Opiniones de Chargebee
Chargebee
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Opiniones de 90
- Sector: Sistema judicial
- Tamaño de la empresa: 501-1.000 empleados
- Software usado Semanalmente durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Mi experiencia en Chargebee
Revisado el 18/10/2023
Puntos a favor
La plataforma es de gran ayuda con la facturación en negocios, aumenta la eficiencia a la hora de facturar.
Puntos en contra
En mi opinión el plan Rise debería tener soporte por chat y telefónico en tiempo real. Fuera de eso todo bien.
- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 10.000+ empleados
- Software usado A diario durante Más de un año
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Chagebee solucion para facturación
Revisado el 15/5/2023
Puntos a favor
Ha sido un aplicativo muy útil para el área de pagos y facturación de la empresa.
Puntos en contra
Se podría mejorar la interfas de facturación
- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Enabling Businesses to Monetize their Subscription Models Effectively
Revisado el 16/2/2023
Additionally, Chargebee's customer support and documentation are well-regarded, with many users...
Additionally, Chargebee's customer support and documentation are well-regarded, with many users praising the company's responsiveness and helpfulness in resolving any issues or answering questions
Puntos a favor
Streamline your subscription management with Chargebee's all-in-one platform,Chargebee's powerful billing and revenue automation features make subscription management a breeze,Get paid faster and grow your business with Chargebee's flexible payment options
Puntos en contra
Chargebee's revenue recognition capabilities give you accurate insights into your business's financial health.
- Sector: Software informático
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Chargebee experience
Revisado el 27/4/2022
Puntos a favor
It's really easy to use and handles everything for you + it has great documentation for developers and I havem't encoutered any kind of bug which is truly amazing. Chargebee is basically perfect!
Puntos en contra
Didn't find any cons, maybe it can get confusing seen the amount of settings but there is documentation made to help you.
- Sector: Software informático
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
Grossly incompentant
Revisado el 21/7/2019
If I could do things over again I would have selected a similar provider even if I was forced to...
If I could do things over again I would have selected a similar provider even if I was forced to pay several hundred dollars per month it would have obviously been worth it. Now I have to make the decision of whether I want to potentially lose over half my subscribers again like the last time I switched billing systems (to Chargebee) or accept that I'm locked in for life.
Puntos a favor
Easy to set up and has a good API. Support is good and fast response so long as the issues are simple and don't involve anything technical.
Puntos en contra
The backend system is grossly unoptimized to the point many of my customers cannot be billed anymore. I was not informed of these issues when signing up and was promised that the system would be able to handle my very specific usecase. It clearly can't despite me giving them actual numbers. I've already lost over $6000 in charges I can't add to my customers' invoices and a few thousand dollars in invoices that can't be generated. For the past two months I've been unable to add charges for any of my customers and keep getting the runaround by different support agents as to what the cause is. First I was told I was violating a 150 API calls per minute limit despite the fact that not a single call had gone through successfully in the entire time period they were citing but also I'm skeptical of because each API call I make to their service takes between 2 and 10 seconds to complete. Now I'm told I need to batch things weekly because adding charges to my customers is too taxing on their CPUs. Billing line items should scale linearly but it is clear from how quickly their API bogs down that it scales exponentially for them at best and likely even worse. I never had this problem with my previous provider and they aren't even a billing or invoicing company.
- Sector: Software informático
- Tamaño de la empresa: 11-50 empleados
- Software usado Semanalmente durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
ChargeBee
Revisado el 10/4/2024
Puntos a favor
Great software to gather customer billing info
Puntos en contra
Hubspot/CRM integration is not great, we haven’t been able to transfer all necessary info
- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Best tool for billing and recurring
Revisado el 23/12/2022
Puntos a favor
As a business owner, I know how hard it is to manage the bill. Chargebee makes the process seamless and easy. It's great for recurring subscriptions and provides the best customer service experience. Chargebee is the best billing and recurring tool I've ever used. The interface is clean and easy to use, plus it has a lot of features that make it worth the price. I love that they have integrations with so many other platforms, like Slack or Zapier. It's really helped us save time on our billing process in particular.
Puntos en contra
I don't have any complaints at this time.
- Sector: Servicios de información
- Tamaño de la empresa: 11-50 empleados
- Software usado Mensualmente durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Best SaaS subscription billing platform
Revisado el 13/12/2022
Puntos a favor
I have been using Chargebee for over a year now and I am completely in love with it. It's the best SaaS subscription billing platform out there and I would highly recommend it to anyone looking to start a subscription based business. The customer service is also fantastic, they are always available to help and their responses are quick.
Puntos en contra
Some of configuration is complex to understand. But thier customer support is quick to help us.
Alternativas consideradas
Stripe- Sector: Software informático
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Great system, very easy for start ups
Revisado el 3/3/2022
Despite not being able to afford many of the features our package is still totally fit for purpose...
Despite not being able to afford many of the features our package is still totally fit for purpose and has helped our business grow since we were founded, and the cusotmer support is incredible.
Puntos a favor
This system is very simple to use and makes setting up subscription management for a tech start up simple. It provides great customer overview and we have it integrated using APIs and zapier into our CRM as well directly into our app to ensure that access and user numbers are controlled by whether a cusotmer has an active subscription.
Puntos en contra
There are a lot of amazing features that you can only access with much more expensive plans.
Respuesta de Chargebee
Thanks so much for your positive feedback Jo. We really appreciate the time you took to write such a detailed review! Your feedback enables us here at Chargebee to further develop our products and services. In addition, your review will help our future customers to make more informed purchase decisions. Please do not hesitate to share any other feedback you have in the future. Thanks again for being an advocate for Chargebee.
- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Excellent billing s/w for SaaS businesses.
Revisado el 3/5/2022
The business problem we are solving with Chargebee is managing our Subscription-based billing and...
The business problem we are solving with Chargebee is managing our Subscription-based billing and invoicing. It has streamlined it very well for us, bar a few hiccups here and there. The support has been tremendous and it has overall been a pleasant experience.
Puntos a favor
I loved the interface, and how easy it was to set things up for our subscription-based billing. Some of the things I really liked are creating plans, coupons, add-ons, sending payment links, updating invoices and customer info, AND how all of these work seamlessly with each other.
Puntos en contra
I would have liked more customisation in terms of invoicing, for eg: set a subscription and add add-hoc line items in it in the middle of the subscription cycle. Another thing which could be improved is the integration with our CRM (Hubspot). Plenty of times, the deal creation from Chargebee to Hubspot either didn't work, or worked differently from the expected behaviour, in spite of setting things up as instructed.
- Sector: Telecomunicaciones
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Great product and even better Customer Support
Revisado el 4/10/2022
We are efficient in new client onboarding and subscription processes because of Chargebee. We were...
We are efficient in new client onboarding and subscription processes because of Chargebee. We were manually raising invoices before but with Chargebee the process is simplified and very effective.
Puntos a favor
We have a SMB and Enterprise Sales team and use Chargebee for accounting and subscription purposes to great effect. Invoicing a new client is very easy and UI is super fluid. We have raised a couple of tickets when we encountered bugs but their Customer Success team got in touch with us and solved it within a day.
Puntos en contra
There were bugs (duplicate invoice created, client email not registering etc) these happen more frequently than we'd like. It's not that much of a problem because they get resolved super quick
- Sector: Software informático
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Chargebee saved us a TON of dev time.
Revisado el 3/10/2017
Puntos a favor
I love that Chargebee allows young startups to get their feet under them before charging them. The integration into Braintree was SUPER easy and we haven't really had any problems with it since we started using it.
It allows us to manage subscriptions without building our own dev dashboard to do that and gives us much more flexibility than Braintree for doing so. We use coupons to run promos and Chargebee makes that super easy. We use their hosted page for payments inside of an iframe and that has been helpful as well.
Again the biggest thing as a young startup is not having to build all of that ourselves or asking the dev team to make changes every time we need to address an issue. Overall I've been very happy with Chargebee and we plan to continue to use them moving forward.
Puntos en contra
I'd love for the reporting dashboard to be a little more robust and user friendly. It's not bad but it could definitely be better.
Being able to accept multiple currencies could also be handled better, but we get by just fine with the way it's set up.
It makes you change your password every 90 days, which is annoying to me but I guess it's more secure...
- Sector: Hostelería
- Tamaño de la empresa: 11-50 empleados
- Software usado Semanalmente durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Chargebee
Revisado el 17/11/2023
Puntos a favor
Chargebee provides excellent customer services
Puntos en contra
Can be expensive for small businesses.
- Sector: Administración educativa
- Tamaño de la empresa: 1.001-5.000 empleados
- Software usado Semanalmente durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Great platform for billing and subscription.
Revisado el 7/12/2022
Overall, Chargebee is a great billing solution and I would recommend it to anyone!
Overall, Chargebee is a great billing solution and I would recommend it to anyone!
Puntos a favor
There are many things that I like about Chargebee, but the thing that I like most is the fact that it makes billing easy. No more worrying about whether or not I am being charged the right amount, or if I am being charged at all. Chargebee takes care of all of that for me, and all I have to do is sit back and relax.
Puntos en contra
I think that Chargebee is a good product but there are definitely some areas that could be improved. Sometimes payment gateway doesn't load and it show error which is bit frustating.
- Sector: Software informático
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Easy Subscription Management
Revisado el 25/2/2021
It has been useful to set up our automated subscription plans. Creating different plans, promos,...
It has been useful to set up our automated subscription plans. Creating different plans, promos, and payment methods were quite easy.
Puntos a favor
Chargebee makes it very easy to set up automatic billing, subscription creation, and setting up promos for our customers. The interface is fairly straightforward to navigate and they connect with much of our tech stack, which helps streamline workflows.
Puntos en contra
Not much to not like. There are a lot of settings, such as reminders and notifications that you need to make sure you set up if you want to stay on top of your billing. Once they are set up, they are very helpful!
- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 3.0 /10
Good of the shelf product, with a lot of problems when you scale
Revisado el 5/3/2020
We are still using it, but more because the time and cost to change is very high than for other...
We are still using it, but more because the time and cost to change is very high than for other reasons - and I am not sure that forever is going to be the case. I wouldn't recommend using this product if you need anything beyond the basic subscription management capabilities. Support wasn't good either. In 6 months we had 3 account managers change and I am not even sure how to reach our account manager now. When coupled with the pricing they charge, I wouldn't recommend utilizing this product beyond its basic subscription management.
Puntos a favor
I love that it has multiple options and features. And the core subscription management works really well. It is great for companies that start from scratch and need quick 0-80 solution.
Puntos en contra
The issues start when you go deeper. Revenue story has lots of data reliability issues, slow refresh rates, information that changes in hindsight. The more you leverage the advanced capabilities the more disappointed you are. We had dashboards disappear, web hooks not triggering without any apparent reason and much more. We need to spend hours validating the data and double check three times before we can decide to rely on the output.
- Sector: Internet
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 2.0 /10
Good only if you use the default set-up
Revisado el 17/3/2021
In the beginning was very nice, but the more I use the product, the less I like it. We are...
In the beginning was very nice, but the more I use the product, the less I like it. We are considering moving to a different provider even if this will require to re-implement all our payment process.
Puntos a favor
At the beginning, when we started using this software, the setup was quite easy and just following their online documentation we could set up everything in our project.
Puntos en contra
Things started to go wrong when we try to use a more advanced implementation using their API. Integration with Hubspot was a mess, but we manage to fix that. On the other hand, 3DS implementation is very poorly documented if you don't use their in-house components. The support team is one of the worst I've encountered, they give you contradictory explanations, they don't even properly read the information you provide and it's very difficult to get the level 2 support.
- Sector: Software informático
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Reliable recurring billing platform
Revisado el 13/9/2018
Puntos a favor
Chargebee is a very effective platform for recurring billings. It allows you to create plans, addons, coupons, and invoice reliably time and again.
Puntos en contra
Complex billing situations, such as sending a customer a single invoice for several subscriptions, are a bit more complex and require a lot of meddling with the system.
Respuesta de Chargebee
Hi Peter,
Thank you for your review :)
We do have a feature called Consolidated Invoicing that provides the functionality to consolidate and send out a single invoice for multiple subscriptions of a customer. We will send out a detailed email to you on this feature at the earliest.
- Sector: Software informático
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Seamless subscriptions and recurring revenue
Revisado el 26/7/2022
Puntos a favor
Chargebee allows our team to seamlessly manage subscriptions and recurring revenue. UI is simple and clear, with all the features required
Puntos en contra
We haven't had major issues with Chargebee in about two years of working with it
Alternativas consideradas
Stripe- Sector: Internet
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Billing Software For All
Revisado el 6/12/2018
Chargebee enables is to efficiently bill clients and keep updated records of all customer billing...
Chargebee enables is to efficiently bill clients and keep updated records of all customer billing information. The system also enables us to remind clients on outstanding payments. Its integration with our CRM enables us to help keep a centralized platform for custom relations.
Puntos a favor
The seamless integrations is enables as well as the automation that come with it.
Puntos en contra
The UI can be a bit dragging and makes it difficult for one to stick on the software.
- Sector: Comercio minorista
- Tamaño de la empresa: Trabajador autónomo
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Easy with many possibilities
Revisado el 3/6/2022
Simple to set up and easy to use. Nice support for customers.
Simple to set up and easy to use. Nice support for customers.
Puntos a favor
The implementation into our product and Slack. Statistic overview. It is very easy to set up customer and provide them also with info/status mails too.
Puntos en contra
To be honest, chargebee gives me more that I expected :D. Billing and subscription service was that what we need. And of course, the different types of mails notifications.
- Sector: Marketing y publicidad
- Tamaño de la empresa: 2-10 empleados
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
Simply Awesome Subscription Billing that JUST WORKS!
Revisado el 28/10/2015
I''ve been relying on Chargebee to handle all subscription needs for my online wordpress maintenance...
I''ve been relying on Chargebee to handle all subscription needs for my online wordpress maintenance service for the last 3 years. They always went above and beyond my expectations in helping me with anything I asked of them. I have never once encountered a problem due to their service! I love their team. I respect their leadership. I highly recommend you check them out!
Puntos a favor
Fast and easy setup, Intuitive UI, Rich features, Flexible, Stable, Great support
Puntos en contra
None! Never had an issue.
- Sector: Aprendizaje en línea
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Prueba gratis
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
[SENSITIVE CONTENT] helped me alot during the onboarding!
Revisado el 8/6/2022
Puntos a favor
Great to integrate into any website builder
Puntos en contra
Difficult to configure but the onboarding process with the engineer fix this issue
- Sector: Software informático
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Recurring subscriptions made easy
Revisado el 13/11/2016
A fantastic tool which makes it really easy to handle all your subscriptions in one place....
A fantastic tool which makes it really easy to handle all your subscriptions in one place.
Integrate it with the API and you can quickly start charging your customers on any period that you want. With smart and simple integrations to payment gateways you will see money on your account directly and you don't need to handle the credit card information.
New product and coupons is simply added and managed in the interface.
Looking forward to explore the tool even more.
Puntos a favor
Easy to use
Simple setup
Great support
Puntos en contra
Missing the possibility to be able to add multiple invoice rovs to an invoice.
- Sector: Marketing y publicidad
- Tamaño de la empresa: 2-10 empleados
- Software usado Mensualmente durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Probabilidad de recomendación 8.0 /10
Good overall
Revisado el 4/11/2021
I've used it for online payments mainly, and have recommended it to a few colleagues.
I've used it for online payments mainly, and have recommended it to a few colleagues.
Puntos a favor
It's easy to set up payment links to send to clients and everything is process quickly.
Puntos en contra
Some features were a little convoluted but at least the help section is thorough.