
RazorSync
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Opiniones de 495
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
RazorSync is a life saver!
Revisado el 10/6/2016
RazorSync is a very cohesive product that helps me coordinate my plumbers on all their work orders,...
RazorSync is a very cohesive product that helps me coordinate my plumbers on all their work orders, tasks, my customer database, allows files & pictures to be attached to specific jobs or the customer.
Puntos a favor
The map page allows me to coordinate the incoming jobs according to location and also to track my plumbers off their smart phone GPS so I can estimate ETAs for the customers. The Reports tab is also very versatile and I am able to obtain the necessary data I need with just a few clicks!
The Support Staff are all professional and knowledgeable. I usually get answers to questions right away or in a reasonable timeframe.
I love that if RazorSync is down, I still have access to the appointments via our gmail account!
Puntos en contra
Support hours are too short - It would be great if they were available so business in all the time zones had access during typical business hours (M-F, 8-5) or longer.
- Sector: Construcción
- Tamaño de la empresa: 11-50 empleados
- Software usado Semanalmente durante Más de un año
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
Overall Good Product, Some things lacking
Revisado el 1/11/2019
We tried to switch to another software for the option mentioned above. But ended up coming back to...
We tried to switch to another software for the option mentioned above. But ended up coming back to Razor because everything else worked so horribly, but Razor worked really well in a lot of small areas.
Puntos a favor
We've tried a few different ones and for the price, we haven't found any better than RazorSync. The usability from different devices and flow of information seems to function very well.
Puntos en contra
The one thing we wish we had is the combination of this dispatch software with GPS tracking. We get a little bit of it in the technicians tab dropping cookies, but if I could dispatch in Razor, and then go to the GPS and have all the funcionality built there it would be powerful. Would really love to automate time sheets by setting up a geo fence. I can dispatch a job, see the vehicle leave, then once the vehicles leaves the geofence his time sheet starts, one back in the geo fence his time sheet stops.
Alternativas consideradas
Verizon ConnectRazones para cambiar a RazorSync
Price for Service Titan, and usability for Reveal. It's a horrible product and so much doesn't work.Respuesta de RazorSync
Thank you Brett for the review and the feedback. Please let us know if you have any questions or need anything!
- Sector: Servicios para instalaciones
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de un año
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 5.0 /10
Lots of potential, but not quite there
Revisado el 2/11/2019
Nice to be able to see (for the most part) where employees are and dispatching works very well. RS...
Nice to be able to see (for the most part) where employees are and dispatching works very well. RS would be a better fit for a company that could use it as designed. Unfortunately, in order to get RS to operate as we need it to to, we have had to make up many complicated and time consuming procedures that offset much of the time savings afforded to those whose business models are more compatible w/ RS's design. The ability to make customizations could potentially solve this issue.
Customer service leaves something to be desired.
Puntos a favor
Relatively easy to use.
Inventory management w/ price tiers is useful, but we havent actually used that feature yet.
Puntos en contra
Lacks intermediate levels between admin and user. It would be nice if you could supervisors the ability to make WOs w/o giving them access to other sensitive information.
Lacks fields that are visible to management, but not employees (for instance a place to put billing information for jobs that are based on a bid price rather than an hourly labor rate)
Service items are not time stamped which makes them unhelpful for many types of reports.
Not bilingual.
Frequent technical issues including issues w/ GPS.
Breadcrumbs are hard to interpret because you can zoom in enough. Makes it impossible to tell when an employee started and stopped at a given location.
It would be nice to be able to close out multiple WOs that are part of the same service request at the same time/ if it was more friendly for those situations that might only have one line of billing despite multiple people or days of work being required.
Makes you change password too frequently.
Respuesta de RazorSync
Thank you Natalie for your review and feedback, we appreciate it. Please let us know if we can help you with anything.
- Sector: Construcción
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de un año
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Easy way to organize some chaos
Revisado el 1/11/2019
Overall, our experience has been quite good.
Overall, our experience has been quite good.
Puntos a favor
RS offers a solution that follows each of our projects from start to finish - no need to jump around to a multitude of platforms.
Puntos en contra
The product is feature-rich and that sort of gets in the way of a smooth-running platform if you’re looking for on-the-go ease.
Respuesta de RazorSync
Thank you Mat for this review! I'm so glad we've been able to assist!! Please reach out if you have any questions, our team is always happy to help!!!
- Sector: Servicios para el consumidor
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 1-5 meses
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
RazorSync is great for home service industries
Revisado el 1/11/2019
We have better communication from our on-site technicians to our office personnel. We are able to...
We have better communication from our on-site technicians to our office personnel. We are able to keep better track of jobs, reducing the amount of work orders that are lost as well as increasing customer satisfaction.
Puntos a favor
It is easy to use, training took just a few days. The route optimization greatly improves efficiency. Working as a database; it works great to maintain customer information and work orders.
Puntos en contra
It would be helpful if the technicians could upload PDF attachments to the mobile app. Would also like to be able to include PDF attachments to invoices.
Respuesta de RazorSync
Thank you Erica! I'm so glad we've been able to assist!! Please reach out if you have any questions, our team is always happy to help!!
- Sector: Productos químicos
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
going downhill
Revisado el 8/11/2019
It's been really good, but I want some new upgrades like I mentioned above
It's been really good, but I want some new upgrades like I mentioned above
Puntos a favor
Easy to use, pretty straight forward. Cost is cheaper than most. Can use on your cell phone. Keeps track of things great
Puntos en contra
Your last update totally sucked, you can't just type in a customers name and their info pops up anymore, you need to GO ONLINE. Makes it difficult to check invoice history with people on the phone. Your system is good overall, but used to be better. The map used to be much easier to use and view. I want you to add to your system a reminder text message to my clients cell phone numbers without me having to know their particular cell phone carrier (people change those all the time) right now I pay protexting $100 a month for this I wish you had it all in 1. Also people don't want to have a full login to pay their bill. Right now I have a paypal button to handle my customers paying online. BUGTHUGLV.COM is my website check it out. People don't want another username and password to remember to pay a little $45 pest control bill. You should change it so people can just type in an address and pay, nobody is going to pay for an invoice that isn't their house so why all the security and confusion. Alright, I love you guys, but you could do some changes
Respuesta de RazorSync
Thank you for your review Steven and we appreciate your feedback! I will be sure to pass the information on to the team. In the meantime please reach out to us if we can help you with anything!
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
Simplified Service App
Revisado el 10/6/2016
We are an Electrical contractor and have been in business over 38 years, mainly new construction. A...
We are an Electrical contractor and have been in business over 38 years, mainly new construction. A few years ago we decided to push forward and open a new residential service department. We began to research scheduling programs with the ability to invoice and keep all information stored in one place. After researching many many applications the frustration began! We couldn't find anything simple enough and within budget to meet our needs. Not giving up on our goals yet, I finally came across Razor which was relatively new at that point.
The Razorsync website was very informative but I was skeptical so I called. I'm so glad I did because they were able to answer all my questions and explained very thoroughly how Razorsync worked. I decided to take the free month trial and once I downloaded it I knew at that we had found our scheduling app that does it all!!!
Puntos a favor
Excellent Technical Support
Instant scheduling and dispatch
Easy estimating and invoicing both in office and service field
You can access the schedule from anywhere!
Endless reports
You can attach documents to work orders, contract, photos, forms, pics etc
Accepts credit card payments
Service techs can create their own work orders when emergency calls come in after hours
Constant updates to customers, example -en route, onsite, job complete Customers just LOVE this!!
GPS tracking on service trucks
Customer Portal allowing customers to access their accounts
You can make suggestions how to better the app for your use, Razor listens and productively works as a team
There is so much more don't I don't use and I cant comment on because we already had resources in place - for example
Payroll - we do in house
QuickBooks - We use other accounting package
Puntos en contra
Updates to the App can be a pain at times, but probably more so for me because the guys in the field call me for their technical support, usually they cant remember the login and panic . So truly not really a con for Razorsync!
Guess I cant find a true con, great job Razorsync!!
- Sector: Ingeniería civil
- Tamaño de la empresa: 11-50 empleados
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
Got us out of the paper age - worked as intended
Revisado el 11/6/2016
Razorsync took us from paper based scheduling to electronic scheduling.
We are a engineering...
Razorsync took us from paper based scheduling to electronic scheduling.
We are a engineering consulting company that dispatches techs to jobs throughout the day.
Had served well to reduce dispatcher workload, reduce unneeded phone calls between employees, and serve as a searchable record of jobs performed.
We are transitioning in the next few months to a custom built industry specific (and much more expensive) solution which will cover a more broad range of what we do besides just scheduling/dispatching, but razorsync has done very well over the past ~2 years to raise the productivity/quality from an unreliable process to a more streamlined one.
Puntos a favor
AWESOME dispatching screen, can drag and drop and easily modify jobs
Serves as a mini CRM between clients input
Customer service has always been extremely responsive when we've encountered issues
Puntos en contra
As with any program designed for a wide range of industries, it's going to have things which don't match completely to how you do certain things.
Mobile app can be confusing in changing job statuses and between work orders and jobs.
Originally we were told the iPhone 4 phones we used for everyone would be razorsync supported for a long period of time, but when razorsync dropped support when iOS didn't allow the new upgrade, forcing us to buy everyone new iPhone 5 models.
- Sector: Seguridad e investigaciones
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
RazorSync Great Software
Revisado el 18/8/2022
I work with RazorSync Daily, we can see schedule, it is a great tool for time management in our...
I work with RazorSync Daily, we can see schedule, it is a great tool for time management in our industry.
Puntos a favor
I love that we can add new clients, and add multiples address, phone numbers, job title. We can see the daily schedule, run report, track services that we provide and need to be provide in the near future.
Puntos en contra
When you have a name connected to an invoice, can't be removed from the software so we have to delete all the invoices attached to that name or service address.
Respuesta de RazorSync
Thank you for the great review! Remember to reach out if you ever need anything!
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
The only thing better would be a custom product.
Revisado el 10/6/2016
A custom product was going to cost us well over $20k and was not the option we were ready to take. ...
A custom product was going to cost us well over $20k and was not the option we were ready to take. We tried numerous other "box" products but when we found RazorSync we stopped looking. For the first conversation we were hooked. The customer Service people are just amazing to work with. Even if you don't have the answer you would like to hear they make you feel good about it.
Though the product has some work arounds for our industry we have been able to handle a 300% growth month over month by having this system in place. WE COULD NEVER HAVE DONE THAT ON PAPER.
I appreciate the right cost product doing way more than the other options we tried. I love the product, our techs love the product, and most of all our customers love the product that allows them to know where we are and when we will be there by just logging in to their portal. I am looking forward to the next phases of the product and hope we can keep growing with them.
Excellent Job RazorSync people!
Puntos a favor
Excellent layout and workflow
Great service response to questions
More BANG for your buck than any other product I have ever seen
Puntos en contra
It is NOT custom so there are some changes or adjustments that have to be made to workflow for it to work well.
- Sector: Construcción
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
RAZORSYNC REVIEW
Revisado el 22/3/2021
As a service only business (previous company), and being the sole employee, it was excellent. We...
As a service only business (previous company), and being the sole employee, it was excellent. We still use it for service and repair scheduling, as well as scheduling our construction/installation work. I 'generally' would heavily endorse your product.
Puntos a favor
The scheduling for service work is excellent. Monitoring where our employees are at any given time is of extreme value. The customer notifications has been highly praised by our clients, and is helpful in determining how productive our teams are, in performing specific service and repair requirements.
Puntos en contra
The estimating portion of the program needs some work. It does not feel 'user friendly', and is difficult to update or change information. The presentation format appears a bit unprofessional in my opinion. We have used it for some estimating, then re-type the information into another system for managing payments and job status. We are now using QuickBooks Desktop. Not sure how that interface would work. We previously used QuickBooks Online..... I would not recommend using that, as the people in that organization appear to have little knowledge on how to manage the data, causing numerous errors, and some customer negative comments.
Respuesta de RazorSync
Thank you Larry for the review! Please don't hesitate to reach out if you need anything.
- Sector: Servicios
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
Great dispatching tool!
Revisado el 1/11/2019
Overall I have been extremely impressed with RazorSync's customer service. Being able to chat with...
Overall I have been extremely impressed with RazorSync's customer service. Being able to chat with them online is super helpful when we have a quick question that we need an answer to right away.
Puntos a favor
I like the ability to track our technicians using the GPS software, as well as the visual appeal of the dispatch board. I like that the technicians are able to set up their own work orders on the road by using the app on their phone.
Puntos en contra
I do not like that we cannot have a "bill to" account set up separately. Instead, all sub-accounts must be created under the same account. This can become frustrating when we set up a customer and realize down the road that it must be billed to someone else. Instead of having a bill to option, we must then create this address, work order, and copy all relevant information over to that bill-to account before we can invoice the correct person.
Respuesta de RazorSync
Thank you for the review Chelsea! We work hard to deliver world class support to our customers! We are grateful to be able to help your business. If you ever need anything, please feel free to reach out to us.
- Sector: Construcción
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Scheduling sofeware
Revisado el 16/3/2021
Been a good experience so far. going on 4 years now. We own another service company as well and...
Been a good experience so far. going on 4 years now. We own another service company as well and have changed that over to RazorSync this year. I'm anticipating an easy transition.
Puntos a favor
We have tried several of the Scheduling software that is out there. Some were less money but didn't have the same features and others were too expensive and had too much for our needs. For the price and our needs this is a good product. Has a lot to offer and features we don't currently use but its been reliable and the guys in the field like it.
Puntos en contra
We use it with Quickbooks and wish it would communicate both ways. meaning when you make a change on RazorSync example customer phone or email. you have to make the same change in Quickbooks. i understand that is more on the Quickbooks end.
Respuesta de RazorSync
Thank you for the great review Jim! We are grateful to be able to help your business. If you ever need anything, please feel free to reach out to us.
- Sector: Servicios para instalaciones
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de un año
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Makes daily dispatching easy breezy
Revisado el 1/11/2019
Out of all of the software solutions we investigated while shopping, this one checked the most...
Out of all of the software solutions we investigated while shopping, this one checked the most boxes. There are things it is missing, but overall it works for what we need it to.
Puntos a favor
Creating new work orders and dispatching technicians is extremely easy
Puntos en contra
There are a lot of features that the software is missing, little ease of use functions like filtering and sorting lists, that make it unnecessarily difficult on the back office side to use. If you revisit the same locations for different requests it can be easy to lose things that need to be invoiced if you're not careful, but if you never revisit the same customer it is excellent. Many of the reports we need as a business have to be created by hand outside the software by combining multiple reports, basic things like WIP are very difficult to identify & require 3 different reports put together in excel to get a full picture.
Alternativas consideradas
JobberRespuesta de RazorSync
Thank you for the review Jennifer and we appreciate your feedback! We are grateful to be able to help your business. If you ever need anything, please feel free to reach out to us.
- Sector: Servicios
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 6-12 meses
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Razorsync is for the most part user is very friendly and easy to dispatch the information
Revisado el 27/6/2017
I really like how the dispatching is done and received by the technicians and that all the pictures...
I really like how the dispatching is done and received by the technicians and that all the pictures are retrievable. Just like I suggested, I just wish there was an easier way to import the pictures from RazorSync because we have some very large accounts where we have to upload everything on a vendor portal. Sometimes I have to take the technicians phones and take the pics straight off their phones so I can complete what I need to do. I do like the way on the invoicing and quoting is completed because they come out in a PDF that looks very professional to our vendors and customers. The importing of information from Razorsync into QuickBooks is very easy to do and convenient so that I don't always have to do double the entry.
Puntos a favor
I like how the invoices come out and look and once everything is entered in, it can be easily imported into QuickBooks.
Puntos en contra
I would like to see an easier way to import the pictures after our technicians upload them because most of the vendors we work with have their own portals where we need to upload the pictures individually. I would also like to see an easier way to delete information that is not needed or is a mistake because if something is invoiced or quoted incorrectly you have to go in a round-a-bout to delete it. I would also like to be able to easily delete or edit a service item even if it is attached to another invoice or quote. On the dashboard, I would like to see more reporting with the invoicing, received payments and how much was invoiced out per day/month (even though I can see it in QuickBooks) it would be easier to have a quicker reference
- Sector: Suministros y equipo para empresas
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 6-12 meses
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
RazorSync Review
Revisado el 1/11/2019
It is a great tool for Service industry invoicing and billing.
It is a great tool for Service industry invoicing and billing.
Puntos a favor
The ability to work offline. Good customer support.
Puntos en contra
Not customizable. Sometimes our requests for improvement are delayed.
Alternativas consideradas
FieldEdgeRazones para elegir RazorSync
Better overall product and customer service.Software anterior
ProntoFormsRazones para cambiar a RazorSync
Best overall product.Respuesta de RazorSync
Thank you Noelle for your review!! We work very hard to deliver a powerful solution and one that is backstopped by world-class support. Please reach out if you have any questions, our team is always happy to help!!!
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Great product for cost
Revisado el 27/6/2017
Ability to use IPADs in the field and customer profiles. We really like the ability to keep all...
Ability to use IPADs in the field and customer profiles. We really like the ability to keep all the customers info in one database but still can have the ability to export everything to quickbooks. Customizable forms are a great benefit as well. It has helped us streamline the paperwork side of our company and everyone can see the information when when needed.
Puntos a favor
Ability to create own form and customize in many ways. Customer service is great as well. Also the integration with quickbooks is a huge plus as well. We lite that we can customize almost any form. We are easily able to communicate with techs in the field. The customer reports are a great feature to send to customers to show them what we have done when additional details are needed. Overall we are happy with the product.
Puntos en contra
Reporting could be improved and navigation throughly the system could be a little more user friendly. Would like to see more Key Performance Indicators for tech and ability to integrate with marketing. I think it is probably a stepping stone platform but great for a smaller company.
- Sector: Construcción
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 4.0 /10
Was good. Glitchy now
Revisado el 30/3/2021
It was good. Really good but lately it has been extremely glitchy. Especially the mobile app side...
It was good. Really good but lately it has been extremely glitchy. Especially the mobile app side of it. It won’t sync users will have something assigned to them then it will disappear off their timeline.
Puntos a favor
Quickbooks sync, and ease of use. Trying to streamline business for ease of invoicing and collecting etc.
Puntos en contra
Service item search takes a while. Lately the app and desktop version has been very glitchy.
Alternativas consideradas
ServiceTitanRazones para cambiar a RazorSync
PriceRespuesta de RazorSync
HI Ryan, thank you for your feedback. Please reach out to support so we can document the issue and work to get it resolved for you.
- Sector: Construcción
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Razorsync Pros & Cons
Revisado el 4/11/2019
Puntos a favor
Razorsync allows you to store your Customer's info and add multiple addresses and phone numbers so your employees know exactly which location to go to and the office staff know where to bill the job to. It is also great to be able to look back and see who has been completed and invoiced and jobs that are still incomplete or waiting for parts. We now use it for inventory management which works great as long as your employees enter the parts correctly.
Puntos en contra
The one thing we did not like about this program is that it would email a customer their work order which was sometimes not complete, even though that feature was turned off in Razor and no one asked it to email it out. So, due to that, we cannot put the customer's email address in the system in case it sends out stuff we don't want them to see.
Respuesta de RazorSync
Thank you for your review and feedback Christina! We truly appreciate the opportunity to serve you. If you ever need anything, please feel free to reach out to us.
- Sector: Propiedad inmobiliaria
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Awesome Product....best accounting function of similiar products
Revisado el 2/11/2019
Razorsync has been an exceptional tool to add to our business. Easy to use and our techs love the...
Razorsync has been an exceptional tool to add to our business. Easy to use and our techs love the map function. Having mobile capability is mostly used for our business and has been a God send for the field.
Puntos a favor
I really love the accounting function and how invoices can sync to Quickbooks.
Puntos en contra
Would be great if the system would send email/text reminders of appointments to customers the day of the appointment. This would definitely lower call volume. Also, do not like that I have to create a customer then a service request/work order item to see where a customer can be scheduled for routing. Wish that there was a function where I can put in an address and the system could tell me what day where I would be within 1-5 miles of the address for routing purposes.
Respuesta de RazorSync
I am glad to hear you think RazorSync is awesome! Thank you Amber for the great review! If you ever need anything don't hesitate to reach out to us.
- Sector: Servicios para instalaciones
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 5.0 /10
Support and Ease of Use
Revisado el 16/3/2021
Still deciding, have not reached a year yet and still have several problems a month that getting...
Still deciding, have not reached a year yet and still have several problems a month that getting help with can be difficult. We are a summer business so if problems have not subsided may look for other option in the fall.
Puntos a favor
Price and ability to work with Quick Books.
Puntos en contra
No inventory tracking, no training videos, training received was inadequate, salesman knew more than the guy that trained me. Customer support is hit and miss, if you get one of the good techs it is golden but if you don't it can take days/weeks to get answers OR you receive answers that have nothing to do with your questions OR are told what you sent them isn't a problem when it is when you are getting error messages. Not able to get a tech on the phone very easily to work through a problem. Every time I have reached out for help with support I am receiving the person that I am having issues with is the person that contacts me, THAT IS NOW HOW TO SUPPORT YOUR CUSTOMERS.
Respuesta de RazorSync
Good Morning Susan, I'm so sorry for this frustration, but I really appreciate you bringing these issues to our attention. I am going to connect with our Operations Manager to address these issues! If you have some more details, please email me directly! [email protected]
- Sector: Servicios para instalaciones
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 6.0 /10
Great Starter Software
Revisado el 6/11/2019
Puntos a favor
RazorSync is a great 'first-time' software to use for a company that has a smaller capacity of work orders. We've had a good overall experience thus far, the reports look great when printed out or sent to customers via email, the tiers are useful in the Service Items section as we have customers who are eligible for discounts. The onboarding rep did amazing and answered all of our questions as well!
Puntos en contra
Upon the growth of our company, we've noticed that there needs to be more integrations for maintenance customers - autoscheduling, auto-invoicing (recurring), and tracking in general. We were able to label them under the tiers and tie them to a discount though, which made things easier.
Respuesta de RazorSync
Thank you for your feedback Amanda. We are grateful to be able to help your business. We love hearing your company is growing! !! Please reach out if you have any questions, our team is always happy to help!!!
- Sector: Construcción
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
easy to use
Revisado el 1/11/2019
It is a good app, easy to navigate overall.
It is a good app, easy to navigate overall.
Puntos a favor
Our plumbing company uses Razorsync daily and it is very easy for our techs to navigate through. Our office staff would like to see more features to track budgets, sales, and year to date. Our office staff feels that there should be an easier way to achieve searching for customers that have had a particular service done, so we can check back on them. Over all the app is a success with our company, there are just a few little things we would like to utilize from the app. Charts and pie graphs would be an awesome addition to our daily office use.
Puntos en contra
It is really difficult to track residential and commercial hours per user. We would like to see more specific reports, other than the few we have to choose from.
Respuesta de RazorSync
Thank you Mary for your review and the feedback regarding tracking hours. I am glad to hear you are finding RazorSync easy to navigate. Please reach out if you have any questions, our team is always happy to help!
- Sector: Servicios
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
Good Product
Revisado el 7/11/2019
Great love the customers service help when needed and love the easiness of getting my workers to...
Great love the customers service help when needed and love the easiness of getting my workers to there jobs and them getting the jobs done and billed in a timely manner and love the price.
Puntos a favor
I like that I can track employees and schedule and that they can all see there jobs without even coming into office and I can add and subtract jobs without them coming in. I like that I can work from anywhere.
Puntos en contra
I don't like that its complicated for my guys to look at original work orders and pictures that are attached and that I cant send a copy of the original work orders with a receipt for some companies they require that now I have to download receipts then send the original signed and added to work order via email and not send through razorsync. it would be nice to be able to attach my work orders that I edit and change along with my bills through razorsync.
Respuesta de RazorSync
Thank you for your feedback Marisa. Give us a call at 877-65-4395 and then option 2 for support when you have a moment. Our team would be happy to help you with the issues you are having with the app. We look forward to hearing from you!
- Sector: Servicios para instalaciones
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Solid product, good value, sometimes quirky
Revisado el 1/11/2019
Fewer errors when invoicing.
Get paid faster.
Less hectic at end of the month making sure all...
Fewer errors when invoicing.
Get paid faster.
Less hectic at end of the month making sure all our customers have been invoiced.
Customer's like rec'g professional invoice as opposed to hand-written.
Puntos a favor
Works offline;
Has built in back office abilities if you aren't on Quickbooks;
Lots of features, but sometimes requires you find hidden menu's to adjust or turn-on;
Works on any electronic device that has internet connection... Phone, tablet, desktop;
Highly recommend Android tablet vs. I-pad;
We can make adds/changes to service ticket real-time so less return trips with corrected invoice because scope of work changed after we hand-wrote an invoice;
Puntos en contra
Some of functions are not as intuitive as they should be.
Some steps/processes are significantly different on tablets vs. desktop and Ipad vs. Android;
Repetitive key strokes to do common sense functions that have been in place since Windows 3.1.
Respuesta de RazorSync
Thank you for the great review Robert! We are grateful to be able to help your business. If you ever need anything, please feel free to reach out to us.