Opiniones de vcita
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Opiniones de 275
- Sector: Sistema judicial
- Tamaño de la empresa: Trabajador autónomo
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
MARIA ELISA RODRIGUEZ CALISTRO
Revisado el 16/9/2024
Ya lo he dicho en mi comentario general, es muy satisfactoria
Ya lo he dicho en mi comentario general, es muy satisfactoria
Puntos a favor
Realmente es un programa que me ha resuelto la coordinación de la agenda, llevo 3 años utilizándolo y no he tenido problemas con él, es muy intuitivo, por lo que necesitas dedicar mucho tiempo a que funcione correctamente.
De esta forma, cada consulta, ya esta paga, y conforme a mi disponibilidad de agenda, no tengo pensado cambiar.
Elisa
Puntos en contra
Una vez que le he aprendido a usar, nada me disgusta
Respuesta de vcita
Thank you, Maria, for your review! We're very proud to have you as a happy customer!
- Sector: Contabilidad
- Tamaño de la empresa: Trabajador autónomo
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Despacho contable independiente
Revisado el 13/9/2024
la pagina es muy buena la recomiendo a mi me funciono muy bien para mi trabajo independiente
la pagina es muy buena la recomiendo a mi me funciono muy bien para mi trabajo independiente
Puntos a favor
una pagina muy funcional , facil de utilizar
Puntos en contra
que es muy practica puedes tener las cosas en orden
Respuesta de vcita
Thank you, Cristela, for your review! We're proud to be supporting your accounting business!
- Sector: Comercio mayorista
- Tamaño de la empresa: 1.001-5.000 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Velocidad y orden.
Revisado el 21/7/2023
Puntos a favor
Me gusta que mantiene todo organizado de una forma facil y rapida.
Puntos en contra
Me gustaria que se implementara como aplicativo para dispositivos moviles.
Respuesta de vcita
Thank you for your review Valentina.
- Sector: Hardware informático
- Tamaño de la empresa: 2-10 empleados
- Software usado Semanalmente durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Haz una cita con vcita
Revisado el 28/9/2023
Muy satisfecho,cumple lo que promete y ayuda a agilizar los procesos demasiado
Muy satisfecho,cumple lo que promete y ayuda a agilizar los procesos demasiado
Puntos a favor
Tiene una interfaz excelente,demasiado facil de usar y de aprender usar,excelente para las empresas que requieran implementar dicho software de manera rapida y sencilla,es muy intuitivo,y automatiza mucho los procesos
Puntos en contra
El soporte al cliente podría ser mejor para lo que ofrecen.
- Sector: Seguros
- Tamaño de la empresa: 501-1.000 empleados
- Software usado Semanalmente durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Probabilidad de recomendación 8.0 /10
Sigue tus ventas de manera profesional
Revisado el 22/3/2023
vCita tiene mucho que ofrecer a las pequeñas empresas y proveedores de servicios. Ideal para...
vCita tiene mucho que ofrecer a las pequeñas empresas y proveedores de servicios. Ideal para reservas, comunicación y gestión de clientes. Funciona excepcionalmente bien en industrias donde la comunicación por correo electrónico no es la norma.
Puntos a favor
Las citas se organizan de una manera muy sencilla. Posibilidad de personalizar la página de programación para que se vea más profesional y para diferenciar los servicios disponibles. El concepto de un portal de clientes me atrae. Los clientes pueden utilizar el portal para realizar pagos, reservar citas y enviar documentos.
Puntos en contra
La funcionalidad de sincronización y reunión periódica necesita trabajo. Si no funciona todo el tiempo, entonces no podemos confiar en él. También me disgusta lo difícil que es descargar varios archivos una vez cuando un cliente te envía varias imágenes o páginas.
- Sector: Arquitectura y planificación
- Tamaño de la empresa: 2-10 empleados
- Software usado Mensualmente durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
estoy contento
Revisado el 12/3/2021
exelente
exelente
Puntos a favor
amigable sencillo, practico y muy útil para el control y gestion de cliente
s
Puntos en contra
a las licencias de multiusuarios y permisos
- Sector: Hostelería
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 9.0 /10
Avis vcita
Revisado el 26/10/2023
it is a very good software because of its user interface which is also easy to use and even for a...
it is a very good software because of its user interface which is also easy to use and even for a beginner and also its online payment management functionalities. but on the other hand what I did not like in this software is that some features require upgrades to premium plans
Puntos a favor
I like this software because of its user interface which is easy to use even for a beginner and also its online payment management features
Puntos en contra
What I didn't like about this software is that certain features require upgrades to premium plans
- Sector: Veterinaria
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
Review
Revisado el 13/12/2022
I needed a way for a small team to organize group classes, private appointments and lessons,...
I needed a way for a small team to organize group classes, private appointments and lessons, communications with clients, and invoicing all in one tool. This does almost 95% of what I need, in one location.
Puntos a favor
It contains all of our client information, calendar, scheduling, document sharing, invoicing and payments all in one convenient tool.
Puntos en contra
When there are issues, they are usually epic and the support team isn't quick about fixing them (if they get fixed at all). The Marketing tool is very basic and isn't 'pretty' enough for my monthly marketing Newsletter.
- Sector: Comercio minorista
- Tamaño de la empresa: 2-10 empleados
- Software usado Semanalmente durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 6.0 /10
Vcita is a great option
Revisado el 25/9/2024
Puntos a favor
Vcita offers many great features. I was eager to user the software because it truly is an all in one business management software. It offers payment collections that can be linked to my paypal and stripe accounts. It also allows my business to schedule appointments integrated via my google account.
Puntos en contra
Although the features are worth it, The almost $60 price point is simply not feasible for my business at this time. The free trial however was a nice introduction to how Vcita can a improve my business.
- Sector: Contabilidad
- Tamaño de la empresa: Trabajador autónomo
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Get it!
Revisado el 19/12/2022
Vcita has seriously freed up so much of my time with the automation and client portal. Now the...
Vcita has seriously freed up so much of my time with the automation and client portal. Now the client no longer have to call for a copy of their documents, they can just login and grab
Puntos a favor
It’s too much to like. I like Everything about the software.
Puntos en contra
There’s nothing I really don’t like about the software.
Alternativas consideradas
ShareFile VDRRazones para elegir vcita
Vcita offered everything I needed in one packageSoftware anterior
HubSpot CRMRazones para cambiar a vcita
Vcita integrations were better.- Sector: Salud, bienestar y deporte
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Vcita Review Transcend Company
Revisado el 11/3/2021
Overall, the Vcita team takes care of their customers, they listen and they are helpful. I truly...
Overall, the Vcita team takes care of their customers, they listen and they are helpful. I truly believe they do not shy away from what could improve the product. I would be great to see their engineering team increase in compacity to provide some customer wish list items
Puntos a favor
Simple to use, simple for a team to grasp and implement and generally speaking relikable
Puntos en contra
The abilities to customize the software
Alternativas consideradas
Salesforce Sales CloudRazones para elegir vcita
Method was just not user friendly in any waySoftware anterior
Method CRMRazones para cambiar a vcita
Price, the value to cost was a hands down easy decision- Sector: Servicios para el consumidor
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 5.0 /10
December 2022
Revisado el 19/12/2022
At first I absolutely loved it. The separate calendar has made it especially difficult and...
At first I absolutely loved it. The separate calendar has made it especially difficult and currently the sink is not working, so I am not able to see you on calendar in any place. This is created major problems for my business.
Puntos a favor
I like how you can customize different meetings with a lot of detail. The user experience overall is pretty good.
Puntos en contra
The sync snd recurring Meeting functionality needs work. If it doesn’t work all the time then we can’t rely on it. I really don’t like the fact that we have to have a separate for vcita feed rather than feeding into our Google calendar like it used to. It has added a lot of complexity to our end.
Razones para cambiar a vcita
The ability to customize each meeting in great detail, and provide many options.Respuesta de vcita
Thanks for your feedback Shelly! Glad to hear you like our meeting customization settings! Sorry to hear you did not have a good experience with our Google Sync feature. With the Sync, you should be able to use both calendars easily. Have you reached out to the team regarding these concerns? We'd love to help you get your calendars in sync & recurring bookings sorted!
- Sector: Medicina alternativa
- Tamaño de la empresa: Trabajador autónomo
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Great Robust Scheduling & Invoicing System
Revisado el 13/12/2022
Puntos a favor
I needed software that could both schedule 1 to 1 services as well as group events. VCITA does both. I like that the appointment reminders can be customized.
Puntos en contra
In the past I've had patients have trouble with rescheduling an appointment but this hasn't been an issue recently.
- Sector: Instituciones religiosas
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
vcita has kept us going
Revisado el 7/9/2021
Fantastic. We implemented vcita in a very short time and became immediately proficient in using...
Fantastic. We implemented vcita in a very short time and became immediately proficient in using it. It was that easy. The Zoom integration was the clincher for us- it is, by far, the best video platform on the market!
Puntos a favor
Zoom integration! Appointment management is simple and intuitive. We are able to invoice clients simply without a worrisome billing system. Incredible communication tools built into the system. Notifications/Reminders.
Puntos en contra
I wish we had a way to allow the client to set the amount he/she would like to or is able to pay.
Sometimes it is difficult to do the reckoning between reports in vcita and stripe.
- Sector: Salud, bienestar y deporte
- Tamaño de la empresa: Trabajador autónomo
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 6.0 /10
Great for scheduling, other features not so much
Revisado el 3/3/2020
I was using acuity but looked for other software, because of hippa option. I was ecstatic to see...
I was using acuity but looked for other software, because of hippa option. I was ecstatic to see the client portal, unfortunately it is not optimal. Most features however aren’t hippa compliant. Really I only use client portal for scheduling and share patient handouts. Patients don’t have to log in like other apps, as it recognizing emails.
Overall I do think it offers more than competition , but make sure you try every part to see what works for you and what doesn’t. Also customer service must be more present. Even after you pay they limit features until you use for a while , which is ridiculous.
They will be better if they make conscious effort to improve
Puntos a favor
Able to customize scheduling page to be more professional and to distinguish services offered. Like the idea of client portal. Clients can go to portal to pay , schedule and can share documents. Works for me who share patient education handouts.
Puntos en contra
Some additional features are really glitchy and most features of the client portal I can’t use. When customers pay online , they are not taken to confirmation page or automated message . Messaging IS NOT secure , sometimes links In messages, don’t work. Documents are not secure. So since I’m using for health business, I had to get another program for secure messaging .
Customer service good when you can each them, there is a 2 hour window only to call in a 24 hour day. Chat is not always available during business hours. It’s even worse if you are on east coast.
Alternativas consideradas
Full SlateRazones para elegir vcita
Did not like hippa options Also like client portal with vCitaSoftware anterior
Acuity SchedulingRazones para cambiar a vcita
Has better reviews and more users.
- Sector: Servicios para el consumidor
- Tamaño de la empresa: 11-50 empleados
- Software usado Semanalmente durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 2.0 /10
Flexible and User-friendly
Revisado el 13/8/2024
It allows me to track interactions through customizable reports.
It allows me to track interactions through customizable reports.
Puntos a favor
The app is flexible and user-friendly. I also like the customized email templates it offers.
Puntos en contra
I suggest that the customer support team improve their response time, as it is currently slow.
- Sector: Servicios financieros
- Tamaño de la empresa: 2-10 empleados
- Software usado Semanalmente durante Prueba gratis
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
The perfect solution to manage my business and attract new clients.
Revisado el 26/9/2023
I like it because my clients can easily see my services and my up-to-date availability which makes...
I like it because my clients can easily see my services and my up-to-date availability which makes it easy for them to schedule appointments quickly and conveniently.
Puntos a favor
I like it because I can schedule my appointments and manage my business efficiently from any device, be it my computer, tablet or mobile phone.
Puntos en contra
The truth is that I have experienced some occasional technical problems such as delays in page loading or errors when syncing data.
Respuesta de vcita
Thank you for your review and feedback Ana! We are happy to support your business and working hard to minimize technical issues like these.
- Sector: Animación
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
really like thiis app,easy and intuitive
Revisado el 22/2/2023
makes my job a lot easier
makes my job a lot easier
Puntos a favor
Modern, simple, practical. No abusive fees.
Puntos en contra
I think there could be more tutorials explaining how to use the app
- Sector: Marketing y publicidad
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
The perfect solution for Service Professionals and small businesses
Revisado el 16/3/2021
Overall our experience with vCita has been great. They add a lot of features that are in line with...
Overall our experience with vCita has been great. They add a lot of features that are in line with the current temperature of the market and they support their releases with webinars and training calls. It is nice to have training available for new release feature especially when those items are not at a cost so it doesn't feel like a sales pitch in disguise.
Puntos a favor
vCita has a lot to offer small businesses and service providers. Great for booking, communication, and client management. Works exceptionally well in industries where email communication is not the norm. Lawn care, salons, medical offices (has levels with HIPPA compliance), Axe throwing bars (reservations and waiver completion).
Puntos en contra
This solution would be perfect for solo entrepreneurs if they could lockdown being a legitimate email enabled system. As is it does everything a small business or single consultant needs except its painful to get clients to use the client portal once they have had a single email communication with you.
- Sector: Formación profesional y coaching
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Essential Consulting and Executive Coaching Resource
Revisado el 13/12/2022
vcita has contributed to The Aware Leader LLC's success. Makes my life easier!
vcita has contributed to The Aware Leader LLC's success. Makes my life easier!
Puntos a favor
My clients, or their administrative assistants, book their appointments...no back and forth emails to identify a mutual time and day for all parties involved. Also, vcita links with Zoom to set up the meeting
Puntos en contra
I would like to build in automatic 15-minute breaks between calls
- Sector: Servicios para el consumidor
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 6.0 /10
Expensive
Revisado el 16/12/2022
I like it very well
I like it very well
Puntos a favor
It is easy to use and easily accommodates employees. Easy to set up and understand.Complete package
Puntos en contra
Honestly the mobile app gives me a lot of trouble. Have to restart phone to get it to load.The cost. When I started it was very cost effective. Now its almost to the point where I will need to look for something else... Started at $29 now I'm at $150 or something like that.
- Sector: Hostelería
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Great Online Booking for Websites
Revisado el 15/12/2022
Online booking, scheduling and some payment processing
Online booking, scheduling and some payment processing
Puntos a favor
Easy Integration with my website (customizable colors and stuff) Easy to link portal to anything that I need with url
Puntos en contra
A little tough to navigate at 1st. I dislike having to click so many times to get invoice marked as payed. I wish it was more streamlined
- Sector: Salud, bienestar y deporte
- Tamaño de la empresa: Trabajador autónomo
- Software usado Semanalmente durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Vcita is a great product for small businesses
Revisado el 13/12/2022
Very helpful customer service and helpful guides provided
Very helpful customer service and helpful guides provided
Puntos a favor
It has great features, easy to use and the training provided was invaluable and allowed me to start using itimmediately
Puntos en contra
They keep updating so there is little not to like
- Sector: Servicios financieros
- Tamaño de la empresa: Trabajador autónomo
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
Great for scheduling and keeping a simple database
Revisado el 14/12/2022
I think I’ve been using vcita for almost 10 years so that says it all.
I think I’ve been using vcita for almost 10 years so that says it all.
Puntos a favor
Scheduling options are great and nice I can make notes for each client
Puntos en contra
For what I pay , more functionality like a sales funnel would be phenomenal.
- Sector: Cuidado de la salud mental
-
Fuente de la reseña
Calificación general
One of the Worst Customer Service Experiences I've Ever Had
Revisado el 19/2/2015
I looked into this app for the scheduling feature and after being contacted by a representative I...
I looked into this app for the scheduling feature and after being contacted by a representative I was offered a free trial of the premium account. After realizing that it was not what I needed I decided that I was not going to use the service. I went to cancel my trial on the day it ended and to my surprise I had already been charged for an ENTIRE YEAR!! I immediately canceled the service and contacted the representative. I was told that they would not refund my money and there was nothing they could do about it. I contacted the CEO and have yet to hear back from him. The only recourse I have left apparently is to contact my credit card company and dispute the charge. I is without a doubt one of the worst customer service experiences I've had with a company. Save your money and refuse any free trials, just use the free version.
Puntos a favor
Free Version, thats it
Puntos en contra
Poor Customer Service
Respuesta de vcita
You are correct that vCita did charge you for a year of Ultimate subscription. However, you omitted some important facts in your review:
1.You had a product demo with full walk through of vCita capabilities with your account manager before you were asked to provide a credit card for an upgrade.
2.You were given an extended 30-day free trial by your account manager, twice as long than our standard 14-day trial period.
3. As part of our service, we offer free installation and customization assistance for all Ultimate Annual subscribers.
You received a full 30 minute training session with our customer success representative before your trial ended, and you installed our solution to your website.
4. As a courtesy reminder, we email all customers a few days before their trial ends. I personally verified that an email was sent to you notifying you that your trial was expiring.
We wish to welcome you back anytime and will continue to work with you to leverage the power of vCita LiveSite. vCita is helping over 100,000 small businesses deliver amazing service to their clients and get more of their website. I’m sure that we can do the same for you if you let us.
