--- description: Busca información actualizada sobre Supportbench en GetApp Colombia. Lee opiniones verificadas y descubre sus funciones, características, precios y usabilidad. Compara Supportbench con productos similares hasta encontrar la opción adecuada. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Supportbench: precios, funciones y opiniones | GetApp Colombia 2026 --- Breadcrumb: [Inicio](/) > [Software de servicio al cliente](/directory/231/customer-service/software) > [Supportbench](/software/105673/supportbench) # Supportbench Canonical: https://www.getapp.com.co/software/105673/supportbench Página: 1 de 6\ Siguiente: [Página siguiente](https://www.getapp.com.co/software/105673/supportbench?page=2) > Supportbench es un sistema de tickets de asistencia al cliente y asistencia técnica todo en uno que está dirigido a departamentos de atención al cliente de pequeños a grandes y ofrece manejo de SLA, flujos de trabajo y más funciones. > > Veredicto: 116 usuarios lo han valorado con **4.9/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.9/5** | 116 Opiniones | | Facilidad de uso | 4.8/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.9/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.8/5 | Basado en las opiniones generales | | Funciones | 4.7/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 100% | (10/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Supportbench Services - **Ubicación**: Vancouver, Canadá - **Constitución**: 2015 ## Contexto comercial - **Precio inicial**: US$ 32,00 - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Chromebook (desktop), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: inglés - **Países disponibles**: Australia, Canadá, Estados Unidos, Reino Unido ## Funciones - AI Copilot - API - Acceso móvil - Acciones activadas por evento - Alertas de correo electrónico - Alertas y notificaciones - Alerts/Escalation - Almacenamiento de documentos - Almacenamiento seguro de datos - Análisis de atención al cliente - Análisis predictivo - Aplicación móvil - Arrastrar y soltar - Auditoría de problemas - Autoresponders - Autorizaciones basadas en roles - Base de datos de clientes - Base de datos de contactos - Biblioteca de contenidos - Búsqueda ## Integraciones (en total: 14) - Azure DevOps - Harvest - HubSpot CRM - Jira - Linear - LiveChat - Meta for Business - Microsoft Teams - NinjaOne - RingEX - Salesforce Sales Cloud - Slack - Twitter/X - Zapier ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Software de servicio al cliente](https://www.getapp.com.co/directory/231/customer-service/software) ## Categorías relacionadas - [Software de servicio al cliente](https://www.getapp.com.co/directory/231/customer-service/software) - [Software de help desk](https://www.getapp.com.co/directory/287/help-desk-ticketing/software) - [Software de gestión del conocimiento](https://www.getapp.com.co/directory/257/knowledge-management/software) - [Software de base de conocimientos](https://www.getapp.com.co/directory/2823/knowledge-base/software) - [Software de soporte al cliente](https://www.getapp.com.co/directory/562/customer-support/software) ## Alternativas 1. [Salesforce Sales Cloud](https://www.getapp.com.co/software/90378/salesforce) — 4.4/5 (18790 reviews) 2. [Zendesk Suite](https://www.getapp.com.co/software/9448/zendesk) — 4.4/5 (4083 reviews) 3. [LiveAgent](https://www.getapp.com.co/software/91301/liveagent) — 4.7/5 (1786 reviews) 4. [LiveChat](https://www.getapp.com.co/software/8385/livechat) — 4.6/5 (1727 reviews) 5. [Freshdesk](https://www.getapp.com.co/software/10317/freshdesk) — 4.5/5 (3460 reviews) ## Opiniones ### "Transformative Customer Support with Supportbench" — 5.0/5 > **Robert** | *14 de febrero de 2024* | Contabilidad | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: The AI Predictive CES really stands out for our team because it seems to be able to accurately predict customer satisfaction and sentiment. The results have been making our responses more impactful and personalized. > > **Puntos en contra**: We’ve asked when it will have more multilanguage support and are still waiting. > > We've seen a remarkable shift in how we manage customer interactions but also in the way our Support team is organized. Having a more personalized as well as automated approach to customers has lead to higher satisfaction rates for them as well as our staff in general. ----- ### "Meeting Our SLA's with Supportbench" — 5.0/5 > **Stella** | *14 de mayo de 2024* | Seguros | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: The platforms SLA management tools allows us to setup specific targets for response and resolution times and we can easily track our progress against these targets. This has helped us to consistently meet our SLA's and provide high quality to our customers. > > **Puntos en contra**: For the interface, I would try to localize it for some of my teams, but I haven't figured out how to achieve it. > > My experience with Supportbench is exceptional because the monitoring tools have been critical in helping us provide exceptional service to our customers and meet our service level agreement consistently. ----- ### "Good for sharing data sent to a distribution list" — 3.0/5 > **Maximiliano** | *10 de abril de 2018* | Tecnología y servicios de la información | Valoración de la recomendación: 4.0/10 > > **Puntos a favor**: It allows us to see what is going on with all requests sent to our support DL. We stopped relying on emails > > **Puntos en contra**: You can miss replies to already existing cases. Notifications are not good enough. Cases get insanely duplicated > > Not much, just having all support requests stored in the same place and shared between all team memebers ----- ### "Killer Customer Management Solution" — 5.0/5 > **Robiul** | *19 de marzo de 2023* | Tecnología y servicios de la información | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: With Supportbench’s Omnichannel tool set, we’re now able to provide exceptional customer service across every customer touchpoint. Handling emails, social accounts and chat are peaceful because it’s finally all professionally configured. The calendar feature makes it so easy to organize internal teams and respective tasks as well at external appointments. Also, having no queue limits or restriction on service levels has helped us designate work more effectively than ever before. > > **Puntos en contra**: Still finding that the mobile app needs some extra work, it’s ok, but could be better. > > Supportbench is refreshingly user friendly. It’s been a great advantage of our growing company because we’re handing more customer issues than ever before and we have far fewer complaints because we’re resolving tickets so efficiently. ----- ### "Powerful Yet User-Friendly - A Leap Forward from Zendesk" — 5.0/5 > **Shahadat** | *21 de junio de 2023* | Empleo y contratación | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: The shift from Zendesk to Supportbench has been a significant upgrade for us. The functionality has streamlined our support process, helping us enhance the quality of our service and build stronger relationships. The customizable dashboards have particularly allowed us to optimize our strategies, while the customer health scoring and 360-degree customer overview have ensured a tailored approach to each customer interaction. > > **Puntos en contra**: The software, as much as it is impressive, does lack in one area - the documentation. I believe a more extensive user guide would make the experience smoother for newcomers. This didn't deter my overall experience but certainly left some room for improvement > > From my perspective, Supportbench truly shines in terms of accessibility and configurability. The fact that it doesn't necessitate an IT team to manage the system is a game-changer. The autonomous operation potential it offers allows us to focus more on our customers and less on the technicalities. ----- Página: 1 de 6\ Siguiente: [Página siguiente](https://www.getapp.com.co/software/105673/supportbench?page=2) ## Enlaces - [Ver en GetApp](https://www.getapp.com.co/software/105673/supportbench) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | ----- ## Datos estructurados