--- description: Busca información actualizada sobre Sharpen en GetApp Colombia. Lee opiniones verificadas y descubre sus funciones, características, precios y usabilidad. Compara Sharpen con productos similares hasta encontrar la opción adecuada. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Sharpen: precios, funciones y opiniones | GetApp Colombia 2026 --- Breadcrumb: [Inicio](/) > [Software de servicio al cliente](/directory/231/customer-service/software) > [Sharpen](/software/101875/voice) # Sharpen Canonical: https://www.getapp.com.co/software/101875/voice Página: 1 de 3\ Siguiente: [Página siguiente](https://www.getapp.com.co/software/101875/voice?page=2) > Sharpen es un centro de contacto para agentes que ayuda a priorizar agentes y mejorar estratégicamente las experiencias de los clientes. > > Veredicto: 48 usuarios lo han valorado con **4.4/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.4/5** | 48 Opiniones | | Facilidad de uso | 4.3/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.5/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.8/5 | Basado en las opiniones generales | | Funciones | 5.0/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Sharpen - **Ubicación**: Indianapolis, EE. UU. - **Constitución**: 2011 ## Contexto comercial - **Precio inicial**: US$ 139,00 - **Público objetivo**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: inglés - **Países disponibles**: Alemania, Australia, Canadá, Estados Unidos, México, Reino Unido ## Funciones - API - Acciones activadas por evento - Alertas y notificaciones - Archivo y conservación - Base de datos de clientes - Búsqueda/filtro - CRM - Campos personalizables - Centro de atención telefónica de llamadas entrantes - Centro de atención telefónica de llamadas salientes - Centro de atención telefónica mixto - Chat en vivo - Chat y mensajería - Comunicación multicanal - Creación de informes/análisis - Desvío de llamadas - Distribución automática de llamadas - Enrutamiento de llamadas - Entrada de teclado del teléfono - Etiquetado de llamadas ## Integraciones (en total: 4) - Freshdesk - Salesforce Sales Cloud - Salesforce Service Cloud - Zendesk Suite ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 ## Categoría - [Software de servicio al cliente](https://www.getapp.com.co/directory/231/customer-service/software) ## Categorías relacionadas - [Software de servicio al cliente](https://www.getapp.com.co/directory/231/customer-service/software) - [Software para call center](https://www.getapp.com.co/directory/275/call-center/software) - [Sistemas IVR](https://www.getapp.com.co/directory/289/ivr/software) - [Software de soporte al cliente](https://www.getapp.com.co/directory/562/customer-support/software) - [Software de contact center](https://www.getapp.com.co/directory/593/contact-center/software) ## Alternativas 1. [Five9](https://www.getapp.com.co/software/91276/five9) — 4.2/5 (481 reviews) 2. [NiCE CXone](https://www.getapp.com.co/software/8391/incontact-call-center-software) — 4.2/5 (581 reviews) 3. [Bitrix24](https://www.getapp.com.co/software/90602/bitrix24) — 4.2/5 (990 reviews) 4. [Genesys Cloud CX](https://www.getapp.com.co/software/104597/genesys-cloud) — 4.3/5 (262 reviews) 5. [Talkdesk](https://www.getapp.com.co/software/100659/talkdesk) — 4.5/5 (733 reviews) ## Opiniones ### "Accessibility" — 5.0/5 > **Tracy** | *28 de agosto de 2015* | Deportes > > I like fathom because I love being able to access and listen to my voicemail without having to call a 800 number, and enter my password etc before I can get my message. Fathom saves me a lot of valuable time and frustration and I love that. ----- ### "Fathom Voice" — 5.0/5 > **Tracy** | *22 de marzo de 2016* | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: I like being able to listen to my voicemails via email and I also like being able to forward my line to any cell phone or other phone. > > **Puntos en contra**: That when I listen to my voicemail via email the red light doesn't clear ----- ### "We pay for this?" — 1.0/5 > **Mike** | *25 de septiembre de 2015* > > Pros: Well, I can dial out.. I can get calls in... The "go fathom voice" web interface is a good attempt at something... it's a decent layout. Cons: It doesn't always show when someone's on DND or not. It doesn't always update at a reasonable time. I constantly have to refresh my webpage to be sure that it's up to date. I still haven't figured out HOW that when i'm part of a call group, and a call gets transferred to the group, that I can have my phone on DND, and my fathom voice set to "away" and a call come to the Que, and I suddenly have a missed call when I get back to my desk. Maybe create a desktop app that gives us a lists of the extensions and who's on the phone, and able to use it to actually control the phones as far as setting it to DND. If I set the phone to DND, I shouldn't have to set the web access /app to DND. If I set the webpage, or app, to DND/Not available, I shouldn't have to go do it on the phone as well. ----- ### "Fathom Rocks\!" — 5.0/5 > **Elizabeth** | *22 de marzo de 2016* | Servicios jurídicos | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: I like the customer support the best. I seem to never stop having questions. They are always so friendly and helpful. > > **Puntos en contra**: Sometimes when I am out and about it is inconvenient that I cannot call out from my office phone. This comment is not necessarily targeted at Fathom. I think this would be the same for any company that offers a physical VOIP phone. ----- ### "Love the capabilities, and the customer service." — 4.0/5 > **Catharine** | *24 de septiembre de 2015* > > PROS - BEST customer service. Very responsive, and work to resolve issues. Worked with another company before and had to deal with foreign customer service we were barely able to understand. Often had to sit on the phone for up to 6 or 8 hours before things were resolved. Love the dashboard where we can see who is on the phone before dialing our team. However, we have to refresh the screen - it is not real time on its own. CONS - Not an easy system to learn. It is very complicated. Other system was far easier, but tons and tons of connection issues, and the nightmare of customer service was worth the change. This being said, we have a fairly complicated routing pattern, so for something more straightforward, I'm sure this will be much easier for other companies. ----- Página: 1 de 3\ Siguiente: [Página siguiente](https://www.getapp.com.co/software/101875/voice?page=2) ## Enlaces - [Ver en GetApp](https://www.getapp.com.co/software/101875/voice) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | ----- ## Datos estructurados