--- description: Busca información actualizada sobre LiveChat en GetApp Colombia. Lee opiniones verificadas y descubre sus funciones, características, precios y usabilidad. Compara LiveChat con productos similares hasta encontrar la opción adecuada. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: LiveChat: precios, funciones y opiniones | GetApp Colombia 2026 --- Breadcrumb: [Inicio](/) > [Software de servicio al cliente](/directory/231/customer-service/software) > [LiveChat](/software/8385/livechat) # LiveChat Canonical: https://www.getapp.com.co/software/8385/livechat Página: 1 de 70\ Siguiente: [Página siguiente](https://www.getapp.com.co/software/8385/livechat?page=2) > LiveChat: muy valorado en todo el mundo. Utilizado en más de 27 000 empresas. Brinda respuestas inmediatas a las preguntas de los clientes. Este software de chat en vivo y software de help desk de nivel prémium convierte a los equipos de asistencia en héroes de la atención al cliente. Pruébalo. > > Veredicto: 1724 usuarios lo han valorado con **4.6/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.6/5** | 1724 Opiniones | | Facilidad de uso | 4.6/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.6/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.5/5 | Basado en las opiniones generales | | Funciones | 4.5/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Text - **Ubicación**: Boston, EE. UU. - **Constitución**: 2002 ## Contexto comercial - **Precio inicial**: US$ 25,00 - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: alemán, checo, chino, chino tradicional, coreano, danés, español, finés, francés, hebreo, húngaro, indonesio, inglés, irlandés, italiano, japonés, neerlandés, noruego, polaco, portugués, ruso, sueco, tailandés, turco, ucraniano, árabe - **Países disponibles**: Afganistán, Albania, Alemania, Andorra, Angola, Anguila, Antigua y Barbuda, Arabia Saudita, Argelia, Argentina, Armenia, Aruba, Australia, Austria, Azerbaiyán, Bahamas, Bangladés, Barbados, Baréin, Belice y 203 más ## Funciones - AI Copilot - AI Summarization - API - Acceso móvil - Acciones activadas por evento - Alertas de cuenta - Alertas y notificaciones - Alerts/Escalation - Almacenamiento de documentos - Almacenamiento seguro de datos - Análisis de evolución de ventas - Análisis de sentimientos - Análisis de tendencias - Análisis de texto - Análisis predictivo - Análisis visual - Aplicación móvil - Arrastrar y soltar - Automatización de marketing - Autoresponders ## Integraciones (en total: 121) - 1CRM - 1Password - 2way - ActiveCampaign - Adobe Commerce - Asana - Basecamp - Benchmark Email - BigCommerce - Breeze - Campaign Monitor by Marigold - Capsule - ChatBot - ChatGPT - Claude … y 106 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Software de servicio al cliente](https://www.getapp.com.co/directory/231/customer-service/software) ## Categorías relacionadas - [Software de servicio al cliente](https://www.getapp.com.co/directory/231/customer-service/software) - [Software de help desk](https://www.getapp.com.co/directory/287/help-desk-ticketing/software) - [Software de chat en directo](https://www.getapp.com.co/directory/561/live-chat/software) - [Software de compromiso del cliente](https://www.getapp.com.co/directory/650/customer-engagement/software) - [Software CRM online](https://www.getapp.com.co/directory/232/online-crm/software) ## Alternativas 1. [Slack](https://www.getapp.com.co/software/91563/slack) — 4.7/5 (24118 reviews) 2. [LiveAgent](https://www.getapp.com.co/software/91301/liveagent) — 4.7/5 (1787 reviews) 3. [Zendesk Suite](https://www.getapp.com.co/software/9448/zendesk) — 4.4/5 (4080 reviews) 4. [Tidio](https://www.getapp.com.co/software/105081/tidio-chat) — 4.7/5 (590 reviews) 5. [Freshdesk](https://www.getapp.com.co/software/10317/freshdesk) — 4.5/5 (3440 reviews) ## Opiniones ### "Effective and User-Friendly Support Tool" — 5.0/5 > **Priyanka** | *6 de enero de 2025* | Logística y cadena de suministro | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Its easy to use and manage. Real-time chat boosts customer engagement, and it integrates well with other tools. The analytics offer helpful insights to improve support. > > **Puntos en contra**: LiveChat can be expensive for smaller teams. Some advanced features are locked behind higher-tier plans. The mobile app experience can be a bit clunky at times. > > LiveChat is user-friendly and effective for real-time support. It offers great integrations and insights, though it can be pricey for smaller teams. Overall, it’s a valuable tool for improving customer engagement. ----- ### "Reliable and user-friendly Live Chat solution" — 5.0/5 > **Max** | *25 de marzo de 2026* | Hostelería | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: LiveChat stands outfor its ease of use and quick setup . The interface is clean and intuitive, making it easy for both new and experienced user to navigate without much training. Customer support is responsive and helpful whenever issues come up. The platform offers strog communicationtools, including real-time chat updates, canned responses, and integrations with other systems. Overall, it delivers great value for money considering the features and reliability. > > **Puntos en contra**: One downside is that someadvanced features require higher-tier plans, which can get expensive over time. The customization options, while decent, could be more flexible for branding and workflow automation. Occasionally, updates may change the layout or sttings, requiring users to readjust. Also, reporting features could be more detailed for deeper analytics. > > Overall, my experience with LiveChat has been very positive. It has improved communication efficiency and helped provide faster support to customers. The setup process was straighfoward, and the platform has remained reliable in day-to-day use. While there are minor limitation, the benifits outweight the drawbacks, making it a solid choice for businesses looking to enhance customer interaction. ----- ### "Solid App With Unusual Business Practices" — 1.0/5 > **Dale** | *2 de diciembre de 2024* | Software informático | Valoración de la recomendación: 0.0/10 > > **Puntos a favor**: The app itself works well. We used it on our site for several years without issue. > > **Puntos en contra**: You need to be paying attention. Their billing practices are unusual. A stated policy (I have a copy of the chat transcript if required) is that they do not provide advance warning of pending annual subscription charges. We longer use the app due to change in our direction and we should have cancelled the subscription. That is on us 100%. This morning, we received the receipt for our freshly paid subscription paid through 11/30/2025 that also indicated a 25% increase in year over year subscription costs. > > The app itself is quite good. I would not risk the relationship with a friend or colleague by recommending the company. ----- ### "Good for customer service, could be more intuitive" — 5.0/5 > **Usuario verificado** | *8 de septiembre de 2025* | Ocio, viajes y turismo | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: We like using LiveChat because it offers online access to a team both via various devices, which ensures we can respond to clients on the move. > > **Puntos en contra**: The price has increased dramatically over the last few years and this means it is becoming less viable as a customer support tool > > Overall my experience is good. The only feature I find a challenge is the campaigns set up and monitoring. This could be made more intuitive. ----- ### "What I Comprehend about LiveChat" — 5.0/5 > **Segun** | *31 de agosto de 2025* | Recursos Humanos | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: It was easy to implement and use LiveChat without third-party intervention. I like that it allows me to communicate with customers and prospects via live chat and video. > > **Puntos en contra**: Even though LiveChat lack capabilities for global enterprises, it suites the needs for my Human Resources agency. ----- Página: 1 de 70\ Siguiente: [Página siguiente](https://www.getapp.com.co/software/8385/livechat?page=2) ## Enlaces - [Ver en GetApp](https://www.getapp.com.co/software/8385/livechat) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados