Opiniones de Act!
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Opiniones de 809
- Sector: Banca
- Tamaño de la empresa: 10.000+ empleados
- Software usado A diario durante Prueba gratis
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
Easy tool
Revisado el 16/11/2023
Only had the change to use free trial, integrated with Sage 360 as it is owned by Sage. Created a...
Only had the change to use free trial, integrated with Sage 360 as it is owned by Sage. Created a few marketing automation and went live as well, got great results, it had potential. Used its app also to track progress and results.
Puntos a favor
Mostly used Act's features of contact management and marketing automation in CRM, it has a feature that brings together all of the customer data into a centralized database. Using automation tool is so easy and helps you track every steps.
Puntos en contra
Not so many features but the essential features are enough to get what is really needed. The support for the product has ended.
Respuesta de Act!
Thank you, Bo for your review. We value your feedback! It sounds like you might be using an older version of Act! and hope you'll check out this webpage for information about our exciting new features and enhancements. https://www.act.com/upgrade-center/
- Sector: Productos químicos
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
All in One CRM for Sales & Marketing Teams
Revisado el 27/2/2024
Very good, ideal for storing contacts, opportunities and making use of grouping contacts for...
Very good, ideal for storing contacts, opportunities and making use of grouping contacts for marketing emails - a nice function.
Puntos a favor
Main features are easy to use such as adding companies and contacts. Lots of training videos available.
Puntos en contra
Some features feel a bit clunky but this could be a system issue rather than the software itself.
Razones para cambiar a Act!
Price - Most of the alternative products out there have multiple subscription fees for different teams, Act was a universal CRM and for a small business this is just what we need. Act was also a more cost effective product.Respuesta de Act!
Hi Matthew, It's great to hear that you're enjoying Act!'s combined CRM and marketing automation features and using it to manage your contacts and opportunities and easily segment them for email communications. We love hearing from our customers and greatly appreciate your feedback!
- Sector: Propiedad inmobiliaria
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 3.0 /10
Act! Review
Revisado el 14/6/2024
Hmm. I pay a lot for something that does not change.
Hmm. I pay a lot for something that does not change.
Puntos a favor
n/a.
Puntos en contra
the format design seems to have been taken away from a salesperson and given to a techie. The history now can be tricky to follow. It used to be very straight forward with corresponding dates/times per entry. No lomger the case you can have multiple entries per date so not accurate any more. also changing date for mat for future task was much easier, now you have to scroll through to get to a date. Painful, again a techie must have taken over design role, a sales guy would keep in nimple.
Respuesta de Act!
Bruce, we're sorry to hear that you're not having a great experience right now. We want to help as best we can. Please visit https://www.act.com/resources/contact/ or give us a call at 866-873-2006 to see how we can provide some assistance. We look forward to speaking with you.
- Sector: Minería y metalurgia
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Over two decades with Act!
Revisado el 31/10/2024
I've used this for over 20 years and it's helps me remember every contact that I've made. Now I...
I've used this for over 20 years and it's helps me remember every contact that I've made. Now I have email folders that I need to refer to since I don't always have the time to reiterate what is in the emails into the Act! file.
Puntos a favor
It organizes my contacts and the notes updates me quickly to what's happening with that account. Documents for each customer are also at my fingertips.
Puntos en contra
It takes too long to load. I have to open it first at the beginning of my day so nothing else interferes with the time to load. (I just updated it with your customer service and it still takes longer than I'd like, FYI).
Respuesta de Act!
Thank you for your review, Lynn! We love hearing from our longtime customers and hearing about that Act! is helping you organize your notes and contacts. And, we appreciate your feedback about the load speed. This has been forwarded to our dev team. Thank you again!
- Sector: Construcción
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Dependable and Easy
Revisado el 1/8/2024
I have use ACT! since 2001. It has made a lot of improvements over the years. I would highly...
I have use ACT! since 2001. It has made a lot of improvements over the years. I would highly recommend the product! It does everything we need and more!
Puntos a favor
I like the different sorting options. The mail merge is also a good tool for us.
Puntos en contra
The synchronization feature does not work after 2:30 pm for us.
Alternativas consideradas
Maximizer CRMRazones para cambiar a Act!
It came as a recommendation from an insurance agentRespuesta de Act!
It's great to hear, Nita, that Act! is helping you grow and manage your construction business. We love our long-term customers and really value your feedback!
- Sector: Software informático
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 5.0 /10
good CRM for the money
Revisado el 15/5/2024
using it since v2.0. using it since v2.0
using it since v2.0. using it since v2.0
Puntos a favor
the basic CRM function, the basic CRM function
Puntos en contra
priced a little high, some minor bugs still in the product, differences between Web and local PC app
Respuesta de Act!
Thanks for taking the time to share your review, Daniel. We really appreciate hearing from our long-term and loyal customers!
- Sector: Propiedad inmobiliaria
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
A reliable product
Revisado el 13/10/2024
Great product that is reliable, affordability and great customer support
Great product that is reliable, affordability and great customer support
Puntos a favor
the easy way to synchronize with outlook
Puntos en contra
Not able to create links between contact
Respuesta de Act!
Hi Peter! It means a lot to us that you'd take the time to leave this review, letting us know you appreciate the value Act! brings to your real estate business! We put our customers first and invest in our team to ensure they receive the support they need to be successful.
- Sector: Museos e instituciones
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Simple to Start Using!
Revisado el 16/9/2024
I have used ACT! in three different businesses. One of them eventually bought a much more complex...
I have used ACT! in three different businesses. One of them eventually bought a much more complex database and I was so pleased how well all my ACT! info was integrated into the new system. Another was a non-profit that didn't think they could EVER afford a sales database. They are now using ACT!
Puntos a favor
I love how simple it is to get started with this program. It is a great database for the business that has NEVER used one. It keeps all my information, notes, contact information and documents all in one place. I have used it in three business that previously had nothing but spreadsheets.
Puntos en contra
The program does so much, that someone is not technologically savvy has trouble using all the features. I think more people would be willing to "give it a "try" if tech support was free.
Respuesta de Act!
It means a lot to us, Debbie, that you took the time to let us know how Act! is helping you organize these businesses! We love hearing from our longtime customers!
- Sector: Aerolíneas/aviación
- Tamaño de la empresa: Trabajador autónomo
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
One Act user's experience.
Revisado el 14/10/2024
It's been a learning experience. There have been several occasions that required technical support....
It's been a learning experience. There have been several occasions that required technical support. Fortunately support has been good even though it requires awaiting an email response.
Puntos a favor
Very powerful app with lots of flexibility to meet a variety of needs.
Puntos en contra
I wish they would have created an email program to go with it.
Respuesta de Act!
Thank you, Gerry. It's great to hear that Act! is helping you manage your business in many ways. Regarding email, Act! is fully integrated with Outlook and GSuite and includes a full-featured email/marketing automation suite. We hope you'll give us a call at 866-873-2006 so we can get a few more details and provide some solutions to the email limitations you're experiencing.
- Sector: Artículos de lujo y joyería
- Tamaño de la empresa: Trabajador autónomo
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 5.0 /10
ACT is indespensible!
Revisado el 26/10/2024
I could not do my business without it! Syncing to my phone is so critical
I could not do my business without it! Syncing to my phone is so critical
Puntos a favor
I have been an ACT user for over 30 years. It has evovled with my business. I think I used to snyc it with my Palm Pilot! Today I continue to appreciate how it keeps the info on my precious clients. I am also very appreciative of the top-notch screen sharing technical support I get so quickly .
Puntos en contra
I wish I had the time to learn to use more features.
Respuesta de Act!
Thank you, Susan! We just love hearing from our customers and enjoy learning how Act! is helping their businesses around the world. And, we'd love to learn more about your business if you'd like to share your Act! Success Story. It's easy - just paste this link into your browser to get started. Thanks again for sharing and we wish continued success to you! https://www.act.com/success-stories/
- Sector: Formación profesional y coaching
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 5.0 /10
ACT! in action
Revisado el 13/7/2024
So far food customer service and technical support
So far food customer service and technical support
Puntos a favor
Contact management across numerous platforms.
Puntos en contra
Mobile app needs work. Too cumbersome to enter contact data and tracking.
Respuesta de Act!
Thank you for letting us know, Jerry, that you're using Act! to manage your contacts across multiple platforms. We see you have experienced some issues with Companion, our older mobile app, and we hope you'll try Act! Premium Cloud Mobile, our new mobile app for all our Act! Premium Cloud users. Built to the latest accessibility and useability standards, Act! Premium Cloud Mobile provides seamless contact management, activity & calendar coordination, and sales pipeline management, from your preferred mobile device. Learn more at https://www.act.com/products/act-mobile-apps/
- Sector: Propiedad inmobiliaria
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Act imports large data at once
Revisado el 24/7/2024
I have been using this for 25 years...since 1999. It's been a help to my business.
I have been using this for 25 years...since 1999. It's been a help to my business.
Puntos a favor
Act imports large data at once... without loss of any records. Stable, desktop version. Create shortcuts.
Puntos en contra
Everything is fine. It was hard to contact sales department due to high call volume but they did get back to me quickly.
Respuesta de Act!
Thank you, Martin! We love hearing from our customers and we're happy to hear Act! is helping you run your real estate business. We'd love to learn more about your business if you'd like to share your Act! Success Story. It's easy - just paste this link into your browser to get started. Thanks again for sharing and we wish continued success to you! https://www.act.com/success-stories/
- Sector: Servicios financieros
- Tamaño de la empresa: Trabajador autónomo
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Zero to Success in 1 year
Revisado el 18/4/2024
Could not of managed 100 prospective clients at a time without keeping track of all conversations,...
Could not of managed 100 prospective clients at a time without keeping track of all conversations, emails and sms.
Puntos a favor
keeps track of all communication, from emails to sms and phone calls
Puntos en contra
nothing, everything performs as expected.
Respuesta de Act!
Thank you, Brian! We love hearing from our customers and enjoy learning how Act! is helping their businesses around the world. And, we'd love to learn more about your business if you'd like to share your Act! Success Story. It's easy - just paste this link into your browser to get started. Thanks again for sharing and we wish continued success to you! https://www.act.com/success-stories/
- Sector: Seguros
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
One system
Revisado el 15/5/2024
I have enjoyed getting to learn about Act and all the different features, but see that all of the...
I have enjoyed getting to learn about Act and all the different features, but see that all of the new features cost more money. This is difficult for a small business with only a few users. I like that I can always get help with the added cost.
Puntos a favor
The act database is one area to keep all files and information. It is tied to Outlook and saves all emails under contact as well.
Puntos en contra
That you have to pay for each feature that you might want to use.
Respuesta de Act!
Hi Page, We are happy to hear that Act! is helping you manage your contact information. While Act! does offer optional add-ons, most of its features are included in the subscription price. Please check out this link to learn more. https://www.act.com/pricing/ Thank you for your review!
- Sector: Comercio mayorista
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Critical Act! program
Revisado el 4/4/2024
With the exception of updates or new versions, it is the best program on the market.
With the exception of updates or new versions, it is the best program on the market.
Puntos a favor
East of use. Have used it since it was just ACT and not a version. Kept all of my records for at least the last 25 years.
Puntos en contra
When an update or new version is implemented, it is rarely a smooth transition. Normally can take between a day or a month to get things straightened out correctly. Each time we need to have technical support help us out. If it is a good tech, the process is smooth. If not, normally we just need to call back. Forget chat, just wastes time.
Respuesta de Act!
We appreciate your feedback, Derek, and value our longtime customers. Thank you for being a customer for over 25 years and for taking the time to leave this review!
- Sector: Seguros
- Tamaño de la empresa: Trabajador autónomo
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Act is like a diesel engine, will never let you down.
Revisado el 4/11/2024
I did used it for years and plan to stick with it
I did used it for years and plan to stick with it
Puntos a favor
Very easy to customize, with lots of add-ons and a decent price.
Puntos en contra
they are not too quick to respond to the other companies developments
Respuesta de Act!
We love your metaphor, Gerry! Thanks for the compliment and for taking the time to leave this review! We strive to provide SMBs with affordable and feature rich CRM and email marketing solutions!
- Sector: Seguros
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
I live on ACT all day long
Revisado el 8/7/2024
I have been using ACT since it was a DOS program.
I have been using ACT since it was a DOS program.
Puntos a favor
Keeps everthing in one place for my business.
Puntos en contra
Can be a little slow and drags on my computers resources
Respuesta de Act!
We love our long-time customers, Harvey, and appreciate you taking the time to let us know that Act! is still helping you organize your business.
- Sector: Servicios financieros
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Great Program to manage your time
Revisado el 19/6/2024
As stated above the ease of use and we were very familiar with the functionality
since we used an...
As stated above the ease of use and we were very familiar with the functionality
since we used an old version since 2006
Puntos a favor
Ease of use and we have used it since 2006 when we had 38 employees
Puntos en contra
getting use to the cloud version since we were on the 2013 on our server
Respuesta de Act!
We're thrilled that Act! is helping you manage your financial services business, Dennis. Thank you for taking the time to let us know!
- Sector: Petróleo y energía
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
A user for 30 years!
Revisado el 14/5/2024
An essential tool in product marketing for over 39 years.
An essential tool in product marketing for over 39 years.
Puntos a favor
The ability to bespoke the database fields and desgn layout with its Marketing Autonation module.
Puntos en contra
Its use of SQL server software which can be very tempramental
Respuesta de Act!
It's great to hear that you're leveraging Act! Marketing Automation for your marketing campaigns and communications. We love our long-term customers and really appreciate you taking the time to tell how Act! is helping your business! Thankyou, Mike!
- Sector: Recursos Humanos
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
20 year user
Revisado el 22/2/2024
ACT has continually evolved and developed to help with contact management. I would not change for...
ACT has continually evolved and developed to help with contact management. I would not change for any other CRM
Puntos a favor
ACT has provided our small business with a way to track and manage our candidates efficiently. 20 years of using the database is priceless
Puntos en contra
Very little is a con, when you have an issue, you can suggest an idea or a 3rd party will pick it up
Respuesta de Act!
It's great to hear our long-term customers still love and leverage Act! to grow their businesses today. Thank you, David, for taking the time to share this review. We wish you all the best!
- Sector: Gestión de organizaciones sin ánimo de lucro
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 6.0 /10
UI Improvements
Revisado el 20/3/2024
Great. I've been working with [sensitive content hidden] for the past few weeks and he's been...
Great. I've been working with [sensitive content hidden] for the past few weeks and he's been extremely helpful. We are only a small organisation but he has taken care to guide me through the transition step by step. He couldn't have communicated
Puntos a favor
Online features make it easy to access data.
Puntos en contra
The UI could have some significant improvements. Immediate suggestions for the online version would be:
- Include keyboard shortcuts
- Ability to clear the search function with the click of a button
- Improve layout editing more user friendly
Respuesta de Act!
We appreciate your review, Kaleb, and your letting us know your feature suggestions. This has been shared with our product team, and if there are additional features you’d like to see in Act!, we invite you to please submit a feature request by visiting this URL. Thank you again for your feedback.
https://actlink.info/40XVmWQ
- Sector: Aerolíneas/aviación
- Tamaño de la empresa: 2-10 empleados
- Software usado Semanalmente durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
Cloud version a little clunky
Revisado el 11/9/2024
Whilst it does have CRM and email marketing capaibilities, it needs some work to make the UX more...
Whilst it does have CRM and email marketing capaibilities, it needs some work to make the UX more user friendly and easy to navigate
Puntos a favor
Has some good capabilities in CRM and email marketing
Puntos en contra
Its a little clunky the interface and could do with some redesign to make it more streamlined and user friendly
Respuesta de Act!
We appreciate your review, Justin, and would like to ensure you're running the latest version of Act! We hope you'll give us a call at 866-873-2006 reach out to https://www.act.com/resources/contact/ or call 866-873-2006 so we can get a few more details, and provide some possible solutions.
- Sector: Propiedad inmobiliaria
- Tamaño de la empresa: Trabajador autónomo
- Software usado Semanalmente durante Más de dos años
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
ACT Database Is #1
Revisado el 11/6/2024
Superb ... Excellent ... Outstanding ... The Very Best!
Superb ... Excellent ... Outstanding ... The Very Best!
Puntos a favor
Always adding information regarding individuals, couples, and families that I have helped, or will help to buy and/or sell a home.
Puntos en contra
All Good!
Respuesta de Act!
Thank you, Neil! We love hearing from our customers and enjoy learning how Act! is helping their businesses worldwide. And, we'd love to learn more about your business if you'd like to share your Act! Success Story. It's easy - just paste this link into your browser to get started. Thanks again for sharing and we wish continued success to you! https://www.act.com/success-stories/
- Sector: Ocio, viajes y turismo
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
A vital part of of our business
Revisado el 22/11/2023
Very confident - the support team make sure of that
Very confident - the support team make sure of that
Puntos a favor
It does everything I do - but better. Marketing automation and data capture has transformed how we work
Puntos en contra
There's nothing not to like about ACT! At all.
Respuesta de Act!
Thank you Melindi for taking the time to leave this review. We'd love to learn more about how you're using Act! Marketing Automation to transform your business. If you'd like to share your Act! Success Story, it's easy - just paste this link into your browser to get started. We hope to hear from you! Thanks again for sharing and we wish continued success to you! https://www.act.com/success-stories/
- Sector: Gestión de organizaciones sin ánimo de lucro
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Act!
Revisado el 1/10/2023
ACT! is a near perfect solution. It's a pleasure to use.
ACT! is a near perfect solution. It's a pleasure to use.
Puntos a favor
ACT! is the best CRM available and has stood the test of decades. No other CRM comes close. It's report structure is unmatched as is the customizable features. ALSO - exporting and backup are relatively easy to use. It has a very nice user-intuitive interface.
Puntos en contra
ACT! is no longer available as a purchasable software but only as a subscription. Also the syncing of clients from email would be nice as well as better syncing between email client and ACT!
Respuesta de Act!
Thank you, Karl, for taking the time to leave this review. We'd love to learn more about your business and highlight it on our Success Story webpage and social channels! If you'd like to share your Act! Success Story, it's easy - just paste this link into your browser to get started. We hope to hear from you! Thanks again for sharing and we wish continued success to you! https://www.act.com/success-stories/
