Opiniones de DaySmart Appointments

Customer support has been really responsive. [SENSITIVE CONTENT HIDDEN] helped us quite a bit in figuring out optimal setups specific to our needs. When we ran into issues, they were able to help dive into details with us in order to help find the root cause and escalate issues when necessary. If there was something they couldn’t fix immediately, they explained what was needed in order to fix the issue and kept us up to date on what they could tell us from the development team. [SENSITIVE CONTENT HIDDEN], who started helping us out later, provides a sociable experience and helps make tech calls feel much more casual.

It took a lot of trial and error to figure out which settings to turn off/on to optimize for our center and we ran into many issues while creating/modifying hundreds of weekly recurring appointments. The recent updates to recurring appointments, however, have made the task easier, but still takes much time and effort to navigate through while avoiding issues.

I liked everything they told me the software would do, the customization, the sync with outlook. the email notifications

during the sales call it appeared they would provide much of the functionality we needed for scheduled our internal appointments. However, piece by piece they started to chip away at the functionality that the software could provide. Outlook integrations didn't work, Customization was limited due to how the account was setup just to name a few. They apologized...
Fine, we found a work around of all those misses.
Now we find that often they are outages, software problems & they customer service is less than helpful. 99% of the time, they advise they need to submit a ticket. Only one rep has every attempted any trouble shooting when i have called. Many of my ticket go unanswered for day or weeks.
I have an open ticket with them for over 6 weeks now. I have 11 locations & 2 of my locations cannot have appointments scheduled.
I've called serval time & just get the run around for 6 weeks... Today i called because the tool is malfunctioning again. and without doing any research i get an almost immediate, "oh, this is a known issue..." ok when will it be fixed I ask. "we do not know, we're working on it."

I have submitted 18 trouble tickets in 6 months. 3 a month. More than half of those tickets I was told these are issues that maybe fixed with future updates.

I like the layout and different options. The color coding is nice.

Just need to make it to where we can move whole days from one assessor to the next and dates from one date to the next instead of having to go into each one and wait for it to save. Also would be nice to see past, current and next month's calendars on the left instead of just the current, so we don't have to click between months before we can select a day.

The override feature was very useful for being able to set a front-facing max, but gave the back-end users the option to schedule additional persons when necessary.

Takes a long time to sync with google calendar if you are creating recurring sessions for several months. Does not sync with google calendar if you are creating a past event.

We are a telecommunication company that offers Virtual Receptionist services to many clients and several different industry platforms.

Appointment Plus allows us to provide customized software for any clients we may be working with. Whether we are working with a Massage Therapist, Attorney, or Pet Groomer, the software can be customized to fit our client's needs.

Relay Methods: it would be ideal if there was an option for texting. As of now, the only real options are by email or phones. With how communication styles have changed over the years, most clients prefer for us to send a text message instead of placing a phone call or sending an email.

Client View: the client view seems a little outdated and a lot of clients prefer the look of their website instead. Either update the client view or allow the client view to be fully integrated within their website.

Reports
Ease of scheduling

I would like to see the whole days worth of appointments and staff on one screen without scrolling right.
I would like to be able to lock the predetermined times given to appointments.

While the obvious scheduling features are essential, the thing I liked best was the record keeping. I am easily able to look back and see the appointment history of each individual client. All kept, missed and cancelled appointments are captured. Since I had a support staff who collaborated with me in scheduling and rescheduling, the notes that can be attached to each entry allow for clear understanding of where I stand with each client.

The mobile app was my least favorite feature. In fairness, it has been many months since I have last looked at it and newer updates might have made it more desirable. My feeling was that, even on my phone, I was better off accessing AppointmentPlus via a web browser.

This is a great software for spa's to work with because of its extra features and functionality. I liked the space it gives to add as many employees as needed and the way it was set up. I love the colors you can add to any service, and to the no-shows, or check-ins etc. You can choose any color you want, and they have an abundance of colors to choose from. I know that sounds crazy but trust me, that is a seriously awesome feature to have.

Honestly I did not like how basic it looked and I did not like how difficult it was to run. It was very overwhelming even during the demo. I am a colorful person, but in saying that, I do not want a rainbow software. I just like something other that white and unfortunately that is what this software is, just plain white with colors for the appointment services and color codes or services. I did not like that you could not see notes on the front of the appointment. That's not helpful for a quick view for the Aesthetician or for the FNP/Doctor. It is very busy around here so its typically a quick glance, see the note if there is one, see the patient, grab the chart, move on. This is not my favorite software. In one word, boring software. If you like boring, its for you. I am not a boring person, this is not for me.

It is easily customizable so we can give an appointment page the look of the company who's employees will be scheduling their time slots.

There are a lot of places to hide a command in their settings menu. It can take a little effort to change details to match your needs, but when I can't find the specific combination, their customer service is excellent and very responsive.

Ease of use for our customers when scheduling or changing appointments.

Specifically, in reference to "Headquarters Values". Once we set up an account under headquarters values, we often have to engage customer support to make the necessary adjustments to the client settings. If it's a fix that requires immediate implementation, we may be waiting longer than we or our clients need the adjustment to take effect.

Ease of use. Value for the cost. Good support

Inability to accept customer payments on Administration side. This is something that may be added in the future