Benchmark Email

4,3 (191)
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La manera más inteligente de conectar con tus clientes

Calificación general

4,3 /5
(191)
Relación calidad-precio
4,2/5
Funciones
4,1/5
Facilidad de uso
4,4/5
Asistencia al cliente
4,3/5

86%
Un ha recomendado esta aplicación
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Opiniones de 191

Usuario verificado
Calificación general
  • Sector: Ingeniería industrial o mecánica
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Reseña bencina el email

Revisado el 30/1/2023

Experiencia muy buena, lo recomiendo

Experiencia muy buena, lo recomiendo

Puntos a favor

Lo que más me gusta es la forma de gestionar cualquier campaña de marketing a través del correo electrónico, me facilita y agiliza el trabajo

Puntos en contra

Aún no he encontrado nada que no me agrade

Belén
Belén
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 11-50 empleados
  • Software usado Semanalmente durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

La atención al cliente es mala y no te dan soluciones

Revisado el 8/11/2022

Cuando trate de comunicarme con el area de soporte solo se cierran a su contrato, cuando otras...

Cuando trate de comunicarme con el area de soporte solo se cierran a su contrato, cuando otras empresas te cobran solo lo usado y te reembolsan para canje en otros productos. No te brindan un libro de reclamaciones, por lo que simplemente se lavan las manos. Dinero perdido. NO RECOMIENDO ESTA EMPRESA PARA NADA.

Puntos a favor

En su momento cuando recién la utilizamos era útil, pero al día de hoy con tantas otras plataformas con mas funcionalidades, no vale la pena. Han subido ahora mas sus precios.

Puntos en contra

La poca funcionalidad y sincronizacion con otras plataformas. La atencion al cliente es pobre, no te brindan soluciones a problemas, solo te niegan la ayuda. Ademas que me cobraron un año entero (mas caro sin avisar) y cuando me queje 20 días despues (antes del mes) no me quisieron reembolsar el dinero. $321 al agua, cuando ya no usamos la plataforma.

Bella
Bella
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 201-500 empleados
  • Software usado Semanalmente durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 8.0 /10

Very efficient email marketing platform

Revisado el 7/6/2023

Puntos a favor

Benchmark email is very easy to setup and easy to use. The user interface is very simple and very easy to understand. You have the ability to design your own template in different choices to choose from. No need to put much effort how to use it.

Puntos en contra

Some features are limited and sometimes I notice a delay while sending a large amount of emails.

Noel
Calificación general
  • Sector: Salud, bienestar y deporte
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado Semanalmente durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Easy to use email marketing software

Revisado el 21/2/2022

Excellent customer service right from the get go

Excellent customer service right from the get go

Puntos a favor

I like that Benchmark is clean looking and easy to navigate. You can create an email in no time.
I like the email templates.

Puntos en contra

I don't like that I have to create a segment to email a few people in my list.
Also my current website doesn't integrate with Benchmark to save emails. They said they were working on that feature, however. So not Benchmark issue.

Alternativas consideradas

Constant Contact y MailerLite

Razones para elegir Benchmark Email

MailChimp isn't easy to use and has virtually no customer service. I'm a yoga instructor, not an IT specialist

Software anterior

Mailchimp

Razones para cambiar a Benchmark Email

No fuss interfaces and easy to use for my small business. Plus I was connected with a very helpful sales rep
Craig
Calificación general
  • Sector: Salud, bienestar y deporte
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

An Antiquated Platform With Horrible Customer Service

Revisado el 18/11/2021

Benchmark simply didn't meet our needs. Switching to Mailchimp was simple and one of the best...

Benchmark simply didn't meet our needs. Switching to Mailchimp was simple and one of the best decisions we could have made at the time.

Puntos a favor

The overall functionality of the system was adequate and did what we needed it to do at the time (2011-2012). System was fairly intuitive

Puntos en contra

Bounce rates would change drastically for no apparent reason. Customer support was of no assistance at the time and was located offshore, so they were hard to reach during our normal business hours. We rarely dealt with the same rep, which was time consuming as we had to explain our situation on multiple occasions.

Michael
Calificación general
  • Sector: Producción audiovisual
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Happy customer

Revisado el 30/5/2019

Overall I enjoy using it very much.

Overall I enjoy using it very much.

Puntos a favor

Unlike other email programs, benchmark allows me to send as many emails as I need without having to pay extra. I think benchmark is one of the only platforms that allows me to pay on the basis of the number of records and add the number of emails that I send.

Puntos en contra

Sometimes there is massive delays in receiving test emails.

Alternativas consideradas

Mailchimp

Razones para cambiar a Benchmark Email

Because they charge you by the number of emails that you send. benchmark does not do that.

Respuesta de Polaris Software

Hello Michael,

Thank you for your review.

Please don't doubt to chat with us if you're encountering issues with our test emails. We'll be glad to help.

- Benchmark Team

Abed
Calificación general
  • Sector: Cuidado de la salud mental
  • Tamaño de la empresa: 11-50 empleados
  • Software usado Semanalmente durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 7.0 /10

Benchmark Email

Revisado el 27/9/2019

No benefits yet

No benefits yet

Puntos a favor

Ease of use. Nice design, Makes it easy to track performance

Puntos en contra

I have sent the first email yesterday. Out of 409 people, only 75 have viewed the mail so far. No one registered online yet.

One concern is that emails go to promotion or to junk.

Another, is that marketing for your software is misleading. Is started with the free plan thinking that I can upload up to 2400 contacts and email them. The free plan did not work properly, I was allowed to email 250 persons a month, and I wasnt allowed to upload the contact list because your check found out that I have more than 5% invalid emails ( I believe this is a policy to force upgrading to pro, which we were going to do after testing the performance of benchmark).

Alternativas consideradas

Mailchimp

Razones para cambiar a Benchmark Email

My friends at my other job use benchmark so I would be able to ask them questions. Also it was stated that we are allowed to send 2400 email on Free Plan, I was surprised yesterday that I am only allowed 250 a month. And I had issues uploading the contact list which required that I purchase the pro vrsion.
Laura
Calificación general
  • Sector: Administración educativa
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Semanalmente durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Great Software!

Revisado el 6/9/2019

With Benchmark I'm able to communicate with all of my clients, inform them about new deals, and...

With Benchmark I'm able to communicate with all of my clients, inform them about new deals, and work to promote my business well. Not only that, but Benchmark also provides us with valuable statistics about how our well our email was received.

Puntos a favor

This software is extremely organized and user friendly. I am able to navigate my emailed newsletters with ease and convey everything in one place.

Puntos en contra

There isn't much I don't enjoy about this product. I will admit there is a bit of a learning curve to the formatting; however, once you get the hang of it it is smooth sailing.

Nikita
Calificación general
  • Sector: Salud, bienestar y deporte
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado Semanalmente durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Loving It!

Revisado el 14/3/2020

Very happy!

Very happy!

Puntos a favor

As a new user to emailing lists, automations, etc., benchmark has been incredibly user friendly, simple and I actually switched over from mail chimp and much prefer it!

Puntos en contra

The pricing is a little high in my opinion with Canadian exchange factored in but otherwise no complains yet!

Robert
Calificación general
  • Sector: Prensa
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Mensualmente durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 7.0 /10

First I tested it and stopped using it

Revisado el 15/2/2024

Puntos a favor

It was easy to setup and get the campaigns going.

Puntos en contra

The price is not lowest one for this kind of software.

Alternativas consideradas

Zoho Mail

Software anterior

Yahoo Mail, Zoho Mail, Direct Mail y Mailchimp

Respuesta de Polaris Software

We are happy that you are finding it simple to launch your email marketing campaigns with Benchmark Email. It's our goal to empower marketers with simple tools that get results.

Clayton
Calificación general
  • Sector: Gestión de organizaciones sin ánimo de lucro
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Mensualmente durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 10.0 /10

An Excellent Product

Revisado el 25/3/2024

Puntos a favor

Benchmark Email has been a great asset to our non-profit organization. I highly recommend it!

Puntos en contra

After many years of use, I can't find anything to complain about.

Respuesta de Polaris Software

Clayton, thanks for taking time out of your day to recommend Benchmark Email! If there's anything we can do to continue your positive experience, we're all ears! Take care.

matthew
matthew
Calificación general
  • Sector: Servicios financieros
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 4.0 /10

Very complex but never saw any results yield

Revisado el 27/3/2023

I love the application i think maybe given more time id be able to work the system like a pro

I love the application i think maybe given more time id be able to work the system like a pro

Puntos a favor

I like there is 24/7 live chat support also the drag and drop feature helped A TON !

Puntos en contra

The email delivery could be better and im filling up my files almost too quick

Pablo
Pablo
Calificación general
  • Sector: Administración educativa
  • Tamaño de la empresa: 1.001-5.000 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

e-mail marketing for dummies

Revisado el 22/1/2023

Puntos a favor

WE use benchmark to send all kinds of e-mails: from internal communications to present things to customers. Love the easy way to produce content.

Puntos en contra

I would like to introduce more videos, but the tool doesn't make it easy.

Jaden Rose
Calificación general
  • Sector: Aprendizaje en línea
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Easy to Use Email Marketing

Revisado el 22/6/2022

I think this is a good free software to use for basic email marketing.

I think this is a good free software to use for basic email marketing.

Puntos a favor

I liked using this email marketing software when I was just getting started. It had a free and cheap first tier account. I used the forms to integrate onto my website. I also sent out weekly emails to my list. I also used some of the "light" email automations.

Puntos en contra

In order to use more complex email automations, you have to switch over to a paid tier.

Bob
Bob
Calificación general
  • Sector: Gestión de organizaciones sin ánimo de lucro
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Semanalmente durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

My Review of Benchmark Email

Revisado el 18/9/2018

Very good! Customer support responded quickly to my inquiries. For emailing your customer base...

Very good! Customer support responded quickly to my inquiries. For emailing your customer base easily and on a regular basis - this is good value for the money.

Puntos a favor

I loved the ability to design newsletters and email them directly to my subscribers. They have many different templates for you to choose from. The ease of use made my actual "writing time" for a newsletter minimal.

Puntos en contra

I used Benchmark when I first started in online business. It was very easy to use and the price was in my comfort zone. I then tried to set up a couple of "funnels" and could not do so (this was a couple of years ago - so time may have changed). I contacted Customer Support and was informed that the system I was trying to put in place was not available through Benchmark, that they were only for emailing directly. Unfortunately, I had to close my account and move on to a competitor that did allow me to build out my funnels for online marketing.

Jenna
Calificación general
  • Sector: Gestión de organizaciones sin ánimo de lucro
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Semanalmente durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

Not user friendly + Crashed multiple times in the few weeks

Revisado el 23/5/2019

We have decided to move to MailChimp. We are in the process of shifting over now. Thank you for the...

We have decided to move to MailChimp. We are in the process of shifting over now. Thank you for the last few years of your support and service but we have experienced much unnecessary frustration with your features and stability.

Puntos a favor

Comfort as we have used your software for years. Time to time, I get a supervisor who can actually understand my query and answer my question properly.

Puntos en contra

Customer Service reps follow a script and do not read my initial query leading me to repeat myself and get really frustrated. Not all but most.
Limitations on features such as editing html coded emails and not being able to upload html files. Limited to copy pasting html coded text.
The Last Straw: Glitches and Crashing. For the past few months, I have gotten an error message when editing an image. There seems to be alot of crashes in the last few weeks. One day the whole site was down for HOURS. We were in the process of finalize an email to distribute to our members. As a result, we had to send the timely email late.

Respuesta de Polaris Software

Hello Jenna,

We are sorry to see you go. Thanks for the time you were with us.

- Benchmark Team

Usuario verificado
Calificación general
  • Sector: Hospital y atención sanitaria
  • Tamaño de la empresa: 1.001-5.000 empleados
  • Software usado Semanalmente durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Probabilidad de recomendación 7.0 /10

Simple, Effective Tool

Revisado el 24/1/2019

Benchmark was an excellent starter tool for our company's email marketing campaigns. We eventually...

Benchmark was an excellent starter tool for our company's email marketing campaigns. We eventually needed to move on to a tool with more functionality, integrations and features, but I would highly recommend Benchmark to those starting out with email marketing!

Puntos a favor

Benchmark was a very easy-to-use tool for our team's email campaigns. You need very little design experience to create beautiful campaigns. All of the features are very intuitive.

Puntos en contra

Benchmark doesn't offer the same features as some of the other big players; the automation is limited and tracking/analytics don't stack up. For the price and basic features though, it's a win.

Respuesta de Polaris Software

Hi,

Thank you for the review.

- Benchmark Team

Usuario verificado
Calificación general
  • Sector: Administración educativa
  • Software usado Semanalmente durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Probabilidad de recomendación 7.0 /10

Does basic functions well

Revisado el 7/2/2018

Benchmark helped us keep all of our data organized and made it easy to connect with our supporters.

Benchmark helped us keep all of our data organized and made it easy to connect with our supporters.

Puntos a favor

Benchmark was a great launching pad for my organization's email campaigns. Eventually we switched to Mailchimp because it allowed us more options for special offers and was easier to integrate with other systems. However, Benchmark got the job done initially and was easy to then export our contacts when moving to a new system.

Puntos en contra

Benchmark does not offer as much as mailchimp for tracking, growth, and integration. It is a more basic email campaign management software, but does the basics very well.

Respuesta de Polaris Software

Thanks for the review! I know our integration options aren't as extensive as some of our competitors but we are working fast to expand these. Thank you for your business and we wish you the best! :)

Gavin
Gavin
Calificación general
  • Software usado Semanalmente durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Love our experience with Benchmark so far!

Revisado el 7/11/2017

Puntos a favor

We love how easy it is to build emails in benchmark. The drag and drop editor is perfect for our newsletters.

Puntos en contra

Would love to see more customization options in the drag and drop editor. It can be difficult to match emails to your branding with the font and font weight options.Would love to see more customization options in the drag and drop editor. It can be difficult to match emails to your branding with the font and font weight options.

Respuesta de Polaris Software

Gavin,

Thanks for the review and sharing your experience with others :) .

In regards to matching fonts with your brand, I know it can be a pain sometimes, specially since we only show web-friendly fonts and styles. You are able to make custom font changes if you play with the HTML code though. Here is a quick blog that can help you with that: https://www.psd2html.com/blog/non-web-fonts.html

Usuario verificado
Calificación general
  • Sector: Consultoría de gestión
  • Tamaño de la empresa: 11-50 empleados
  • Software usado Semanalmente durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Probabilidad de recomendación 10.0 /10

User experience

Revisado el 31/5/2019

We are using benchmark for sending new product information and training announcements to all our...

We are using benchmark for sending new product information and training announcements to all our clients and this is also helping us capture clients who are looking for more details on the program.

Puntos a favor

Precise report is generated for each email campaign which is easy to review and reflect on campaign performance

Puntos en contra

Cleaning up hard bounce emails accounts is taking long time as Benchmark doesn't have one client remove hard bounce accounts from all contact list

An option to download the report would be much appreciated as it will help us reduce manual report generation, which needs to be submitted to management every week.

Respuesta de Polaris Software

Hi,

Thanks for your feedback.

Whenever you have a moment, chat with us and ask us about a solution for cleaning hard bounces and to export your needed report.

- Benchmark Team

Jessica
Calificación general
  • Sector: Gestión de organizaciones sin ánimo de lucro
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Review

Revisado el 23/5/2019

Easy comunication of our services and products to our contacts.

Easy comunication of our services and products to our contacts.

Puntos a favor

Is easy to use, and have a good team of client support.

Puntos en contra

The editor should be easy adjust to the client design, and i would like to know how to use all the tools but the informations or videos are in english and it will be good to have it in my own language.

Respuesta de Polaris Software

Hello Jessica,

Thank you for the review and high rating!

Chat with us at any time and ask for our spanish YouTube channel.

- Benchmark Team

Usuario verificado
Calificación general
  • Sector: Bienes de consumo
  • Tamaño de la empresa: 11-50 empleados
  • Software usado Semanalmente durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 10.0 /10

I recommended Benchmark to a friend today!

Revisado el 21/8/2018

This is a great option for low-budget/no-budget marketing teams!

This is a great option for low-budget/no-budget marketing teams!

Puntos a favor

I think it is SO much more user-friendly than other email services. In general, it's drag and drop and extremely flexible. You can do quite a bit with a no-cost version, including more emails per month than I could ever use.

Puntos en contra

I would like more image storage for the level I use.

Julia
Calificación general
  • Sector: Gestión de organizaciones sin ánimo de lucro
  • Tamaño de la empresa: 11-50 empleados
  • Software usado Semanalmente durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 3.0 /10

Overall usage

Revisado el 28/12/2019

It's been time consuming to figure out how to get the campaigns to the parents in my\our contact so...

It's been time consuming to figure out how to get the campaigns to the parents in my\our contact so they do get the messages that they need to know for their child's participation in the our program without having the email end up in spam. We did not have so much problems with the Mailchimp service which leads me to think that Benchmark is just not as well known and accepted.

Puntos a favor

Easy to learn.
Able to provide multiple user access through subaccounts dependent on the plan selected.
Subaccount users have the freedom to add contact and send campaigns.
Able to resend email to people who have not opened the campaign.

Puntos en contra

Most of the email appears to be arriving in people's spam inboxes.
Can't seem to resend email to people who have soft bounces.
Can't seem to resend email through contact.
Sometime text formatting does not seem to work.
When using the enter email address option to resend, not sure why it is asking for a list name and email addresses versus just email addresses alone.

Alternativas consideradas

Constant Contact

Razones para elegir Benchmark Email

Feature and cost

Software anterior

Mailchimp

Razones para cambiar a Benchmark Email

Cost and feature
Usuario verificado
Calificación general
  • Sector: Entretenimiento
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado Mensualmente durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Probabilidad de recomendación 10.0 /10

Benchmark Email Saves me money

Revisado el 23/5/2019

Benchmark email saw this my problem of keeping in contact monthly with my clients. I find that I’m...

Benchmark email saw this my problem of keeping in contact monthly with my clients. I find that I’m able to keep my name in front of them and distribute information to them very efficiently. When I relied on mailings I did it much less frequently and it cost a lot more. Paying yearly reduces the fee so much that it’s a no brainer not to use benchmark. And I’ve tried to lease three other services. I found all the others are use more difficult to create and do the emails and much more expensive .

Puntos a favor

Benchmark software allows me to easily create catchy emails to keep in contact with my clients . I can easily create emails and track it’s openings and click rates.

Puntos en contra

The software is very good occasionally since I do a lot of my work on the iPad I may have the occasional issue where I need to get on the laptop to do something. But that issue is usually because I’m on an iPad not a PC .

Respuesta de Polaris Software

Hi,

Thank you for your review and high rating.

We would love to hear your feedback on what part of our email editor is not responsive enough to use your iPad. We're always looking to improve our platform features.

- Benchmark Team

Mitch
Calificación general
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 1.0 /10

Terrible support and errors on site.

Revisado el 18/8/2016

I was very excited to try Benchmark due to its high reviews in various places. I am extremely...

I was very excited to try Benchmark due to its high reviews in various places. I am extremely disappointed by the lack of support received from my national account manager, Tom Mitchell. First he emails to ask if he can help with any questions, then he doesn't respond even with a simple help article about why an email might be "under review," and after I provided screenshots and detailed analysis of HIS product's problems, he wanted to deflect me to chat support. I'm a chief strategy officer. I'm not going to use live chat support, sorry. It seems like this platform is meant for small fries and not for real businesses. I'll be going over to Mailchimp or Constant Contact... they'll at least make an effort to win my business.

Puntos a favor

Easy to use.

Puntos en contra

The support received from the company over a simple error with an email "opens" report.

Respuesta de Polaris Software

Hello Mitch,

Thank you for taking the time to provide us with feedback. I am sorry and disappointed that we weren't able to provide the level of service you expected. As you mention, we are always highly rated and we pride ourselves in having an excellent customer service and support team. I will be sure to take this feedback to our team so we can learn from our mistakes and impress our users with our product and service. Again, apologizes from the team and we hope the next time you try us, we can exceed your expectations!