Opiniones de Acuity Scheduling

I love the customizability of the software, I can integrate it with many programs, and I can make things super simple for my clients.

I've had several times where I've had to go delete a whole series of appointments and there's no easy option to delete an entire section of appointments.
For instance I had a series of webinars that were Group Appointments with several dates each. I decided to discontinue that program in lieu of a new direction and initiative for the company. I had to manually delete each one, typing DELETE each time. If I could delete an entire "category" of appointments, this would be much better.

The communication is top tier. There is a significant decrease in scheduling conflicts. Time management is spectacular. There are real-time availability updates, which is nice. Booking appointments is made easy along with rescheduling or updating them.

The pricing is a little off just because you have to pay more for what you need but then receive far too much more than needed. There is no middle ground. Also there are some scheduling limits. Other than that all can be overcome and/or worked through.

Easy to set up and integrated with my website- through Squarespace

Was not able to charge patients upfront. I started cash based practice and in order for patients to book, they were required to pay upfront

-The client facing side is much more attractive than other scheduling options
-so easy to customize what the clients see, it's very clean and simple
-3rd party application integration gives many options for growing your business
-the tiered account options, so we can maybe save money in the first few years

-sessions were a little bit confusing to set up, but it might just be our style of scheduling
-Once you set up sessions, when you go to review them is not ideal : We are a company with recurring sessions every day of the week, and the sessions become a long list - other scheduling apps tried allowed the sessions to be viewed in a chart, making it easier to check and adjust
-clients being unable to book more than one person easily - I don't think all of them will understand that they need to 'Add A Time' until they have the correct number of time slots chosen

Quick and easy to add a booking from the business end as well as customer end. The pricing tiers enable one to choose the best option meaning there’s no paying out for features that aren’t required. I particularly like the fact it sends out a reminder text message to customers which you can customise as you when you want them to receive it. I also like the way I’m able to add the number of rooms available in my facility and it will automatically ensure that these are not overbooked no matter how many coaches I have on the system.

For what it offers it is an excellent price.

I would prefer to use GoCardless as a payment processor and, as this is not an option, I use a different software for payments. The class booking could be better; again, I use a different system for this as I want to be able to add limits on to how far in advance a customer can book into a class and I want the class to show in my iCal regardless of whether someone is booked in or not, which at present it doesn’t.

What I like best is the depth to which you can customize the user experience. Being able to easily change all the language clients see through the process really helps (especially since we're a bilingual school) and it's also the most mobile-friendly when it comes to functionality and design. Finally, having an app for both the admin and the user side will be a huge asset and I know the Zoom integration will save us a lot of time when it comes to managing invitations to our virtual classes.

I wish there was a way that clients could carry positive and negative balances on their accounts.

As a coach, I used to spend a lot of time booking appointments, sending manual reminders and followups. This software changed everything. I set up my availability and the frequency of sessions and then let people book their own appointments. There are group sessions available as well and you can even create and upsell different sessions and products. It's pretty easy to use, and I recommend it to all teachers I work with since it saves them so much time.

One of the things I'd like for them to change is how they track my availability. For instance, I set my availability as 2 sessions per day, several days a week. The software counts only private sessions as "sessions," and if I have a 2-hour group training (for instance), it doesn't pay attention to it and allows booking anyway, which is frustrating because I want the group sessions to count towards my daily availability and don't want people to book 2 private sessions and then having to do a group session. I've written to them about it twice and they said they would work on it. The temporary solution is to mark myself "unavailable" on the days when I do a group training, which isn't the most convenient thing.

Another thing is their affiliate program is now not working in the State where I am. This is disappointing because I always refer my clients to use Acuity and I used to get nice coffee money from it. Now I don't.

Acuity has many many features that I enjoy using. My booking site can be customized the way I like which opens me up to being creative, the layout is not confusing to my clients, everything is clear to understand, adding services and add-ons are a breeze, I love the coupon code feature that they offer, I use it all the time.

The only thing I would like acuity to update is allowing my client to book two services at once on the same day. It’s a bit of a hassle having to creat add-ons for services that are already listed. Other then that it’s great.