--- description: Busca información actualizada sobre Freshdesk en GetApp Colombia. Lee opiniones verificadas y descubre sus funciones, características, precios y usabilidad. Compara Freshdesk con productos similares hasta encontrar la opción adecuada. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Freshdesk: precios, funciones y opiniones | GetApp Colombia 2026 --- Breadcrumb: [Inicio](/) > [Software de servicio al cliente](/directory/231/customer-service/software) > [Freshdesk](/software/10317/freshdesk) # Freshdesk Canonical: https://www.getapp.com.co/software/10317/freshdesk Página: 1 de 138\ Siguiente: [Página siguiente](https://www.getapp.com.co/software/10317/freshdesk?page=2) > Freshdesk es un software de servicio al cliente omnicanal, basado en la nube y diseñado para empresas de todos los tamaños. Incluye soluciones que aumentan la productividad de los agentes y mejoran la satisfacción del cliente. > > Veredicto: 3425 usuarios lo han valorado con **4.5/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.5/5** | 3425 Opiniones | | Facilidad de uso | 4.5/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.5/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.4/5 | Basado en las opiniones generales | | Funciones | 4.3/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Freshworks - **Ubicación**: San Mateo, EE. UU. - **Constitución**: 2011 ## Contexto comercial - **Precio inicial**: US$ 19,00 - **Modelo de precios**: (versión gratuita disponible) (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: alemán, búlgaro, catalán, checo, chino, chino tradicional, coreano, danés, eslovaco, esloveno, español, estonio, finés, francés, griego, hebreo, hindi, húngaro, indonesio, inglés, italiano, japonés, letón, lituano, malayo, neerlandés, noruego, polaco, portugués, portugués de Brasil, rumano, ruso, serbio, serbio, sueco, tailandés, turco, ucraniano, vietnamita, árabe - **Países disponibles**: Albania, Alemania, Arabia Saudita, Argelia, Argentina, Aruba, Australia, Austria, Azerbaiyán, Bahamas, Bangladés, Barbados, Baréin, Benín, Bielorrusia, Bosnia y Herzegovina, Brasil, Brunéi, Bulgaria, Burkina Faso y 100 más ## Funciones - AI Copilot - API - Acceso móvil - Acciones activadas por evento - Alertas y notificaciones - Alerts/Escalation - Análisis - Análisis de sentimientos - Análisis predictivo - Aplicación móvil - Archivo y conservación - Arrastrar y soltar - Asistencia al cliente - Auditoría de problemas - Autorizaciones basadas en roles - Base de datos de clientes - Búsqueda - Búsqueda de texto completo - Búsqueda/filtro - CRM ## Integraciones (en total: 78) - Adobe Commerce - Aircall - Ameyo - BigCommerce - Box - CS-Cart Store Builder - Campaign Monitor by Marigold - Capsule - ChargeDesk - Constant Contact - CustomerGauge - Dropbox Business - Easy Insight - Five9 - FluentStream … y 63 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Software de servicio al cliente](https://www.getapp.com.co/directory/231/customer-service/software) ## Categorías relacionadas - [Software de servicio al cliente](https://www.getapp.com.co/directory/231/customer-service/software) - [Software de gestión del conocimiento](https://www.getapp.com.co/directory/257/knowledge-management/software) - [Software para call center](https://www.getapp.com.co/directory/275/call-center/software) - [Software de help desk](https://www.getapp.com.co/directory/287/help-desk-ticketing/software) - [Herramientas de seguimiento de problemas](https://www.getapp.com.co/directory/580/issue-tracking/software) ## Alternativas 1. [Zoho Desk](https://www.getapp.com.co/software/10036/zoho-desk) — 4.5/5 (2212 reviews) 2. [Zendesk Suite](https://www.getapp.com.co/software/9448/zendesk) — 4.4/5 (4079 reviews) 3. [LiveAgent](https://www.getapp.com.co/software/91301/liveagent) — 4.7/5 (1781 reviews) 4. [Freshservice](https://www.getapp.com.co/software/91351/freshservice) — 4.5/5 (714 reviews) 5. [LiveChat](https://www.getapp.com.co/software/8385/livechat) — 4.6/5 (1723 reviews) ## Opiniones ### "Freshdesk is easy to use for help desk needs" — 5.0/5 > **Glen** | *24 de julio de 2025* | Instituciones religiosas | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: Setting up a freshdesk is incredibly easy. We just create a mailbox for our Org and have our Staff email it with their ticket needs, and Freshdesk turns those emails into tickets we can track. > > **Puntos en contra**: If you want more than two Agent accounts to respond to tickets with, or you want to have more than one helpdesk for more departments, you have to buy a paid subscription. Everyone's got to make money so I understand, but it is a pain point for us. > > I've been a user for about 5 years and love it. The system is very easy to understand, comment in, email the requestors via. We currently use the Free tier. ----- ### "The Omnichannel Tool You'll Need" — 4.0/5 > **Trent** | *23 de junio de 2025* | Telecomunicaciones | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: Freshdesk was very customizable. It allowed you to set up as needed based on your line of business. For us, we had a centralized mailbox going into the ticketing system, generating tickets per email we received. > > **Puntos en contra**: The reports and automations can be somewhat difficult to navigate. We ended up just exporting all of our tickets every month and creating our own reports through Power query in Excel. > > Freshdesk had all of the pieces we needed to run a successful ticketing system and call center. The reporting was pretty complicated to navigate, and left a lot to be desired. ----- ### "Basic functionality but lacks modern features and integration flexibility" — 3.0/5 > **Pedro** | *14 de noviembre de 2025* | Marketing y publicidad | Valoración de la recomendación: 5.0/10 > > **Puntos a favor**: The interface is relatively straightforward to navigate, and the ticket management system covers basic helpdesk functionalities. The email ticketing works reliably for standard support requests. > > **Puntos en contra**: Freshdesk has failed to modernize with the times and lacks meaningful AI capabilities that competitors now offer. The integrations are clunky and limited, making it difficult to connect with other tools in our stack. The platform feels dated compared to newer alternatives. > > Freshdesk serves its purpose as a basic helpdesk solution but feels increasingly outdated in today's market. While it handles standard ticketing needs adequately, the absence of modern AI features and the limited, clunky integration options make it challenging to build an efficient workflow. For teams looking for innovation and seamless connectivity with other tools, Freshdesk may fall short of expectations. ----- ### "Reliable and Responsive Customer Support Platform" — 4.0/5 > **Bryan** | *13 de marzo de 2026* | Logística y cadena de suministro | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: Freshdesk offers an intuitive, all-in-one customer support platform that helps teams manage tickets efficiently, automate workflows, and deliver faster, more consistent customer service. Now with the Freddy AI/Copilot, this provide more features that can help customer support teams. > > **Puntos en contra**: Freshdesk can become costly as your team grows, since advanced features and automation are only available on higher-tier plans. There are also ocassional bugs /issues that sometimes appear whenever a new feature has been added. > > My overall experience with Freshdesk has been very positive. While there have been occasional issues, the Freshdesk team addresses them promptly, making the platform reliable and trustworthy. Additionally, the AI features have enhanced our workflow by allowing more customizable email responses and improving overall ticket management. ----- ### "Freshdesk, the best CSM tool to use" — 5.0/5 > **Andrew** | *20 de junio de 2025* | Fabricación de productos eléctricos/electrónicos | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: Freshdesk has continued to evolve and progress over the years staying current with new features and options that make productivity and customer satisfaction very efficient. Customer support portal, ticket communication, satisfaction emails, Support article creation, and now AI integration, A+ all around\! > > **Puntos en contra**: Since we started using Freshdesk we really only had one or two hiccups. Each time, their support team was able to assist and guide us to get everything resolved in a timely manner. The hiccups were in our early integration of using the software and did interrupt our workflow for a day or two. It was during a slow period where customer traffic wasn't too high, but if it was during one of our more busier seasons, it could of been problematic. > > We love Freshdesk and all things Freshworks. We are a smaller company where it doesn't make sense to spend 10s of thousands of dollars on a CSM system like the bigger name companies. Freshdesk has been amazing for us and we have used them for 6+ years. We couldn't be more happier. ----- Página: 1 de 138\ Siguiente: [Página siguiente](https://www.getapp.com.co/software/10317/freshdesk?page=2) ## Enlaces - [Ver en GetApp](https://www.getapp.com.co/software/10317/freshdesk) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados