Sobre Tidio

Tidio Chat es un software de chat en vivo basado en la web que combina mensajes de correos electrónicos, Facebook Messenger y widgets de chat en sitios web en una interfaz unificada para el agente, lo que permite que los agentes manejen todos los mensajes de los clientes al mismo tiempo y con las mismas herramientas, independientemente del canal del que provengan.

Tidio Chat ofrece una variedad de opciones de chat en vivo, ya que los usuarios son capaces de seleccionar entre widgets de chat, barras laterales y páginas de chat dedicadas; todas estas opciones se pueden personalizar. Hay disponibles tres estilos de widget de chat (clásico, moderno y empresarial) y los usuarios pueden personalizar la ventana emergente con diferentes colores, posición de los botones y mensajes de estado editables. Las páginas de chat también se pueden personalizar con diferentes imágenes de fondo y mensajes de bienvenida. Los usuarios también pueden agregar una encuesta personalizada previa al chat para conseguir el nombre, el número de teléfono y la dirección de correo electrónico de los visitantes antes de iniciar un chat.

Tidio Chat permite que los usuarios configuren varias automatizaciones para activar acciones preestablecidas cuando se cumpla una condición en particular. Las opciones de activación incluyen que un visitante del sitio abra una nueva página, que alguien visite el sitio por primera vez, que alguien regrese al sitio después de una visita anterior y que alguien pase una determinada cantidad de tiempo en una sola página. Las acciones que se pueden activar son, entre otras, enviar mensajes de chat o correos electrónicos y agregar etiquetas o eliminar etiquetas del perfil del cliente. Las automatizaciones de Tidio Chat están diseñadas para reconocer cuándo los clientes se encuentran con un problema para iniciar sesión, para completar formulario o para hacer un pago y reaccionan antes de que el cliente abandone el sitio web.

Dispositivos

Tamaño de la empresa

P M G

Disponible en los países siguientes

Estados Unidos, Canadá, Reino Unido, Australia, China y otros 5, India, Japón, Alemania, Brasil, México

Idiomas admitidos

Alemán, Español, Francés, Inglés, Italiano y otros 3, Neerlandés, Portugués, Ruso

Imágenes

A customizable chat popup can be displayed on users' websites with Tidio Chat
The chat widget can be customized with different themes, colors, and button positions
Pre-chat surveys can be displayed to collect customer information before a chat begins
Visitors' details are presented alongside the chat window, including their location, email address, and phone number
Users can set their opening hours, so that chat can be displayed as 'offline' outside of work hours
Automations can be created for a number of triggers
A range of automation actions are available
Different permissions can be set for different user roles, with options for operators, moderators, and administrators
Operator actions can be tracked, showing any changes made to the settings or chat widgets
Tidio Chat creates daily reports on the number of chats and messages
Ver 11 más
Vídeo de Tidio
Vídeo de Tidio
Captura de pantalla de Tidio: A customizable chat popup can be displayed on users' websites with Tidio Chat Captura de pantalla de Tidio: The chat widget can be customized with different themes, colors, and button positions Captura de pantalla de Tidio: Pre-chat surveys can be displayed to collect customer information before a chat begins Captura de pantalla de Tidio: Visitors' details are presented alongside the chat window, including their location, email address, and phone number Captura de pantalla de Tidio: Users can set their opening hours, so that chat can be displayed as 'offline' outside of work hours Captura de pantalla de Tidio: Automations can be created for a number of triggers Captura de pantalla de Tidio: A range of automation actions are available Captura de pantalla de Tidio: Different permissions can be set for different user roles, with options for operators, moderators, and administrators Captura de pantalla de Tidio: Operator actions can be tracked, showing any changes made to the settings or chat widgets Captura de pantalla de Tidio: Tidio Chat creates daily reports on the number of chats and messages

Funciones

Características totales de Tidio: 12

  • Acciones activadas por evento
  • Chat
  • Creación de informes programada
  • Creación de marca personalizable
  • Etiquetado
  • Historial de contactos
  • Integración de CRM
  • Integración de asistencia técnica
  • Integración de correo electrónico
  • Notificaciones automáticas
  • Notificaciones en tiempo real
  • Widgets

Alternativas

Zendesk

4,3
#1 alternativa a Tidio
Zendesk es una solución de software de atención al cliente basada en la nube y en la que confían más de 40 000...

Zoho Desk

4,5
#2 alternativa a Tidio
Zoho Desk es una aplicación de atención al cliente basada en la web que ayuda a tu empresa a desarrollar relaciones más...

LiveAgent

4,7
#3 alternativa a Tidio
LiveAgent es una solución de mesa de ayuda basada en la web que permite la gestión de tickets de asistencia desde...

Nicereply

4,7
#4 alternativa a Tidio
Nicereply es un software en línea de encuestas de satisfacción del cliente para medir la satisfacción del cliente...

Opiniones

Calificación general

4,8 /5
(190)
Relación calidad-precio
4,7/5
Funciones
4,6/5
Facilidad de uso
4,6/5
Asistencia al cliente
4,7/5

¿Ya tienes Tidio?

¡Ayuda a los compradores de software! Las opiniones sobre los productos son útiles para que el resto de los usuarios podamos tomar las decisiones acertadas.

¡Escribe una reseña!
Mostrando 5 opiniones de 190
Jose M.
Calificación general
  • Sector: Productos cosméticos
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 7.0 /10

Trabajar con Tidio, genera beneficios.

Revisado el 18/9/2020

Satisfactoria

Satisfactoria

Puntos a favor

Es sencillo y practico. Me da información de los clientes interesados en nuestra firma.

Puntos en contra

No se si es posible programar un horario de atención.

Respuesta de Tidio

Hi there,

Thank you for the review!

You can schedule your office hours inside the Settings> Operating hours section of your Tidio panel :)

Darien C.
Calificación general
  • Sector: Instituciones religiosas
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Tidio is the first chat platform I've found to be worth paying for

Revisado el 2/3/2021

Tidio has helped address a gap in our communication system caused by extended use of multiple...

Tidio has helped address a gap in our communication system caused by extended use of multiple inferior chat bot platforms that limited our performance and responses. With Tidio, we have seen a dramatic increase in people connecting with our team via the chat, and have been able to help address people's questions/issues quicker than ever before.

Puntos a favor

Tidio offers a very simple, clean, robust and customizable interface both on their backend and on your website that helps facilitate live-chat support on a website. They offer numerous features (some I haven't used yet such as email inbox management), including a facebook messenger integration (that actually works unlike some other companies), a customizable chat window & icon, and perhaps the best feature of all - their powerful chatbot system.

I cannot speak highly enough of the chatbots Tidio offers, as they give easy access to a visual builder interface to customize and build bots that can be triggered to do practically anything. Within an hour of looking at Tidio, I was hooked - and built a number of bots for our website - and within a day, saw a substantial increase in chat traffic compared to our previous platform. The beauty of the bots is that Tidio provides simple templates, that you can then customize to your needs - and the bots can be triggered on anything you want; a visit to a specific page, anytime a new person visits your site, anytime someone clicks the chat window, etc - and all of that can be accessed (in a limited fashion of course) for free.

Plus as a bonus, Tidio offers native email responses to chats; so if you are like me and don't have people monitoring the chat 24/7, you can receive a notification about an incoming chat, and then respond via the chat window OR directly from Tidio via email - again, for free.

Puntos en contra

Tidio has many features, but can be a bit daunting at first. I loved the visual builder of the chat bots, but at the same time I found it was still limited in certain areas. For example, it's all drag and drop - so the entire chatbot can start to form a jumbled mess if you're not careful. As well, they don't offer multiple triggers for one bot - for instance, if I want a bot to trigger on someone's first visit AND when someone types in a certain keyword, I can't do that. As well, their pricing structure is interesting - with three different "options" each starting at $18/month - making it so if you want to have decent chatbots, and multiple operators, and send emails, you are looking at a hefty price per month. That being said, it still is cheaper than most other offerings, and the different options help you customize your experience to tailor fit your needs

Respuesta de Tidio

Hello there!
It's Maciek from Tidio Support
Thank you so much for such an extensive review! We really appreciate all the kind words but also the flaws you have pointed out.
We strive to provide you with a product that we can really be proud of, and hearing about your positive experience, it seems like we are heading in the right direction.

Thank you for taking the time to share your opinion and rate us so highly!

Jessica L.
Calificación general
  • Sector: Marketing y publicidad
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante Prueba gratis
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Easy, fast and amazing!

Revisado el 8/10/2020

I started working as a consultant for a company, and their first project was to add a chatbot to...

I started working as a consultant for a company, and their first project was to add a chatbot to their homepage. At the moment, they had a bot that redirected to WhatsApp, and it wasn't very user friendly.

They also have HubSpot's' free account, but the functions that the chatbot offers are very basic.

So, I started searching for good chatbot software and came upon Tidio.

From the beginning, it was really easy to use and create what I had in mind. When I showed the team the final version of the bot, they LOVED it! It was easy to understand, easy to use, and easy to implement.

Overall, I had a really good experience, and I will continue considering Tidio for future clients.

Puntos a favor

I was impressed by how easy it was to set up our multilanguage home page chatbot! In just one day, it was set up and running, and leads were coming in.

Oh, and can't forget to mention that we also got to integrate it with our HubSpot account.

Amazing, right?

Puntos en contra

One of the things I had difficulty with was with keeping the lines that connect each action of the bot straight. It took me a considerable amount of time moving them around and making sure it had the correct spacing.

Just as an idea, I've used other software where it automatically straightens the lines for you and adds the correct spacings between actions and branches.

Respuesta de Tidio

Hi there,

Thank you so much for a thorough review!

We are very proud that you like our product so much!

Thank you for the feedback about our Chatbots too. I will be happy to forward it to our developers for further evaluation.

If anything, we're here for you! :)

Dominick P.
Calificación general
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente

Looks great on the outside but features not fully completed

Revisado el 12/12/2017

Puntos a favor

The app looks great on the outside: email, chat, Facebook messenger, integrations. But once you fully test the product you notice the many flaws.

Puntos en contra

1. When a user leaves your page and an operator responds the user will not be notified.
2. The message box is only refreshed when the page is open, so if a visitor is using multiple tabs they will not receive replies.
3. Integrations are all manual, which means. You have to reopen all conversations, open the user profile, press the preferences and send the log to the integration. Imagine doing that to your crm, sync app and maybe email list.
4. I was mainly interested in Helpscout integration, and integration to integrate Facebook messenger with the app I use to manage several email accounts. Turns out, tidio created the integration but they decided not to integrate the mailbox feature. Which means if I send a chat log to help scout it be be places in a random mailbox because their app doesn't specify the mailbox. Explain this to support but got the responds: we're not looking to change integrations.
5. Validation messages aren't accurate. Sometimes you will get the message 'Saved to integration' or 'Message send' but an error prevented this from completion. I contacted support about this and time and time again there was an excuse but its my believe that I shouldn't have gotten a succes validation message, right. Support simply didn't respond to my question.

Misho Z.
Calificación general
  • Sector: Servicios financieros
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Prueba gratis
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Go Tidio!

Revisado el 13/1/2021

We seamlessly integrated Tidio on our websites and connected to our Facebook pages. We use it as a...

We seamlessly integrated Tidio on our websites and connected to our Facebook pages. We use it as a multi-channel communication tool for onboarding and customer support purposes.

Puntos a favor

The integration was as easy as possible. The interface is intuitive and simple to navigate. Chatbots are just amazing! It's so simple to build and launch them.

Still what we liked the best about Tidio is their customer support. Always there to help, always nice and informative. Love you guys. Go Tidio team!

Puntos en contra

The only thing I would add are integrations with apps like WhatsApp and Telegram.

Mostrando 5 opiniones de 190 Todas las opiniones

Preguntas frecuentes sobre Tidio

He aquí algunas preguntas frecuentes sobre Tidio.

Tidio ofrece los siguientes planes de precios:

  • A partir de: US$ 15,00/año
  • Modelo de precios: Gratis, Suscripción
  • Prueba gratis: Disponible

No tenemos información sobre las características de Tidio

Los clientes habituales de Tidio son:

Empresas pequeñas, Empresas Grandes, Empresas medianas

Tidio admite los siguientes idiomas:

Alemán, Español, Francés, Inglés, Italiano, Neerlandés, Portugués, Ruso

Tidio admite los siguientes dispositivos:

Android, iPhone, iPad

Tidio se integra con las siguientes aplicaciones:

Agile CRM, BoomTown, ProProfs Knowledge Base, SITE123, Weebly, Wix, Wordpress, Wordpress, Zendesk Sell, amoCRM

Tidio ofrece las siguientes opciones de asistencia:

Base de conocimientos, Asistencia en línea

Categorías relacionadas

Ver todas las categorías de software encontradas para Tidio.