
Chargebee
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Opiniones de 61

- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Best tool for billing and recurring
Revisado el 23/12/2022
Puntos a favor
As a business owner, I know how hard it is to manage the bill. Chargebee makes the process seamless and easy. It's great for recurring subscriptions and provides the best customer service experience. Chargebee is the best billing and recurring tool I've ever used. The interface is clean and easy to use, plus it has a lot of features that make it worth the price. I love that they have integrations with so many other platforms, like Slack or Zapier. It's really helped us save time on our billing process in particular.
Puntos en contra
I don't have any complaints at this time.
- Sector: Software informático
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Everything is in there
Revisado el 3/2/2022
Good. We used to do manual invoices separate from credit card invoices. Having a single billing systems improves efficiency and we have a single source of the truth with respect ti critical business KPI's.
Puntos a favor
I like that we can also do quotes from the system that customers can accept and it takes them to the checkout. Huge time-save for our sales team.
Puntos en contra
It's hard to do price indexation to subscriptions. It generates credits and credit notes that our customers initially don't understand without us explaining it.
Alternativas consideradas
ChargifyRazones para elegir Chargebee
Recurly was more expensive and could not give us a good deal to their enterprise plan as an existing customer.Software anterior
RecurlyRazones para cambiar a Chargebee
Chargebee was more simple which suited are business. Chargify was good too. Conceptually they can address complexer issues but it also makes it harder to implement. They could also not support future billing.Respuesta de Chargebee Traducir a español
Thanks so much for your positive feedback Mark. We really appreciate the time you took to write such a detailed review! Your feedback enables us here at Chargebee to further develop our products and services. In addition, your review will help our future customers to make more informed purchase decisions. Please do not hesitate to share any other feedback you have in the future. Thanks again for being an advocate for Chargebee.
- Sector: Fabricación de productos eléctricos/electrónicos
- Tamaño de la empresa: 501-1.000 empleados
- Software usado Mensualmente durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 4.0 /10
Chargebee
Revisado el 11/12/2022
Puntos a favor
The tax calculation for me was the feature that saves me a lot of time and money .But you can customise everything fast and easy
Puntos en contra
In the beginning the setup take a lot of time about 3 months and it was a quite complex
- Sector: Ingeniería civil
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Imperfect, but still pretty good
Revisado el 18/10/2022
Mostly positive. Myself (non-technical) and my technical team have been able to integrate with our product and website with few issues aside from the previously mentioned requests. Also, my email with Chargebee is [email protected] (old email) even though I have [email protected] listed here.
Puntos a favor
I'm able to handle my payment processing, recurring subscriptions, license validation, reports and more all from the same product.
Puntos en contra
Usually support is helpful but there have been a few times when the feature just isn't available and there was no timetable given as to when it could be added (or how I could make sure the development team received my request). Two examples- you can't hide the subscription amount when someone is signing up for a free trial and if you have a free trial assigned to a plan the user can't skip the free trial if they want to be charged immediately (you can help them with this on the backend, which adds friction).
- Sector: Software informático
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Chargebee experience
Revisado el 27/4/2022
Puntos a favor
It's really easy to use and handles everything for you + it has great documentation for developers and I havem't encoutered any kind of bug which is truly amazing. Chargebee is basically perfect!
Puntos en contra
Didn't find any cons, maybe it can get confusing seen the amount of settings but there is documentation made to help you.

- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Excellent billing s/w for SaaS businesses.
Revisado el 3/5/2022
The business problem we are solving with Chargebee is managing our Subscription-based billing and invoicing. It has streamlined it very well for us, bar a few hiccups here and there. The support has been tremendous and it has overall been a pleasant experience.
Puntos a favor
I loved the interface, and how easy it was to set things up for our subscription-based billing. Some of the things I really liked are creating plans, coupons, add-ons, sending payment links, updating invoices and customer info, AND how all of these work seamlessly with each other.
Puntos en contra
I would have liked more customisation in terms of invoicing, for eg: set a subscription and add add-hoc line items in it in the middle of the subscription cycle. Another thing which could be improved is the integration with our CRM (Hubspot). Plenty of times, the deal creation from Chargebee to Hubspot either didn't work, or worked differently from the expected behaviour, in spite of setting things up as instructed.
- Sector: Administración educativa
- Tamaño de la empresa: 1.001-5.000 empleados
- Software usado Semanalmente durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Great platform for billing and subscription.
Revisado el 7/12/2022
Overall, Chargebee is a great billing solution and I would recommend it to anyone!
Puntos a favor
There are many things that I like about Chargebee, but the thing that I like most is the fact that it makes billing easy. No more worrying about whether or not I am being charged the right amount, or if I am being charged at all. Chargebee takes care of all of that for me, and all I have to do is sit back and relax.
Puntos en contra
I think that Chargebee is a good product but there are definitely some areas that could be improved. Sometimes payment gateway doesn't load and it show error which is bit frustating.

- Sector: Telecomunicaciones
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Great product and even better Customer Support
Revisado el 4/10/2022
We are efficient in new client onboarding and subscription processes because of Chargebee. We were manually raising invoices before but with Chargebee the process is simplified and very effective.
Puntos a favor
We have a SMB and Enterprise Sales team and use Chargebee for accounting and subscription purposes to great effect. Invoicing a new client is very easy and UI is super fluid. We have raised a couple of tickets when we encountered bugs but their Customer Success team got in touch with us and solved it within a day.
Puntos en contra
There were bugs (duplicate invoice created, client email not registering etc) these happen more frequently than we'd like. It's not that much of a problem because they get resolved super quick

- Sector: Servicios de información
- Tamaño de la empresa: 11-50 empleados
- Software usado Mensualmente durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Best SaaS subscription billing platform
Revisado el 13/12/2022
Puntos a favor
I have been using Chargebee for over a year now and I am completely in love with it. It's the best SaaS subscription billing platform out there and I would highly recommend it to anyone looking to start a subscription based business. The customer service is also fantastic, they are always available to help and their responses are quick.
Puntos en contra
Some of configuration is complex to understand. But thier customer support is quick to help us.
Alternativas consideradas
Stripe- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 6.0 /10
An excellent choice for big businesses
Revisado el 2/2/2023
Puntos a favor
Simple integration and easy to use features make it excellent choice for any big business. It provides all necessary tools for an ecommerce business and very rigid on data security.
Puntos en contra
There are few plans but I must say it is very expensive to run for a small business.
- Sector: Software informático
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Chargebee saved us a TON of dev time.
Revisado el 3/10/2017
Puntos a favor
I love that Chargebee allows young startups to get their feet under them before charging them. The integration into Braintree was SUPER easy and we haven't really had any problems with it since we started using it.
It allows us to manage subscriptions without building our own dev dashboard to do that and gives us much more flexibility than Braintree for doing so. We use coupons to run promos and Chargebee makes that super easy. We use their hosted page for payments inside of an iframe and that has been helpful as well.
Again the biggest thing as a young startup is not having to build all of that ourselves or asking the dev team to make changes every time we need to address an issue. Overall I've been very happy with Chargebee and we plan to continue to use them moving forward.
Puntos en contra
I'd love for the reporting dashboard to be a little more robust and user friendly. It's not bad but it could definitely be better.
Being able to accept multiple currencies could also be handled better, but we get by just fine with the way it's set up.
It makes you change your password every 90 days, which is annoying to me but I guess it's more secure...
- Sector: Software informático
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Great system, very easy for start ups
Revisado el 3/3/2022
Despite not being able to afford many of the features our package is still totally fit for purpose and has helped our business grow since we were founded, and the cusotmer support is incredible.
Puntos a favor
This system is very simple to use and makes setting up subscription management for a tech start up simple. It provides great customer overview and we have it integrated using APIs and zapier into our CRM as well directly into our app to ensure that access and user numbers are controlled by whether a cusotmer has an active subscription.
Puntos en contra
There are a lot of amazing features that you can only access with much more expensive plans.
Respuesta de Chargebee Traducir a español
Thanks so much for your positive feedback Jo. We really appreciate the time you took to write such a detailed review! Your feedback enables us here at Chargebee to further develop our products and services. In addition, your review will help our future customers to make more informed purchase decisions. Please do not hesitate to share any other feedback you have in the future. Thanks again for being an advocate for Chargebee.

- Sector: Seguridad informática y de redes
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Our perfect subscription manager
Revisado el 2/11/2018
Puntos a favor
We rely on Chargebee to manage subscriptions to our product. It's easy to use and to be integrated, and offers many features such as invoicing, TAX calculator based on location, several plans, offline payments, etc. Customer Support is great and they always hear what you say.
Besides managing your subscriptions, it does something very important. By using their payment form on your website, you can easily integrate with several payment processors. This is especially important if you have payments that have been rejected by one processor and you can send them to another processor. It also reduces the dependency on one single processor.
Puntos en contra
The only thing that comes to mind is that the invoices it produces are not legal in some countries. For instance, in my country, invoicing software needs to be certified and to produce a SAF-T file with all invoices, that we need to submit to tax authorities. Since Chargebee doesn't do any of that, I need to have a separate invoicing platform.
- Sector: Software informático
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Excellent subscription management platform
Revisado el 24/10/2019
Overall a very capable subscription management tool with great integrations and great support them!
Puntos a favor
Excellent platform to manage your Saas Business. Great, very easy to use integrations with many vendors (Stripe, QuickBooks, Zapier, etc). Highly customizable settings for everything: email templates, the general look, and even the workflow & the custom fields.
Puntos en contra
Takes some time to get used to how to work together with your app and integrate everything to work flawlessly, but it worth it. I just wished that when the client has to select the quantity of their licenses, you could edit the label from Quantity to "users" or "licenses".
Alternativas consideradas
StripeRazones para cambiar a Chargebee
Integrations is a big plus!- Sector: Software informático
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
Grossly incompentant
Revisado el 21/7/2019
If I could do things over again I would have selected a similar provider even if I was forced to pay several hundred dollars per month it would have obviously been worth it. Now I have to make the decision of whether I want to potentially lose over half my subscribers again like the last time I switched billing systems (to Chargebee) or accept that I'm locked in for life.
Puntos a favor
Easy to set up and has a good API. Support is good and fast response so long as the issues are simple and don't involve anything technical.
Puntos en contra
The backend system is grossly unoptimized to the point many of my customers cannot be billed anymore. I was not informed of these issues when signing up and was promised that the system would be able to handle my very specific usecase. It clearly can't despite me giving them actual numbers. I've already lost over $6000 in charges I can't add to my customers' invoices and a few thousand dollars in invoices that can't be generated. For the past two months I've been unable to add charges for any of my customers and keep getting the runaround by different support agents as to what the cause is. First I was told I was violating a 150 API calls per minute limit despite the fact that not a single call had gone through successfully in the entire time period they were citing but also I'm skeptical of because each API call I make to their service takes between 2 and 10 seconds to complete. Now I'm told I need to batch things weekly because adding charges to my customers is too taxing on their CPUs. Billing line items should scale linearly but it is clear from how quickly their API bogs down that it scales exponentially for them at best and likely even worse. I never had this problem with my previous provider and they aren't even a billing or invoicing company.

- Sector: Software informático
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Basically, perfect in all aspects
Revisado el 24/1/2019
We're ourselves are SaaS product, and use Chargebee as a backend for our payments and billing. We extensively use addons and various combinations of subscription plans.
I couldn't name another product that I would be that happy with as I am with Chargebee.
Puntos a favor
- Perfect UX/UI: all the filters, mass operations, detailed settings are available just as I need them, never think a second where to find a function I need
- Great API & integration support
- Very powerful analytics (especially with RevenueStory)
- Awesome support
- A very, very carefully and thoughtfully planned interface with a deep understanding of the user.
Puntos en contra
I faced literally two issues through the course of 6 years using Chargebee in production.
- Sector: Software informático
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Easy Subscription Management
Revisado el 25/2/2021
It has been useful to set up our automated subscription plans. Creating different plans, promos, and payment methods were quite easy.
Puntos a favor
Chargebee makes it very easy to set up automatic billing, subscription creation, and setting up promos for our customers. The interface is fairly straightforward to navigate and they connect with much of our tech stack, which helps streamline workflows.
Puntos en contra
Not much to not like. There are a lot of settings, such as reminders and notifications that you need to make sure you set up if you want to stay on top of your billing. Once they are set up, they are very helpful!
- Sector: Software informático
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Seamless subscriptions and recurring revenue
Revisado el 26/7/2022
Puntos a favor
Chargebee allows our team to seamlessly manage subscriptions and recurring revenue. UI is simple and clear, with all the features required
Puntos en contra
We haven't had major issues with Chargebee in about two years of working with it
Alternativas consideradas
Stripe
- Sector: Software informático
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
easy subscription management software
Revisado el 19/1/2018
managing payments on saas product.
using for invoicing and planning
Puntos a favor
nice options available to flexible pricing options for SaaS.
complete suite to manage invoicing and recurring payment.
The test site for training prior to using is also very useful. We are able to use it really well due to this feature and we can train new employees on the product as well.
Puntos en contra
payment gateway integration can be a little more seamless they always encourage stripe, but a lot of spurious txns get generated on that platform.
Respuesta de Chargebee Traducir a español
Hey Alister,
Thank you for your review :) We¿re happy that you find our product features useful.
Regarding your feedback on payment gateways, we are constantly working towards a more seamless integration.
Apart from Stripe we do integrate with several other payment gateways and Payment methods, please take a look at it and let us know if you are interested in any of these ( you can reach out to [email protected]) . We will definitely help you with the set-up process.
- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Excellent product and service
Revisado el 30/8/2022
It's been great to have more than an API as our billing provider. CB is a true partner.
Puntos a favor
Chargebee makes it painless to manage subscription billing on top of a payment processor or gateway, along with a modern interface from a team that "gets" SaaS. But the best part is their attention to you as a customer and their willingness to meet or exceed your expectations repeatedly. As a startup, this is invaluable.
Puntos en contra
As with any critical service, there are occasional data migrations or updates that must be navigated, but the CB team has always made this as easy as possible.
- Sector: Software informático
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Chargebee
Revisado el 29/7/2020
This is the first software that I have used and I found it very easy to learn. I spent a morning going thorugh and learning the ropes and was an expert by the afternoon! Their customer service is awesome and provides great help. However, because it is easy to use, I have not had to use their help more than once.
Puntos a favor
Chargebee is easy to use and quick to learn. You are able to access subscriptions with ease. Creating email templates to be sent out is easy. You can view all of your subscriptions on one page or you can add filters to find one specific subscription, too.
Puntos en contra
With the email templates, you have to make sure that the client you are sending an email to, has to be in a filter, otherwise, you send it to your entire client base.

- Sector: Software informático
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Reliable recurring billing platform
Revisado el 13/9/2018
Puntos a favor
Chargebee is a very effective platform for recurring billings. It allows you to create plans, addons, coupons, and invoice reliably time and again.
Puntos en contra
Complex billing situations, such as sending a customer a single invoice for several subscriptions, are a bit more complex and require a lot of meddling with the system.
Respuesta de Chargebee Traducir a español
Hi Peter,
Thank you for your review :)
We do have a feature called Consolidated Invoicing that provides the functionality to consolidate and send out a single invoice for multiple subscriptions of a customer. We will send out a detailed email to you on this feature at the earliest.
- Sector: Administración educativa
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
It's a useful application if you have the significant large volume of customers for Invoicing
Revisado el 14/6/2018
Saving lots of time in Invoicing to the customer.
Puntos a favor
The application is Subscription enabled. So if the monthly billing amount is same then the subscription will create Invoices every month automatically without manual involvement.
Puntos en contra
Sometimes due to system error invoices get created and get paid, which is not in order. I cannot bill single customer from to supplier.
Respuesta de Chargebee Traducir a español
Hi there,
Thank you for your review :) We¿re glad that you find our product useful.
Regarding invoicing due to system errors, I would like to understand more on this. Could you please send me your email address so we get in touch with you on this?
- Sector: Internet
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
To be avoided, it will cost you LT!
Revisado el 20/11/2020
Puntos a favor
Chargebee started as a good product challenging Recurly but now it's really one of the worst decision we ever took
Puntos en contra
Their representative explicitly lied to to us to get us on a higher pricing in order to get his bonus and then you are stuck with another representation trying to get you to pay even to get his bonus aswell for the same feature that were promised earlier by someone else.
Their management really needs to train their staff better & decide on a pricing policy that aligns interest (fixed or variable -- you can have it both ways! )
First chance we get, we get away from this scamming company!
- Sector: Servicios financieros
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 2.0 /10
Just Stay Away
Revisado el 24/6/2020
I do not recommend them to avoid at all costs sign up for the free trial and process your first $50k free then move on to another company.software because once you start making money they will ask for a percentage of the money you collect. WHy do they think they are supposed to get paid a percentage of our moneyy?
Puntos a favor
The software is compatible with zapier which makes it easy to connect to other apps. or programs.
Puntos en contra
This company is based in the Philippines so the customer support for US-based customers is almost nonexistent. The online chat support is a complete joke because they just enter in "tickets" and never one ever follows up with you regarding an issue or concern. Once I sat down to track the payments that were being processed and the payments "could not authorize payment" but the system was marking the payments as paid. So customers are confused as too why they got an email says they paid but no payments removed from their account. The revenue story is unreliable and I have had to hire someone just to go inside of Chargebee to make sure the payments actually processed. Can you imaging hiring someone to double-check software?