
Userlike
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Opiniones de 642

- Software usado A diario durante 1-5 meses
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Works, does what it should, integrations like Slack or Pipedrive are still far from being...
Revisado el 13/11/2017
Puntos a favor
Easy to install: Just implement a code snippet (e.g. via Google Tag Manager) and off you go.
Easy to customize: Change colors etc. in the backend.
Easy to use: Login in a browser tab and you're online.
Puntos en contra
We're coming from Lifezilla and need to get used to some differences over time. Not seeing all current visitors is one of them. The slack integration is much poorer than expected and pretty annoying in the end. Sending leads to pipedrive is a good idea but by far not where it could be regarding individual settings (like filling custom fields for the deal source).

- Sector: Internet
- Tamaño de la empresa: 501-1.000 empleados
- Software usado A diario durante Más de un año
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Impressive customer support.
Revisado el 28/6/2018
Puntos a favor
Userlike provides my team with analytical insights about our website traffic which our sales and marketing and product design departments have found very useful over the years.While also providing us with great support on every occasion when we have needed an helping hand with the Userlike program. I particularly will commend the selflessness of two reps of the Userlike support team , who have at times gone out of their way ,just to ensure we get the best experience using Userlike.
Puntos en contra
New agents we introduce to Userlike , take almost a week to fully figure out the navigation of this program and this is a pointer that it isn't an intuitive customer support program to use. Userlike's user interface must be re-engineered for the best experience for helpdesk agents.
- Software usado A diario durante 6-12 meses
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 1.0 /10
It's looking good, but it's buggy and quite expensive
Revisado el 9/5/2018
Puntos a favor
It's one of the best looking chats on the market.
Installation on the website is quite easy and straight forward.
Puntos en contra
Any reasonable feature is paid and payment is on the level, that you can easily consider livechat or intercom as alternative.
No application for support.

- Sector: Servicios financieros
- Tamaño de la empresa: 201-500 empleados
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Good value for money in overall despite few instabilities in oeration
Revisado el 7/3/2018
A good value for money, specially for small and medium size company with lots of useful features...
A good value for money, specially for small and medium size company with lots of useful features and exceptional ease of use
Puntos a favor
Very easy to use menu and dashboard. Powerful configuration, specially wording config. Chat butler is simple kind of bot but quite interesting, surprisingly at the entry-level pricing. Features like data export and chat-URL-source tracking are essentially useful to us to track down and measure digital marketing activities. Pricing is competitive given ranges of features provided. Package Team shall fit majority of small and medium business.
Puntos en contra
A capable chat bot would be useful even at a premium. Some instabilities are noted such as chat disappeared when both agent and customer were actually online, customers were shown offline message when agent was online
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
New Customer Experience with Userlike
Revisado el 21/2/2017
We wanted a quick solution for upgrading our customer experience in searching and buying products...
We wanted a quick solution for upgrading our customer experience in searching and buying products in our onlineshop. So we integrated the userlike chat system. A new great way to interact with our customers directly and get a quick response. Easy way to install and user friendly Dashboard and chatpanel.
Puntos a favor
- easy in use
- awesome dashboard
Puntos en contra
Backend possibilty to change the header Offline Chat Messages

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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Generally speaking very good.
Revisado el 24/10/2017
A definite increase in conversions from the website.
A definite increase in conversions from the website.
Puntos a favor
It does what it says it should do. Is simple to use, intuitive and reliable. The customer support is excellent.
Puntos en contra
Setting up operators could be clearer, I do not seem to be able to see historic chats from operators. and star ratings, only my own and I am the administrator.
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Userlike Review
Revisado el 22/2/2017
Userlike is a great onsite chat software. It is easy to implement and to use. The direct communicati...
Userlike is a great onsite chat software. It is easy to implement and to use. The direct communication with users raises our conversion rate. The service is great, we get answers within a few hours.
Puntos a favor
- Easy to use
- Top support
- Working without problems
- Clean interface
Puntos en contra
- Some special features are missing, e.g. prioritising chat partners
- Sector: Ocio, viajes y turismo
- Tamaño de la empresa: 11-50 empleados
- Software usado Semanalmente durante Más de un año
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Quick Customer Service Plus It's FREE
Revisado el 15/2/2017
I like that it's an option to use this resource for absolutely free. It's a useful feature and you...
I like that it's an option to use this resource for absolutely free. It's a useful feature and you can engage with a whole set of audience that prefers to chat. There are premium options for those with a good budget that can get even better features. What is nice, is that it allows customers to leave an email for when you are not available to chat and this feature follows the customer to every webpage in a way that does not hinder the customer or website experience.

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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
It's amazing!
Revisado el 6/12/2017
Puntos a favor
I like the easiness of use and integration, they have a great costumer support, and they do support start-ups!. And you can start for free, so you can use their great features: You can add push macros, so you can direct clients to the url where they can find your service; chat macros, so you can save time, and a lot of others features, so you feel like a pro. I really like them. It's a great service to get close to your customers and offer them a better service. As they feel closer to you, you have a better conversion rate, and with its build-in features you'll have a great value for money.
- Sector: Alimentación y bebidas
- Tamaño de la empresa: 2-10 empleados
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
Sale sIncreasing Chat System
Revisado el 18/11/2015
So far we are loving our experience with Userlike. It’s easy to manage and maintain. It has greatly...
So far we are loving our experience with Userlike. It’s easy to manage and maintain. It has greatly increased our contact with our customers and makes it easy for them to ask us quick questions. Many of our chats end in sales that may not have happened without the chat program. Userlike has a great clean look to it and makes it a simple process for our customers to chat with us.
Puntos a favor
It’s great to see the url that customers are looking at during the conversation and to have the live view of what they are typing. It makes it easy to have quick responses to questions and point customers in the right direction.
Puntos en contra
There isn’t a phone app available for Userlike which would be really nice for when I’m not sitting at the computer. Their mobile site looks nice, but just not as nice as an app would be. It would also be nice to have the ability to save replies for the most common conversations.
- Sector: Automoción
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de un año
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
We can easily inform, help our customers. also promote sales. Decrease phone calls and emails.
Revisado el 30/6/2017
This software let us increase our sales. We can reassure the customer and give him ultimate...
This software let us increase our sales. We can reassure the customer and give him ultimate details about the product.
We can unblock a sale that would be stuck in the purchase tunnel by giving good advices.
We can also process more faster and sometimes in real time after sale service request. This service transform also customer into caregiver and help us find bugs on our website, but also help us to improve our services.
In general phone calls and emails amount decrease seriously.
Puntos a favor
I like the chat administration panel, because it's simple to use and efficient.
I like the general new design and the pastel colors of the widget chat panel.
I like the service speed and the high level of the server availability.
Puntos en contra
Impossible to let the customer upload a file or send a file. So to overcome this issue, I use links to my Dropbox.
To my mind configuration panel is a bit messy. For example, chat behaviour set up is hidden far in the background of the software. In the other hand, a lot of useless functions are in foreground.
For instance, functions used only by big companies are always on first page. It would be clever to offer a configuration panel according the need and/or the kind of customer.
- Software usado A diario durante Más de dos años
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
An excellent system for a small-medium sized business
Revisado el 30/11/2017
Puntos a favor
The software is at a good price with all the necessary features required by a small to medium-sized enterprise.
Puntos en contra
Slightly clunky UI both from the back end user's perspective and also the limited range of options fr how the chat window appears on your website.
- Sector: Telecomunicaciones
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 1-5 meses
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Probabilidad de recomendación 10.0 /10
Free trial gives great insight into how live chat can help grow your business
Revisado el 1/3/2019
Puntos a favor
The free trial helped us understand the number of people we were missing on a daily basis. All those potential customers (read: $$$) that connected, looked around, and left without ordering. During the trial, we started responding to live chat messages (thanks to the widget that is actually EASY to install on even an old HTML based website) and sometimes even proactively offering a chat to users when they first arrived or landed on a certain page. The management interface to watch for visitors and respond to chats is simple and nicely featured, and the live chat widget on the user side is clean and easy to understand.
Puntos en contra
Our only feedback is that it would be nice if we weren't automatically logged out after X period of time, because of the infrequency of chats sometimes we exceed the idle time and aren't logged in for all potential chat sessions (read: $$$).
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
very nice to use this tool, Support is very fast an easy
Revisado el 5/7/2017
Puntos a favor
The tool works very fast. It is easy to use. When i Need help i get help . Often i talk tolk to customers, who are very happy abaut thios Option of Chat.
Puntos en contra
sometimes i lose the Connection, when a user is online(perhaps the Problem is on customer side). The warning when someone is in Chat should work better.
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
very nice, small improvements possible
Revisado el 3/8/2017
Better customer support
Better customer support
Puntos a favor
Easy integration, lots of functionality, helps to support me in my business, gives me a lot of insights, easy payment plan
Puntos en contra
The "hallo sie sprechen mit...." colour needs to be adjustable already in the team version. Out colour is yellow and by using that, this line is not readable. Screenshot for Operators without customer approval may be violating data privacy rules. Explanation texts are not sufficient enough. Mpre tutorials would be nice. Goals finction needs also to be more customizable e.g. my goal is 5 star ratings for chats not a site visit
- Sector: Software informático
- Tamaño de la empresa: 2-10 empleados
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
The program meets the expectations quite well. It's really easy to set up.
Revisado el 17/8/2017
A simple option to interact with customers who visit our website.
A simple option to interact with customers who visit our website.
Puntos a favor
Has a special plan for startup
It integrates very easily into the wordpress we use.
It has a great variety of options to configure the graphic aspect and its behavior.
It has a bot that makes the offline conversation with the client more interactive
It would emphasize its integrations with other programs like Freshdesk for example.
Puntos en contra
No triggers to configure based on user behavior.
You do not have the option to acquire a license for a single agent.
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Fuente de la reseña
Calificación general
- Facilidad de uso
So far, so good. Completely satisfied with no complaints.
Revisado el 31/1/2018
Puntos a favor
I've been testing the software over the last few weeks and have found it to be very easy to use. Set up and configuration haven't been. problem. It works just like I hoped it would. As our nonprofit grows, I expect it will be a valuable tool in communicating with potential clients.
Puntos en contra
This is my first foray into this type of software, so I'm not an experienced user who knows how to push the envelope when I'm testing Userlike. Thus far, however, I haven't found any issues with its functionality.
- Sector: Bienes de consumo
- Tamaño de la empresa: 51-200 empleados
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Probabilidad de recomendación 8.0 /10
We implemented the snippet in less then 5 minutes at our page and could start chatting.
Revisado el 18/2/2018
Super-easy implementation and fast insights about the incoming questions.
Super-easy implementation and fast insights about the incoming questions.
Puntos a favor
We were curious about what kind of questions our customers will ask and what resources we had to provide to serve good quality responses to the incoming questions. It's a big advantage that Userlike comes with a 2 weeks, free test period and a super simple installation. Literally, after 5 minutes we have been able to chat with our customers. You simply register at the website, get your snippet to implement at your CMS or shop system and start chatting.
Puntos en contra
We tested the full version. The free and cheaper versions will have limited functionality. We did not test this yet. The only negative point we found: if all operators are offline, the chat widget still shows up in the front-end. We would prefer the chat button to disappears if no operator is available.
- Sector: Ocio, viajes y turismo
- Tamaño de la empresa: 2-10 empleados
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Nice and easy way to be closer to your customers
Revisado el 8/11/2017
We see the main benefit in the shortening of the distance to our customers. They can easily ask...
We see the main benefit in the shortening of the distance to our customers. They can easily ask questions without filling in a whole contact formular.
Puntos a favor
I like most the possibility to give the chats a topic afterwards so that I can analyze what the main questions are from customers that visit our website.
Puntos en contra
I like least the setup are. It is a little bit confusing when you do it for the first time. But I have to admit that I did not do the tutorials before I set everything up. I just did it on intention.
- Sector: Internet
- Software usado A diario durante 6-12 meses
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Very User friendly
Revisado el 20/6/2018
Thanks
Thanks
Puntos a favor
This is so smart and a good way to communicate in my business we really need something like for the business to keep going. All good and very easy to manage
Puntos en contra
Nothing so far it so consistent when it comes to its' nature. Please keep it up. And i am planning to use it for all of my life.
- Sector: Servicios financieros
- Tamaño de la empresa: 201-500 empleados
- Software usado A diario durante 1-5 meses
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
The best one I tried
Revisado el 3/11/2017
Inexpensive, easy to configure chat program that comes with a chatbot. What more can you ask for?
Inexpensive, easy to configure chat program that comes with a chatbot. What more can you ask for?
Puntos a favor
I love the look and feel of this chat program. It is pretty, simple and clean. It comes with a chatbot which is fairly unusual in this price range. It was easy enough to set up in my test environment. This solution felt very complete. There wasn't anything that I couldn't do except for add my own branding. I think that may have been a limitation of the trial version.
Puntos en contra
The configuration for the chatbot was really tucked away deep in the configuration. The only other complaint was that the trial should have had more features available than it did.
- Sector: Servicios
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 1-5 meses
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Amazingly easy to work with!
Revisado el 29/5/2018
More Customer interactions
Higher Conversion rate
Fast and easy support for our potential customers
More Customer interactions
Higher Conversion rate
Fast and easy support for our potential customers
Puntos a favor
Awesome functionality
Easy to setup
Highly customizable
Easy to use
Perfekt use of roles and support topics*
* We have a wide range of support topics within our online shop and due to the possibility to assign different operators skills and roles, it's easy to get directly to the right operator!
Puntos en contra
To be honest, theres nothing negative to say about. If you got a problem or looking for a solution and cant find it, theres always a nice guy on the Customersupport livechat who will give you the right answers in a very short time
- Sector: Aprendizaje en línea
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Prueba gratis
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Excellent prouct
Revisado el 22/1/2019
After tryong out a number of other products, Userlike Live chat is by far the best product we have...
After tryong out a number of other products, Userlike Live chat is by far the best product we have used and we plan to continue doing so. Than you for making this solution and for contantly inproving it.
Puntos a favor
The product is very functional, but to ephasize one of the options that is most useful for us is the ability to use it in multiple languages and that the automatic responses are very precise and informative to the users.
Puntos en contra
So far we have not encountered any major disikes, but maybe the configuration of the operatiors is not so easilay visable from some panels. This is a bit confusing for our employes when setting ther profiles.
- Sector: Muebles
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante 6-12 meses
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Great tool for fast and efficient customer support.
Revisado el 30/6/2017
Puntos a favor
- Very easy to use
- Great setting possibilities
- Good adaptability
- Good value
- Fast Support from Userlike
Puntos en contra
- It would be great if you could send pictures in chat
- Individual modules (such as analysis) are not purchased separately
- Sector: Fabricación de productos eléctricos/electrónicos
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 6-12 meses
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Great software for connecting with customers!
Revisado el 29/6/2017
Puntos a favor
I like the clean usability and interface. I also enjoy the ability to host the chat natively on our website.
Puntos en contra
The notification system could use some improvements. Mostly I would like it to notify my phone when a chat is received.