Opiniones de Verizon Connect

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Opiniones de 918
- Sector: Salud, bienestar y deporte
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 1.0 /10
Pesima atención al cliente
Revisado el 12/4/2024
Tengo contrato el servicio desde hace cuatro años y en una camioneta no funciono el localizador y...
Tengo contrato el servicio desde hace cuatro años y en una camioneta no funciono el localizador y se sigue pagando en la factura que llega mensual, se solicito la cancelación de otros localizadores y se han tardado en dar respuesta y hacer devolucón de lo que se ha pagado
Puntos a favor
Que puedo ver donde estan mis vechiculos
Puntos en contra
No dan respuesta rapida en lo que se solicita
- Sector: Servicios para el consumidor
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 6-12 meses
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Celular
Revisado el 8/11/2023
Es facil de trabajar tus datos estan siempre protegidos
Es facil de trabajar tus datos estan siempre protegidos
Puntos a favor
Su versatilidad su desempeño y su capacidad de que esten bien tus datos protegidos
Puntos en contra
Sus planes son caros le falta expandirse mas no esta tan difundido como otros operadores como claro o movistar
- Sector: Educación superior
- Tamaño de la empresa: Trabajador autónomo
- Software usado A diario durante Más de dos años
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Es una app genial. Diseñada para ofrecerte un control y una visibilidad total de tus operacione...
Revisado el 26/7/2023
Verizon Connect es nuestra escogida en muchos ámbitos tanto profesional como personal. La recomiendo...
Verizon Connect es nuestra escogida en muchos ámbitos tanto profesional como personal. La recomiendo ampliamente!
Puntos a favor
Me encanta porque es fácil de utilizar, es moderno, en comparación al precio de otra app es muy accesible
Puntos en contra
Que a veces necesito opciones más avanzadas
- Sector: Seguridad e investigaciones
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Calidad del software
Revisado el 3/5/2023
Muy encantada con todos los servicios y productos que ofrece
Muy encantada con todos los servicios y productos que ofrece
Puntos a favor
La velocidad en la tecnología con los gps es lo que más me ha impresionado
Puntos en contra
Los precios pueden salirse del presupuesto

- Sector: Comercio minorista
- Tamaño de la empresa: Trabajador autónomo
- Software usado Mensualmente durante Más de un año
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 10.0 /10
Verizon is my horizon!
Revisado el 15/2/2023
Puntos a favor
Offers quality service to its customers while maintaining a good attitude.
Puntos en contra
Everything was fine to me, I haven't noticed anything negative about it yet.
- Sector: Servicios para instalaciones
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Verizon Connect works for us.
Revisado el 23/9/2024
Overall we have been happy with the product. We would recommend it.
Overall we have been happy with the product. We would recommend it.
Puntos a favor
Easy to set up and easy to use. Also simple to teach new team members the ins and outs of the product.
Puntos en contra
Would have liked an easier solution to installing the transponder in the vehicle
- Sector: Servicios para instalaciones
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
Decent Product - TERRIBLE CUSTOMER SERVICE
Revisado el 21/2/2024
The website interface is good, but the sales and customer service is so terrible we couldn't even...
The website interface is good, but the sales and customer service is so terrible we couldn't even BUY new devices when we added new trucks. I literally had to cancel our service because we couldn't even spend more money with them,
Puntos a favor
The app and website is user friendly. Initially when we signed on with them it was owned by Fleetmatics USA. That team was great. Verizon bought it and destroyed it.
Puntos en contra
Customer service made it virtually IMPOSSIBLE to buy new devices, and continue using the product. 100% of customer service is outsourced, WHICH IS FINE IF THEY DID THEIR JOB.
Verizon connect failed to honor the terms of the contract and forced us to pay an early termination fee even though the defaulted on their contract.
DO NOT SIGN WITH VERIZON CONNECT!!!!!! FIND SOMEONE ELSE!
- Sector: Cuidado de la salud mental
- Tamaño de la empresa: 51-200 empleados
- Software usado Mensualmente durante 6-12 meses
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Fuente de la reseña
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 7.0 /10
TeamVerizon
Revisado el 29/10/2024
I enjoyed using this when it was needed.
I enjoyed using this when it was needed.
Puntos a favor
It is very convenient and easy to use for me
Puntos en contra
There was nothing I did not like about it
- Sector: Automoción
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Verizon Connect is excellent
Revisado el 27/9/2024
excellent tracking tool for mobile workforce and equipment
excellent tracking tool for mobile workforce and equipment
Puntos a favor
helps reduce costs, increase productivity, keep up on vehicle maintenance
Puntos en contra
no signal areas can cause dispatcher confusion
- Sector: Automoción
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Navigation efficiency
Revisado el 9/5/2024
Improvement in communication on and off the road. Making my drivers a lot more efficient
Improvement in communication on and off the road. Making my drivers a lot more efficient
Puntos a favor
Is pinpoint and in real time knowing exactly where we are and how we can connect at any given moment is what I like the most about Verizon connects
Puntos en contra
There's nothing I like least I could go on about the most
- Sector: Construcción
- Tamaño de la empresa: 51-200 empleados
- Software usado Mensualmente durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Verizon Connect
Revisado el 3/8/2024
Overall, the Verizon Connect is a great tracking systems for tracking the locations of different...
Overall, the Verizon Connect is a great tracking systems for tracking the locations of different vehicles and their locations.
Puntos a favor
Verizon Connect Make tracking vehicles easy and keeping up with data about vehicles easy to complete reports.
Puntos en contra
Sometimes, the tracking devices are not update correctly and customer service is needed to help assists with this issue.
- Sector: Hospital y atención sanitaria
- Tamaño de la empresa: 201-500 empleados
- Software usado A diario durante Prueba gratis
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Lifepoint Health
Revisado el 19/9/2024
Overall experience was good, it was a trial to see if we liked it and if it would be useful to us...
Overall experience was good, it was a trial to see if we liked it and if it would be useful to us and we would like to implement it into our ambulances.
Puntos a favor
Verizon connect was very reliable and I did not notice any dead zones are areas where it would not update or I could not follow the GPS.
Puntos en contra
While there were no dead zones that I noticed there were some places that it seemed to lag and did not update at the 30 second rate that it did most of the time.
- Sector: Transporte/transporte en camión/ferrocarril
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 9.0 /10
Can't go a day without Verizon Connect
Revisado el 13/4/2024
I absolutely love Verizon Connect. It is very sophisticated and every fleet department should have...
I absolutely love Verizon Connect. It is very sophisticated and every fleet department should have it.
Puntos a favor
I love the security of knowing where my drivers are, how long they've been driving, and knowing that our vehicles are secure as well.
Puntos en contra
Nothing. I couldn't imagine managing my fleet without it.

- Sector: Propiedad inmobiliaria comercial
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
Beyond Disappointed
Revisado el 1/2/2024
Beyond disappointed. Want to be released from contract.
Beyond disappointed. Want to be released from contract.
Puntos a favor
This software looks good. I thought that I would be dealing with a legit company since they are associated with Verizon and that not the case.
Puntos en contra
The product was sold to us as easy self-installation. Plug and play kind of system. The equipment arrived unorganized and poorly labeled. It is not able to be plugged into our dump truck without having the entire dash taken apart. There is no customer service. It is outsourced and they read from a screen. They will not answer my questions about who the local technicians are. They will only schedule an appointment and charge us for it - which was never mentioned during the sales process. We haven't even been able to use the product yet bc of the poor installation instructions which then forces you into having to pay for tech appts. It's bait and switch. Fraud. I am sure they won't let me out of my contract and send this junk equipment back. Do not use Verizon Connect. Verizon should disassociate themselves with such a fraudulent company.
- Sector: Transporte/transporte en camión/ferrocarril
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
Save your money!
Revisado el 6/7/2023
Horrible, absolutely horrible!!!
Horrible, absolutely horrible!!!
Puntos a favor
I would have liked the free month, if they would have sent us the correct equipment, but it took nearly the whole month for them the figure out that they had sent us the wrong boxes.
Puntos en contra
The Customer Support is a joke. Out of the 100s of phone calls that my brother & myself made to them, I found 1 that actually took the time to look over the account & he was the one that figured out that we were sent the wrong equipment. Then once we got the right stuff installed, they worked for about a week & then started dropping the signals & not keeping track of out trucks. When we called to complain about it, we were told that they just wanted to fix 1 piece at a time, instead of fixing all 4 boxes that were having issues.
Razones para cambiar a Verizon Connect
At the time we were able to track our oldest truck(1988 Pete), it was cheaper, & they were offering a "free month."- Sector: Bellas artes
- Tamaño de la empresa: 11-50 empleados
- Software usado Semanalmente durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 5.0 /10
Losing all faith with Verizon
Revisado el 30/1/2024
Ok to setup and mostly works once complete, but support and making changes or alterations after the...
Ok to setup and mostly works once complete, but support and making changes or alterations after the fact are not pleasant experiences.
Puntos a favor
It was fairly easy to use and get things set up.
Puntos en contra
Dealing with their support in chat and phone format is very unpleasant. Reaching the right and knowledgable people is either difficult, or a gamble.
Alternativas consideradas
ClearPathGPSRazones para cambiar a Verizon Connect
I decided to go with a more recognizable name and one with more reviews.- Sector: Salud, bienestar y deporte
- Tamaño de la empresa: 10.000+ empleados
- Software usado Semanalmente durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
Verizon has a better app than most
Revisado el 1/10/2024
Pretty good! As far as other carriers systems, this one is easy, modern and nice.
Pretty good! As far as other carriers systems, this one is easy, modern and nice.
Puntos a favor
The ease of use and the ability to administer my personal cell used for business as well, for on call weekends.
Puntos en contra
The limits on dates for payments and the speed that payments get taken when I set them up, like let the check hit first, jeeze.
- Sector: Administración educativa
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
quick and reliable
Revisado el 10/10/2024
overall my experience with Verizon Connect has been great!
overall my experience with Verizon Connect has been great!
Puntos a favor
verizon connect is quick and reliable whenever we need to communicate as a team in our company.
Puntos en contra
there is not many things I do not like about verizon connect. Its great
- Sector: Transporte/transporte en camión/ferrocarril
- Tamaño de la empresa: Trabajador autónomo
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
Worst Service I Have Ever Had/Used in My 58 Years on This Planet
Revisado el 7/8/2023
I think I covered that.
I think I covered that.
Puntos a favor
Not using their service any longer.
Puntos en contra
The service they offered but could never get to work properly and their non-existent customer care.DO YOURSELF A FAVOR AND REVIEW THE BBB COMPLAINTS AGAINST VERIZON CONNECT BEFORE YOU CONSIDER USING THEIR SERVICE. WORST SERVICE I HAVE EVER EXPERIENCED FOR ANYTHING IN MY 58 YEARS ON THIS PLANET... SERIOUSLY.
- Sector: Transporte/transporte en camión/ferrocarril
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
Avoid this company.
Revisado el 3/7/2024
Extremely poor. Communication is lacking and no one knows what is actually happening.
Extremely poor. Communication is lacking and no one knows what is actually happening.
Puntos a favor
Initially had great service until an account was signed up.
Puntos en contra
Customer service is appalling. Devices don’t work, I’ve been waiting for a month to have support and nothing. They also break privacy by continuing to issue invoices and emails to an incorrect email address after repeated advice to update.
- Sector: Petróleo y energía
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 6.0 /10
Trucking Necessity
Revisado el 18/10/2023
Puntos a favor
Tracking vehicles is easy. Can see where, when and how fast they are going
Puntos en contra
Equipment disconnects from the tablets too often leading to having to replace equipment. Customer service is something to be desired....departments do not communicate well with one another and it takes forever for someone to call you back.
- Sector: Construcción
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
Customer Abuse - Unethical and illegal business practices
Revisado el 9/6/2023
[sensitive content hidden] were going to contact me. I have never heard back from them. They do not...
[sensitive content hidden] were going to contact me. I have never heard back from them. They do not respond to emails; you cannot get them on the phone. I have been given case numbers, I have escalated cases, I have been in tears talking with these people. I am told there is nothing that they can do but escalate my case and the only thing I can do is wait for a call back that never comes. I have told them that I am in fear that my service will be shut off due to non-payment because I refuse to pay for Dispatch. I was told, “then pay for it.” I have been told that I have reached the highest point of contact in management. I have been trying for six months to rectify this situation to no end. I was told that the reason that I did not get a call back was that I had to escalate the escalation. I was told that there is nothing that Verizon can do to help me. I was told that they do not see the problem with them charging me for both Work and Dispatch simultaneously (it’s the same service- one is just newer than the other)I have email correspondence to back up all of the claims I have made. I have gone through EVERY SINGLE channel possible to resolve this issue. I have paid Verizon for the services I have used. Their employees have bullied, extorted, lied, and wasted my company’s time and money. I feel powerless. I have no recourse and Verizon knows this. Verizon knows that we need this software in order to run our company. In my opinion, Verizon Connect Reveal is nothing
Puntos a favor
In December 2022, I received a phone call from a Verizon Connect Reveal Employee named [sensitive content hidden] pretty much bullied me into agreeing to another platform with Verizon. Furthermore, he lied about the product. [sensitive content hidden] informed me that the Verizon Work platform was scheduled to become obsolete in December 2023. [sensitive content hidden]also informed me that we were not paying for the “Reveal” platform although we were receiving service for it; this was due to an internal glitch in their system. As per [sensitive content hidden], the solution for Hallam was to move from “Work” to “Field Service Dispatch.” Moving to the “Dispatch” platform would provide us with both the services that “Work” and “Reveal” provide all in one program, and it would be cheaper than paying for both Reveal and Work. [sensitive content hidden] went on to tell me that if I did not move over to the “Dispatch” platform, Verizon would be forced to back-bill us for all of the months that they had not charged us for Reveal. At this point, I panicked. Our bread and butter is our work order system and if we were to lose this system, we would ultimately go out of business. We did not have the time or resources at that time to find a new platform, get trained on it, and roll it out. Therefore, I agreed to buy the “Dispatch” program. I signed a DocuSign and I never heard from [sensitive content hidden] again.I NEVER RECEIVED THE PRODUCT. To this date, I still have not received access to Field Service Dispatch nor have I been issued a use
Puntos en contra
I still have not received access to Field Service Dispatch nor have I been issued a username. No one from their “onboarding team” has contacted me. I called and emailed and literally begged them to send me what I purchased. I actually used the words “I am begging you”. To this day, no one has provided me with this service. However, I am being billed $225 a month for this service. I have remained current on my bills with Work and Reveal because they are services that we use, however, I refuse to pay for Dispatch.I have spent HOURS on the phone with Verizon Connect Reveal trying to rectify this terrible situation. All I wanted was for Verizon to take the Field Service Dispatch off my bill and remove any of the charges that Hallam incurred due to this debacle. I would have continued using Reveal and work and paying for both, and we would all be happy.I was in contact with a man named [sensitive content hidden] for a while and he seemed like he was going to help me. He made the situation worse. He told me that he was going to get the Field Service Dispatch removed from my bill and fix our statement, but in the meantime, my contract was up with Work and Reveal, so he said I had to sign a new contract. Like an idiot, I trusted this man. I signed a contract, and I never heard from [sensitive content hidden] again. Just like what happened with [sensitive content hidden].I have spent hours on the phone with Verizon “Customer Support” I have been told that managers by the names of [sensitive content hidden]
- Sector: Servicios financieros
- Tamaño de la empresa: 201-500 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Great Asset Tracking Tool
Revisado el 14/10/2024
Puntos a favor
Great asset tracking score for fleets of vehicles.
Puntos en contra
There were some connectivity issues but that was probably more on the location of the asset.
- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
VERYY DISSAPOINTED IN SALES
Revisado el 3/11/2023
Very shocked by the neglective behaviour of sales peolpe and customer service when you ask for...
Very shocked by the neglective behaviour of sales peolpe and customer service when you ask for contracts and when you want to cancel.
Puntos a favor
The product overal is good. The product usability is ok
Puntos en contra
The product overal is good. But the sales department is very tricky. A renewal for a 12 month subscription is done by a 38 month renewal!
Canceling renewals is almost impossible. The customer service and finance department say it will all be handled. But then the invoices keep coming in and even 1 year contracts are automatically renewed for years leaving you with 20K extra costs!!!
- Sector: Servicios
- Tamaño de la empresa: 51-200 empleados
- Software usado Mensualmente durante Más de dos años
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 9.0 /10
Safety first
Revisado el 21/12/2023
Puntos a favor
We like Verizon Connect because it allows us to easily track/manage our vehicles and our crews. If we cannot get in contact with a crew, we know exactly where to find them which is super important when you are working with such dangerous materials every day. If there happens to be an accident, we can easily locate the crew.
Puntos en contra
This isn't really a big "negative" but it did take some time to get used to the application. For some it was hard to navigate.