Peek Pro

4,7 (774)
¡Escribe una reseña!
Sistema de reserva optimizado para móviles para operadores turísticos

Sobre Peek Pro

Peek Pro es un sistema de reservas construido con y para operadores turísticos. Todos los pasos del proceso de reserva de cara al cliente se optimizan para generar conversiones e ingresos en línea. Los widgets se pueden personalizar e integrar directamente en el sitio web de las empresas. También puedes habilitar reservas en vivo directamente a través de una página de Facebook de la empresa. Las funciones de backend incluyen creaciones de informes, acceso rápido a manifiestos de clientes, acceso por niveles a guías y agentes, correos electrónicos automáticos y mucho más. El backend de Peek Pro incluye integración con aplicaciones móviles líderes en el mercado para gestionar reservas, firmar exenciones y realizar pagos sobre la marcha.


Imágenes

Peek Pro Software - 1
Peek Pro Software - 2
Peek Pro Software - 3
Peek Pro Software - 4
Ver 7 más
Vídeo de Peek Pro
Vídeo de Peek Pro
Vídeo de Peek Pro
Peek Pro Software - 1
Peek Pro Software - 2
Peek Pro Software - 3
Peek Pro Software - 4

¿Tienes dudas sobre Peek Pro? Compara con una alternativa popular

Peek Pro

4,7 (774)
VS.
El más valorado

Precio inicial

No se han encontrado precios
US$ 20,00
mes

Opciones de precios

Versión gratuita
Prueba gratuita
Versión gratuita
Prueba gratuita

Funciones

66
118

Integraciones

22
49

Facilidad de uso

4,6 (774)
4,6 (5.608)

Relación calidad-precio

4,6 (774)
4,7 (5.608)

Atención al cliente

4,7 (774)
4,7 (5.608)
Las barras de puntuación verdes muestran el producto ganador en función de la puntuación media y el número de opiniones.

Alternativas

Acuity Scheduling

4,8
#1 alternativa a Peek Pro
Deja que tus clientes reserven citas, clases o paquetes; completen formularios de admisión; agreguen citas a su...

SimplyBook.me

4,6
#2 alternativa a Peek Pro
SimplyBook.me es un sistema integral de reservas para negocios de servicios de todo tipo. Regístrate, obtén un...

PayPal

4,7
#3 alternativa a Peek Pro
PayPal es una plataforma global de comercio electrónico para compradores y vendedores. PayPal permite hacer pagos y...

Setmore

4,6
#4 alternativa a Peek Pro
Usa Setmore para permitir que los clientes reserven tus servicios online. Setmore ofrece múltiples calendarios de...

Opiniones

Calificación general

4,7 /5
(774)
Relación calidad-precio
4,6/5
Funciones
4,5/5
Facilidad de uso
4,6/5
Asistencia al cliente
4,7/5

¿Ya tienes Peek Pro?

¡Ayuda a los compradores de software! Las opiniones sobre los productos son útiles para que el resto de los usuarios podamos tomar las decisiones acertadas.

Mostrando 5 opiniones de 774
Hector
Hector
Calificación general
  • Sector: Entretenimiento
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Semanalmente durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

Pésimo servicio a cliente

Revisado el 26/8/2020

La experiencia mientras todo funcionó fue muy buena. A raíz del COVID-19 Peek dejó de transferirme...

La experiencia mientras todo funcionó fue muy buena. A raíz del COVID-19 Peek dejó de transferirme el dinero de mis ventas y ha retenido mi dinero por más de 4 meses.

El personal de atención no resuelve nada y solamente dicen que lo van a revisar.

Puntos a favor

El software funciona bien, las reservas se hacen facilmente y todo lo técnico funciona.

Puntos en contra

Definitivamente la atención a partners es pésima; no resuelven los problemas y se comportan de manera muy sospechosa. Definitivamente no recomendaría este software por esa parte.

Ruth
Ruth
Calificación general
  • Sector: Bellas artes
  • Tamaño de la empresa: 11-50 empleados
  • Software usado Semanalmente durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Great value, amazing support!

Revisado el 8/11/2017

Peek Pro streamlines our booking process and allows us to focus on running a business while also...

Peek Pro streamlines our booking process and allows us to focus on running a business while also allowing customers to book at their leisure. Their support team is top notch too.

Puntos a favor

I love that Peek doesn't have a monthly subscription fee, and their credit card fees / booking fees are very reasonable. They have extensive help articles and 24/7 chat support. The onboarding and support teams really go the extra mile to make sure it's a good experience for you.

The software itself is very flexible and thorough. It's web based and also a mobile app. I predominately use the web. It has resource management to keep from overbooking and has options for activities to start at specific times / intervals, as well as a setting to stop accepting bookings x hours before the activities start and allows you to black out dates without removing the activities from your calendar.

The reporting features are easy to use and they also send you a weekly snapshot of your activities and forecast for the month.

Overall, Peek Pro saves me a lot of time by taking care of the entire booking process for me, and increases the amount of bookings we receive because customers can book online 24/7.

Puntos en contra

The calendar can be tricky and isn't as flexible as I'd like. You create your activity first then go to the calendar to add the activity. Once it's added if you want to change the slots you basically have to delete the entire thing and do it again. I end up adding the same activity 3 or 4 times to get it right, but once it's done, it works awesomely.

There isn't an option for auto-generated or weekly reports nor an option to set the beginning of the week (our week starts on Monday, not Sunday) so each time I run a report I have 5 or 6 extra clicks before downloading the file. I also haven't been able to connect it to quickbooks (desktop version).

Respuesta de Peek Travel

Hi Ruth! Thanks for your kind words. It's great to read that you've been utilizing both our helpdesk articles and our 24/7 Partner Support team. We always want our Partners to be in charge of their own business, and use our software to do so.

Rena
Calificación general
  • Sector: Hostelería
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Peek PRO booking software = smooth sailing for our boat business!

Revisado el 12/3/2021

Puntos a favor

Peek PRO software is so simple and easy to use, and it makes our booking process seamless. The software ties into our website so well, and our customers always comment on how easy it is to book a sail with us. We appreciate the real time booking, calendar updates, automated confirmation/reminder emails and all the support that goes along with using the Peek system. Their customer support team is awesome, and always help us out in a timely manner. We truly couldn’t be in business without Peek PRO!

Puntos en contra

There are a few bugs or software quirks that we find from time-to-time since we rely on this system 100%. However, with that said, whenever we have an issue, the amazing Peek Support team helps us resolve it, or find another way to execute something, within a timely manner.

Alternativas consideradas

FareHarbor

Razones para cambiar a Peek Pro

We chose Peek PRO based upon a similar business’ recommendation, and we are so glad we did!

Respuesta de Peek Travel

Hi Rena, we're so glad this recommendation paid off and that you're finding Peek Pro useful for your business. We strive to offer the best platform for businesses like yours and continue to work on ways to provide the best booking system out there. Our customer support team is always available for any issue you may have so please keep contacting us if you ever have a question! Our features are designed with partners like you in mind so we're so glad to hear that you find them key to your operational needs. Please let us know if you ever have any questions in the future!

Coral
Calificación general
  • Sector: Entretenimiento
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

Dishonest practices, poor organization, slow reply times, high turnover, frequent glitches- to...

Revisado el 15/2/2022

I had been a client for about 5 years. In September 2021, a random representative started to text...

I had been a client for about 5 years. In September 2021, a random representative started to text me on my personal cellphone saying I needed to speak to one of their account execs for an account review.

I asked to please email these details and to not contact me on my personal line. They said they couldn't e-mail and that I must speak on the phone. They continued to text until I blocked them.

I made a formal complaint as they didn't respect my boundaries and continued to call and text me at odd hours.

Turned out they needed to speak because they were switching to a new version and my former price plan (less than 3%) was no longer valid. I said I'd be finding a different provider based on the odd way they went about informing me of these changes and refused to e-mail as requested.

I wasn't interested in paying more, frankly the software overpromised & underdelivered. They offered me a 3% processing fee model in a bid to keep me as a client. I agreed to the offer.

They had me sign a contract for 3% and promised I'd be upgraded to premium support as was one of my complaints (poor customer service, having to DIY fixes, lack of functions/excessive workarounds, etc).

I later discovered Peek was taking an extra 3% from payouts not disclosed in the contract. I complained. A higher up rep acknowledged what the account exec had done, but wasn’t going to honor the contract.
Then when I asked to honor, they decided to terminate my agreement instead of honoring the contact.

Puntos a favor

Anything good I could say about this software is offset by the fact the business is poorly organized. If they could honor agreements, improve communication, improve turnaround time to repair glitches, and actually have a robust system with a stable service team- it could merit a 6% ticketing fee model as it has a lot of potential, just a poorly organized company with questionable ethics.

Puntos en contra

I was promised a 3% pricing model, provided a contract then discovered charges later that were not disclosed in the contract they had me sign. When I complained and asked for this contract to be honored, they decided to terminate my account instead. So essentially- the biggest con is their customer service. The software itself is not too bad, no software is going to be perfect.

However, the customer service practices and frequent turnover in staff even pre-2020 (i.e. inexperienced support team as they are constantly staffed by newcomers) make it irreconcilable. Lots of glitches anytime udates to software were made and slow response times for fixes, a lot of staff were unfamiliar with software so my account has a lot of unnecessary work-arounds (like for dynamic pricing)

Marian
Calificación general
  • Sector: Instituciones religiosas
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Review of Peek Pro

Revisado el 9/2/2024

Puntos a favor

Peek Pro is going to help us stay organized, welcoming, and even financially sound.

Puntos en contra

The vocabulary used in the internal interface is not the same vocabulary we use, so it confuses me. I may be the only one. There's a huge learning curve, and the training was done by the trainer pointing out things in quick succession rather than me trying things as she guided. I didn't even know what questions to ask at the end of sessions, and mysteries I brought up in between still haven't really been answered. I have had to poke around a lot on my own and results from minute to minute vary widely. I've lost a lot of sleep.

Mostrando 5 opiniones de 774 Todas las opiniones

Preguntas frecuentes sobre Peek Pro

He aquí algunas preguntas frecuentes sobre Peek Pro.

Peek Pro ofrece los siguientes planes de precios:

  • Modelo de precios: Versión gratuita
  • Prueba gratis: Disponible

Los clientes habituales de Peek Pro son:

Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000

Peek Pro admite los siguientes idiomas:

español, inglés

Peek Pro admite los siguientes dispositivos:

Android (móvil), iPhone (móvil), iPad (móvil)

Peek Pro se integra con las siguientes aplicaciones:

Braintree, Constant Contact, Dropbox Business, Gmail, Google Ads, Google Analytics 360, Google Calendar, Google Workspace, Mailchimp, Meta for Business, PayPal, QuickBooks Online, Squarespace, Stripe, SurveyMonkey, Twitter/X, Wix, WordPress, Xero, Zapier, Zendesk Suite, Zoho CRM

Peek Pro ofrece las siguientes opciones de asistencia:

E-mail/Help Desk, Preguntas frecuentes/foro, Base de conocimientos, Asistencia telefónica, Asistencia 24/7, Chat

Categorías relacionadas

Ver todas las categorías de software encontradas para Peek Pro.