Opiniones de MemberClicks

MemberClicks: Makes a Staff of 1 feel like a Staff of 10

Revisado el 4/3/2016

We've been using MemberClicks ever since the failed migration of Affiniscape to YourMembership. The customer support issues we faced during that migration encouraged us to seek another AMS provider. We reviewed 10 different providers, and when we interviewed MemberClicks, it was clear that we had found a good fit. Just about all of the AMS systems will do the same things - but MemberClicks has a customer support team that is truly unmatched. For us, it's more important to have good customer service than anything else. With just 1 paid staffer, we're not able to consult with tech specialists to get the job done. We rely heavily on the expertise and kindness of the support team. I would recommend that anyone looking to purchase or change their AMS should strongly consider service to be as important as functionality. In terms of functionality, MemberClicks in first class. It's easy to use, easy to learn, and looks beautiful. Our members love it and so do we. They help you get started, too. You aren't going to be building things from scratch. They help you set up your primary pages as part of your build out. This is really a pop-up AMS, and we'll never look back.

MemberClicks Membership and Event Software Good Product

Revisado el 16/7/2019

Onboarding process was excellent and fairly easy. Their customer service is also excellent. They are always trying to improve.

Still new ... I wish I could give 3.5 Stars

Revisado el 21/12/2018

I've used many SaaS providers and marketing platforms over the years, yet I find Weblink difficult to navigate. I've run into this before with a large popular event registration platform. They want to everything to everyone and end up being mediocre too many things. Your average association staffer is not comfortable editing HTML or SQL code or creating custom reports.

I hope in the future we can use Weblink for a new website because I think integrating the full package would be a great improvement for all our members. I do expect as we continue to grow and become more comfortable with the software the experience will improve dramatically, but we've had some frustrations in the first 6 months.

Customer service is responsive and pleasant to work with. We have had great success connecting with specialists who work with other associations in a similar industry who have been able to give us good examples of ways our peers are using the product well.

Our onboarding process has been a struggle (many instances our fault,). I feel like more one-on-one training would have helped everyone, instead of relying on pre-recorded videos.

Designed for Trade Associations and Chambers Business Leagues

Revisado el 13/8/2019

Great product, great support.

WebLink Review

Revisado el 8/11/2018

Overall, very good member management software but missing some important pieces

Revisado el 4/1/2023

Overall good. Support is great and the solution is flexible enough we can create a solution when we need something custom. Our biggest, and really only, issue is being able to integrate with a credit card machine during events. They integrate with PayPal, but don't connect to Zettle (which is PayPal). This is a weakness that would make me look elsewhere if we didn't already have a contract.

Why Memberclicks Has Worked Well for Our Nonprofit

Revisado el 4/8/2022

Customer service was top-notch until the company was bought out or merged with another. Since the change, response time has increased, it is more difficult to speak with a support person and the support persons are not always completely proficient.

Works perfectly as soon as it is installed!

Revisado el 1/2/2019

MemberClicks allows for the effective management of our membership and prospect database. We're not yet using all of the features and functionality available, yet we like everything we use - can't wait to use more!

Valuable Association Asset

Revisado el 29/8/2022

Great Software

Revisado el 17/8/2022

The professional help they has been given to me has been great. We have made our website so much better for our members.

MemberClicks has a responsive help team & design/IT team consistently working to enhance...

Revisado el 27/12/2017

We use MemberClicks as our database and website for the three programs operated by our organization. The platform provides us the convenience of accessing one location (per program) for a database and website. Through the database, we're able to house all of our members, prospects, and more. We're able to build forms and process payments. We're able to click a few buttons and access monthly reports. We're able to offer member-only website pages, forums, and social networking pages. There's so many benefits to this service - I can't list them all. One of the benefits that I find valuable (and one of the reasons we changed from our previous provider), is we have FULL immediate control of what is published/unpublished from our site. We don't have to as someone else (the host) to make a change and then ... wait ... We can do what we want when we want to do it with our site and our database. If we need help (or if we mess something up), the MemberClicks team is immediately available to assist. Another benefit I find valuable is the automated functions. Many of the automated features included save manual "manpower" hours (i.e. automated receipts and/or invoices and follow/ups). I also like the reporting and the contact center where I'm able to easily view (email) stats. Anyhow, there are lots of benefits to this software and I highly recommend it to member associations.

Awesome Company and Awesome Product

Revisado el 13/10/2020

I love this company. Their help desk are rock stars! We asked for a tweak to their system and we were brought in as alpha testers to help shape this addition. They are always willing to look at ways to make our jobs easier.

WebLink/MemberClicks

Revisado el 11/1/2019

I've been working with various business software programs for the past 30 years and learned that if I can get a 70-80% solution out of a program, I'm doing pretty well. WebLink certainly delivers that. The support website is easy to use and the support staff are terrific. Usually I can get what I need with a quick online chat, and if not, the issue is resolved with in hours or a couple of days at most.

MemberClicks is a good option

Revisado el 21/10/2020

Overall, MemberClicks is an incredible company and the Oasis product is superb. The representatives and team at Members is very responsive and will also work pretty diligently when there's an issue that arises. The solutions are what you'd need to manage a small, mid-sized, or large member based organization.

An integrated solution

Revisado el 16/1/2017

I began using MemberClicks five years ago with a nonprofit association that has a large site with a lot of legacy material. Some of the good features I have noticed are unlimited customer support (I usually submit a help ticket via email) and the capacity to either use the editing interface or edit HTML if desired.

The support staff are always chipper and upbeat. Occasionally clarifying questions takes some going back and forth to explain a request. On the other hand, a good number of the team members seem fairly seasoned and in some projects they clearly go the extra mile to investigate what might be possible or to be responsive. Sending mass-email newsletters can take a lot of testing when adjusting appearance of an HTML email because the email-editing interface does not always precisely display what you will ultimately get upon transmission. For a while the ASA users could recommend or vote on product enhancements in a knowledge base, which can still be searched on the back end. Occasionally I have wished for material to share with our association members to explain how things like the forums work (there is a video showing what end-users see). The company focuses on supporting small staffs and comments in the knowledge base sound appreciative of the support received.

MemberClicks is Innovative & Collaborative

Revisado el 20/10/2020

By implementing their product we moved into a new era. We started taking credit card payments, implemented an online dues renewals process that is truly the easiest part of my job, online registration, open/click rates on emails, the dashboard is a great tool, and the list goes on! It's been a wonderful company to work with and their product makes my job easier.

Great product and equally great customer service!

Revisado el 16/10/2020

Great! I often recommend MemberClicks when asked and honestly am extremely happy with the software and the staff of MemberClicks.

Partners in our success

Revisado el 11/4/2019

SCHC Review

Revisado el 13/2/2017

I'm not a "techy" person - I am intimated by most technology. I was a bit disappointed when we upgraded platforms and felt that the Memberclicks person assigned to our account was not as helpful as she could have been for the set-up. When I call Customer Support they are all very knowledgeable and friendly and helpful. Some of my questions are easy and some aren't. I've been working with Memberclicks for about 3 years. I came in from Access Database, where I had complete control over the fields and could do whatever I wanted. Every software is limited more than that, but generally I find Memberclicks fairly accommodating for our needs.

Ideal for our small association with 3 full-time staff to professionally & affordably manage...

Revisado el 17/5/2018

one month into MemberClicks

Revisado el 7/1/2015

MemberClicks is an impressive product with many useful, seductive features.
In the courting stage we were led to believe certain features would work in our situation, however during training we discovered they would not. We were disappointed and felt that we were not given the full picture.
Two cases in point: We were excited to hear that MemberClicks financial data could be uploaded into QuickBooks. We were not told there was a monthly fee.
The Parent Child feature seemed a perfect answer to our need to link members with their congregations and track congregational involvement. This was a huge selling point for us, however we were not able to make it work and we received no help in thinking through how to make it usable.
Our trainer was always at the ready and knowledgeable. She even called on vacation. The help desk is always there with an answer and always friendly. Only one of our help desk experiences was less that satisfactory. All too often though, the answer is 'the system doesn't do that, but feel free to request a feature upgrade.' In requesting features we noticed that some very obvious fixes had been requested and re-requested for 5 years and nothing has been done about it. We were always encouraged by the help desk to suggest changes, but after a while it seemed an empty promise.
The training should guide the user in determining best practices for their situation; perhaps an assessment interview, or a set of questions to help the user and the trainer determine best practices for their particular situation. Our trainer was always able to answer questions but she never asked any except, "Do you have any questions?" The training staff is very skilled in systems but lacks teaching skills. Teachers ask questions and get at the heart of the issue. On several occasions we adopted a certain strategy and then discovered a better way to do it, purely on our own. This could have been avoided if training had been more interactive and proactive.
The fault lies not in the employees but in the focus of the company. You have a very useful product, but innovation needs to continue and keep up with user needs.
I would like to be able to give Memberclicks a five-star review but the piecemeal approach to implementation and the continual offloading of questions to the apparently ignored "features request' section makes it impossible for me to do so.

Easy access from anywhere, any time

Revisado el 16/10/2020

MemberClicks Software - Best Decision We Could Have Made!

Revisado el 13/10/2020

One word describes our overall experience with MemberClicks, "OUTSTANDING!"

Works well for our association!

Revisado el 19/3/2014

We were researching solutions for overhauling our very outdated membership database, website, etc. when we came across MC among some other solutions. We did a sales tutorial, got a cost estimate and chose MC because it seemed like the best bang for our buck and it offered just enough hand-holding for us (another solution we looked into was double the price and the smaller one was 100% DIY). While we have had some hiccups along the way, overall we are so glad we chose MC, and our database, website and member relations are +150% improved. My coworker and I made the commitment to learn the product by taking the tutorials, one-on-one trainings, webinars, talking with Customer Service, etc. For about 3 months of implementation, we really only focused on learning/using MC. That has paid off. We use MC every day, and when we don't know how to do something, we can usually figure it out based on our level of training with the product. If we still need help, CS is good. In most cases, if we can't figure it out, it's because MC can't do what we are trying to do. That is probably the only frustrating thing - MC does have limitations. It seems like they try to listen to the client pool and make changes based on our recommendations; however, these updates can take a long time, and our suggestions aren't always included in the list of implemented ideas. Pros: tiered subscriptions, good customer service, fully implemented database that can be incorporated into website, email messages, forms, etc., highly searchable database (can create lots of different saved searches based on very specific search criteria), user-friendly layout of the web portal, many tasks follow the same basic steps (i.e. creating a web page, creating a menu, laying out an email); transaction fees are capped as a way to control costs. Cons: there is a learning curve to the software, rates have gone up, some tasks are clunky/take several steps to accomplish, some of the organization doesn't allow for customization (i.e. the message report center doesn't allow for deletions or customized filing, which results in MANY pages of reports to sort through), sometimes the system feels slow. Like I said, we are happy with MemberClicks, and even though we get frustrated sometimes, we would choose them again.

Gives almost total control to a staff without IT support

Revisado el 19/3/2015

MemberClicks has given our organization a highly functional website and member database that are fully manageable by volunteers with limited technical expertise. If you can learn the quirks of Word to format documents or Excel to create simple spreadsheets, you will be able to use MemberClicks.

MemberClicks provides wizards, copy buttons, and shortcuts that minimize the work required. Most of the 'next steps' are clear and don't require you to have a manual nearby.

Yes, you need to learn how to use MemberClicks, but the learning is mostly tied to the details of each step. The system has so much flexibility built in that you have to make numerous decisions along the way. For example, for a new web page, you need to create the web link and the webpage, then decide who has access and when that webpage should be visible (start and stop dates). It's very easy to add fields to the database but you need to decide who can see it and who can change it - sometimes only admin can change; sometimes only members can see, sometimes only the member can see. The downside of technology is that you need to have rules and define them in the system; the exceptions cause the problems and deciding how to manage exceptions can be difficult.

MemberClicks also provides a merchant account (optional) and support team for credit card processing - all we had to do was submit the paperwork. The 'connection' to MemberClicks was handled without our involvement.

The one area that I would improve is the implementation start-up. We started with training classes (database) but I think some general reading material or slideshow that would have introduced MemberClicks terminology and the overall organization of training would have helped. For those who have never been involved in system implementation, the concepts of defining database groups, attributes and granting permissions are huge to grasp in a 30 minutes webinar. Many people need to see the picture of a jigsaw puzzle before diving in even though assembling the puzzle with no picture is possible. Someone on the project team should have system implementation experience - that know-how of what to expect and where the problems lie.