Opiniones de Gusto
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Opiniones de 4024
- Sector: Ingeniería industrial o mecánica
- Tamaño de la empresa: 201-500 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Gestiona tu nomina de manera sencilla con GUSTO
Revisado el 22/1/2024
excelente se lleva la nomina de forma correcta, todos los pagos de impuestos una base de datos...
excelente se lleva la nomina de forma correcta, todos los pagos de impuestos una base de datos sencilla realmente lo recomiendo para empresas a pesar de que es un poco caro lo recomiendo
Puntos a favor
Ejecutar la nómina de los empleados de manera sencilla en tiempo real, además de usar el programa es muy intuitivo, además del servicio que brinda el programa es muy completo
Puntos en contra
es algo costoso realmente no todos pueden tener acceso al programa además no funciona en todos los países
Respuesta de Gusto
Hello there,
Hello,
Thank you for sharing your experience with Gusto. We're glad to hear that you find our payroll management intuitive and efficient. We understand your concerns about cost and availability in different countries. Your feedback is valuable as we continuously work to enhance our services and accessibility.
-Gusto
- Sector: Salud, bienestar y deporte
- Tamaño de la empresa: Trabajador autónomo
- Software usado Semanalmente durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 8.0 /10
Simplifica la gestión de recursos humanos y optimiza tus procesos
Revisado el 2/7/2023
Gusto es una aplicación integral de gestión de recursos humanos que ofrece una amplia gama de...
Gusto es una aplicación integral de gestión de recursos humanos que ofrece una amplia gama de servicios. Su interfaz intuitiva y la automatización de procesos son aspectos destacados que facilitan la administración de recursos humanos. Sin embargo, las limitaciones en la personalización, el costo asociado y el soporte al cliente pueden ser aspectos a considerar.
Puntos a favor
La plataforma está diseñada de forma clara y sencilla, lo que facilita su navegación y uso.
Puntos en contra
Es posible que se requiera un tiempo de espera prolongado para recibir respuestas o que las soluciones proporcionadas no sean satisfactorias en algunos casos.
- Sector: Telecomunicaciones
- Tamaño de la empresa: 10.000+ empleados
- Software usado Semanalmente durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Gustó te ayuda en todo
Revisado el 14/5/2022
Mi experiencia en general es grata creo que con cualquier plataforma aún tiene detalles a mejorar...
Mi experiencia en general es grata creo que con cualquier plataforma aún tiene detalles a mejorar pero fuera de eso a Sido de gran ayuda para mi equipo de trabajo
Puntos a favor
Lo principal es que es una plataforma sencilla de utilizar,puede obtener funciones modernas en el ámbito de recursos humanos,poder pagar la nómina de manera rápida y eficaz.
Puntos en contra
Me es un poco desagradable que siempre me lleguen Gmail recordándome cada cosa que hago en esta plataforma me parece innecesario y estresante ya que me saturan de mensajes.
Alternativas consideradas
REACHRazones para cambiar a Gusto
Porque es una plataforma más completa y fácil de manejar.- Sector: Comercio minorista
- Tamaño de la empresa: 2-10 empleados
- Software usado Semanalmente durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 6.0 /10
Uso gusto
Revisado el 5/11/2022
Buena
Buena
Puntos a favor
Su interfaz y su fácil manejo además de su fiabilidad
Puntos en contra
Que quiza no entienda algunas cosas por las cuales deba yo investigar y la app no me educa
- Sector: Comercio minorista
- Tamaño de la empresa: Trabajador autónomo
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Gusto tiene más eficiencia y es más completa que otros similares
Revisado el 3/2/2022
Me gusta mucho y es fácil de usar tanto para los empleados como para el empleador
Me gusta mucho y es fácil de usar tanto para los empleados como para el empleador
Puntos a favor
Muy buena experiencia, la recomiendo mucho, es simple y sencilla para las nóminas y para declarar impuestos, en general le doy un 10/10. Es mejor que la mayoría y muy útil.
Puntos en contra
Solamente que faltan más opciones para personalizar. El resto está todo bien
- Sector: Telecomunicaciones
- Tamaño de la empresa: 201-500 empleados
- Software usado Mensualmente durante Prueba gratis
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Eficacia
Revisado el 16/12/2022
Puntos a favor
Es más de usar y sobre todo de entender.
Puntos en contra
A veces va algo lento, pero se soluciona facilmente.
- Sector: Deportes
- Tamaño de la empresa: Trabajador autónomo
- Software usado Semanalmente durante Prueba gratis
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 5.0 /10
Reseña de Alan
Revisado el 20/7/2020
Buena experiencia, recomendable, reconfortable.
Buena experiencia, recomendable, reconfortable.
Puntos a favor
Es facil utilizar el producto, es comodo.
Puntos en contra
No tengo reseñas negativas, estoy satisfecho con el producto
- Sector: Hospital y atención sanitaria
- Tamaño de la empresa: 10.000+ empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Gusto is a great cost-effective HR tool
Revisado el 3/8/2023
Staff is friendly and helpful, and they respond quickly to emails (in less than an hour, on...
Staff is friendly and helpful, and they respond quickly to emails (in less than an hour, on average). The website is well-organized and simple to use. We switched from Intuit Payroll because it made paying state taxes to the appropriate agencies a snap.
Puntos a favor
Overall, it's a nice piece of ux design. The reality is that the criterion for usability for most goods in this space is simply that they work. With enough enthusiasm, most tasks become not only feasible but also simple. It's as simple as a few natural mouse clicks.
Puntos en contra
When I try to build a report that fits my exact specifications, I'm often forced to generate more data than necessary just to get to the data I want. It would be more convenient if you provided a part where I could pick and choose the data points that would go into my report.
- Sector: Salud, bienestar y deporte
- Tamaño de la empresa: 2-10 empleados
- Software usado Semanalmente durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Gusto Review
Revisado el 19/10/2024
We've been able to streamline our payroll process significantly.
We've been able to streamline our payroll process significantly.
Puntos a favor
Simplified and automated payroll for our small business.
Puntos en contra
We want people to be able to clock in/out for a paid lunch break just to track time, but this isn't possible.
Respuesta de Gusto
Hello Allison,
Thank you for your feedback! We're thrilled to hear that Gusto has simplified and automated payroll for your small business. We appreciate your input regarding the clock in/out feature for paid lunch breaks—this kind of feedback helps us enhance our services. Thank you for sharing your experience!
-Gusto
- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 10.000+ empleados
- Software usado Semanalmente durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 6.0 /10
Gusto Review
Revisado el 11/11/2024
Overall experience was good , you get what you paid for. Time tracking is easy and simple.
Overall experience was good , you get what you paid for. Time tracking is easy and simple.
Puntos a favor
The price and the features it provides. Also easy to use and simple makes it a great product.
Puntos en contra
Not a lot of features and I feel like there are other similar products which provides a lot more options.
- Sector: Cuidado de la salud mental
- Tamaño de la empresa: 2-10 empleados
- Software usado Semanalmente durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Gusto is easy to use and fairly priced
Revisado el 25/9/2024
After about two years, I have enjoyed my overall experience with Gusto. As a very small business...
After about two years, I have enjoyed my overall experience with Gusto. As a very small business (myself plus two part time employees) I have found its features to be easy to use and relatively inexpensive. I was able to set up custom benefits for my remote work employees in addition to the standard benefits they offer. They also partner with other organizations to offer additional benefits like medical, retirement, etc. and these are things that would have been likely more difficult to seek out and set up on my own. I have recommended Gusto to multiple colleagues before.
Puntos a favor
Super simple to use and a reasonable price. Customer service helped me with onboarding and walked me through the features over the phone.
Puntos en contra
I haven't noticed much in the way of negatives and I've been using it for about two years.
Alternativas consideradas
Paychex FlexRazones para cambiar a Gusto
Much cheaper, online platform was easy to use, solid customer care.Respuesta de Gusto
Hi Robert,
Thank you so much for sharing your experience! We're thrilled to hear that Gusto has been easy to use and has met your needs as a small business owner. It's great to know that our customer service team was able to support you during onboarding and that you've found value in the benefits options we offer. We appreciate your kind words and your recommendation to colleagues. If you ever have any questions or need further assistance, we're here to help!
Wishing you continued success with your business!
-Chelsea B
Client Relations Team Gusto
- Sector: Medios online
- Tamaño de la empresa: 51-200 empleados
- Software usado Semanalmente durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Gusto is Great!
Revisado el 26/10/2024
Overall, I have enjoyed the platform. It simplifies tax filing and takes the guess work out of...
Overall, I have enjoyed the platform. It simplifies tax filing and takes the guess work out of bookkeeping as it shows everything my contractor made for the year.
Puntos a favor
I love that you can handle your W2 signing and 1099 filing through the platform. I also love that it supports direct deposit.
Puntos en contra
It's hard to create and review reports. For example, I couldn't figure out how to make a report of what my contractor had made in a given time period.
Respuesta de Gusto
Hello Skyler,
Thank you for sharing your experience! We're glad Gusto has made tax filing and bookkeeping easier for you. We appreciate your feedback on reports—it’s helpful as we work to improve our features. If you ever need assistance with report creation, our support team is here to help!
-Gusto
- Sector: Marketing y publicidad
- Tamaño de la empresa: 2-10 empleados
- Software usado Semanalmente durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Easy to use and lots of functionality
Revisado el 4/10/2024
It's great. I'm able to see my time, PTO, paystubs, important documents, and "rainy day fund"...
It's great. I'm able to see my time, PTO, paystubs, important documents, and "rainy day fund" within a minute.
Puntos a favor
Versatility and ease of use. I can do everything I need to do with the base product.
Puntos en contra
The cost of some of the features is too high. I would use more features is some of them were more affordable.
Respuesta de Gusto
Hello Vince,
Thank you for sharing your feedback! We're thrilled to hear that you're enjoying the versatility and ease of use with our platform, and that you’re able to access key features like time, PTO, paystubs, and more with such convenience. We appreciate your honesty about the cost of some features and understand that affordability can make a difference in how you use the product. Your input helps us as we continually work to improve and offer more value. If you ever have any specific suggestions, we’d love to hear them. Thanks again for being part of Gusto!
-Chelsea B
- Sector: Arquitectura y planificación
- Tamaño de la empresa: Trabajador autónomo
- Software usado Mensualmente durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
User friendly, good customer service
Revisado el 5/11/2024
Generally speaking, I'm happy with the Gusto interface and usability. I've been running into issues...
Generally speaking, I'm happy with the Gusto interface and usability. I've been running into issues with it's connection to the state's website which has been frustrating, but Gusto has been quick to respond to help out, and I really appreciate their attention to customer service.
Puntos a favor
I like Gusto's customer service, they are quick to respond and seem to make an effort to help solve issues quickly.
Puntos en contra
I found that getting Gusto to communicate seamlessly with my state's department of labor and employment to pay my payroll taxes was a bit challenging. This is mostly due to the state's website and setup appearing to be really old and glitchy, so I don't know that I can accuse Gusto of failing here, but considering the state's website is what it is, I think Gusto could get better at the integration, or being able to screenshare with users to solve issues.
- Sector: Organización cívica y social
- Tamaño de la empresa: 2-10 empleados
- Software usado Semanalmente durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Gusto is great for small business payroll
Revisado el 31/10/2024
Gusto is a great option for payroll for small businesses or nonprofits (like ours), especially if...
Gusto is a great option for payroll for small businesses or nonprofits (like ours), especially if you didn't have significant prior payroll experience.
Puntos a favor
Gusto handles all taxes (Fed and state) and is very simple to use.
Puntos en contra
It can be hard to find and review quarterly employment reports that Gusto submitted on your behalf.
- Sector: Comercio minorista
- Tamaño de la empresa: 2-10 empleados
- Software usado Semanalmente durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Great product, great service
Revisado el 14/10/2024
We've been using Gusto for 5 years now for payroll and benefits. It's extremely easy to use, and...
We've been using Gusto for 5 years now for payroll and benefits. It's extremely easy to use, and every time we've run into issues with state regulations or similar, we've been able to talk to a very knowledgable rep to get it sorted out. Even stuff down to the city/county level -- I didn't expect that.
Puntos a favor
Cheap, really easy to use, and the best customer support staff of any software I've ever used.
Puntos en contra
Nothing -- it's been great. No complaints.
Respuesta de Gusto
Hello Sam,
Thank you so much for your wonderful review and for being a loyal Gusto customer for 5 years! We're thrilled to hear that our platform has made payroll and benefits management easy for you. It's great to know that our support team has been able to assist with even the trickier state and local regulations. Your kind words mean a lot to us, and we're committed to continuing to provide the same level of service you’ve come to expect. Thanks again for your trust in Gusto!
-Chelsea B
- Sector: Marketing y publicidad
- Tamaño de la empresa: Trabajador autónomo
- Software usado Semanalmente durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Amazing tool for payroll and managing taxes, etc. for businesses
Revisado el 29/10/2024
I have been working with Gusto for over three years, and have been extremely happy. There was one...
I have been working with Gusto for over three years, and have been extremely happy. There was one slight price increase during that time, but no significant negative changes and more feature updates during this time. Still as easy to use as the day I signed up!
Puntos a favor
Gusto is just so easy to use, very intuitive, and have amazing customer support!
Puntos en contra
I don't really have any complaints, it does everything that a small/medium size business needs to run payroll, pay and file payroll taxes, and stay up to date on new policies, etc.
- Sector: Comercio minorista
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
Extremely Unreliable Payroll Service
Revisado el 9/4/2024
It has been extremely stressful. Starting a new business, especially on a smaller scale is already...
It has been extremely stressful. Starting a new business, especially on a smaller scale is already a stressful experience daily. The last thing you want to stress about is your staff being paid in a timely manner. I literally log into Gusto daily to make sure my access to run payroll isn't blocked for some crazy reason. It's unreal! This is by far the most stressful experience. I am honestly leaving this review to avoid potential customers the headache, not because Gusto will take any of this into consideration.
Puntos a favor
Onboarding process is easy and easy interface for employees.
Puntos en contra
Customer service is absolutely horrible. There's no problem-solving solutions in place. There are many times that I call and hang up to call back once I hear Someone that I know will not be any help to me. I keep calling until I hit the lottery and actually get someone who is invested in helping me resolve issues. There's no care for the actual business owner. This company only cares about their monthly fee and could care less about your issues with their company. They take forever to resolve issues, like a whole week. SO, make sure you don't have any payroll issues during the pay week because your staff will not get paid through this platform.
Respuesta de Gusto
Hello Patricia,
Thank you for sharing your experience, although we're sorry to hear about your frustrations.
At Gusto, we strive to provide reliable payroll services and excellent customer support. We understand the importance of timely payroll processing and are committed to resolving any issues promptly. While we're glad you found our onboarding process and employee interface easy to use, we apologize for falling short of your expectations with customer service. Your feedback is important to us, and we're continually working to improve our service delivery.
If there's anything specific we can assist you with or if you'd like to discuss your concerns further, please reach out to us directly. We value your business and appreciate the opportunity to address your feedback.
-Gusto
- Sector: Práctica médica
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Great Experience- Easy to Use
Revisado el 29/8/2024
Great Experience! Have not had many issues phone app and usage. Has let every person on my team...
Great Experience! Have not had many issues phone app and usage. Has let every person on my team manage their time clock and vacation time
Puntos a favor
The ease of time clock, company calendar and tax info all in one place
Puntos en contra
Wish it would give reminders of important dates on the calendar
Respuesta de Gusto
Hello Amanda,
Thank you for your positive feedback! We're thrilled to hear that you find Gusto easy to use and that the time clock, company calendar, and tax information are working well for your team.
We appreciate your suggestion regarding reminders for important dates. We’ll consider this for future updates to enhance our calendar functionality.
Thank you for choosing Gusto and for sharing your experience with us. If you have any more suggestions or need further assistance, feel free to reach out.
-Gusto Team
- Sector: Defensa y espacio
- Tamaño de la empresa: 11-50 empleados
- Software usado Semanalmente durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Accountant Approved
Revisado el 11/9/2024
Puntos a favor
Very user friendly and the customer service is outstanding!!
Puntos en contra
So far I have nothing bad to say about Gusto
Respuesta de Gusto
Hello Debbie,
Thank you for your glowing feedback! We're thrilled to hear that Gusto's user-friendly platform and outstanding customer service have made a positive impact on you and your clients. It’s great to know that the accountant login has been helpful, and we’re proud to be a cost-effective solution that works for both your team and your clients.
We appreciate you choosing to switch to Gusto and are here to continue supporting you. If you ever need anything, don’t hesitate to reach out!
-Gusto
- Sector: Contabilidad
- Tamaño de la empresa: 51-200 empleados
- Software usado Semanalmente durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Gusto is easy to use and good for smaller companies.
Revisado el 9/9/2024
M overall experience with Gusto is if you have a small business this would be a good payroll...
M overall experience with Gusto is if you have a small business this would be a good payroll platform to utilize. The reports can be made you just need to play around with what you are looking for and the quarterly reports are there they just aren't in the "Tax Packages" to create right away but can find them in the general reports. Overall it is nice to use for smaller businesses.
Puntos a favor
What I like most about Gusto is the ability to go in and change a payroll if needed after you submitted it - It is also very easy to use and the support they give if needed it quick.
Puntos en contra
They weren't able to add multiple local jurisdictions for one check to break the Gross pay between the days worked. Also the reports are straight forward always compared to other payroll platforms. You had to build reports and the Quarterly reports get released later than normal payroll platforms.
Respuesta de Gusto
Hello Errin,
Thank you for sharing your experience with Gusto! We're so glad to hear that you're finding it easy to use, and we're especially happy that the flexibility to make payroll changes and quick support has been helpful for your business. 🙌
We understand the challenges you've faced with multiple local jurisdictions and report customization. Your feedback is incredibly valuable, and we’ll be sure to share this with our product team as we continue to improve and enhance reporting features. In the meantime, we appreciate your patience and the helpful tips you’ve shared for navigating the platform.
We're thrilled to be a good fit for your small business, and we’re always here if you need further assistance!
-Gusto
- Sector: Hospital y atención sanitaria
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
Small business payroll for dummies
Revisado el 12/7/2024
Perfect for what I needed small business employer with multiple hats to play, and this made...
Perfect for what I needed small business employer with multiple hats to play, and this made payroll, more accurate and less stressful
Puntos a favor
How easy and straightforward the system is not complicated and identifying errors so that payroll can be completed
Puntos en contra
Very simplistic unfortunately it doesn’t have all the data categories. You’re larger more expensive systems will have however, if you have the time that they worked, and you use a application that integrates it the most bang for your buck.
Alternativas consideradas
QuickBooks TimeRazones para cambiar a Gusto
Easy to set up and price effectiveRespuesta de Gusto
Hello Vanashia,
Thank you for your review! We’re pleased to hear that you find our system easy and straightforward, and that it has made payroll more accurate and less stressful for your small business.
We appreciate your feedback on the simplicity of our platform. While Gusto is designed to be user-friendly and cost-effective, we understand that it may not have all the data categories found in larger, more complex systems. We’re always working to improve and expand our features, and your input helps us in that process.
Thank you for choosing Gusto and for sharing your experience. If you have any further suggestions or need assistance, feel free to reach out.
-Gusto
- Sector: Servicios financieros
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
The Gasto tool offers insightful expense tracking with a unique, user-friendly interface....
Revisado el 2/8/2024
Gusto offers an easy-to-use platform for handling HR, benefits, and payroll administration duties....
Gusto offers an easy-to-use platform for handling HR, benefits, and payroll administration duties. Its user-friendly interface streamlines complicated procedures, enabling small and mid-sized firms to manage employees more effectively. Streamlining administrative tasks and increasing productivity are two benefits of integrating many HR services under a single system.
Puntos a favor
I liked Gusto's easy-to-use UI and extensive payroll management capabilities. Managing HR activities was made simple by its smooth connection with compliance and benefits administration technologies. Both small and growing enterprises found the software's scalability to be advantageous, and the customer assistance was competent and responsive.
Puntos en contra
The payroll and HR software Gusto has limitations. Its user interface, which some find complicated and challenging to use, is one frequent problem. Furthermore, there may be irregularities in the customer service, which causes delays in the resolution of problems. For new users, the learning curve can be quite severe.
Respuesta de Gusto
Hello Venkatesh,
Thank you for your review! We’re glad you find Gusto's expense tracking and payroll management capabilities useful, and we appreciate your kind words about our user-friendly interface and responsive customer support.
We acknowledge your concerns regarding the interface complexity and occasional customer service delays. Your feedback is valuable, and we’re continuously working on improvements.
If you need any further assistance, please reach out to our support team.
Thank you for choosing Gusto!
Best regards,
The Gusto Team
- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Intuitive onboarding platform-takes a lot of work out my hands
Revisado el 21/8/2024
Puntos a favor
Onboarding new employees takes no time at all.With a few clicks Gusto sends the online form to your candidates and alerts you once it is ready for approval.Its like having a full HR team at your fingertips but literally for a fraction of cost.
Puntos en contra
As the time grows it can be slightly expensive.
Respuesta de Gusto
Hello Yatuni,
Thank you so much for your feedback! We're thrilled to hear that Gusto's onboarding platform has made the process easier and more efficient for you. We aim to provide an intuitive and comprehensive solution that feels like having a full HR team on your side. We understand that costs can add up over time, and we strive to deliver the best value for the services we provide. If you have any suggestions on how we can improve, please let us know!
-Gusto
- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
Worst customer service!
Revisado el 15/2/2024
Puntos a favor
The system is easy to use, but it is super problematic.
Puntos en contra
Firstly, the customer service aspect has been less than satisfactory. On multiple occasions, responses to inquiries and issues were delayed or lacked the depth and clarity needed to resolve concerns efficiently. It's crucial for a service provider in such a critical domain as payroll and HR to offer prompt and effective support to its customers. Unfortunately, this has not always been the case, leaving our team in challenging positions during time-sensitive periods.
Another significant issue encountered was the unexpected cancellation of payroll processes without prior notice. Not only has this caused confusion but also operational delays, affecting the morale of our workforce due to the unpredictability of their compensation. We've been met with no information, no solution.
There have been instances where former employees were not promptly removed from our benefits plan for months even after being notified, leading to unnecessary complications and financial discrepancies. This oversight underscores a need for a more rigorous system or checks to ensure that employee status changes are accurately and timely reflected across all service aspects provided by Gusto.
Respuesta de Gusto
Hello Dalida,
Thank you for sharing your feedback about your support experience. We apologize for any inconvenience caused and are here to assist you further. Your insights are valuable to us as we strive to improve.
-Gusto