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Opiniones de 254
- Sector: Seguros
- Tamaño de la empresa: 501-1.000 empleados
- Software usado Semanalmente durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Probabilidad de recomendación 8.0 /10
Sigue tus ventas de manera profesional
Revisado el 22/3/2023
vCita tiene mucho que ofrecer a las pequeñas empresas y proveedores de servicios. Ideal para...
vCita tiene mucho que ofrecer a las pequeñas empresas y proveedores de servicios. Ideal para reservas, comunicación y gestión de clientes. Funciona excepcionalmente bien en industrias donde la comunicación por correo electrónico no es la norma.
Puntos a favor
Las citas se organizan de una manera muy sencilla. Posibilidad de personalizar la página de programación para que se vea más profesional y para diferenciar los servicios disponibles. El concepto de un portal de clientes me atrae. Los clientes pueden utilizar el portal para realizar pagos, reservar citas y enviar documentos.
Puntos en contra
La funcionalidad de sincronización y reunión periódica necesita trabajo. Si no funciona todo el tiempo, entonces no podemos confiar en él. También me disgusta lo difícil que es descargar varios archivos una vez cuando un cliente te envía varias imágenes o páginas.
- Sector: Comercio mayorista
- Tamaño de la empresa: 1.001-5.000 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Velocidad y orden.
Revisado el 21/7/2023
Puntos a favor
Me gusta que mantiene todo organizado de una forma facil y rapida.
Puntos en contra
Me gustaria que se implementara como aplicativo para dispositivos moviles.
Respuesta de vcita
Thank you for your review Valentina.
- Sector: Hardware informático
- Tamaño de la empresa: 2-10 empleados
- Software usado Semanalmente durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Haz una cita con vcita
Revisado el 28/9/2023
Muy satisfecho,cumple lo que promete y ayuda a agilizar los procesos demasiado
Muy satisfecho,cumple lo que promete y ayuda a agilizar los procesos demasiado
Puntos a favor
Tiene una interfaz excelente,demasiado facil de usar y de aprender usar,excelente para las empresas que requieran implementar dicho software de manera rapida y sencilla,es muy intuitivo,y automatiza mucho los procesos
Puntos en contra
El soporte al cliente podría ser mejor para lo que ofrecen.
- Sector: Arquitectura y planificación
- Tamaño de la empresa: 2-10 empleados
- Software usado Mensualmente durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
estoy contento
Revisado el 12/3/2021
exelente
exelente
Puntos a favor
amigable sencillo, practico y muy útil para el control y gestion de cliente
s
Puntos en contra
a las licencias de multiusuarios y permisos

- Sector: Educación superior
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Probabilidad de recomendación 10.0 /10
My admin and I have several hours of additional productive time!
Revisado el 30/10/2017
I save at least 1 hour every week, and my admin saves 2-3 hours every week . This means that our...
I save at least 1 hour every week, and my admin saves 2-3 hours every week . This means that our team gets a lot more done in a week than was possible with vCita.
Puntos a favor
+ Ease of use - this tool is very easy to use for me, and my clients love it for the easy of use.
+ HUGE Time Savings - I have spent no time scheduling meetings this year, and my admin has spent less than 30 minutes.
+ Mobile interface - including a simple app, and SMS reminders
+ Overall cost
+ Customization
+ Record-keeping - I can easily search the meeting history for any of my students
Puntos en contra
- Cost of SMS packages - I stopped sending reminders because it was not a great cost-benefit ratio.
- Lack of group-scheduling feature.
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
No-brainer for appointment based business
Revisado el 1/5/2017
I provide business management consulting for optometrists. All my work is done through appointments...
I provide business management consulting for optometrists. All my work is done through appointments and email. vCita flawlessly syncs my calendar and allows clients to schedule when I'm actually available. Prior to vCita, I spent way too much time suggesting times, getting voicemails, etc. Besides that, they have done a great job of allowing a feature-rich "live-site" that is easy to set up and super customizable. I think for many businesses it would suffice to be the landing page.
Puntos a favor
Very simple appointment set-ups. Before vCita there was a ton of back and other emails, or worse than that - phone calls.
Puntos en contra
The invoicing/billing system is not as robust as some other programs out there. Specifically I would like the program to send out regular monthly retainer billing.
- Sector: Educación primaria/secundaria
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
Poor Customer Service and Unreliable
Revisado el 2/4/2019
Any benefits are undone by the disapearence of ALL Data and appointments.
Any benefits are undone by the disapearence of ALL Data and appointments.
Puntos a favor
I did like that you can put all of your comunication and documentation into the system.
Puntos en contra
Unrlieable: On 3 seperate occations, I have lost all of my appointments and payment records!
Unhelpful: Customer service is slow to repond with any response that keeps them blameless. I have never had any of my issues resolved.
Respuesta de vcita
Hi Sue,
We apologize if we failed to meet your expectations and will be happy to schedule a call to address any concerns to see if we can help correct your impression.
In your review, you bring up two serious concerns:
1- Essential information such as appointments and payments that was deleted
2- Poor customer service from our team
We'd like to address each of these issues separately.
1. vCita is essentially a tool for managing all your client information and communication.
Since client data is the most sensitive information businesses can collect, vCita takes the highest measures of security to safeguard that information. The only way on-record data can go missing is if the business has actively chosen to remove or delete it.
2. After reviewing your communication with our support team to see whether there was any wrongdoing on our end we found that the response time was reasonable, and our team did their best to provide you with the support you needed, when you needed it.
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
My Business Runs on vCita
Revisado el 13/1/2017
Scheduling interviews with businesses in different time zones used to be a nightmare before I found...
Scheduling interviews with businesses in different time zones used to be a nightmare before I found vCita. Now, I am confident I'll never miss a call thanks to vCita sending notifications to both parties in our respective time zones.
Puntos a favor
The vCita Team is very responsive and open to new feature requests. All it took was a suggestion of making directions to a client's location accessible through the app and they made it a one-click solution! Because the app works across different devices, I can run my business from anywhere.
Puntos en contra
I'm ready to delve into their email campaign feature and see it integrates with Constant Contact. Having more auto-responder integrations would be great.

- Sector: Consultoría de gestión
- Software usado Semanalmente durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
The Lead Funnel Starts with Vcita
Revisado el 20/11/2017
Contacts. Leads. Connections. Conversations. What more can a consultant ask for? I run a small...
Contacts. Leads. Connections. Conversations. What more can a consultant ask for? I run a small business, and Vcita is my call center, appointment manager and more.
Puntos a favor
This tool has been my number one go-to resource for lead generation. In my business, contact is king. Giving clients and potential clients an easy way to access my calendar, and set up a time to talk, is a central part of my business model. It links in easily with my website, you can see it in action at westfallonline[dot]com
Puntos en contra
I wish that there was a link from email on iPhone to the actual software (app). An email link pops open the browser, and asks me to login. For some reason, my browser doesn't remember that Vcita and I have been dating for quite some time, and it asks me to login. Which causes me to open the app. Not sure if this is an iPhone issue, or an operator error, but I don't like the extra steps to confirm an appointment.
- Sector: Cuidado de la salud mental
-
Fuente de la reseña
Calificación general
One of the Worst Customer Service Experiences I've Ever Had
Revisado el 19/2/2015
I looked into this app for the scheduling feature and after being contacted by a representative I...
I looked into this app for the scheduling feature and after being contacted by a representative I was offered a free trial of the premium account. After realizing that it was not what I needed I decided that I was not going to use the service. I went to cancel my trial on the day it ended and to my surprise I had already been charged for an ENTIRE YEAR!! I immediately canceled the service and contacted the representative. I was told that they would not refund my money and there was nothing they could do about it. I contacted the CEO and have yet to hear back from him. The only recourse I have left apparently is to contact my credit card company and dispute the charge. I is without a doubt one of the worst customer service experiences I've had with a company. Save your money and refuse any free trials, just use the free version.
Puntos a favor
Free Version, thats it
Puntos en contra
Poor Customer Service
Respuesta de vcita
You are correct that vCita did charge you for a year of Ultimate subscription. However, you omitted some important facts in your review:
1.You had a product demo with full walk through of vCita capabilities with your account manager before you were asked to provide a credit card for an upgrade.
2.You were given an extended 30-day free trial by your account manager, twice as long than our standard 14-day trial period.
3. As part of our service, we offer free installation and customization assistance for all Ultimate Annual subscribers.
You received a full 30 minute training session with our customer success representative before your trial ended, and you installed our solution to your website.
4. As a courtesy reminder, we email all customers a few days before their trial ends. I personally verified that an email was sent to you notifying you that your trial was expiring.
We wish to welcome you back anytime and will continue to work with you to leverage the power of vCita LiveSite. vCita is helping over 100,000 small businesses deliver amazing service to their clients and get more of their website. I’m sure that we can do the same for you if you let us.

- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
Love it and I love that it keeps getting better
Revisado el 31/10/2017
Puntos a favor
I like having all my clients in one place. I love that new features are being added all the time. I love that I can integrate it with my website
Puntos en contra
I would like more payment processing options
I would like to schedule my campaigns
I would like to add videos and more than one image to my email campaigns
I would like a better followup system so I can note what the followup is about how many times I have called and moniter my contact so they can be removed if not intreseted

- Sector: Salud, bienestar y deporte
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 6.0 /10
A great option when have a huge team
Revisado el 3/11/2022
Puntos a favor
In my business we offer mental health services and have several professionals, was easy customize the service to everyone and the sync option is the best in the market
Puntos en contra
is so much expensive, unfortunately i can't afford that any longer.
Alternativas consideradas
Calendly
- Sector: Servicios financieros
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Running a professional business
Revisado el 11/10/2019
Support very good except they are not interested when I ask them about integration with our CRM
Support very good except they are not interested when I ask them about integration with our CRM
Puntos a favor
Puts me in control of my diary
Gives clients choice
Provides us with a professional image
Puntos en contra
It does not integrate with our main CRM system - Intelliflo's Intelligent Office.
Databases have to be synchronised manually which wastes time and is frustrating.

- Sector: Educación superior
- Tamaño de la empresa: 1.001-5.000 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Hands down, the best CRM service available!
Revisado el 23/10/2017
Ease of use, intuitive, and consistently faultless over time. Customers always comment on how good...
Ease of use, intuitive, and consistently faultless over time. Customers always comment on how good the system is from their perspective.
Puntos a favor
The software is easy to use, intuitive and performs consistently over time. I searched a long time for a CRM system that I could use for my small coaching and consulting practice.
Puntos en contra
Sometimes, it would be helpful to have tutorials to assist in infrequently used procedures or attributes of the program.
- Sector: Veterinaria
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
Review
Revisado el 13/12/2022
I needed a way for a small team to organize group classes, private appointments and lessons,...
I needed a way for a small team to organize group classes, private appointments and lessons, communications with clients, and invoicing all in one tool. This does almost 95% of what I need, in one location.
Puntos a favor
It contains all of our client information, calendar, scheduling, document sharing, invoicing and payments all in one convenient tool.
Puntos en contra
When there are issues, they are usually epic and the support team isn't quick about fixing them (if they get fixed at all). The Marketing tool is very basic and isn't 'pretty' enough for my monthly marketing Newsletter.
- Sector: Servicios para el consumidor
- Tamaño de la empresa: Trabajador autónomo
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 4.0 /10
Excellent Software - lousy service
Revisado el 17/12/2020
If you never have to deal with their customer service and they never go down, I love the program...
If you never have to deal with their customer service and they never go down, I love the program and would recommend it from that perspective. Its a clean design and offers me all I need at a good price point. I've been a customer for 5 years and I really want to keep using them but I just can't afford to be down as often as I am. Customer service makes a business and Vcita is just so lacking in customer service, it is so disappointing. I don't want to spend hours on end finding a replacement program but after being down 3 times in less than 2 years I am getting tired of fighting with their people to take ownership and fix their issues. My plug in from them runs on Wordpress. When you can't fix the Vcita plugin for Wordpress in 6 weeks I think you've got some bigger problems.
Puntos a favor
Vcita drives all of my business. I get all of my prospects and sample coaching sessions through Vcita. It is the life blood of my business. The pop up widget on my website is the driving force, the scheduler is easy to use and I like the CRM for tracking appointments, correspondence and client information. The price is very reasonable at around $140 USD a year.
Puntos en contra
THEIR LACK OF CUSTOMER SERVICE!!! As I said they are the life blood of my business but this is the 3rd time in less than 2 years my pop up is not working and neither is the scheduler. For over 6 weeks now! No Vcita no business for me. They have no live support, I've hated this from day 1. Email only. And they often take days on end to reply. I am so tired of "our developers are working on it but no ETA." Then why are you charging me!
- Sector: Servicios para el consumidor
- Tamaño de la empresa: 11-50 empleados
- Software usado Otro durante Prueba gratis
-
Fuente de la reseña
Calificación general
- Facilidad de uso
WAS CHARGED TO TRY THE SOFTWARE
Revisado el 30/11/2017
Puntos en contra
In order to test the product's capabilities that were needed for my business, I had to sign up for a monthly membership and upgrade my membership 3 separate times.
Once I saw how mediocre the software is, I ruled it out, emailed customer service to cancel my trial, and continued shopping for a better software.
A few days later, I again reached out to customer service about canceling my trail, and again for a 3rd time. Finally, I reached out for the 4th time and got ahold of someone who told me that the membership and upgrade fees weren't refundable.
Also, when I started adding clients, during my trial, all of my clients received some bizarre message from VCita to join their client porthole. It is such an aggressive feature to automatically turn on. I wish I had never even messed with VCita.
Respuesta de vcita
Hi Alex,
We're sorry that your experience using vCita wasn't positive. You're perfectly right in saying that we could have responded to you sooner and we apologize that we couldn't reach out to you just when you needed us most.
However, some claims that you make here are inaccurate. We have two subscription plans - yearly and monthly - and we clearly state on our pricing page and checkout process that our monthly plan doesn't come with a free trial period. However, following the call we've had with you on Thursday, we had fully refunded your account. We tried to get in touch with you several times but unfortunately, you weren't available to take our calls. We did leave you a VM, updating you on the refund.
Finally, the message you refer to as "bizarre and aggressive" is a welcoming message that invites your clients to your clients portal, where they can book appointments, pay online, share documents, ask a question or view past interactions and transactions that they've had with your business. Sending this welcome message to clients is completely optional - you may choose not send it out.
Again, we're sorry that vCita and our team didn't leave up to your expectations. We try our very best to deliver great service and experience to our users and I personally regret every failed communication with a client. Inevitably, not every communication is successful. We will, however, use your feedback to
learn and improve our services to ensure that we are continually aligned with our clients' needs.
Wishing you all the best,
Carl Scheit
US Customer Success Team Manager
vCita
- Sector: Construcción
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Impressed
Revisado el 22/12/2022
I love it, I would like to do some further customization and I fee it is missing a few things but...
I love it, I would like to do some further customization and I fee it is missing a few things but as we all grow including Vcita I am over all impressed & I have used many of these programs before in my 25yrs.
Puntos a favor
I love the ease of this software, the set up was also streamlined
Puntos en contra
The Invoicing, I have been on this for almost 2 years and am still not using this feature , partially my fault for not getting the training yet.
Razones para cambiar a vcita
Cost & simplicity , Cloud basedRespuesta de vcita
Thank you for your kind words Desiree! If you'd like the team to help you get your invoices up and running with vcita - please feel free to reach out to the team.
- Sector: Aprendizaje en línea
- Tamaño de la empresa: Trabajador autónomo
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
Don't get this. A real waste of time and money.
Revisado el 28/5/2020
In one word: Horrible.
In one word: Horrible.
Puntos a favor
I am a professional dog trainer who has designed websites for the last 20 years. None of the features on this platform work on my simple wordpress website. I got this with the dream of having clients, payments and scheduling flow smoothly.
Puntos en contra
Not one feature on this platform worked for scheduling clients, group classes, enrolling students, taking payments or event setting the calendar. Once an event is on the calendar, you cannot remove it. Group events all default to invitation only ( a somewhat weird and useless default) so, you have to get people to sign up before you invite them to join a class, rather than just having them enrol on their own. Unwieldy, but it might be workable.. However, clients are not allowed to enrol on the lovely vCita intake form. The form doesn't send. Lastly, the support is negligible. I have reached out three times, and instead of immediately helping with these issues, I have had to wait 2 weeks to get an appointment with a customer support rep. who bailed on the first appointment and didn't even bother to let me know she was cancelling. . In the meantime my livelihood hangs in the balance, with all classes having to be cancelled and customers disappointed. I certainly feel ripped off. Don't bother with this one.
- Sector: Hospital y atención sanitaria
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Great system and supoort
Revisado el 22/12/2022
Great. Ease of use is nice. Some functionality could be improved but overall it’s a great system...
Great. Ease of use is nice. Some functionality could be improved but overall it’s a great system and support is very responsive! I also really like my account manager [SENSITIVE CONTENT]! Always available and friendly!
Puntos a favor
Support and staff is great! The system is userfriendly.
Puntos en contra
Some feature adjustments and functionality could be improved
Respuesta de vcita
Thanks for your feedback Gregory!
- Sector: Cuidado de la salud mental
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Money Making Machine!
Revisado el 29/10/2017
Better return on my Adwords marketing budget. It also saves me hours of a week playing telephone...
Better return on my Adwords marketing budget. It also saves me hours of a week playing telephone tag to schedule clients. I work and vCita schedules so I do not have to get involved. Everything else is just gravey!
Puntos a favor
The floating Word Press Plugin makes it so easy for clients to reach out to me. I do not have to worry about a call to action on every page. vCita is there, no matter where they click! Adwords is EXPENSIVE vCita ensures I get the return on investment converting the clicks into paying clients in my office.
Puntos en contra
The app notifications on my phone are not consistent. They work and they do not. I have to make sure I check my inbox frequently to stay on top of contact requests and appointment changes. It works very well for a single location, with multiple people, I opened a 2nd office and clients have trouble picking the right location.
- Sector: Cuidado de la salud mental
- Tamaño de la empresa: Trabajador autónomo
- Software usado Semanalmente durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Great software for small business owner/solopreneur
Revisado el 13/12/2022
Puntos a favor
It enables me to easily communicate with prospective clients, book them on my calendar, and send reminders for appointments. It's great for invoices, allowing online payments and tracking of income.
Puntos en contra
Sometimes it's hard to navigate to find the client or invoice I'm looking for. But honestly, there's not much to dislike.
Alternativas consideradas
Wave Accounting
- Sector: Construcción
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
really helps a small contractor like my self stay organized
Revisado el 16/11/2017
a Organized system to engage with my potential customers 24/7
a Organized system to engage with my potential customers 24/7
Puntos a favor
customers can create their own file when reaching out to us thru our website and request appointments
Puntos en contra
when using the app to share a Doc typing message really slow to show up on screen
Customers get confused when filling out the appointment Location instaed of the address they mention the name of the place like ( my House , or driveway , or patio, // since we do driveway and patio work they just miss understand it is the address of the meeting )
- Sector: Automoción
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 5.0 /10
Very good booking system but with very few possibilities for customisation. Shopping cart...
Revisado el 30/10/2017
Better understanding of the features I need for my business and for my clients.
Better understanding of the features I need for my business and for my clients.
Puntos a favor
Easy to use and configure, the clients are is very nice and the open API helps a lot. For a regular appointment system provides all of what is needed.
Puntos en contra
However, when coming to multi lingual capability, customisations, shopping cart (or multiple bookings in one single reservation) and the time to update the product or integrate new features, the system is very weak compared to your competitors. The lack of such capabilities made me start using a another software.
You just have to read the Facebook forum to see how many clients are not happy with the product.
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Hypnotherapy Business
Revisado el 28/9/2018
Puntos a favor
Good website widget/contact form. Used the free version for a while before taking the plunge and paying for a full plan.It integrates with Google Calendar and customers can book online - it's great and saves a lot of time especially as a one man band as customers can do everything online leaving me to see to the customers.
Puntos en contra
Plans are a bit expensive for a one man run business and the free version doesn't give enough flexibility.