Opiniones de Campaigner

The interface is intuitive and easy to use, unlike others that I've tried. It has the right features for building campaigns and automation without being an overkill. The reporting is also comprehensive and straightforward.

I had some trouble with the deliverability of my emails when I started. I contacted support and it seemed to help improve our open and click rates.

Being able to duplicate a previous SEND so I can update it easily instead of recreating. Report are easily viewed. Being able to set the time for the SEND. The ability to SEND a previous email only to those that didn't open the first time. I like the fact that I can see JUST the opt outs and the bounces - both hard and soft.

Sometimes I want to have a picture to move to a certain spot in the 'page' but it won't go "dead centre" I would like to be able to edit a SENT product to be able to update a typo or date and then RESEND to those that didn't open. If I create a copy, I loose the means to only send to those that didn't open the original - if there is a way I would be interested to know.

If the platform actually worked like it was supposed to and customer support was actually there i could mention 24/7 support and great features but this has not been the case at all

Mailchimp and Mailigen both of which i reviewed are far far better bets

Customer service is supposedly 24/7 but when i would go to chat with them online they were usually unavailable even during normal business hours. My dedicated account manager would not answer emails and when i had tech issues he would ant to schedule conference calls to give vague assurances even when the issues were specifically tech related and from their end. Also when i first signed up it took weeks to solve the issue which turned out to be related to a program many use (think like IOS) and they do not plan a fix anytime soon. So if you use this very popular sofgtwar you cannot use Campaigner on it for foreseeable future

Easy access to technical support when needed. Easy to send out

Making sure that ALL people in data base are included in items sent out.

Would like to see some short cuts 8. Getting from one part of daily send out to another.

Size of photos. Would be good to have an edit that. Hard to resize the number of pixels In photo

The customer service is impeccable. Responsive, helpful, and friendly!

The user interface was not immediately intuitive, but the customer service team and supportive knowledge base made it easy to implement our goals.

I like the ease of the editing feature. It allows me to preview my campaign and click on the links to make sure they work. It is very easy to navagiate.

I wish there was a way for me to tell how many emails I was sending to the moment I send it - I select from multiple lists for each campaign and would like to have a counter available so I can choose the correct lists. We are limited to 100,000 / month so I usually do 2 campaigns of 50,000. This feature would be helpful.

I like that you can send to multiple agents at one time.

The program is not as easy to navigate as the previous "Streamsend" was. There are too many steps to take before you actually send your flyer. I am pretty computer savvy, so if I'm having trouble, I wonder how many others are??

I am using Campaigner for a newsletter and find that it works very well. It is easy to use and set up, and you can use a previous campaign if you want.

It seems to log me out for no reason, even when I am in the middle of doing something. It is not quite as robust as I would like it, as there are somethings I would like it to do, like gradient background color, that I have to do in another program and then bring it in as a picture.

Reliable method to send out monthly emails. Good reporting on campaigns. Managing contacts is easy and can be customized to your needs.

Designing the newsletter was difficult.

They have samples we can be used for the marketing and just made to input writing.
Emails can be delivered within scheduled time frame

I hope I can send emails separately within the group. Maybe there is a source and is just that I do not know how to use

The interface looks more attractive than Stream Send one

E-mail forward not an easy process comparing with Stream Send

The reason I chose to use Campaigner over all of the other email marketing software companies is because it allowed me to have the option to fully design the email by writing code, but also gave me the ability to design the email using templates and other built in design tools.

One thing that I would change is to make sending reoccurring emails to different lists easier. I find that I wind up copying previous emails just so I can assign a new list of recipients.

Being able to pull up old invites and using them as a foundation for new projects makes working on Campaigner very easy. The customization options are not limited and allow me to create unique invites and format them based on project specific needs. The reporting tool is extremely helpful and creating internal reports has never been easier with the stats breakdown (i.e. clicked, opened, delivered, etc.). Overall, a great product and much easier to use than other similar platforms.

I don't always receive test invites. I might get it once in a while but end up always having to send out an actual invite to myself or team member so that I can view what my recipients will see.

Nothing I can think of at this moment. You can see under "cons" what I really think of their product.

1) They have terrible customer service. Most of their CS reps on the phone are rude, unfriendly and unhelpful. Their standard response is to tell you to look up one of their online training videos. They don't want to take the time to help with anything or answer any questions. This has been going on for two years. I just spent 20 minutes - yes 20 minutes - waiting for their online chat guy to answer a simple question: "I sent an email in earlier today - can you let me know if you'll respond by email or I need to check your message center, and about how long is your average response time." Yep, 20 minutes waiting for their customer service representative to answer that one simple question. I gave up and disconnected after prompting him multiple times.
2) Last year they accidentally unsubscribed almost all of my customer database - 10K names - and didn't tell me. Because of the nature of our emails, we didn't notice for about two months - what a disaster. They said "oh that happens," didn't apologize and did not give any type of credit. They did, however, restore the unsubscribes as they found the exact time they did it.
3) The platform is clunky and the searches and segmenting are difficult to use. They do not have an easy way to do a date range search for bounces, or other things.
4) We get conflicting answers when we call customer service.

In other words - it's a really really terrible platform with terrible people. We've been using ESPs for 14 years. We decided to use Campaigner about two years ago for our customer emailing only, based on someone's recommendation. It was a big mistake. Avoid at all costs.

The only redeeming feature of Campaigner is their sales team who are great at selling you a dream: deliverability experts, a dedicated account manager, a superior platform and deliverability. It's all promises up-front.

All of the features they promised: support, deliverability, platform

I like how you can easily add the "openers" to any list. It's easy to export and import. I like that you can use the copy and paste feature to import smaller amount of records, so you don't have to create a csv file. I like the information given in the report.

I wish there were more templates & plainer templates to choose from when creating a campaign. While creating a campaign, I wish it would show you in the ribbon what font you used and size, etc - just like Word. So this is the area that use some updates for my purposes.

I like the ability to have templates that can be shared across our organization. The new drag and drop editor is also very helpful to create templates and edit emails more quickly and easily - especially for staff who aren't as skilled at html etc. I think it also does a good job of list management and segmentation.

When editing an email, the software doesn't register you as being "active" unless you click next or save, so it tends to log you out while you're in the middle of editing. Sometimes there are also strange formatting things that happen to emails that take a long time to solve. I have also had experiences where the email wouldn't send because of a bad script or link to a dropbox that it flagged as spam. Solving that problem was extremely frustrating.

It allows us to track current/updated information for our alumni. And, it has been useful in sending Alumni e-newsletters, and invites to other fundraising events.

Our inability to auto load our alumni who sign up through our website.

great tech support! I probably would have gone to another service but your text support is so good - I love the fact that I can talk to a real person, I don't have to wait on hold forever and they are always kind, even when I am not such a tech savvy person, they are still patient and helpful.

the interface is a bit PC, in that I mean it's not very intuitive, it's not visually pleasing, which I think if you want to show people how to send out well-designed pleasing emails to their customer it should be more graphically interesting. I completely create my own emails and I do not use any of your templates because they are not designed well.

Not much to like. Any other ESP is better off for the money. I guess its a little more inexpensive than its competitors, but you get what you pay for.

Extremely poor customer service. Constant changes that result in service outages. Terrible deliverability. Weak design platform.
We began to have performance issues, alerted them to the problem, and were told after much discussion that basically they will not help.
We moved to a new provider and our metrics increased by nearly 400%.

There is a great feature which I have not found on other platforms whereby you can upload lists separately and still send them as a part of the same campaign. Re-sending campaigns is also very simple. User-friendly for first time users.

There should be a legend for mail merge fields that shows if they are valid/ working and what they are mapped to. One of my campaigns did not send one time because I had incorrectly labelled the mail merge field and I could not figure it out.

This is an easy way to keep in contact with our customers. It's easy to see who did or didn't open an email so that we aren't bothering the ones that already did! Very easy to use and manage contacts and lists. Like that you can schedule when you want an email to go out so that you can load and manage ahead of time.

Occasionally I will get a bounced email and when I try to find them in a list, it doesn't come up.

- efficient and easy to use Web User Interface
- flexible and customizible fields in addition to the standard fields set
- Restful API integrations with wide ranges of system coverage
- reports of email campaign's results

- multiple accounts in a organizational level not able to share contacts data set

AB testing has been a plus for us. It is a good price point. The ease of use is good. Reporting and tracking are easy to use and comprehensive.

There always seems to be a glitch with the software. Something is always in a state of needing to be addressed. The responsive design of the emails could use an improvement - experience issues where the email sent does not render well in mobile. Image formatting never seems to work properly.

I have used several systems during the past several years, and my favorite is Campaigner - it is very intuitive, user friendly and incredibly flexible as templates go.

Like many systems, the constraints of templates and other considerations sometimes make it desirable or necessary to use the actual code to best format newsletters. I found that to be the case with Campaigner - but, no more so than most other systems - and Campaigner is very accommodating to downloading code, updating offline, and reloading updated code for the final newsletter.