Marcom Portal

The ability to use it as a marketing hub for our collateral. It really allows us to share within the team and without.

The slow response of the system. It is a very rigid system, for something being used to host files it should give a little more flexibility. Also, it is not possible to completely delete anything off the software. You just have to hide it.

It changed the way we use and create our collateral! It's much easier to brand out pieces fro clients and have multiple versions of our pieces with different text, Logos, Legal, and even images.

This has made projects that can take a month to create for multiple clients to take less than a week.

The Loading of the website is slow, The use of flash throughout makes it tough for clients to use and understand the piece. there are many extra unnecessary "clicks" that are present like constantly refreshing the piece for updates ( Maybe integrate it into the drop-down where it refreshes when you click a new selection in the drop-down.

Marcom's print-on-demand functionality is fantastic. There are so many possibilities that we are just beginning to explore. There are some integration hiccups but mostly on our end, and Marcom has worked to help us through those as best as they can. Also, they have been very open in discussing improvements that we are looking for and keeping us up to date on the progress of those updates within their own development schedule. The depth of this software is extensive and their customer support personnel are always very friendly and helpful.

I would say the limited variability on the front end UI, without excessive amounts of Dev hours from Marcom or our internal IT team, is a bit of a downside. It did not seem that this was the case during the initial proposal, and we felt a bit misled during the beginning of our relationship with Marcom. However, they have worked with us extensively to mitigate any of the frustrations or concerns we had and continue moving towards a great relationship, and a great overall system. The system is complex, and the organization of the options could use a bit of work, but once you spend some time in the admin portal you are able to get a fairly good grasp of what all of your options are and where everything is located. If you have questions, Marcom's team is always willing to help answer questions or guide you through a process.