--- description: Busca información actualizada sobre Zoho Desk en GetApp Colombia. Lee opiniones verificadas y descubre sus funciones, características, precios y usabilidad. Compara Zoho Desk con productos similares hasta encontrar la opción adecuada. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Zoho Desk: precios, funciones y opiniones | GetApp Colombia 2026 --- Breadcrumb: [Inicio](/) > [Software de help desk](/directory/287/help-desk-ticketing/software) > [Zoho Desk](/software/10036/zoho-desk) # Zoho Desk Canonical: https://www.getapp.com.co/software/10036/zoho-desk Página: 1 de 90\ Siguiente: [Página siguiente](https://www.getapp.com.co/software/10036/zoho-desk?page=2) > Zoho Desk es una plataforma de help desk basada en la nube y diseñada para ayudar a empresas de todos los tamaños a gestionar su atención al cliente. Sus principales funciones incluyen tickets de asistencia al cliente, portal de asistencia, gestión de contratos y creación de informes. > > Veredicto: 2213 usuarios lo han valorado con **4.5/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.5/5** | 2213 Opiniones | | Facilidad de uso | 4.4/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.3/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.5/5 | Basado en las opiniones generales | | Funciones | 4.5/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Zoho - **Constitución**: 1996 ## Contexto comercial - **Precio inicial**: EUR 20,00 - **Modelo de precios**: (versión gratuita disponible) (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: alemán, chino, danés, español, francés, hindi, indonesio, inglés, italiano, japonés, neerlandés, portugués de Brasil, rumano, ruso, sueco, tailandés, turco, vietnamita, árabe - **Países disponibles**: Alemania, Arabia Saudita, Argentina, Australia, Brasil, Bélgica, Canadá, Chile, China, Colombia, Emiratos Árabes Unidos, España, Estados Unidos, Filipinas, Francia, India, Indonesia, Italia, Malasia, México y 11 más ## Funciones - @menciones - AI Copilot - API - Acceso móvil - Acciones activadas por evento - Alertas de correo electrónico - Alertas y notificaciones - Alerts/Escalation - Almacenamiento de documentos - Análisis - Análisis de atención al cliente - Análisis de sentimientos - Análisis de texto - Análisis predictivo - Aplicación móvil - Arrastrar y soltar - Asistencia al cliente - Asistencia por vídeo - Autoresponders - Autorizaciones basadas en roles ## Integraciones (en total: 80) - APPSeCONNECT - Aircall - Alegra - Asana - AskNicely - Asterisk - BigCommerce - Bigin by Zoho CRM - Breeze - Call Center Studio - Capsule - ChargeOver - ChurnZero - ClickSend - Clockify … y 65 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Software de help desk](https://www.getapp.com.co/directory/287/help-desk-ticketing/software) ## Categorías relacionadas - [Software de servicio al cliente](https://www.getapp.com.co/directory/231/customer-service/software) - [Software de help desk](https://www.getapp.com.co/directory/287/help-desk-ticketing/software) - [Software de soporte al cliente](https://www.getapp.com.co/directory/562/customer-support/software) - [Software de gestión de experiencia del cliente](https://www.getapp.com.co/directory/601/customer-experience/software) - [Software de compromiso del cliente](https://www.getapp.com.co/directory/650/customer-engagement/software) ## Alternativas 1. [Freshdesk](https://www.getapp.com.co/software/10317/freshdesk) — 4.5/5 (3460 reviews) 2. [Zendesk Suite](https://www.getapp.com.co/software/9448/zendesk) — 4.4/5 (4083 reviews) 3. [LiveAgent](https://www.getapp.com.co/software/91301/liveagent) — 4.7/5 (1786 reviews) 4. [Freshservice](https://www.getapp.com.co/software/91351/freshservice) — 4.5/5 (751 reviews) 5. [LiveChat](https://www.getapp.com.co/software/8385/livechat) — 4.6/5 (1727 reviews) ## Opiniones ### "our all-in-one client-success management tool" — 5.0/5 > **Houyamne** | *21 de julio de 2023* | Marketing y publicidad | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Zohodesk helps us to effectively communicate with our customers in several ways:- It enables us to create effective create quote forms with automatic payment options attached. This works in the way that when a client requests a free quote. We usually include a payment option at the bottom of the quote that will permit the client to directly make their payment (PayPal and Stripe) after quote acceptance. We also urge them to quickly sign and agree to our business terms before payment is initiated.-We use it to create automatic recurring payments based on the contract type with the client.- It also helps to manage support tickets and follow up with any issues our clients might be facing.The most fascinating part of it is that ZohoDesk handles everything internally > > **Puntos en contra**: Even though the free version is limited, but yet, we still get the best out of it. It's not a bad deal. > > This tool helps our team to manage invoices and support related issues and personally, I'm satisfied with it. ----- ### "Redefining customer service excellence, nurturing trust and loyalty among our customers with Zohodesk" — 5.0/5 > **Pereira** | *20 de marzo de 2025* | Tecnología y servicios de la información | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: Zoho Desk is easy to implement and enwrapped with a clear and easy to use UI. It also provide with a comprehensive customer service and help desk solution with features that enhance our customer interactions and team efficiency. I highly appreciate the ticketing system. It allows us to quickly sort customer tickets and organize our routine operations enabling us to attend and personalizing feedback for every enquiry without missing any. Zoho Desk has also empowered our customers to help themselves through the self service portal and knowledge base. They help customers find solutions for common problems as we are handling the complex issues. Without a hassle of multiple pages we receive and answers tickets through various channels e.g instant messaging, online forms, social channels and live chats. The context aware interface provides customer interaction history, ticket status, and ticket timelines for timely answers. Lastly Zoho Desk provide us with the best data protection for communication and customer data security. > > **Puntos en contra**: The lower subscription plans are kinda limiting to businesses that need more flexibility because they lack customization options. Additionally, the customer portal cannot be customised or designed to match company's brand colours and consistency. > > Incorporating Zoho Desk into our customer service strategy remains to be the best decision we eve r made for our business. It enable us to deliver topnotch support experience. Zoho Desk equips our teams with robust tools such as multichannel support, efficient ticketing system, robust analytics etc which help us streamline our customer interactions and build lasting relationships with our customers. ----- ### "Zohodesk lets itself down with load times" — 3.0/5 > **Daniel** | *3 de abril de 2025* | Automoción | Valoración de la recomendación: 6.0/10 > > **Puntos a favor**: Full integration within the zoho suite. The levels of customization are excellent. low cost compared to the competitors > > **Puntos en contra**: Load times and performance can be slow. Not all the same features are available on the mobile app > > When I first started using Zoho desk I was impressed but after further usage, I began to feel let down by the load times and the lack of features when it comes to reporting and usage on mobile devices ----- ### "Simplified support with effortless setup of workflows." — 5.0/5 > **Garcia** | *7 de agosto de 2025* | Impresión | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: Zoho Desk simplifies support ticket handling and workflows with easy setup so that my team can monitor issues and respond to chat discussions with users effectively without the trouble of setup. > > **Puntos en contra**: Most features are easy to use, but managing data and tracking would be simpler, and customer support response lag is rare. > > Zoho Desk enhanced our workflow and ticketing operations. We are now able to handle IT requests more quickly, keeping our equipment users happy and up to date. ----- ### "Zoho Desk Has Effective Capabilities that Makes It an Amazing Help Desk Tool" — 5.0/5 > **Mona** | *6 de agosto de 2025* | Productos farmacéuticos | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Zoho Desk is an easy to set up help desk solution that has been working effectively. I like how reliable Zoho Desk's customer support team has been. > > **Puntos en contra**: Zoho Desk is an effective and reliable tool. I have zero reasons to dislike the features of Zoho Desk. ----- Página: 1 de 90\ Siguiente: [Página siguiente](https://www.getapp.com.co/software/10036/zoho-desk?page=2) ## Enlaces - [Ver en GetApp](https://www.getapp.com.co/software/10036/zoho-desk) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados