
Sobre Zingtree
Zingtree ayuda a agilizar los procesos de asistencia al guiar a los clientes y agentes a través de procesos complejos fácilmente. Los equipos de asistencia al cliente y los centros de contacto pueden aprovechar las herramientas interactivas de Zingtree para crear rápidamente árboles de decisión con preguntas y respuestas para promover el autoservicio, desarrollar guiones de agentes personalizados y más.
Zingtree va más allá de los solucionadores de problemas paso a paso y los guiones de los agentes ofreciendo un paquete completo de integraciones y capacidades de análisis completas (para árboles de decisión y guiones) que mejoran continuamente los procesos de asistencia. Zingtree se integra con sistemas de CRM y chat como Zendesk, Salesforce, Freshdesk, Zopim e Intercom, así como con Wordpress, para brindar asistencia sin problemas.
La introducción de las herramientas interactivas de Zingtree en el flujo de trabajo permite que los clientes encuentren ayuda de autoservicio, que los agentes sigan las buenas prácticas y el centro de contacto o los equipos de asistencia al cliente optimicen completamente cada interacción.
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Opiniones
¿Ya tienes Zingtree?
¡Ayuda a los compradores de software! Las opiniones sobre los productos son útiles para que el resto de los usuarios podamos tomar las decisiones acertadas.
- Software usado A diario durante 6-12 meses
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Awesome Software - Amazing Time Saver
Revisado el 1/8/2018
Immense reduction in response time and time spent per customer. Customer issues are solved in at...
Immense reduction in response time and time spent per customer. Customer issues are solved in at least half the time now because of this software.
Puntos a favor
This software has saved us so much time going back and forth with customers. The step by step breakdown allows our customers to provide all of their information ahead of time and cut down on the amount of emails that have to be sent. Our customers are able to answer a series of prompts that we can see in our system. It greatly reduces how long it takes for a customer issue to be resolved when time isn't being wasted on countless email correspondences. We are now able to answer more customers and faster because of this software and has reduced our overall response time. I would highly recommend this software to anyone dealing in customer service where troubleshooting has many different variables.
Puntos en contra
The one downside to the software is that it can be time consuming to set it all up. This gets easier as you get better with it but it can be a little difficult at first when trying to create a tree for your customer service. The other downside is that it is a little difficult to navigate on the back-end when you are integrating it the software.
- Sector: Transporte/transporte en camión/ferrocarril
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Overall my experience with Zingtree has been great.
Revisado el 19/6/2018
Zingtree helps our agents provide consistent support to our customers and allows them to easily...
Zingtree helps our agents provide consistent support to our customers and allows them to easily follow complex processes.
Puntos a favor
While the software takes a little while to get the hang of, the customer support is great - love the super fast response from the leadership team. When I point out something that's broken, it gets fixed usually in 24-48 hours which shows that Zingtree really values it's customers.
Puntos en contra
I wish there was a little more customizability with the Zendesk integration - for example, I wish it had the ability to automatically appear on the screen for agents when a specific category was selected or when a specific type of call came in.
Respuesta de Zingtree
Hi Isaac -
The Zingtree Agent Scripting app for Zendesk can automatically select a tree based upon the Brand field, or the value in any custom field.
If you are using a screen pop software with Zendesk, then that may need to set the fields, but otherwise this is an integral part of Zingtree's Zendesk interface.
Happy to work with you to get this part in place...
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Great Support Team behind the product, really listens to users
Revisado el 25/6/2018
one of the only softwares out there to help our situation, and overall great product
one of the only softwares out there to help our situation, and overall great product
Puntos a favor
The support team was extremely adaptable. When a feature was removed that our business finds imperative, they worked with us to provide the solution we needed.
Puntos en contra
There was some lag time in re-instituting the change, however it was not beyond the normal development timeframe.
- Sector: Telecomunicaciones
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Easy, convenient, helpful
Revisado el 21/6/2018
As the Training Supervisor for a company I get wide range of benefits from the use of Zingtree. ...
As the Training Supervisor for a company I get wide range of benefits from the use of Zingtree. From the classroom, to the floor, and finally continued education there is benefit from Zingtree along the whole way.
Puntos a favor
I love the smooth user friendly interface. The flexibility in creating job specific trees. The complete ease of use for a wide variety of agents. It takes a lot of guess work out out of difficult systems.
Puntos en contra
The development of existing trees can be a little hard at times. Especially when the tree is very large. It is very easy to get "lost".
- Sector: Automoción
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Probabilidad de recomendación 6.0 /10
A powerful decision tree tool with a slight learning curve.
Revisado el 16/10/2019
Overall it's been a great additional tool for decision making and collecting data to further our...
Overall it's been a great additional tool for decision making and collecting data to further our efforts towards efficiency.
Puntos a favor
The feedback function was immensely useful when we were performing beta test runs before implementing it to our entire team and continues to be useful live. We're able to make fixes to errors and update information quickly with feedback from the team! You are also able to quickly jump between scripts as needed.
Puntos en contra
Not entirely a fault on Zingtree as it is likely ideal for call scripts, we've been using it for documentation processing decisions as we saw potential in the program's ability to handle this. The tree mapping can quickly get clunky with more information and it's an extra effort to navigate, pull and organize data. We'd love to see Zingtree expand to have more data focused functions.
Preguntas frecuentes sobre Zingtree
He aquí algunas preguntas frecuentes sobre Zingtree.P. ¿Qué tipo de planes de precios ofrece Zingtree?
Zingtree ofrece los siguientes planes de precios:
- A partir de: US$ 0,00
- Prueba gratis: Disponible
P. ¿Quiénes son los usuarios habituales de Zingtree?
Los clientes habituales de Zingtree son:
2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000
P. ¿Qué idiomas admite Zingtree?
Zingtree admite los siguientes idiomas:
inglés
P. ¿Zingtree es compatible con dispositivos móviles?
Zingtree admite los siguientes dispositivos:
Android (móvil), iPhone (móvil), iPad (móvil)
P. ¿Con qué otras aplicaciones se integra Zingtree?
Zingtree se integra con las siguientes aplicaciones:
Desk.com, Freshdesk, Intercom, Salesforce Sales Cloud, WordPress, Zapier, ZenDesk Chat, Zendesk Suite
P. ¿Qué tipo de asistencia ofrece Zingtree?
Zingtree ofrece las siguientes opciones de asistencia:
E-mail/Help Desk, Chat
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