---
description: Busca información actualizada sobre Zoho Desk en GetApp Colombia. Lee opiniones verificadas y descubre sus funciones, características, precios y usabilidad. Compara Zoho Desk con productos similares hasta encontrar la opción adecuada.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Zoho Desk: precios, funciones y opiniones | GetApp Colombia 2026
---

Breadcrumb: [Inicio](/) > [Software de help desk](/directory/287/help-desk-ticketing/software) > [Zoho Desk](/software/10036/zoho-desk)

# Zoho Desk

Canonical: https://www.getapp.com.co/software/10036/zoho-desk

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> Zoho Desk es una plataforma de help desk basada en la nube y diseñada para ayudar a empresas de todos los tamaños a gestionar su atención al cliente. Sus principales funciones incluyen tickets de asistencia al cliente, portal de asistencia, gestión de contratos y creación de informes.
> 
> Veredicto: 2209 usuarios lo han valorado con **4.5/5**. De los mejores valorados en **Probabilidad de recomendación**.

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## Estadísticas y valoraciones rápidas

| Métrica | Calificación | Detalles |
| **En general** | **4.5/5** | 2209 Opiniones |
| Facilidad de uso | 4.4/5 | Basado en las opiniones generales |
| Asistencia al cliente | 4.3/5 | Basado en las opiniones generales |
| Relación calidad-precio | 4.5/5 | Basado en las opiniones generales |
| Funciones | 4.5/5 | Basado en las opiniones generales |
| Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) |

## Sobre el proveedor

- **Empresa**: Zoho
- **Constitución**: 1996

## Contexto comercial

- **Precio inicial**: EUR 20,00
- **Modelo de precios**:  (Prueba gratis)
- **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+
- **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (móvil), iPhone (móvil), iPad (móvil)
- **Idiomas admitidos**: alemán, chino, danés, español, francés, hindi, indonesio, inglés, italiano, japonés, neerlandés, portugués de Brasil, rumano, ruso, sueco, tailandés, turco, vietnamita, árabe
- **Países disponibles**: Alemania, Arabia Saudita, Argentina, Australia, Brasil, Bélgica, Canadá, Chile, China, Colombia, Emiratos Árabes Unidos, España, Estados Unidos, Filipinas, Francia, India, Indonesia, Italia, Malasia, México y 11 más

## Funciones

- @menciones
- AI Copilot
- API
- Acceso móvil
- Acciones activadas por evento
- Alertas de correo electrónico
- Alertas y notificaciones
- Alerts/Escalation
- Almacenamiento de documentos
- Análisis
- Análisis de atención al cliente
- Análisis de sentimientos
- Análisis de texto
- Análisis predictivo
- Aplicación móvil
- Arrastrar y soltar
- Asistencia al cliente
- Asistencia por vídeo
- Autoresponders
- Autorizaciones basadas en roles

## Integraciones (en total: 80)

- APPSeCONNECT
- Aircall
- Alegra
- Asana
- AskNicely
- Asterisk
- BigCommerce
- Bigin by Zoho CRM
- Breeze
- Call Center Studio
- Capsule
- ChargeOver
- ChurnZero
- ClickSend
- Clockify

… y 65 integraciones más

## Opciones de asistencia

- E-mail/Help Desk
- Preguntas frecuentes/foro
- Base de conocimientos
- Asistencia telefónica
- Asistencia 24/7
- Chat

## Categoría

- [Software de help desk](https://www.getapp.com.co/directory/287/help-desk-ticketing/software)

## Categorías relacionadas

- [Software de servicio al cliente](https://www.getapp.com.co/directory/231/customer-service/software)
- [Software de help desk](https://www.getapp.com.co/directory/287/help-desk-ticketing/software)
- [Software de soporte al cliente](https://www.getapp.com.co/directory/562/customer-support/software)
- [Software de gestión de experiencia del cliente](https://www.getapp.com.co/directory/601/customer-experience/software)
- [Software de compromiso del cliente](https://www.getapp.com.co/directory/650/customer-engagement/software)

## Alternativas

1. [Zendesk Suite](https://www.getapp.com.co/software/9448/zendesk) — 4.4/5 (4067 reviews)
2. [Freshdesk](https://www.getapp.com.co/software/10317/freshdesk) — 4.5/5 (3403 reviews)
3. [LiveAgent](https://www.getapp.com.co/software/91301/liveagent) — 4.7/5 (1749 reviews)
4. [LiveChat](https://www.getapp.com.co/software/8385/livechat) — 4.6/5 (1709 reviews)
5. [Freshservice](https://www.getapp.com.co/software/91351/freshservice) — 4.5/5 (661 reviews)

## Opiniones

### "ZOHO Desk Two Thumbs Up\!" — 5.0/5

> **Robert** | *8 de abril de 2025* | Fabricación de productos eléctricos/electrónicos | Valoración de la recomendación: 10.0/10
> 
> **Puntos a favor**: Lots of flexibility to manage what works best for your business.
> 
> **Puntos en contra**: I do not really have a least thought at this time.
> 
> Been great for our support ticket tracking.

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### "Redefining customer service excellence, nurturing trust and loyalty among our customers with Zohodesk" — 5.0/5

> **Pereira** | *20 de marzo de 2025* | Tecnología y servicios de la información | Valoración de la recomendación: 9.0/10
> 
> **Puntos a favor**: Zoho Desk is easy to implement and enwrapped with a clear and easy to use UI. It also provide  with a comprehensive customer service and help desk solution with features that enhance our customer interactions and team efficiency.  I highly appreciate the ticketing system. It allows us to quickly sort customer tickets and organize our routine operations enabling us to attend  and personalizing feedback for every enquiry without missing any. Zoho Desk has also empowered our customers to help themselves through the self service portal and knowledge base. They help customers find solutions for common problems as we are handling the complex issues. Without a hassle of multiple pages we receive and answers tickets through various channels e.g instant messaging, online forms, social channels and live chats. The context aware interface provides customer interaction history, ticket status, and ticket timelines for timely answers. Lastly Zoho Desk provide us with the best data protection for communication and customer data security.
> 
> **Puntos en contra**: The lower subscription plans are kinda limiting to businesses that need more flexibility because they lack customization options. Additionally, the customer portal cannot be customised or designed to match company's brand colours and consistency.
> 
> Incorporating Zoho Desk into our customer service strategy remains to be the best decision we eve r made for our business. It enable us to deliver topnotch support experience. Zoho Desk equips our teams with robust tools such as multichannel support, efficient ticketing system, robust analytics etc which help us streamline our customer interactions and build lasting relationships with our customers.

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### "Zohodesk lets itself down with load times" — 3.0/5

> **Daniel** | *3 de abril de 2025* | Automoción | Valoración de la recomendación: 6.0/10
> 
> **Puntos a favor**: Full integration within the zoho suite. The levels of customization are excellent. low cost compared to the competitors
> 
> **Puntos en contra**: Load times and performance can be slow. Not all the same features are available on the mobile app
> 
> When I first started using Zoho desk I was impressed but after further usage, I began to feel let down by the load times and the lack of features when it comes to reporting and usage on mobile devices

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### "Zoho Desk: A Powerful Tool for Streamlined Customer Communication" — 4.0/5

> **Narenthira** | *14 de febrero de 2025* | Marketing y publicidad | Valoración de la recomendación: 8.0/10
> 
> **Puntos a favor**: Zoho Desk is a client care device to oversee client questions and backing tickets from various channels like email, talk, informing, online entertainment stages, and so on is one of the best stage for giving client care administrations to the individuals who are utilizing your administrations or items and to give an answer for them. it works Consistently and effectively coordinates with other Zoho apparatuses, You can focus on the ticket and even make your own insight base in Zoho to computerize the reaction. In the event that any client raises a question, its man-made intelligence created Chatbot will answer naturally based on your insight base
> 
> **Puntos en contra**: Is by all accounts a sufficient tagging framework. My issue with the product comes from an improvement point of view. Attempting to use there Programming interface to get to end client usefulness is unimaginable without the SDKs which are unusable in a cross stage improvement framework.
> 
> The involvement in Zoho Desk has been amazingly quick and proficient in uniting client messages. Our group can use this stage to accomplish almost 100 percent client care inclusion. Besides, I can add or eliminate framework highlights depending on the situation to meet the group's prerequisites, and coordinate different functionalities in view of the organization's approaches. As of now, Zoho is exceptionally appropriate for my organization."

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### "Soho always helps\!\!\!\!" — 5.0/5

> **Leslie** | *16 de agosto de 2025* | Hospital y atención sanitaria | Valoración de la recomendación: 8.0/10
> 
> **Puntos a favor**: The quick and prompt service provided. Problem solving skills are top notch. They diagnose and provide real time solutions
> 
> **Puntos en contra**: No complaints so far. We only use when there is a problem that is affecting our daily productivity. Can’t call for help when it’s not needed
> 
> Very fast resolution time. Most problems are solved if not they are escalated to someone else or directly fixed by the live rep in the chat.

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