Opiniones de Hotelogix
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Opiniones de 246
- Sector: Hostelería
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 7.0 /10
Soporte
Revisado el 8/9/2022
Puntos a favor
Es complicado el soporte y no es completo el servicio de restaurant
Puntos en contra
Organizacion de reservas y conectividad.
- Sector: Hostelería
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Easying hotel software hands down
Revisado el 29/7/2022
Puntos a favor
Integration with Channel Managers and partner agencies. Ease of entering booking and forecasting demand.
Puntos en contra
Maintenance and Housekeeping volumes can improve in terms of ease of use.
- Sector: Hostelería
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Hotelogix and WDC Aparthotel (5*)
Revisado el 30/1/2022
Puntos a favor
For any new hotel, Hotelogix it a good way to start, especially small size business. Very easy to use and the suport team is very responsive and available.
Puntos en contra
It should be more modern and it can be good for it to have the email integration option, more options on invoice samples to fits best customers need.
Also, as hotel CRM it's very important, with Hotelogix it's still tricky to track guests profile in order to have a good database and to be able to back it up or restore.
Alternativas consideradas
eZee Absolute- Sector: Hostelería
- Tamaño de la empresa: 2-10 empleados
- Software usado Otro durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
Worst purchase of my life!
Revisado el 21/3/2017
During the transition from one reservation software we were using to Hotelogix, they changed the...
During the transition from one reservation software we were using to Hotelogix, they changed the channel manager over before it was ready to be online and usable. We had to use both Hotelogix software and the previous software we had been using for about 3 weeks- transferring reservations back and forth so we could take payments and keep all of the reservations straight. They didn't get our payment processing set up for weeks after going live with their software. We had reservations coming into Hotelogix from Booking.com, Expedia and etc but couldn't process the credit card payments! I wouldn't recommend this software to my worst enemy! Also- they gave us a discount to pay a year in advance. Then they took about two months to get the software working for us. Then when I wasn't happy with it, they refused to refund ANY of my money! STAY AWAY from Hotelogix!!
Puntos a favor
It looks good when they demo it quickly but beware. I can say it was easy to set up pricing, open and close rooms, tings like that but the good pales in comparison to the overall bad experience.
Puntos en contra
It's not user friendly. There are way too many steps required to do even the most basic of operations. The support is horrible in that you can only email them and hope for a response. There is no number to call to get help if you are in the middle of checking a guest in and something goes wrong or you just have a question.
Respuesta de Hotelogix
We have already addressed your concerns, as listed below,
Transition to New Channel Manager:
We had planned the transition and all existing reservations were uploaded. However, as with any system, the reservations that flow in during the transition time had to be manually uploaded. All new reservations from Channel Manager started flowing in to the PMS once the transition was completed.
Payment Gateway:
The payment gateway vendor from your end was unable to furnish required information for the integration. Eventually, when you switched to another Payment Gateway vendor, there was an issue with their sign-up which delayed the process further. Once the right version was signed-up, the integration was completed quickly.
Credit Card Issues:
Recording the Credit Card information within the PMS is against the PCI Compliance and industry accepted best practices. We offered an alternative solution that many of our clients use (Locator Emails) but this wasn’t taken up.
Support:
We have a dedicated account manager for all our clients to help resolve any issues on priority especially during onboarding. We also have a 24x7 live chat support for our clients, apart from the regular Email support. We have over 1000 clients in 100 countries that are using the system effectively. As with every system, there is a certain way of working to ensure the system integrity and best practices are followed and these can’t be changed upon individual client requests. We pride ourselves in the value that our product brings to the table and offer an unrestricted free trial for 15 days so the user can try the system in depth. Please note that you decided to go with discounted pricing for a yearly contract and such discounted yearly contracts are not refundable.
We are more than willing to discuss and resolve any open issues with our current or past clients. Also, we always appreciate feedback, whether positive or negative since it provides us with the opportunity to learn and grow as an organization.
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Excellent support by the team,
Revisado el 28/6/2018
As in Hotel industry. now we have stopped the food bills to attach with the room main invoice.
PMS...
As in Hotel industry. now we have stopped the food bills to attach with the room main invoice.
PMS connected with the Chennal Mgr so don't nee to check all OTAs reservation every time.
every easy to check the room inventory.
Puntos a favor
Easy to use to describe the invoice details to customer, in item wise.
login at any time any where.
Puntos en contra
you can't take step back. transactions cannot be removed or hide. re settlement not possible.
Respuesta de Hotelogix
Thanks for leaving a review. Highly appreciated! Do you know, we¿re coming up with upgraded version of POS i.e POS 2.0? Dedicated account manager for your property will update you on the same.
- Sector: Consultoría de gestión
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 6.0 /10
Meets the need
Revisado el 13/3/2019
Puntos a favor
It meets the basic need of a hotelier
Process is simple once you understand it.
Puntos en contra
It is not user friendly
Screens are complicated and not self explanatory
Certain functionality keep giving issues, such as client upload.
Respuesta de Hotelogix
Hello Rahul,
Glad to know you like how our system meets your hotel¿s needs. If there are a few areas that you find challenging, your Hotelogix account manager is available round-the-clock and will also be happy to share training videos. We request you to get in touch with your dedicated account manager.
- Sector: Hostelería
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Easy to use and good customer service
Revisado el 12/4/2019
Puntos a favor
The software is very easy to learn and understand, it simplifies the tasks that before, I had to use manual methods which were time consuming.
Puntos en contra
Nothing as everything is working as I expected)
Respuesta de Hotelogix
Hi Khalil,
Thank you for taking the time out to leave us a review.
The fact that you've highlighted the simplicity and ease-of-use of our product is commendable, since this is what we strive for. Automating daily operations is a cakewalk with Hotelogix and we are happy you have been successful in minimizing manual dependency and saving time. We look forward to our continued association.
- Sector: Hostelería
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Hotelogix is as good as the best PMS in the hospitality industry.
Revisado el 4/4/2019
Excellent. Life has become easier for the management, staff and guests alike.
Excellent. Life has become easier for the management, staff and guests alike.
Puntos a favor
Ease of use and never a downtime. Fast cloud based. Personalized customer support although you hardly need it.
Puntos en contra
Nothing. We have been using it for all our properties for the last 6 years.
Respuesta de Hotelogix
Hi Praveen,
Thank you for your feedback.
What you speak of is exactly what we strive for, at Hotelogix- Making life easier for hoteliers, the hotel staff as well as the guests. We are thrilled to have made that happen at your¿s and look forward to our continued association.
- Sector: Hostelería
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
reliable and efficient PMS
Revisado el 12/4/2019
Puntos a favor
Hotelogix integrate a lot of modules and fonctions within its PMS. They have all the option needed for a fluent and easy experience for the operationnel teams. Exhaustive and price sensitive, the pms has it all to make the hotel services more customer oriented.
Puntos en contra
Hotelogix is an efficient and reliable software with a great support team.
Respuesta de Hotelogix
Hi Abdelkarim,
Thank you for your review!
Customer delight is paramount for us, here at Hotelogix and it gives us great joy to know that our PMS has brought value to your hotel.
We look forward to being of continued service to you.
- Sector: Hostelería
- Tamaño de la empresa: Trabajador autónomo
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Awesome software
Revisado el 16/4/2019
registration of bookings, billing and payments.
registration of bookings, billing and payments.
Puntos a favor
It's based in the clouds, upgraded regularly and no need for big investments in hardware.
Puntos en contra
nothing I can think of, i am happy with the product
Respuesta de Hotelogix
Hi Bous!
Thank you for your review.
We are pleased to know that you are happy with the Hotelogix PMS and we look forward to our continued association.
- Sector: Hostelería
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
holelogix new user
Revisado el 10/4/2019
Puntos a favor
user friendly interface, good customer care.
Puntos en contra
difficult to use in the beginning , no mobile app
Respuesta de Hotelogix
Hi Anup,
Thank you for choosing Hotelogix! Our UI and support team are two of our biggest strengths and we are happy to know that they serve you well.
As for the mobile app, please feel free to download it on the Google Playstore or the App store (iOS). Should you need any assistance this, our support team is always there to help you out.
- Sector: Hostelería
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
hotelogix experience
Revisado el 19/1/2023
Puntos a favor
we are using the past 2 years.We had a great and wonderful experience at hotelogix. Support from the Team is also wonderful.
Puntos en contra
We don't any cons on hotelogix. all over the experience was good
- Sector: Ocio, viajes y turismo
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
HOTELOGIX REVIEW
Revisado el 16/7/2021
HOTELOGIX ALLOWS ME TO GET A GREAT OVERVIEW OF MY BUSINESS AND INCREASE PROFIT BY USING REPORTS AND...
HOTELOGIX ALLOWS ME TO GET A GREAT OVERVIEW OF MY BUSINESS AND INCREASE PROFIT BY USING REPORTS AND THE FUNCTIONALITYOF THE SYSTEM TO ENSURE BEST RATES ARE BEING PUT OUT AND THE POS SYSTEM ALLOWS GREAT AUDITING AND REPEORTING WHICH ALSO HELPS IN BUSINESS PLANING AND PROFITBILTY.
Puntos a favor
HOTELOGIX IS EASY TO USE AND ALLOWS COMPLETE HOTEL MANAGEMENT OF RESERVATIONS AND POS SYSTEM TO ENSURE A SEEMLESS OPERATION.
Puntos en contra
INTEGRATION IS NOT SO EASY AS THE TECHNICIAN AND MANAGERS AT HOTELOGIX NEED TO TAKE TIME TO FULLY UNDERSTAND WHAT YOU WANT FROM THE SYSTEM AND HOW YOU NEED IT SET UP AS EVERY BUSINESS IS DIFFERENT AND OF COURSE IF YOU ARE NEW TO HOTELOGIX YOU DONT FULLY KNOW HOW IT WORKS AND WHAT GREAT FEATURES IT HAS. THIS CAN MEAN THAT YOU DONT GET FULL VALUE OR USE FROM THE SYSTEM AT FIRST AND IN WORST CASE YOU DONT SET UP PEFERCTLY SO NEED TO FIND WORK AROUNDS AT TIMES.
- Sector: Hostelería
- Tamaño de la empresa: 501-1.000 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Great Overall !!
Revisado el 30/6/2021
Puntos a favor
Overall system is very good including integration, OTA connectivity, review system. Great in reports.
Puntos en contra
We will be needing a back-office module.
- Sector: Hostelería
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
Full of errors and costing us revenue daily
Revisado el 30/1/2021
The system has all the features you need but the user interface is crowded and hard to use. ...
The system has all the features you need but the user interface is crowded and hard to use.
Critical errors make the system highly unreliable, and errors in their payments integrations that continuously fail to get fixed are causing the system to be too unreliable for operation.
Puntos a favor
It has a full feature set and functionality
Puntos en contra
- Their web booking engine cannot be customized so guests see a very ugly interface when trying to book online
- Their payments gateways aren't integrated with the frontdesk booking so you have to register payments for deposits when you take bookings via email or phone
- They did not upgrade their Stripe integration to comply with the new EU laws around authentication and payments, resulting in every single payment through our web booking engine now failing for a month. The company should have known about this for a year and should have been able to prepare their integration for this change but they failed to do so, and it's now costing us money every single day, every single minute. Hotelogix is responsive but are not able to give us a time line for when this is fixed and are essentially breaching EU law. This has been a horrendous experience and the support staff doesn't understand the severity of the issue.
- We have had several double bookings due to sudden integration failures with booking.com. Those issues have been fixed quickly by the support staff but really hurt our reputation even if it just happens a few times. Again, completely unreliable. You're just waiting every day for something to break.
- Sector: Hostelería
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Great customer support
Revisado el 20/12/2022
Puntos a favor
The constantly available customer support is wonderful!
Puntos en contra
Sometimes I run into issues I can't solve. I have to reach out to customer support. But they are always able to resolve it for me.
- Sector: Hostelería
- Tamaño de la empresa: Trabajador autónomo
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
This software really is the most bang for the buck!
Revisado el 2/11/2017
Lots of reports that were nice to have to make good business decisions. Inventory management. One...
Lots of reports that were nice to have to make good business decisions. Inventory management. One of the biggest advantages was the online inventory management.
Puntos a favor
This software is as simplistic or complex as you need it to be. It has all the features that a large hotel may need but works well with small motels too. I purchased this for a small 15 unit motel that operates seasonally. This software was not only one of the most affordable but it was by far the most effective. With such a small operation I really needed something simple. Hotelogix delivered. It doesn't overly complicate things like many of the other software I looked into. And best of all you can't beat the price. The support staff was fantastic anytime I needed assistance, which was minimal. I have been apart of many software installations in my experience. I can honestly say that none went so smooth as this one. These folks are friendly, patient, and readily available. They are also very honest as to recommendations for your business needs. I would recommend this software to any property manager regardless of size, but I would especially recommend it to anyone operating a small operation such as mine. You won't find a better deal out there. If you want to simplify your work life and get help managing your online program, go with Hotelogix.
Respuesta de Hotelogix
Hi Armand,
Thanks for taking the time to share your experience! We are glad to hear that you find Hotelogix easy to use, affordable and having good customer support. Such a review motivates us to make our product even better. Don¿t miss to checkout our Hotelogix Mobile Hotel app (available for both iOS and Android) to manage all your hotel operations on the go.
- Sector: Hostelería
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Love it
Revisado el 3/11/2021
Over the almost 10 years using this service, we have found it to be great product or all properties...
Over the almost 10 years using this service, we have found it to be great product or all properties big and small!
Puntos a favor
Great customer service, helpful and quick in response
Puntos en contra
terms are not the same in all places, some thing are called by different names.
- Sector: Hostelería
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Hotelogix Review
Revisado el 16/9/2022
Good and but calculations are different. 12% tax 10% service charge. if the MIRA calculations...
Good and but calculations are different. 12% tax 10% service charge. if the MIRA calculations manual and system figures to be the same.
Puntos a favor
Easy to operate. [SENSITIVE CONTENT] is helpful and attending for the system errors professionally. there are some issues are going on and some calculation mismatches. hope these will be sorted out shortly by[SENSITIVE CONTENT]
Puntos en contra
menu item costing to be implement and the store management to be restore.
- Sector: Hostelería
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
Capon Springs reservations
Revisado el 18/11/2021
Still learning how flexible it can be to meet our long term needs
Still learning how flexible it can be to meet our long term needs
Puntos a favor
ease of using booking chart to secure reservations
Puntos en contra
difficult to customize to our unique scenario of majority of repeat guests
Alternativas consideradas
Salesforce Sales CloudRazones para cambiar a Hotelogix
cost and customer service- Sector: Hostelería
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
Very misleading!
Revisado el 25/3/2019
I really wanted to give these people a good rating but honestly dealing with them has been a pain!...
I really wanted to give these people a good rating but honestly dealing with them has been a pain! Initially focus was on getting us to make a decision and pay, afterwards we had good cooperation until they found out our product is different vs. most hotels they work with. We've been [patient but sadly with 3 months in we find out out # 1 objective cannot be met!! How are we to run the business without that feature which was promised overtly through the sales cycle and follow up emails?
Puntos a favor
Our value proposition was threefold; 1) managing future standalone activities (meals, massages, transfers) and the like for non guests. 2) to drive more direct bookings 3) manage in property consumption on one system via POS. Items 2 is on and going well while item 3 is still to be completed. Item 1 which was our primary motivation just not going anywhere.
Puntos en contra
One main need we have was ability to book standalone group activities such as shower on the go, meals, massages, transfers etc for clients who are not staying in the hotel. The promised solution was "Activity POS" which is great except it cannot capture the correct date for said activity. It is very weird the way we are able to book activities for a future date but the confirmation can never read the future date. Likewise, there is NO WAY to see and anticipate the activity for weekly and monthly planning. It is completely useless!
Respuesta de Hotelogix
Hi Eva Maro,
We appreciate your feedback.
Considering that your request was very specific, it involves a higher level of customization. Catering to the needs of our clients is crucial to us, and we assure you that your request has been taken up. Our team is working towards resolving your issue at the earliest and in the meantime, we thank you for your patience.
- Sector: Hostelería
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
A solid PMS for small and midsize properties
Revisado el 12/4/2019
Hotelogix streamline online sales with success and reservation are getting very easy. support are...
Hotelogix streamline online sales with success and reservation are getting very easy. support are reactive when needed.
Puntos a favor
Its a complete PMS with a very user friendly reservation management screen, housekeeping module, POS module, booking engine and channel manager connexion.
the software is well adapted for properties from 10 to 100 rooms that are selling in multiple channels: online, walkings, travel agencies offline...
the mobile app is also very usefull for camps
Puntos en contra
some modules are very rich and need sometime to adapt but a half day training is sufficient in most cases
Respuesta de Hotelogix
Hey Yassir,
Thank you for your review!
Customer delight is at the core of everything that we do here at Hotelogix, and we are pleased to know that you've seen value in our product's user-friendliness and how end-to-end it is.
With our PMS, we are constantly striving towards our vision of making life easier for hoteliers, regardless of the size of property. Thanks again, for your trust in us.
- Sector: Software informático
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
Don’t trust them
Revisado el 14/11/2022
If they can scam a business partner how about a customer. I’ve even stop using it for weeks now ....
If they can scam a business partner how about a customer. I’ve even stop using it for weeks now . Ezee absolute is better
Puntos a favor
Hotelogix don’t pay their business partners. They’ll lie to your face promising percentage as reseller and 3 months now no news from them. Even email they don’t respond . My client paid one year directly but I don’t even know who I’m working with.
Puntos en contra
Hotelogix scam their business partners . If you consider being a reseller don’t work with them. Waste of time and energy.
- Sector: Hostelería
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
An Amazing Experience!
Revisado el 8/8/2021
The team at Hotelogix are excellent especially our account manager Ankit. Two thumbs up.
There...
The team at Hotelogix are excellent especially our account manager Ankit. Two thumbs up.
There were a few glitches this year but it has been resolved.
Puntos a favor
We have been using Hotelogix for many years . For the price point, this is the most comprehensive system in the market and has everything you need to run your hotel!
Puntos en contra
Sometimes there were glitches in the system and we were not able to check a guest in or make a reservation.
- Sector: Hostelería
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Hx- an awesome product
Revisado el 22/2/2019
Great and Whole some product, especially after using old Client-server products
Great and Whole some product, especially after using old Client-server products
Puntos a favor
Its features and user friendliness, also the intuitive nature of the application, making it easy to work with
Puntos en contra
Chat Support a little cumbersome and the report options are exhaustive
Respuesta de Hotelogix
Thank you for your feedback, Ajoy. Congrats on making the switch from a server-based software to cloud. We are glad that you find Hotelogix PMS user-friendly and intuitive. At Hotelogix, we are always looking for ways to create a delightful customer experience for our 1500+ customers.
