Acuity Scheduling

Software de programación de citas en línea

Calificación general

4,8 /5
(5.431)
Relación calidad-precio
4,7/5
Funciones
4,7/5
Facilidad de uso
4,6/5
Asistencia al cliente
4,7/5

97%
Un ha recomendado esta aplicación
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Opiniones de 5431

Clarivel
Calificación general
  • Sector: Salud, bienestar y deporte
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Una agenda que me hace la vida mas facil

Revisado el 7/4/2021

Me ha gustado bastante, pienso quedarme utilizandolo.

Puntos a favor

Me encanto la opcion para agendar sesiones grupales. Me facilita el entregar la informacion a varias personas sin necesidad de estar haciendo yo el trabajo. Me ha ahorrado bastante tiempo y me ayuda a concretar citas sin siquiera yo hacer nada.

Puntos en contra

El precio lo considero algo alto comparado con otros software pero igual siento que no es igual a otros softwares. Ofrece mas funcionalidades.

Nacho
Calificación general
  • Sector: Marketing y publicidad
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 6.0 /10

muy util para tener muchos calendarios

Revisado el 7/12/2022

Puntos a favor

muy util para tener muchos calendarios, y eso nos permite reducir costos

Puntos en contra

es poco intuitivo y eso hace que muchas citas se queden en el camino

Rafael
Calificación general
  • Sector: Arte y artesanía
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante Prueba gratis
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Facilidad de uso y muchas opciones

Revisado el 18/5/2020

Muy buena, es muy fácil e intuitiva

Puntos a favor

Lo fácil e intuitivo que es utilizarlo y la cantidad de opciones que te permite gestionar

Puntos en contra

Que no haya una versión traducida al castellano

Alternativas consideradas

Zoom Meetings y Stripe

Razones para cambiar a Acuity Scheduling

Por que reunía todas las opciones que quería de un modo fácil
Natalia
Calificación general
  • Sector: Formación profesional y coaching
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado Semanalmente durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Facil de utilizar cuando ya te asimilas

Revisado el 24/11/2020

Ha sido buena, un poco costoso cuando estas empezando y dificil de llevar.Sin embargo cumple con todas las expectativas

Puntos a favor

Es una propuesta excelente para coaching y servicios de asesoria ya sea medicos, psicologicos u otros, ya que da la posibilidad de ordenar y planificar muy bien.

Puntos en contra

Falta vincular pagos con herramientas de pago en latinoamerca, como lo es transbank y mercadopago, además de presentar algun plan mas economico para partir y algo más intuitiva en su plataforma.

Razones para cambiar a Acuity Scheduling

Porque tiene email mkt, tiene notas, ordena los productos y es muy facil de agendar para la persona.
Elias
Calificación general
  • Sector: Edición
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante Prueba gratis
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Mi app favorita

Revisado el 24/7/2020

Era difícil para mi llevar una agenda, no tenia tampoco un sistema online que pudiera optimizar el poco sistema de reservacion que tenia, ahora es mas facil para mi y mis clientes

Puntos a favor

Lo que mas me gusta el la facilidad en que los usuarios puedes reservar las citas y el sistema de notificación de correos.

Puntos en contra

el diseño para mi es un poco complicado tener la plataforma sin colores ni identificaciones en mi idioma que es el español

Karen
Calificación general
  • Sector: Bellas artes
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Prueba gratis
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Excelente aplicación 👌🏻

Revisado el 23/5/2021

Puedo organizar mejor el tiempo ya que la aplicación explica todo al cliente

Puntos a favor

Deja agendar, confirma la cita y se puede subir imágenes

Puntos en contra

No, la aplicación es muy completa en lo que ofrece

Juanjo
Calificación general
  • Sector: Salud, bienestar y deporte
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Prueba gratis
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Fácil de usar y de integrar

Revisado el 23/10/2020

muy buena

Puntos a favor

En 5 minutos tienes en tu página web la integración hecha

Puntos en contra

Algunas limitaciones en la versión gratuita, pero por lo general muy contento

Vanessa
Calificación general
  • Sector: Entretenimiento
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado Mensualmente durante Prueba gratis
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 5.0 /10

Servicio muy funcional

Revisado el 8/4/2022

Puntos a favor

Es un programa de fácil uso y entendimiento

Puntos en contra

No he logrado integrarlo bien aún con otras de mis aplicaciones de uso diario

Jeanette
Calificación general
  • Sector: Salud, bienestar y deporte
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Acuity Scheduling Is Simple, Affordable, and Great For Start-Ups or Basic Needs

Revisado el 31/8/2022

Acuity Scheduling is an excellent and affordable option for basic needs and a start-up practice. It's primary focus seems to be around creating solutions for scheduling and calendar management. If you need more complex SOAP notes, you might need a more robust system.

Puntos a favor

Acuity Scheduling is easy peasy to customize to your brand and set up for calendar/scheduling needs. It offers 2-way integration with Google Calendar and integrates with Stripe for payment processing. Clients can schedule their own appointments or appointments can be created manually by the clinician. Session packages can be created as well as coupons and gift certificates.

Puntos en contra

Cumbersome SOAP Notes. Acuity Scheduling allows you to create basic SOAP notes. More complex SOAP notes with dropdown boxes and radio buttons are much more complicated and time-consuming because more complex templates are not available. This is ultimately why I left Acuity Scheduling. I needed a more robust EMR because of the nature of my practice with telehealth physical therapy, personal training, nutrition consultations, and wellness coaching.

Alternativas consideradas

Mindbody

Razones para elegir Acuity Scheduling

I needed online booking and online payments.

Razones para cambiar a Acuity Scheduling

Acuity Scheduling was more affordable and user-friendly.
Nitin
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 5.001-10.000 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Basic cloud based appointment scheduling app

Revisado el 3/3/2022

I am not in love of this app but it definitely worth trying as it has features that will help for scheduling and get reminders of payments at low price but not lowest.

Puntos a favor

I loved the ease of use and integration with goigle calender that helps me sync my Google appointments with Acuity scheduling app.

Secondly, I can book and send branded reminders to my co workers and clients.

Lastly, its most useful feature that I use specially for clients who forget to pay on time. Its payment acceptance feature that enable me to accept payment from stripe and paypal.

Puntos en contra

Need to learn css to customize the branding for appointments

Searching for previous appointments is cumbersome and exhaust lots of time to figuring out.

Alternativas consideradas

Wix y Housecall Pro

Razones para elegir Acuity Scheduling

Calendly made me switch as it not much organised in terms of multiple appointments scheduled between a small time intervals. Even I couldn't add my vranding to appointment mails in calendly.

Software anterior

Calendly

Razones para cambiar a Acuity Scheduling

Custimizing appointment as per yoyr branding is only thing that made me choose Acuity over other alternatives and also low pricing.
Stacy
Calificación general
  • Sector: Fotografía
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado Mensualmente durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

I dislike this product. not easy to use.

Revisado el 7/3/2023

Puntos a favor

I think I am so irritated I don't like much right now.

Puntos en contra

You can't just easily use this. There is no support other than chat or watching videos. No one can remote in to see your issue or help guide you. You can't call and speak to a live person. When you ask questions videos are just sent or they tell you to hire help.

Grant
Calificación general
  • Sector: Fuerzas armadas
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Probabilidad de recomendación 8.0 /10

Perfect Scheduling for Small Businesses.

Revisado el 3/12/2022

Puntos a favor

It integrates well with Google Calendars, which my business relies on to manage our time and get efficiency higher. The easy scheduling is perfect for my small business.

Puntos en contra

I do wish that it could work with more website solutions, like if I would like to use my own website to host, not a Squarespace website.

Alternativas consideradas

WordPress

Razones para cambiar a Acuity Scheduling

Acuity Scheduling works better with my existing website, so I chose it instead of WordPress.
Marie
Calificación general
  • Sector: Formación profesional y coaching
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Probabilidad de recomendación 10.0 /10

Acuity is the #1 tool a Coach needs

Revisado el 6/10/2022

It handles all of the scheudling needs so we dont go back and forth with clients about booking appointments. It also integrates well with Stripe so we can use it for paid appointments. And because we can add forms, it can also add in intake and client onboarding processes as well. When I started my practice I asked other coaches what tools they were using and this was hands down the number one recommendation that I received and happily the platform has grown with my business over the years as well.

Puntos a favor

I like Acuity because it is easy to incrporate and maange multiple calendars at once whether fora solo practitioner o r for a multi practiitioner practice. We have been ablet o provide access to about 2 dozen different calendars usingthe tool and beign able to track all the appointmn types on the back end is great for our marketing intel as well.

Puntos en contra

There is definitely a learning curve in settin this up. It is not as intutive as other platforms I ahe seen but aI thin that comes with the robust features of the platform. Getting new contractors onboarded is somewhat challenge=ings as many folsk are not familiar with syncing their calendars this way or setting up time zones correctly which can cause problems when working with clients.

Alternativas consideradas

Calendly

Razones para cambiar a Acuity Scheduling

More dynamic and features to take payment, integrate with my multiple Google calendars to make sure I wasn't double booking and the use of forms
Michael
Calificación general
  • Sector: Formación profesional y coaching
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Never a glitch

Revisado el 5/8/2022

I've found it to be reliable and easy to use. Clients love it.

Puntos a favor

The time zones shifting for the clients is a HUGE win. Reminder set up was a breeze.

Puntos en contra

Having multiple calendars for different companies and having them talk to each other became difficult.

Alternativas consideradas

Calendly, Schedulicity y Google Calendar

Razones para elegir Acuity Scheduling

Ease of use and pricing.

Software anterior

Calendly

Razones para cambiar a Acuity Scheduling

Ease of use and clean user interface for the clients
Usuario verificado
Calificación general
  • Sector: Aprendizaje en línea
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 10.0 /10

Great for scheduling calls and appointments

Revisado el 30/8/2022

The overall experience was excellent. There were rarely any issues and the database of entries and responses was also managed well for our purposes.

Puntos a favor

We used Acuity Scheduling for booking sales calls for our online coaching business, where prospects would use the Acuity scheduler to select a time and book. It worked well for our international client and prospect base to be able to easily find the right times across time zones as well as for us to be able to integrate Acuity into relevant pages.

Puntos en contra

Can be a bit slow to load and clunky to use but not a big issue. Software otherwise works well. It is well built and feels high quality.

Usuario verificado
Calificación general
  • Sector: Administración educativa
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 7.0 /10

Versatile tool user-friendly for clients, not intuitive for admin

Revisado el 29/7/2022

Puntos a favor

Syncs easily w/ your google calendar, apply pricing, packages and discounts with ease for clients. Zoom integration for automatic calls convenient.

Puntos en contra

Some functions and features are hidden in unlikely spots. It’s not intuitive for admin to manage preferences out of the 'calendar' section

Alternativas consideradas

Calendly, Schedulicity y Google Calendar

Razones para cambiar a Acuity Scheduling

Pricing and features fit the bill for internal use & student bookings (individual & group, packages & one offs)
Lindsey
Calificación general
  • Sector: Software informático
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado Semanalmente durante Más de un año
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Long time user

Revisado el 5/8/2022

Excellent! I don't need anyone else.

Puntos a favor

I like the full customization that Acuity gives me for my Booking page and how I interact with my clients as well as the way they are able to interact with me. There are a ton of Features and Settings I can turn off and on, at my convenience. It allows me to plug in my schedule (however odd and unique that may be)

Puntos en contra

i dont think i found anything that i didnt really like. it has everything i could ask for to fit my needs

Alternativas consideradas

TimeTap, Goldie, Setmore y 10to8

Razones para cambiar a Acuity Scheduling

I was already using Squarespace and it fits right in to Web Builder.
kwandile Mabutho
Calificación general
  • Sector: Animación
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Mensualmente durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 7.0 /10

Acuity review

Revisado el 7/3/2023

Perfect assistant

Puntos a favor

This program is a good time scheduling tool that doesn't only assist with office duties but also daily activities

Puntos en contra

It has to many options that would confuse the the user

Ryan
Calificación general
  • Sector: Servicios financieros
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado Semanalmente durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Excellent product that will easily pay for itself if used regularly.

Revisado el 30/4/2021

Acuity has made the process of scheduling so much easier and modern, especially for current clients and people I already have a great relationship with.

Puntos a favor

Having a scheduling software in general is such a game-changer for someone in sales who sets their own appointments. It's so easy for me to have a chat with someone, and if there is interest, I just send them my link to schedule an appointment and they do. It's also super easy to send out emails to prospective clients or existing clients about revisit appointments and include your personalized schedule link. If done right, you will soon see appointments pop up on your calendar "out of nowhere." I just recently had a client schedule a follow-up where we did some business that basically paid for my annual cost of Acuity. It pays for itself so quickly! The system is so well organized, and there are too many customization features to mention. I recommend grabbing a free trial to test it out for yourself. The client-side scheduling page can be made to be super professional and welcoming.

Puntos en contra

I don't believe there is a way to see a detailed monthly or weekly calendar view in the mobile app. It only shows daily schedules. It would be nice to have monthly and weekly calendar views so you can easily see which days have (or don't have) appointments set yet. (this is easily accessible on a PC)

Alternativas consideradas

Calendly

Razones para elegir Acuity Scheduling

I liked how much more professional Acuity's interface was from the client-scheduling side.

Software anterior

Calendly

Razones para cambiar a Acuity Scheduling

I liked how much more professional Acuity's interface was from the client-scheduling side. Also, it was the more recommended product amongst my peers in the industry.
Elena
Calificación general
  • Sector: Aprendizaje en línea
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

I can run my coaching business on it

Revisado el 9/4/2021

Overall, I love Acuity and I think the added features, such as products, recurring payments (memberships) and packages are great. I also love their layout, and I recommend it to each of my clients. Once they set it up, they save hours every week because they don't need to schedule or reschedule manually.

Puntos a favor

As a coach, I used to spend a lot of time booking appointments, sending manual reminders and followups. This software changed everything. I set up my availability and the frequency of sessions and then let people book their own appointments. There are group sessions available as well and you can even create and upsell different sessions and products. It's pretty easy to use, and I recommend it to all teachers I work with since it saves them so much time.

Puntos en contra

One of the things I'd like for them to change is how they track my availability. For instance, I set my availability as 2 sessions per day, several days a week. The software counts only private sessions as "sessions," and if I have a 2-hour group training (for instance), it doesn't pay attention to it and allows booking anyway, which is frustrating because I want the group sessions to count towards my daily availability and don't want people to book 2 private sessions and then having to do a group session. I've written to them about it twice and they said they would work on it. The temporary solution is to mark myself "unavailable" on the days when I do a group training, which isn't the most convenient thing.

Another thing is their affiliate program is now not working in the State where I am. This is disappointing because I always refer my clients to use Acuity and I used to get nice coffee money from it. Now I don't.

Alternativas consideradas

Calendly

Razones para cambiar a Acuity Scheduling

Before they became a Squarespace company, I fell in love with their story. The company felt more personable and had a character, unlike others. I enjoyed reading personal stories by the guy who started the company, and I loved their sense of humor that came through the copy. Right now it doesn't feel that way because they have been bought by Squarespace, but I hope they can still hire amazing copywriters that can keep that vibe.
Jai
Calificación general
  • Sector: Marketing y publicidad
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Minimal look and maximum features

Revisado el 30/10/2021

Overall I love the functionality, design and integrations.
I appreciate the option to create unique and short URLs for my business' booking system and further unique URLs for different appointment types.

It doesn't matter if I am having a conversation on the phone, messages or email, I can send the link of a specific appointment type to the clients and let them pick a time convenient for them.
With other alternate software, it is hard to remember the URLs so AS is a clear winner.

Puntos a favor

I love the look. It's clean, sharp and very easy to sync with your branding.
I have been using it for over a year and never had any issue with it, notifications, email reminders for clients, syncing with different personal and work calendars, accepting payments for appointment bookings.

Puntos en contra

Lack of free version. Sometimes I wish they had a free version with reduced features for clients who need an online booking system but expect only 5 bookings per month. $14 is a bit too much for them so they usually go with Calendly.

Alternativas consideradas

Calendly

Razones para cambiar a Acuity Scheduling

I love the minimal design of Acuity Scheduling to start with but after using it for over a year, and working with Calendly on behalf of my clients, I would suggest anyone to go for Acuity Scheduling if the booking system plays a substantial role in running your business and you can afford to spend a little extra as compared to other options.
Khadejah
Calificación general
  • Sector: Diseño
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Probabilidad de recomendación 10.0 /10

I'm glad that I switched to Acuity

Revisado el 8/11/2019

My overall experience has been great so far. No major complaints.

Puntos a favor

I love the features it offers. I love the fact that I'm given a page where I'm able to customize and add important information for my clients to see before booking. I love that it allows me to add coupon codes for my clients to use and let's me have different deposit types for different services. I also love that it has intake forms and offers Instagram and MailChimp integration, and allows me to customize the automatic e-mail confirmation. Its easy to use and makes things run much smoother for myself and clients. I was a die-hard Setmore user, but with all the features I needed and wasn't getting from them, Acuity had them all + more. I'm glad I switched.

Puntos en contra

The ONLY 2 issues I have so far is the fact that my clients can't book multiple services at once, I'd need to create add-ons, which makes things a bit harder for me, and the lack of customer support over the phone or live chat.

Alternativas consideradas

Book Like A Boss

Razones para elegir Acuity Scheduling

Acuity offered more useful features

Software anterior

Setmore

Razones para cambiar a Acuity Scheduling

Book Like A Boss' pricing was confusing and they didn't have a book button with Instagram. I never actually got to try it out because I didn't think I would actually go ahead with purchasing their product due to those missing features.
Usuario verificado
Calificación general
  • Sector: Servicios para el consumidor
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Best Software Out There!!

Revisado el 22/2/2020

Overall this has helped my business grow and profit and not have to have any office staff.

Puntos a favor

I absolutely love this software, it is so easy to use. Customers can schedule any appointment online and I can have it assigned to the technician of my choice automatically depending on the choice. Customers can cancel, and reschedule there appointments all through a link that is sent to them via text and email!! Doesn't get better than that, I don't even have a receptionist anymore.

Puntos en contra

I think the user interface and calendar could be a little more, modern. Feels a little old, pre Web 2.0

Alternativas consideradas

Jobber

Razones para elegir Acuity Scheduling

You cannot customize the online scheduling at all. You cannot ask the customers custom questions or offer add-ons or coupons or anything of that sort.

Software anterior

Housecall Pro
Stavros
Calificación general
  • Sector: Organización de eventos
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Acuity Scheduling Is A Super Trifecta In The Appointment Scheduling Application Platform

Revisado el 12/11/2020

My overall experience was outstanding. I cannot say anything negative about this platform as it really delivered all the bells and whistles that you want in an appointment scheduling application.

Puntos a favor

The top features for me were the ability to have a client make a "reservation, appointment, booking" that is dated more than 1 year from the current day. Many competitors have a restriction on future bookings which only allow you to make a booking within the next 365 days. In my industry, dealing with Weddings, future ability to make a reservation 2 or even 3 years from the current day is crucial.

The number 2 feature that I believe is underrated and is very important in many industries is the fact that appointment add-on's such as a time extension or a same-day rehearsal, Acuity was one of the only that took that specific booking and reflected that overall appointment time into my future availability. Not all applications factor in "add-on's" into the future appointment availability which can cause problems in servicing other clients who now have an opportunity to schedule the service even though you the provider might not be available. Another great feature is that Guests who pay for the service in full have the ability to give you a tip. (which is a rare feature among. these appointment application solutions.)

Puntos en contra

The only cons are that even their top tier level plans which go for approximately $45/ month still do not come with phone support. While setting up your account is quite streamlined and simple. I still have a personal opinion on those applications that cost a specific amount per month should provide phone support. I would like to note that their email support was on point and did respond better than some other competitors I have used in the past.

Alternativas consideradas

vcita

Razones para elegir Acuity Scheduling

The platform was not as user-friendly as you would want. The cost of simply book.me was even greater.

Software anterior

vcita

Razones para cambiar a Acuity Scheduling

I chose Acuity because of the simple, user-friendly platform that the application is built on. It provided significant features that the competitors simply lacked. Acuity allows you to customize its platform without the application overtaking your website as Vcita does. Acuity gave someone like my business at Weddings a much more meaningful experience rather than some of the competitors. In my industry, my clients are not really going to be future clients so the features that some of the platforms advertise excessively simply do not affect me. With that said, if anyone is on the line of whether Acuity would fit their needs- do not think twice. Acuity is a thoroughbred in this appointment scheduling application platform.
Julie
Calificación general
  • Sector: Formación profesional y coaching
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Over the Top Customer Service

Revisado el 7/8/2019

I literary replaced a $1000./month virtual assistant with this software without missing a beat. I now self-manage scheduling & billing with Acuity in about an hour a month.

Puntos a favor

Ease of use; excellent service and support. Whenever I have had questions, I get amazingly fast response and always an added idea, work-around or added feature to help make my experience even better. Staff seems to really, really like working for Acuity and with each other. Impressive!

Puntos en contra

That I can't separate my active clients from my inactive clients. C'mon Acuity, this seems like an easy sorting feature to add! ;)