--- description: Busca información actualizada sobre Freshdesk en GetApp Colombia. Lee opiniones verificadas y descubre sus funciones, características, precios y usabilidad. Compara Freshdesk con productos similares hasta encontrar la opción adecuada. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Freshdesk: precios, funciones y opiniones | GetApp Colombia 2026 --- Breadcrumb: [Inicio](/) > [Software de help desk](/directory/287/help-desk-ticketing/software) > [Freshdesk](/software/10317/freshdesk) # Freshdesk Canonical: https://www.getapp.com.co/software/10317/freshdesk Página: 1 de 141\ Siguiente: [Página siguiente](https://www.getapp.com.co/software/10317/freshdesk?page=2) > Freshdesk es un software de servicio al cliente omnicanal, basado en la nube y diseñado para empresas de todos los tamaños. Incluye soluciones que aumentan la productividad de los agentes y mejoran la satisfacción del cliente. > > Veredicto: 3486 usuarios lo han valorado con **4.5/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.5/5** | 3486 Opiniones | | Facilidad de uso | 4.5/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.5/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.4/5 | Basado en las opiniones generales | | Funciones | 4.3/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Freshworks - **Ubicación**: San Mateo, EE. UU. - **Constitución**: 2011 ## Contexto comercial - **Precio inicial**: US$ 19,00 - **Modelo de precios**: (versión gratuita disponible) (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: alemán, búlgaro, catalán, checo, chino, coreano, croata, danés, eslovaco, esloveno, español, estonio, finés, francés, griego, hebreo, húngaro, indonesio, inglés, italiano, japonés, letón, lituano, malayo, neerlandés, noruego, polaco, portugués, rumano, ruso, serbio, sueco, tailandés, turco, ucraniano, vietnamita, árabe - **Países disponibles**: Alemania, Arabia Saudita, Argentina, Australia, Austria, Brasil, Bélgica, Camboya, Canadá, Catar, Chile, Colombia, Corea del Sur, Costa Rica, Dinamarca, Ecuador, Egipto, El Salvador, Emiratos Árabes Unidos, España y 39 más ## Funciones - AI Copilot - API - Acceso móvil - Acciones activadas por evento - Alertas y notificaciones - Alerts/Escalation - Análisis - Análisis de sentimientos - Análisis predictivo - Aplicación móvil - Archivo y conservación - Arrastrar y soltar - Asistencia al cliente - Auditoría de problemas - Autorizaciones basadas en roles - Base de datos de clientes - Base de datos de contactos - Búsqueda - Búsqueda de texto completo - Búsqueda/filtro ## Integraciones (en total: 60) - Airtable - Asana - Azure Active Directory Domain Services - Azure DevOps Labs - Bamboo - Bitrix24 - Brevo - Calendly - Chargebee - Claris FileMaker - ClickUp - CloudTalk - Elsevier Pure - Facebook - Freshcaller … y 45 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Software de help desk](https://www.getapp.com.co/directory/287/help-desk-ticketing/software) ## Categorías relacionadas - [Software de help desk](https://www.getapp.com.co/directory/287/help-desk-ticketing/software) - [Software de gestión de quejas](https://www.getapp.com.co/directory/841/complaint-management/software) - [Software de gestión de comunicaciones con los clientes](https://www.getapp.com.co/directory/1139/customer-communications-management/software) - [Software de chat en directo](https://www.getapp.com.co/directory/561/live-chat/software) - [AI Agents for Customer Support](https://www.getapp.com.co/directory/5025/ai-agents-for-customer-support/software) ## Alternativas 1. [Zoho Desk](https://www.getapp.com.co/software/10036/zoho-desk) — 4.5/5 (2216 reviews) 2. [Salesforce Sales Cloud](https://www.getapp.com.co/software/90378/salesforce) — 4.4/5 (18811 reviews) 3. [Zendesk Suite](https://www.getapp.com.co/software/9448/zendesk) — 4.4/5 (4094 reviews) 4. [LiveAgent](https://www.getapp.com.co/software/91301/liveagent) — 4.7/5 (1789 reviews) 5. [LiveChat](https://www.getapp.com.co/software/8385/livechat) — 4.6/5 (1727 reviews) ## Opiniones ### "Easy To Find Support Tickets and Cost Effective" — 5.0/5 > **Jesse** | *23 de julio de 2026* | Tecnología y servicios de la información | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: You can easily view all support tickets coming into your company on the dashboard. Additionally, there are plenty of options to filter by what you want to search by like what time the ticket came in, who it is assigned to, the status, etc. The UI side navigation is very transparent and flows very well. > > **Puntos en contra**: When viewing the ticket, there does not appear to be enough opportunities for some information to be provided, like the friendly name of the company. Signing in can also be a headache with how it's configured, I have to login twice and that gets confusing. > > I have had a good experience using Freshdesk to respond to support cases from customers. The software itself is very cost friendly and easy to find tickets. It also integrates well with third party development tools so updates are synchronous. ----- ### "Easy to Use and Support Team That Actually Supports" — 4.0/5 > **CH L** | *25 de mayo de 2026* | Administración educativa | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: What I liked most about Freshdesk is how easy and intuitive the platform is for daily ticket management. The UI is clean, so onboarding new agents is straightforward and the team can start working efficiently very quickly. I also really like the agent reporting features, which make it easy to track performance and monitor support quality. Another major positive is Freshdesk’s support team, they’ve been very responsive and genuinely helpful whenever we’ve faced issues or needed guidance. > > **Puntos en contra**: One thing I’d like improved is how DSAT and CSAT are handled. If a user initially gives a DSAT and later converts it into a CSAT after further interaction, the original DSAT still remains, which can affect reporting accuracy. I’d also love a quicker option to add users to CC just by hovering over or selecting an email directly, since small workflow improvements like that save time. > > Overall, my experience with Freshdesk has been positive. I've used it for almost a year in a customer support role, and it has helped streamline daily workflows through its clean UI, reporting features, and support tools. The transition from Zendesk was fairly smooth, and I especially appreciated how responsive and helpful the Freshdesk support team has been whenever issues came up. One small thing I genuinely love is the positive affirmations that appear while pages load, it's a tiny touch, but it adds a nice, human feel during a busy workday. While there are a few areas that could be improved, particularly around feedback handling and workflow efficiencies, it has been a reliable platform overall. ----- ### "Freshdesk review" — 4.0/5 > **Sai phaneendra** | *11 de septiembre de 2026* | Ocio, viajes y turismo | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: It's an excellent solution for our small sized business we needed a reliable, easy-to-manage customer support platform without unnecessary complexity. > > **Puntos en contra**: Recent updates have been largely incremental. The platform's value would increase significantly with deeper integration across other business functions ----- ### "Basic functionality but lacks modern features and integration flexibility" — 3.0/5 > **Pedro** | *14 de noviembre de 2025* | Marketing y publicidad | Valoración de la recomendación: 5.0/10 > > **Puntos a favor**: The interface is relatively straightforward to navigate, and the ticket management system covers basic helpdesk functionalities. The email ticketing works reliably for standard support requests. > > **Puntos en contra**: Freshdesk has failed to modernize with the times and lacks meaningful AI capabilities that competitors now offer. The integrations are clunky and limited, making it difficult to connect with other tools in our stack. The platform feels dated compared to newer alternatives. > > Freshdesk serves its purpose as a basic helpdesk solution but feels increasingly outdated in today's market. While it handles standard ticketing needs adequately, the absence of modern AI features and the limited, clunky integration options make it challenging to build an efficient workflow. For teams looking for innovation and seamless connectivity with other tools, Freshdesk may fall short of expectations. ----- ### "Freshdesk review by Suresh" — 4.0/5 > **Suresh** | *29 de junio de 2026* | Aerolíneas/aviación | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: Comprehensive, integrated helpdesk we used for tracking customer queries and we made the process more efficient and reliable in less than 3 months. > > **Puntos en contra**: Easy to onboard but customizations or personalizations are very limited apart from these i guess the tool is very efficient and have very less cons ----- Página: 1 de 141\ Siguiente: [Página siguiente](https://www.getapp.com.co/software/10317/freshdesk?page=2) ## Enlaces - [Ver en GetApp](https://www.getapp.com.co/software/10317/freshdesk) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados