Opiniones de LiveAgent

Una de mis funciones favoritas es el informe de ubicación (que muestra en qué parte del mundo se encuentra el usuario), así como la capacidad de enviar una invitación de chat al usuario mientras navega por su sitio web

Creo que el único inconveniente que he encontrado es el requisito de iniciar sesión en su cuenta con frecuencia para mantener la cuenta activa. No me gusta tener que configurar un recordatorio para iniciar sesión por temor a que mi cuenta se desactive.

Es una herramienta que me a facilitado en la empresa para la calidad para mis clientes

Falta un poco más de herramientas, pero es muy buena el software me ayudado mucho es indispensable en mi trabajo

La función de poder grabar y almacenar las llamadas recibidas de los clientes es la mas importante, me ha permitido dar una mejor asistencia a la resolución de las incidencias.

Es un software muy completo hasta el momento se adapta bien a a las necesidades.

Tiene muchos puntos favoritos lo genial es el soporte de 24, tiene muchas herramientas que hace facilitarte el trabajo y mejora la calidad de la empresas, el historial , los chat en vivo, el monitorio de las llamadas, es efectivo y tiene una interfaz agradable.

No tiene muchos contras, solo que un poco de capacitación para realizar el software, apesar de que se utilizo gratis, hay ciertas herramientas que son pagada, pero como todo si quiere mejor calidad , hay que pagar.

Es acceso fácil y rápido entendimiento solución a lo que se necesita

Todo bien, al principio sí algo difícil para entender pero ya después todo fácil

Una funcionalidad sencilla practica divertida de hablar via chats con clientes t contactos

Cuando se cae la conexión y el.proceso de implementacion para negocio

Me ha gustado mucho ya que tiene un sistema de atención al cliente las 24 horas y eso me ayuda a mantenerme como activa en mi negocio y no perder llamadas aun cuando quizá no puedo responder la herramienta en automático funciona y da calidad a las llamadas. Recomiendo ampliamente LiveAgent.

Se me dificulta un poco la función de crear tickets.

Es excelente para resolver cualquier inquietud

Por el momento ha cumplido con mis requerimientos

Es un software muy intuitivo y fácil de usar

Nada todo es muy sencillo y rápido apostaría por seguir usandolo

Lo que mas ne ha gustado es que ellos me ayudan a recuperar mi clave

Hay publicidad deberia haber menos publicidad

LiveAgent es una herramienta de atención al cliente excepcional que ofrece una amplia gama de funciones para ayudar a las empresas a mejorar su servicio al cliente.

En ocasiones deja que desear algunas funcionalidades

What I like most about LiveAgent is that we didn't lose the personalization that our business requires, on the contrary, we managed to improve it by being more agile with response times by removing the dependence on responses and email forwarding with many people in CC to handle a single sale.

All the actors in the sales process can participate simultaneously if necessary, centralizing and keeping the information available to everyone.

The tagging system of the tickets is very useful when prioritizing, the departments and the assignment allow to order and define who is responsible at each stage.

We can set up our own ticket and contact fields, so we can manage the software as we need to.

Finally, the biggest beneficiary is our client, who receives a better service.

I would like to be able to mention an agent who receives a notification about any comment on the ticket. Anyway, the system has a chat or an internal call that can be made about the tickets and they help a lot when it comes to teamwork.

Just do it! Superb assistance, interesting and expertly presented content, and a thoroughly professional demeanor throughout. Because of how user-friendly it is for salespeople and consumers alike, our business has no plans to switch providers. Many customers have been helped by a live person who answered their concerns or resolved their issues immediately, eliminating the need for them to wait on hold.

It's not like I love the pause button or anything. I'd rather have the option of setting an away status that sends a busy signal to the customer while I take a quick break for whatever reason (comfort, food, etc.). However, the IT assistance is excellent, and while I agree that some features, like scheduling store hours, are overly difficult, I appreciate the effort.

it's been a lifesaver for our customer service team. The shared inbox feature makes it so much easier to manage all of our communications in one place and the social media integration is a huge plus. The call recordings and unlimited ticket history also make it easy to keep track of customer interactions. Overall, it's a really user-friendly platform that's made our customer service operations so much more efficient.

One downside I've found is that the reporting feature could use some improvement. It's a bit difficult to get the data I need in the format I want, but it's not a deal breaker by any means.

It's a really useful omnichannel tool, which requires mid-size effort to configure and obtain an inmediate profit.

Development and support are on their own. They add/ change / delete functionalities without further notice. It's quite frustrating when a given morning your agents tell you that something you have been using for years is not working and when you reach support team responds saying that this feature never existed, as you are idiots.
This issue could be easily solved if product team would submit a regular/weekly email with the content of the product roadmap, so teams can addapt in advance their operation to deleted/changed/added functionalities.

LiveAgent provides a full set of features to facilitate live chat functions on your site. I really like that you can track a user's position and send them a chat invitation automatically while they're on your site.

The only real drawback I've found is that you have to log in somewhat often to keep your account from going dormant. Not having to worry about losing access to my account because I forgot to set a login reminder is a huge relief.

LiveAgent is a very intuitive,user-friendly and easy to understand and use Help Desk software.This tool ensures that we can seamlessly interact and engage with our customers in real-time and thanks goes to LiveAgent Live Chat feature.This tool also integrate better with other Third-party applications.LiveAgent automate customer support process making it fast for customers to receive fast replies to their queries.

I don't experience anything that challenges me while using this amazing Customer Service and Help Desk software because it meets and satisfies all our needs.

Firstly, it is so cheap to deploy and maintain. I have been able to keep track of the chat history of my clients. I like its simple user-friendly interface. I highly recommend this tool

Sometimes it lags, you can try work on that. Everything else works well with me. thank you so much

It is so simple to use and maintain. Also, it is cheap to deploy and maintain. Requires less training

Sometime the systems becomes too slow; maybe you can work on that

Most impacted us on telephony it is so easy in managing calls from any department.Holding live meetings on cloud which enhance flexibility.Helped in solving customer issues as a service desk.

The pop up updates are tiring since they appear while using the application and more so while on the customer Service desk part.

Live Agent is the Best available Software in the Market for all kind of Live Chat , ticketing features & Help Desk in your website for better user engagement & user experience. It has best features & modules for live chat & instant messaging.

The User interface of the software need to be improved

The positive points are many but the main ones are
- Excellent technical attention (they attend quickly to any consultation)
- Easy to manage
- Supports multiple languages
- Quite configurable
- Complete options for technical support
- We have managed to integrate some other services
- Everything is customizable: emails, answers, FAQs, etc
- The email response system is almost instantaneous and works perfectly

Some negative points or points that need improvement:
- Some customization options are missing
- The database of frequently asked questions needs to be improved
- We've never managed to use live chat
- When you answer a ticket or message, you are not allowed to record the screen to automatically attach a video or audio explanation (this would be a great feature). We have to record it with other software and attach it there
- The aesthetics of dashboarding are still a little old
- A web widget is missing (not wordpress)
- The configuration of the emails is not very intuitive

It was easy to get started and provides an all in one solution for helpdesk and support. The fact that it can connect to our website and provide chat as well as a knowledge base was great... but adding the capability of Phone Support through VOIP connections gives it an edge over almost everything out there.

It's very customizable and we haven't found any issues with making it do what we need it to do.

The support folk are good and answered all questions we had, but frankly we didn't really need them too much when we got started.

They have continued to fix bugs and add features, so it's an active and live product that keeps getting better.

The UI could be a lot better. It's not bad, but it's not super great either. It takes a while to learn how to use the interface as some aspects aren't obvious. Once you know them, it's not bad, but it should be more obvious how to use it.

I really love the quick, responsive and helpful customer service given by LiveAgent. They have always gone above and beyond in answering questions, without leaving you waiting hours or days trying to DIY it yourself.

The system itself is thorough and has everything most small businesses need to offer Help Desk Services for their clients.

I found the software is a bit dated, and required some round-about measures to do what I want, however it's very stable, and fulfills my needs.

I mostly use LiveAgent to keep email tickets for my support contracts. However I can see the huge potential it brings as a full-fledged, omni-channel helpdesk platform. LiveAgent will let you pick and choose which features you use. For example, you can use their live-chat widgets, or you can connect a voice ip line to take calls. It can even handle contact forms. In any case, client information will be readily available for a better support experience.

As functional as the web platform is, they are a bit stagnant on modern working life. For example, logging into two browsers will close the session on one side, and their mobile App on iOS doesn't send notifications if you are AFK on your computer. The app is not very friendly. Knowledge base pricing seems a bit high for what I believe is a very simple feature.