0/10 > > **Puntos a favor**: It allows us to see what is going on with all requests sent to our support DL. We stopped relying on emails > > **Puntos en contra**: You can miss replies to already existing cases. Notifications are not good enough. Cases get insanely duplicated > > Not much, just having all support requests stored in the same place and shared between all team memebers ----- ### "Support Bench - Case Management" — 5.0/5 > **Jason** | *18 de mayo de 2022* | Comercio mayorista | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Very flexible - Support Bench can be tuned to work the way I want it to. There are different teams within my organization that use Support Bench and they have different needs. We are able to customize workflows based on each teams' needs. The interface is clean and can be modified to suit each user. There are many functions that allow quick handling of cases. Cases are grouped together to keep things clean and concise and saves time when questions arise. The environment is highly collaborative and has allowed the teams to work closer together now than ever before. This has also allowed the teams to provide faster and better support. We can very quickly and easily expand the use of Support Bench within the organization. It is incredibly scalable and there are no concerns about adding users or teams. > > **Puntos en contra**: The learning curve can be a bit high. I think this depends on what you want to accomplish. Because Support Bench is so configurable, it can be easy to add complexity. There was no 'manual' to explain the basics. This would be helpful when getting onto the platform. However, it is a fairly easy system so this is not a big deal. > > Support Bench does a great job and consolidating cases (emails in regards to my companies data). It allows the teams to understand what cases require immediate actions and what cases are less important. (prioritization). And this prioritization is very flexible and can be tuned to our specific company and team on the platform. ----- ### "Working with Supportbench is a partnership" — 5.0/5 > **Eilis** | *17 de enero de 2020* | Comercio mayorista | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: 1. The ability to view what types of communications are coming into my team, allowing for more specific and valuable coaching and training of the team. 2. Supportbench allows each 'case' to stay together, by that I mean all emails, phone calls, notes are all in one place, if you want the information you just have to go to one case, instead of looking at multiple emails, notes etc. This is a game changer for my team. 3. the ability to use specific words within the content of an email to prioritize or direct that case to specific team members 4.Ease of customization of the screens, drop downs, create mandatory fields etc 4.Detailed reporting of KPI's for the team, but also specific customer details, reasons for contact, number of contacts, time taken to respond etc. > > **Puntos en contra**: Initially my team were a little resistant to the change, having just used MS Outlook, but with the Supportbench team's support we were able to implement changes that made it more tuned into my teams needs and made it more 'comfortable' for them to use. > > Supportbench is helping us support our customers as we always have done, but it is now giving us the ability to move to giving our customers a better service as we now have a better understanding of what they need through analytics and data rather then the 'gut feel'. The biggest asset Supportbench has is their team, they are responsive, they want to understand how your business works, and are continuously looking to add value to what they are offering so you in turn can offer more to your customer. When working with the Supportbench team it is a partnership, we are all working together to get the best for our customers and teams. ----- Página: 1 de 7\ Siguiente: [Página siguiente](https://www.getapp.com.co/software/105673/supportbench?page=2) ## Enlaces - [Ver en GetApp](https://www.getapp.com.co/software/105673/supportbench) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | ----- ## Datos estructurados