
Sobre UseResponse
UseResponse es un software todo en uno de gestión social de clientes, centro de ayuda, plataforma de comunicación, herramienta de atención al cliente y plataforma de asistencia al cliente que está diseñado para todo tipo de empresa y comunidad. Cualquier organización puede usar UseResponse para escuchar las opiniones y comentarios de los clientes con el fin de mejorar. No importa si produce bienes, proporciona servicios o es una organización sin ánimo de lucro.
UseResponse ha sido diseñado para agentes de asistencia y clientes. Permite a las empresas comprender a los clientes y conocer sus opiniones sobre los productos y servicios que ofrecen. Usando un sistema de tickets, banco de ideas y documentación organizada online, UseResponse posibilita que los usuarios hagan preguntas, informen sobre problemas y dejen votos. Así, las empresas pueden recopilar comentarios, sugerencias y críticas constructivas.
UseResponse permite a las organizaciones brindar asistencia a los clientes de manera efectiva y diferente. UseResponse es de código abierto y también es totalmente personalizable para las organizaciones. Estas pueden estructurar comunidades, recopilar comentarios y aumentar la fidelidad de los clientes con la contribución de diferentes respuestas a ideas, problemas y preguntas. Las organizaciones pueden interactuar con los usuarios y clientes y escuchar sus comentarios para mejorar su producto o servicio.
Precios desde:
US$ 199,00/mes
- Versión gratuita
- Prueba gratis
- Suscripción
Las 5 mejores alternativas a UseResponse
Clientes habituales
- Trabajadores autónomos
- Empresas pequeñas (2-50)
- Empresas medianas (51-500)
- Empresas grandes (500 o más)
Implementación
- Basado en la nube
- Entorno local
Precios desde:
US$ 199,00/mes
- Versión gratuita
- Prueba gratis
- Suscripción
Las 5 mejores alternativas a UseResponse
Imágenes








Funciones
Funcionalidades totales de UseResponse: 102
Alternativas
Zoho Desk

LiveAgent

UserVoice

Deskpro

Opiniones
¿Ya tienes UseResponse?
¡Ayuda a los compradores de software! Las opiniones sobre los productos son útiles para que el resto de los usuarios podamos tomar las decisiones acertadas.
- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 1.001-5.000 empleados
- Software usado Otro durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Best customer support I can imagine
Revisado el 27/5/2019
Puntos a favor
It works great and is flexible for collecting feedback, ideas, and questions in real time and asynchronously.
Puntos en contra
Sometimes the admin console can be a bit difficult to navigate, but all of the features are there, somewhere.
- Sector: Administración gubernamental
- Tamaño de la empresa: 501-1.000 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Ticket management at its peak
Revisado el 11/10/2021
I've had a great experience with this application ever since I acquired it, although its a little...
I've had a great experience with this application ever since I acquired it, although its a little expensive but has a lovely interface and very high capacity and flexibility in the collection of questions and feedback, all in realtime interaction.
Puntos a favor
What I love most is the seasoned support which is always timely and accurate. With this app,I have the capacity to interact with multiple clients at the same time ,all in real time. Its definitely worth its cost as It integrates easily with other softwares and social media app
Puntos en contra
It is a very costly app,I believe the price should be reviewed. Aside this, its a great tool in network monitoring so I still love this app.
Respuesta de UseResponse
Hi! Thank you very much for your time to leave a review of our UseResponse Software! We really appreciate it and always try to be customer-centric in providing customer support. We also try to base our product development decisions on customer insights. We totally understand your concerns regarding the price, but considering the features offered, the flexibility, the ability to create multiple portals with no extra cost, and comparing to the competitors with similar functionality set, we consider the price being reasonable at the moment. If looking into a complete suite, you can consider it's UserVoice, Zendesk and Intercom all in one. And again, thank you very much for being with us, we are very happy that our tool can be a helper in improving your customers communications.
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Fuente de la reseña
Calificación general
- Facilidad de uso
- Asistencia al cliente
your article, faq formating sucks
Revisado el 2/2/2016
We are considering leaving your service as your base design is pretty old style looking.
You...
We are considering leaving your service as your base design is pretty old style looking.
You should consider modernizing it. Check out how Square space Knowledge base looks, we would like something which looks as mdoern as that https://support.squarespace.com/hc/en-us/categories/200352188-Knowledge-Base
And the FAQ page should be modern like https://www.qapital.com/faq
you can check how old looking http://withjoy.useresponse.com looks which is why we are likely to leave the service even though we have paid for it.
Respuesta de UseResponse
Hello Vishal,
In order to supply with good service, we are ready to assist you in integration of the system with website + customizing the look and feel of articles and knowledge base to your requirements.
As system is very flexible, we try to utilize the common way of providing support in package, but not everyone would be amazed with features we have and UI we provide.
Let us know if you can consider using our service, if we are to provide better UI for your needs in order for you to change your mind in regards to this review.
Hope you would give us a chance to make product better and change your opinion here.
- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 201-500 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Great product, Great support & consulting
Revisado el 5/3/2021
On the whole, the software convinces with an incredibly great and simple usability, it is well...
On the whole, the software convinces with an incredibly great and simple usability, it is well thought-out and logically structured, and the team behind it is extremely competent and fast in support and small individual development projects. Larger individual requirements can be solved professionally through support or and cost-effectively consulting.
Puntos a favor
We first used Idea Management in the beginning, and later built up our Knowledge Base.
We use the knowledge base for both internal and external user groups. The structure of the rights management is simple and flexible, as well as the possibility to form different communities, to distribute knowledge base articles to specific target groups and to manage information.
In addition, we use the ticket system as internal workload management and can thus transparently share and manage all tasks.
Puntos en contra
Nothing worth mentioning, and it seems bug free too.
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Powerful, easy to use,fantastic customer support
Revisado el 10/11/2017
1) I can provide managed customer/ticket support
2) I can easily integrate new custom support team...
1) I can provide managed customer/ticket support
2) I can easily integrate new custom support team members into the process
3) I can teach users about my site interactive to my support system
4) I can provide a 'Feature Request' system that I can use to not only assess user needs/desires but also keep them in the loop about status of those requests.
Puntos a favor
Right now my favorite feature is the 'inline' FAQ whereby I can add a 'What's This?' icon anywhere on my site which then pops up the UseResponse widget with an FAQ related to the user's current asset. This is fully integrated to the support system allowing me to both inform users of features interactively and allow for extended/related answers and even customer support.
I tested a number of popular/leading competing services and found UseResponse to be the most comprehensive and easy to use of all of them and the price is decidedly right. For me the final deciding factor was that a company that creates customer support software in fact provides superior customer support too. I was able to learn about and set up all the features I needed with direct and caring support.
I don't often 'gush' about software (actually usually I gripe :) ) but UseResponse IMHO deserves it.
Puntos en contra
So far not much. The only feature I'd love to include is the ability for FAQ/Articles to link to other articles inside the widget. Right now you are limited to either the sidebar of related articles (which keeps you in the widget) or adding a hyperlink to an artcile which opens a new browser window. I"m told they are working on that too though so that would leave me with nothing to complain about.
Preguntas frecuentes sobre UseResponse
He aquí algunas preguntas frecuentes sobre UseResponse.P. ¿Qué tipo de planes de precios ofrece UseResponse?
UseResponse ofrece los siguientes planes de precios:
- A partir de: US$ 199,00/mes
- Modelo de precios: Suscripción
- Prueba gratis: Disponible
P. ¿Quiénes son los usuarios habituales de UseResponse?
Los clientes habituales de UseResponse son:
11-50, 51-200, 201-500, 501-1.000, 1.001-5.000
P. ¿Qué idiomas admite UseResponse?
UseResponse admite los siguientes idiomas:
alemán, chino, chino tradicional, español, francés, inglés, japonés, neerlandés, portugués, ruso, tailandés
P. ¿UseResponse es compatible con dispositivos móviles?
UseResponse admite los siguientes dispositivos:
P. ¿Con qué otras aplicaciones se integra UseResponse?
UseResponse se integra con las siguientes aplicaciones:
Confluence, Google Workspace, HubSpot CRM, Jira, Meta for Business, Salesforce Platform, Slack, Twitter, WhatsApp, WordPress, Zapier, Zoho Projects
P. ¿Qué tipo de asistencia ofrece UseResponse?
UseResponse ofrece las siguientes opciones de asistencia:
E-mail/Help Desk, Preguntas frecuentes/foro, Base de conocimientos, Chat
Categorías relacionadas
Ver todas las categorías de software encontradas para UseResponse.
- Software de servicio al cliente
- Software de help desk
- Software de gestión del conocimiento
- Software de gestión de quejas
- Software de administración de ideas
- Software de chat en directo
- Software de service desk
- Software de soporte al cliente
- Herramientas para medir la satisfacción del cliente
- Programas de gestión de comunidades
- Innovation Management
- Software de base de conocimientos
- Software de seguimiento comercial