--- description: Busca información actualizada sobre Customer Communities en GetApp Colombia. Lee opiniones verificadas y descubre sus funciones, características, precios y usabilidad. Compara Customer Communities con productos similares hasta encontrar la opción adecuada. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Customer Communities: precios, funciones y opiniones | GetApp Colombia 2026 --- Breadcrumb: [Inicio](/) > [Herramientas de social network](/directory/105/social-networking/software) > [Customer Communities](/software/105115/insided) # Customer Communities Canonical: https://www.getapp.com.co/software/105115/insided Página: 1 de 2\ Siguiente: [Página siguiente](https://www.getapp.com.co/software/105115/insided?page=2) > inSided es una solución de autoservicio de SaaS completa y altamente configurable que te ayuda a escalar el soporte, fomentar el éxito del cliente y aumentar la adopción del producto al aprovechar el potencial de tu propia comunidad de clientes. > > Veredicto: 12 usuarios lo han valorado con **4.3/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.3/5** | 12 Opiniones | | Facilidad de uso | 4.6/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.5/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.2/5 | Basado en las opiniones generales | | Funciones | 3.8/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Gainsight - **Ubicación**: Redwood City, EE. UU. - **Constitución**: 2009 ## Contexto comercial - **Precio inicial**: US$ 1.000,00 - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web - **Idiomas admitidos**: alemán, checo, chino, chino tradicional, danés, español, finés, francés, inglés, irlandés, italiano, neerlandés, portugués, ruso, sueco, ucraniano - **Países disponibles**: Alemania, Andorra, Australia, Austria, Bielorrusia, Bosnia y Herzegovina, Bélgica, Canadá, Chequia, Chipre, Croacia, Dinamarca, Eslovaquia, Eslovenia, España, Estados Unidos, Estonia, Finlandia, Francia, Grecia y 22 más ## Funciones - API - Alertas y notificaciones - Alerts/Escalation - Almacenamiento de documentos - Autorizaciones basadas en roles - Base de datos de clientes - Búsqueda de texto completo - CRM - Calendario de eventos - Catalog Management - Comentarios/notas - Comunicación multicanal - Contratación de personal - Controles o permisos de acceso - Creación de informes y estadísticas - Creación de informes/análisis - Creación de marca personalizable - Directorio de miembros - Discussions/Forums - Edición de texto ## Integraciones (en total: 13) - Freshdesk - Gainsight CS - Google Analytics 360 - Jira - Miro - Mixpanel - Salesforce Platform - Salesforce Service Cloud - Salesforce Starter - Skilljar Customer Education - Slack - Zapier - Zendesk Suite ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Chat ## Categoría - [Herramientas de social network](https://www.getapp.com.co/directory/105/social-networking/software) ## Categorías relacionadas - [Herramientas de social network](https://www.getapp.com.co/directory/105/social-networking/software) - [Programas de gestión de comunidades](https://www.getapp.com.co/directory/585/online-community/software) - [Software de servicio al cliente](https://www.getapp.com.co/directory/231/customer-service/software) - [Software de gestión del conocimiento](https://www.getapp.com.co/directory/257/knowledge-management/software) - [Software para el éxito del cliente](https://www.getapp.com.co/directory/959/customer-success/software) ## Alternativas 1. [Bitrix24](https://www.getapp.com.co/software/90602/bitrix24) — 4.2/5 (990 reviews) 2. [Slack](https://www.getapp.com.co/software/91563/slack) — 4.7/5 (24103 reviews) 3. [Zendesk Suite](https://www.getapp.com.co/software/9448/zendesk) — 4.4/5 (4079 reviews) 4. [LiveAgent](https://www.getapp.com.co/software/91301/liveagent) — 4.7/5 (1781 reviews) 5. [Bettermode](https://www.getapp.com.co/software/115855/tribe) — 4.7/5 (94 reviews) ## Opiniones ### "Customer oriented company; they act as they preach\!" — 4.0/5 > **Laura** | *21 de junio de 2018* | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: All InSided people tend to think along with your business goals and struggles. Community thinking is a skill they are able to teach very well. The software itself is quite easy to use. I quite like how InSided also listens to its customers to for future development of the software. That's why I say: they really do act as they preach\! > > **Puntos en contra**: Of course, a software as a service solution also has some disadvantages. They strive to have the same template for all of their customers, so that new features are easy to implement. Some wishes can not be realized because of this. Or you have to accept that you can not benefit from features that they release. > > Great increase of SEO traffic, relevant traffic also. More happy customers, because their questions received an answer from the experts. Also, a decrease in calls for our organisation. ----- ### "Great product for standard websites" — 4.0/5 > **Usuario verificado** | *15 de junio de 2018* | Telecomunicaciones | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: It is relatively simple, there are enough options and the community management works good. As long as you require mostly standard options, this is a great product for a great price. > > **Puntos en contra**: It is harder to get customized features for your organization. Some options like how the header works are a bit too much "one size fits all". > > A more professional forum than the open source version we were using, and it was alot cheaper than the competition. ----- ### "Great ideas, slow execution. Excellent support and culture." — 3.0/5 > **Usuario verificado** | *15 de diciembre de 2017* | Electrónica de consumo | Valoración de la recomendación: 6.0/10 > > **Puntos a favor**: InSided has a great platform for companies just starting out with forums/communities, or Community Managers that don't want to micromanage their communities. The software is simple and easy to use for end-users and admins. Some strong features that can have real business impact. Customer support is excellent. Moderation workflow is good for smaller communities. > > **Puntos en contra**: The software is simple and without any development options to make front-end or back-end changes. Most back-end changes must be applied to -all- communities in their portfolio, which means small changes that could help our community may be disregarded as they are also applied to a 3rd party community. Analytics are lacking severely, however this is being addressed. Moderation workflow is lacking some batch processing features for large communities, and can not easily be changed. Ideas for improvements are slow to be realised. ----- ### "Insided Review" — 5.0/5 > **Genesis** | *9 de marzo de 2023* | Marketing y publicidad | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Features that can have real importance to the company. Easy to use with many helpful options and tips. > > **Puntos en contra**: A bit expensive and sometimes hard to customized features for your company. ----- ### "Great Product. Easy setup. Top Team." — 5.0/5 > **Liza** | *23 de junio de 2022* | Software informático | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: UX of the software. Every step from onboarding to setting it up was more or less simple, all questions were always answered thoroughly and quickly. Insided's own knowledge is also a huge asset with lots of helpful tips and best practices > > **Puntos en contra**: Private DMs on and off feature and maybe a little more reports to help sort through data ----- Página: 1 de 2\ Siguiente: [Página siguiente](https://www.getapp.com.co/software/105115/insided?page=2) ## Enlaces - [Ver en GetApp](https://www.getapp.com.co/software/105115/insided) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados