Opiniones de ReferralCandy

[CONTENIDO SENSIBLE] me ayudó mucho, sin él no hubiese podido instalarlo ni Referral candy ni sincronizarlo con mi tienda online

Referral Candy works. We use it as a part of our Shopify store, and we’ve had success with it. About 3% of our monthly sales are generated via Referral Candy. The interface is easy to use, and the constantly make improvements, month to month. We essentially set it up, and review it once every four months — we love how little administration we need to do.

We’ve seen other referral programs offer a “stage-based” referral incentive (eg if you refer 5 or 10 people you get a special Gift). I wish Referral Candy offered this. Additionally, there are automatic “share” buttons that are easy to include for customers associated with Facebook and Twitter. I wish they had the ability for us to program sharing via WhatsApp. Finally, it appears the price has increased for ge software, which is not ideal

Being completely new to this type of software and having some difficulty setting it up, I was relieved to be able to have a virtual meeting with a real live person to hash out any roadblocks. Customer support was great!

I wish there was a direct integration with Moonclerk so that a coupon could be automatically applied to a checkout form via the ReferralCandy link. Additionally, it is disappointing that the advocates cannot have a credit automatically applied to their Moonclerk account, and that we have to manually send their rewards. Overall it provides less automation that I expected, and leaves a lot to be desired.

The base concept of their offerings is just great. We wanted a simple and automated way customers or others could refer and get rewarded. They seem to be exactly what we are looking for. I am still in the trail and yet to see if work on a large scale, but if they deliver what they promise it will transform our companies growth.

I love it's integration with Chargebee (as long as it works).

So far the customer support team has been very responsive and that matters a lot to me. [SENSITIVE CONTENT HIDDEN] specifically have been helpful.

I found the dashboard UI not intuitive and there were glitches once our Chargebee account and Referral Candy were linked saying they weren't linked, but then one day they it solved itself. Unnerving, but hopefully all figured out.

As title says. I'm new to RC and was setting up a campaign with a lot of requirements. Referral Candy was able to meet those requirements. Shout out to [sensitive content hidden] from customer support who was able to answer all my questions and take me through the whole process!

It's not the easiest platform to implement.

ReferralCandy was extremely easy to implement and is very easy to manage day-to-day. The support is also great; I typically get all issues resolved very quickly. It is also affordable compared to other options.

I'd just like to see more features that allow us to customize the ReferralCandy experience. The best example would be a feature that would allow us to control when we send rewards to advocates. Some advocates complain that payouts only happen on a monthly basis. If we could control payouts and make them more frequent if we wanted to, like some other referral platforms allow, that would be excellent!

I like ReferralCandy as a customer referral program. It's very easy to use and they have FABULOUS customer service! [sensitive content hidden] went above and beyond for me and helped to provide valuable solutions for us. She was always really quick to reply and offered amazing customer service. Customer service goes such a long way as there are many apps that do not provide the same level of support. I'm really grateful for the team at ReferralCandy!

I would love to see the revenue generated split by first-time customers vs. returning customer transactions. We only offer payouts on first-time customers so seeing returning customer sales doesn't help us to see how well our campaign is performing.

Amazing customer service.Big thanks to [sensitive content hidden], he is helpful and kind to help me to resolve issues.I would highly recommend this app!

None, I think all the functions for ReferralCandy are good.

easy to implement and the service from [SENSITIVE CONTENT]

almost nothing. everything is so good. its a huge sales boost since we use referralcandy.

Referral Candy integrated easily into our Shopify store. It's easy to use, and the customer support is proactive and helpful. Shout out to [sensitive content hidden] who spotted an issue with our Referral Candy before we had noticed and reached out directly so that we could fix it.

When we first started there seemed to be some errors with issuing rewards, but customer support was able to assist quickly.

Easy to use and customize. Also great customer support by [sensitive content hidden]

Difficult to integrate with Klaviyo (easy templates, flows are helpfull)

Referral Candy has plethora mind-blowing functionalities. When it comes to tracking of referrals, no other referral marketing tool is even close. It's one of our favorite tools that we have used to skyrocket our startup to 6 figures. It campaign setup is very simple as ABCD. It only takes few minutes

They need to do better with their customer support

Simple to use and navigate. Can search customers in the backend easily.

Tracking is not efficient. Wish there were more referral/ ways to earn rewards capabilities. Does not integrate with Shopify well. Customers can't stack rewards. They can only use 1 code per order.

It is an easy way to manage our referral program. [SENSITIVE CONTENT] was incredibly helpful in getting our program setup.

There could be more technical features built out, but then would likely be more expensive.

Setup was painless, it's quite flexible in how you implement the referral system and support has been sublime. Rep was great in helping setup the program and was very responsive the whole way through. The free trial is generous and has no restrictions, so you could test all you want before deciding to pay.

While setup was easy, it did take a while to verify before we could implement.

The chat support is great. [SENSITIVE CONTENT HIDDEN] from the ReferralCandy team was able to help us very quickly.

It would be great to be able to create multiple campaigns in different currencies (for referrer cash payments). Also, it would be great if there would be additional payout options in addition to PayPal.

I like that it runs the way our company set it up.

The costs are not very transparent to me. If I wanna know exactly where our money is going I have to click in all the details because the invoice doesn't display the costs detailed enough for me. that's annoying

Ease of use is what I like most about Referral Candy.

I have nothing negative to say about this software.

Easy to set up and start using(I'm adding this to surpass the minimum character requirements. You all shouldn't require so many items in a review. Take what you can get, leave everything optional. The minimum character limit is silly and made me want to stop submitting this application.)

Our business wanted to run multiple different campaigns with different branding, and slightly different rewards. We have to maintain multiple different accounts and manage which account we use with our custom web application in order to make this work. It would be better if we could house and use multiple different campaigns together in a single account.

Support is quick when needed. [SENSITIVE CONTENT]
is awesome in getting my customers and I help.

We'd love more ways to identify fraud but all in all, we really love referral candy

Generates codes for our customers based on referrals, incentivizes customers to share their experience with our product.

Doesn't enable us to see current rewards a customer might have (to my knowledge). Our customers don't also don't tend to engage with it often except for a few brand ambassadors.

I love that I can use this software to track referrals for my in-person appointment based business, where I still want to offer rewards to my clients. This takes away the stress of having to keep track of punch cards! ReferralCandy integrated very nicely with my website built on Squarespace, and [SENSITIVE CONTENT] helped me figure out how to integrate it specifically with my booking process!

I am a very tech-savvy person and always have an easy time figuring out new technology and software. I do think this was a little bit challenging to figure out how to integrate it at first - however it was because I was trying to implement it specifically for people who book appointments with me rather than a normal cart checkout. I think it would be seamless and effortless to figure out for a normal cart checkout!

It works by itself with almost no supervision. You can automate most of your referral program and let it works by you.

it is a bit tricky to solve advocates requests and to monitor what is wrong where the system does not work properly. Thank the support team you can handle these situations