Vivantio

4,3 (178)
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Software de centro de atención flexible, de confianza y fiable

Calificación general

4,3 /5
(178)
Relación calidad-precio
4,3/5
Funciones
4,2/5
Facilidad de uso
4,2/5
Asistencia al cliente
4,4/5

85%
Un ha recomendado esta aplicación
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Opiniones de 178

Sean
Calificación general
  • Sector: Servicios financieros
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

We love how Vivantio has dramatically streamlined the IT processes

Revisado el 10/9/2023

Centralised and streamlined our ticket solution away from emails, teams and walk-up. Removed...

Centralised and streamlined our ticket solution away from emails, teams and walk-up. Removed duplication of effort, combined with very simple ITAM and IT CRM. We have identified non-IT process which are "ticket-like" and built those in, too.

Puntos a favor

We love the very simple and effective design for tickets (from both user/engineer aspect) and that this i provides us an all-in-one solution.

Puntos en contra

The out of the box reports aren't quite as 'snappy' as we would like, but we have in-house report designers who have built reports to suit business needs.

Jamie
Calificación general
  • Sector: Comercio minorista
  • Tamaño de la empresa: 1.001-5.000 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 7.0 /10

Good features, but Interface could be improved

Revisado el 1/2/2017

There are some good improvements over the old Vivantio platform. However, the lack of a good...

There are some good improvements over the old Vivantio platform. However, the lack of a good mobile experience holds the product back, it is simply unusable on a mobile phone, and I do not know of an app at this point

Also, it would be better if each user had a dashboard as standard that would list all items assigned to the user, (incidents, calls, tasks )

Also, if we could simply refresh a section of the screen, eg the list of incidents, that would be useful, instead of refreshing the whole page

If the site could remember the section are user is on, so when they return to site they go straight to the same section. many users will only be interested in open incidents that are assigned to their team

Finally the search could be improved. If you search for an incident by keyword, often, no results are found, even when that keyword exists in an incident. We raised this as a support call, and the response was that we should filter by dates in order to narrow the search. This would be fine if the system displayed a message to use dates to narrow the search, but the system simply says "No items to display", which is inadequate from a user experience point of view, and simply wrong from a logic point of view

Puntos a favor

features

Puntos en contra

UI

Samantha
Calificación general
  • Sector: Propiedad inmobiliaria
  • Tamaño de la empresa: 1.001-5.000 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 5.0 /10

Initial thoughts

Revisado el 2/2/2017

I have not used customer support and do not know whether this is value for money as I am not...

I have not used customer support and do not know whether this is value for money as I am not involved in procurement. I am an analyst and our team use it to manage our workload. I have to say I don't find it very easy to use when I have to add a customer's service request retrospectively (ie. they have not requested reports via Viva desk but by email for example). Then finding the service request afterwards can be tricky once added. If you save without populating all the fields, just the 'red' compulsory ones, then the case does not save but simply disappears but it doesn't prompt you to fill anything else.

Puntos a favor

If customer's use it its a good way of tracking service requests

Puntos en contra

see previous comments, regarding adding retrospective requests. Also you do not have an Industry for Housing or Property Development on your list. I have previously worked in investment banking and also venture banking but now work for a charitable housing association (wanted to be part of a business with social objectives). Have therefore had to select 'real estate' as this is the nearest but as one of southern England's largest housing associations, we provide homes for more than 67,000 people.

Steven
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 501-1.000 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 7.0 /10

4/5 - Pretty good product.

Revisado el 3/2/2017

Lacking some features - Would be nice to copy over Dashboard configuration over from one system...

Lacking some features - Would be nice to copy over Dashboard configuration over from one system area to another (Dashboards set up to show call closures in one system area (IT team) has to be set up a fresh when setting up new system areas (L&D team). Would be nice for these to be able to be copied over.

Search feature is very temperamental, when searching free text in subject line / content / title it does pick up some calls even if you copy and paste the title. As a workaround its easier to so a search in the deleted item folder in outlook where email to ticket has been set up from.

Other than that the product is easy to use and generally good quality apart from performance issues here and there. These are generally picked up with the Vivantio helpdesk who are normally very prompt in providing status updates.

Regards
Steven

Puntos a favor

Support / Ease of use

Puntos en contra

Search feature doesn't work well / Site should be updated with more useful guides

David
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Excellent Product

Revisado el 31/1/2017

Having worked in IT support for a number of years across different industry sectors, I have used a...

Having worked in IT support for a number of years across different industry sectors, I have used a number of different Helpdesk ticketing/service management products. Vivantio is easy to modify which makes it easy to give a better quality environment and ensure good adoption rates from your users. The customer portal we set up has been very well received. It's quick, responsive and overall the best product I've used! Highly recommended!

Puntos a favor

Easy and quick to modify and use. Ability to monitor a raft of IT Services such as change management, service desk tickets, problem management. Aligns to ITIL best practices.

Puntos en contra

Web views can sometimes be slow to update and cannot switch easily between windows if you need to go back and check something.

Luisito
Calificación general
  • Sector: Externalización/deslocalización
  • Tamaño de la empresa: 1.001-5.000 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 8.0 /10

Vivantio review

Revisado el 8/9/2023

Vivantio is generally well-regarded as a comprehensive service management platform that offers a...

Vivantio is generally well-regarded as a comprehensive service management platform that offers a range of features and capabilities

Puntos a favor

The level of support contributes to a positive user experience and helps users maximize the value they get from Vivantio.

Puntos en contra

Particularly when dealing with large amounts of data or during peak usage times.

Jason
Calificación general
  • Sector: Logística y cadena de suministro
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

ITSM Platform

Revisado el 19/9/2023

With Vivantio we are solving all matter of issues be it from missing mouse and keyboards at work...

With Vivantio we are solving all matter of issues be it from missing mouse and keyboards at work stations. All the way up to full blown server or networking issues.

Puntos a favor

Clean, Crisp interface allowing for easy tracking and the ability to customise the interface to the business needs.

Puntos en contra

Missing a full dedicated Remote Support Tool

Lee
Calificación general
  • Sector: Diseño
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Viviantio makes Service Easy(ier)!

Revisado el 13/9/2023

Excellent tool for keeping all communication with the client and technician in the ticket in case...

Excellent tool for keeping all communication with the client and technician in the ticket in case we need to go back and look at responses or timelines.

Puntos a favor

Ease to create a ticket or respond to a clients service request.

Puntos en contra

There are still some features we are working with Viviantio on to see if they can help solve tracking issues for service contracts. Also trying to see if we can get necessary reports from the platform.

Reggie
Calificación general
  • Sector: Automoción
  • Tamaño de la empresa: 501-1.000 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Excellent Software for Global IT use

Revisado el 3/2/2017

Our company has been using Vivantio for over 10 years and have found it to be a very powerful tool...

Our company has been using Vivantio for over 10 years and have found it to be a very powerful tool for our global IT departments. All of our sites are able to coordinate helpdesk tasks, workflow tasks and infrastructure deployments in a very organized fashion. It allows us to communicate with one another and stay on top of frequent IT problems and issues. We have the ability to collaborate on issues and work on solutions together. The tools are very powerful and helpful in our day to day use. The software has many features that we haven't started using yet, but I'm sure we'll get around to them eventually.

Puntos a favor

Easy to use and lots of features

Puntos en contra

n/a

Ben
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Vivantio Review

Revisado el 22/9/2023

Puntos a favor

The ability to run monitor and manage tickets via incident reporting. Alerts and management tools are very useful and it is great and customisable for out needs.

Puntos en contra

The mobile version isn't the easiest to use at the moment.

Mayank
Calificación general
  • Sector: Software informático
  • Tamaño de la empresa: 10.000+ empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

User friendly

Revisado el 31/1/2017

This is very user friendly software and can be used without much of training. The only add on I can...

This is very user friendly software and can be used without much of training. The only add on I can recommend is that there should be some help videos for anyone new and/or FAQs which should help most of basic and general queries resolved so that unnecessary feedback is not provided.

Puntos a favor

Ease of use. This software does not need much of training and is very user friendly as far as my experience is concerned.

Puntos en contra

There should be some FAQs which should be good library for users in doubt, so that most of things do not need to be sent via feedback.

Naechane
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Proactive Service

Revisado el 31/1/2017

I use Vivantio on a daily basis as part of my IT support role. The upgrade that was done in 2014...

I use Vivantio on a daily basis as part of my IT support role. The upgrade that was done in 2014 has been fantastic. On occasions there may be so slow processing but the customer service department are always proactive in informing us of any technical issues they are experiencing with the service that affects us as the customer.

Puntos a favor

Easy to use
Quick and responsive
expansive and through

Puntos en contra

search criteria can be sometime confusing when trying to search for calls users or assets without the IN number

Matt
Calificación general
  • Sector: Servicios de información
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Great value for money

Revisado el 31/1/2017

We are an IBM business that used an ageing system for both our customers and internally. ofter...

We are an IBM business that used an ageing system for both our customers and internally. ofter seveal other products being tested prior to Vivantio. After testing the product first hand and now implementing it accross our organisation I can firmly say that we made the right decision choosing Vivantio.
the product itself is easy to use for my employees and customers alike. Its also great value for moey which is generally quite hard to find now a days.

Puntos a favor

Useability

Puntos en contra

Down time

spandana
Calificación general
  • Sector: Seguridad informática y de redes
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Its the best tool which I have worked for evver

Revisado el 11/1/2018

ticket system used to provide our time log on the work which we done

ticket system used to provide our time log on the work which we done

Puntos a favor

Very very user friendly.
every category is provided very clearly and easy to handle by every one.
No need of technical knowlege

Puntos en contra

Description area to be Increased. And not to edit the comment once done.
If that has been modified it will be the best tool ever In the market.

Sneha
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Excellent Tool and Excellent Customer service

Revisado el 27/2/2017

Previuosly we used Maximo as our ticketing tool, When compared to the Maximo the VIvantio is...

Previuosly we used Maximo as our ticketing tool, When compared to the Maximo the VIvantio is excellent and the cusotmer service is also very satisfactory.The ease of using the tool os very easy

Puntos a favor

I like the fast logging of the tcikets with out failing our SLA

Puntos en contra

I can say some times while loggig the problem tickets it leads confusion

Marlon
Calificación general
  • Sector: Telecomunicaciones
  • Tamaño de la empresa: 5.001-10.000 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Level 3 Support

Revisado el 3/2/2017

Working with other service/ticket queues I have found that Vivantio is easy to use. I would like to...

Working with other service/ticket queues I have found that Vivantio is easy to use. I would like to see a couple features added as well like to see a fix on the graphs. I have been keeping track of my tickets completed to put against graphs and as well per person. I am finding that they don't match what I have completed and sometimes off by 20 tickets or more.

Puntos a favor

Ease of use, Very easy to add and work tickets when needed. This cuts down the delay you would have with bulkier ticket systems. Saving Time and money making service turn around quicker.

Puntos en contra

Need better tracking of tickets completed/closed per department, person. Graphs are now good at ticket counts.

Annie
Calificación general
  • Sector: Servicios para instalaciones
  • Tamaño de la empresa: 1.001-5.000 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

A First Class Service

Revisado el 31/1/2017

New post - receptionist - great for keeping people in the loop, everyone has access. User friendly...

New post - receptionist - great for keeping people in the loop, everyone has access. User friendly programme can't wait to have a go at "Reports"

Puntos a favor

Everyone has access and can be kept up-to-date
User Friendly
Good tool when not on same working sites

Puntos en contra

Nothing at the moment (new user)

Nelson
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 10.000+ empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 6.0 /10

Great potential, needs more reliability

Revisado el 6/2/2017

"Performance..." and "Active Incidents" tab do not work over %50 of the time.
Incidents that are...

"Performance..." and "Active Incidents" tab do not work over %50 of the time.
Incidents that are merged can not be unmerged.
Great tracking of old incidents

Puntos a favor

Very productive database management when it works

Puntos en contra

features stop working. Freezes often. Direct contact

Jonel
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 5.001-10.000 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

I'm here for the 20$

Revisado el 31/1/2017

So far so good. Been using your ticket system for 3 years now. We sometimes experience slowness...

So far so good. Been using your ticket system for 3 years now. We sometimes experience slowness issue but its usually resolve after a few sec/min or once we reported it. Customer service is fast and reliable.

Puntos a favor

Easy to use and navigate.

Puntos en contra

The need to log everyday.

Maurice
Calificación general
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 3.0 /10

Basic service desk product

Revisado el 3/2/2017

We use Vivantio for some years now, it does the job, so no issue there. But, it's not mobile device...

We use Vivantio for some years now, it does the job, so no issue there. But, it's not mobile device friendly, so if you would like to use it on a tablet or a phone, reconsider.

Puntos a favor

it works

Puntos en contra

it doesn't look 2017, it doesn't work on the mobile devices

Eugene
Calificación general
  • Sector: Aviación y aeroespacial
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Vivantio Review

Revisado el 15/4/2021

Puntos a favor

Cloud based application and ability to access everywhere

Puntos en contra

No major COns which is why this application was chosen

Vasu
Calificación general
  • Sector: Software informático
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Over all Vivantio is an awesome tool.

Revisado el 4/2/2017

We use Vivantio as our ticketing tool. I have hands on experience with this tool, we do keep our...

We use Vivantio as our ticketing tool. I have hands on experience with this tool, we do keep our data in the form of tickets in vivantio. Usually I update close and moving to different states of tickets which are assigned on my name. Its very easy to use and quick in response.

Puntos a favor

Its interface is very user friendly.

Puntos en contra

No Comments, in fact I love this tool

Bill
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 5.001-10.000 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Works as intended.

Revisado el 3/2/2017

Has always been easy to use and the support we received has been almost perfect.
Only some minor...

Has always been easy to use and the support we received has been almost perfect.
Only some minor issues in updating and customizing the customer facing self-service portal which doesn't include all the options we need.
Other than that, more than happy to use Vivantio in future.

Puntos a favor

Customisability

Puntos en contra

Speed of use could do with a little improvement

Daniel
Calificación general
  • Sector: Externalización/deslocalización
  • Tamaño de la empresa: 10.000+ empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 6.0 /10

Vivantio review

Revisado el 31/1/2017

Its hard to tell who is in what groups from an end user perspective. Grouping seems wrong but you...

Its hard to tell who is in what groups from an end user perspective. Grouping seems wrong but you have no idea who is supposed to be in a group. Alerts are misdirected. Should have API hooks to automate solutions.

Puntos a favor

Ease of use

Puntos en contra

lack of transparency. cannot easily track a items history.

Robb
Calificación general
  • Sector: Banca
  • Tamaño de la empresa: 501-1.000 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 5.0 /10

IT Infrastructure

Revisado el 31/1/2017

Overall it's not a bad product but I would prefer a separate pop up window to print off a request....

Overall it's not a bad product but I would prefer a separate pop up window to print off a request. Their are some functional changes too but nothing too big.

Puntos a favor

The customizing

Puntos en contra

No separate pop up window to print requests