Opiniones de WATI

WATI is one of the easiest software that i have use to manage and create a chat-bot automation for our WhatsApp marketing channel. It is really helpful in helping us to assist customer inquiry and replying to their message quickly for 24/7 without any break.

There are some bugs in here and there, but nothing that is too severe that pending us from using the feature and tools in here. The software package price scheme is not too flexible, and not cater all type of business size, especially for a single user or a personal usage.

It's a easy to use and to implement software, with a great team behind it. If this is not enough for you, I must say that keywords is a must have tool for your team. Great idea, great execution, great time saving.

The aesthetics/frontend of the product can be improved.

It is simple to use. Most common functions such as responding to customers, creating templates and quick replies, setting up webhooks / keyword actions is quite straight forward and can be done with minimal assistance

SUPPORT. One of the worst support teams. Setting up the account was a pain. I still have not been able to get my business name correct on the platform. Billing support is even worse. My account got disabled and we were not able to converse with customers despite making all payments timely. No one from their team responds on Whatsapp / LinkedIn / Twitter.

The customer support is AMAZING. Without their fantastic customer service, we would not have been able to onboard so quickly with WhatsApp. WATI team helped us remove barriers for integration really fast.

Not many cons to talk about really. Their dashboard was a little hard to grasp initially, but once I played with it a bit longer, I started getting the hang of it.

Ease of Using API Platform, Perfect customer resolution platform, Easy User interface for even non technical person.

Could include more features in the future

It's easy to use and inexpensive. I'll surely use recommend to my colleagues.

I didn't find any cons in using this service.

It is easily integrable with no code based backend products like Xano.

The reporting is very poor, for example if i have to search for a chat i will have to scroll, it doesn't allow me to filter according to date. Also excel extraction is very slow.

Chatbots and Stability of the Platform. Easy to integrate with other platforms.

Nothing. WATI can be integrated with pabbly, zapier etc. This makes it awesome.

We can effectively maintain a pool of interested patients for long term (i..e retain their WhatsApp number for later promotions)
Our team couldn't interact in team manner before as each of us need to have an individual number. Thus WATI helped us as we need team inbox for collaboration.

Some features like building auto reply in a flow is missing, and will be good to have in the future. But the auto-reply setup work good at the moment.

Creating automated chat bot flows are also easy. I have automated our entire bot flow within 2 days with no development or design costs.

The response times are getting longer for support ticket. It will be useful if they improve their filter feature on conversation, so that we can see more information.

The automation feature is Amazing! The flows and everything makes it a USP over other competitors

Nothing I guess it's amazing I did not find any issue with it.

1, Quick Setup
2, Product
3, User interface
4, Pricing
5, Customer support
6, Integration with 3rd party apps
7, Solutions

The very easiest product for Business

Competitors may dislike wati for such a beautiful product.

The ease of the dashboard and how simple it is to use compared to other software. Super quick Support team and our Account Manager has been really helpful. Overall a great software

We haven't faced any cons as such about the software.

Easy to setup and use API. Great value for the money!!

Could have better customer metrics and database.

Easy to integrate and use. Easy whatsapp bot builder

The UI can be improved a bit, even though the whole process and integration is very fast. I sometimes felt the UI can be improvised a bit.

It is a very easy no code platform that a person can use and works seamlessly!

More integrations are needed with other softwares.

Automating notifications and other messages to our users + integrations with other systems is the best part of Wati.

Most of the other tools don't charge for applying for Green tick badge, have only seen Wati do this and $50 for this is quite steep.