Opiniones de Solitics
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Opiniones de 11
- Sector: Juegos de azar y casinos
- Tamaño de la empresa: 201-500 empleados
- Software usado A diario durante Más de dos años
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Great solution, awesome people!!!
Revisado el 26/10/2021
Very positive, huge value for money, great people - from the support agent, through the data and...
Very positive, huge value for money, great people - from the support agent, through the data and developers and up until the C level and the [SENSITIVE CONTENT]
Puntos a favor
They have many segmentation and campaign capabilities, allowing to target users in real time, based on events and actions the user is doin, on site and through the marketing channels (Email, SMS etc.)
They have great support and CS managers that will help you very fast and until you'll be satisfied with a solution
Puntos en contra
Immediate reports should be improved significantly
- Sector: Juegos de azar y casinos
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Solitics real time engagement
Revisado el 16/11/2021
Puntos a favor
Solitics have lots of 3rd party integration, great costumer success team. They do some customizations to the platform, They have out of the box solutions. Great team to work with.
Puntos en contra
Solitics reports dashboard is not that great, but the team are working on improving it all the time.
- Sector: Juegos de azar y casinos
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 6.0 /10
solitics review
Revisado el 31/10/2021
journeys and ad hoc campaigns for our players
journeys and ad hoc campaigns for our players
Puntos a favor
options for ad hocs and journeys, options for all channels campaigns.
Puntos en contra
messy, unclear, very unclear reports, needs alot of improvment
- Sector: Servicios financieros
- Tamaño de la empresa: 1.001-5.000 empleados
- Software usado A diario durante 6-12 meses
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
Solitics for CRM Marketing
Revisado el 22/10/2021
I have been a fan since starting to use Solitics. Initially I had a few teething problems but once...
I have been a fan since starting to use Solitics. Initially I had a few teething problems but once we resolved a few load issues and other ad-hoc bits I have been very impressed. It's great to work with their team who you can tell are all very passionate about the product they sell.
Puntos a favor
I have been a key user of Solitics for around 6+ months, having had experience across other major platforms in this space ie Marketo, Salesforce, Dotmailer etc. I really like how bespoke Solitics feels - there are many features that I really enjoy such as blocking specific marketing channels from sending to inappropriate customers.
The Solitics product has been designed very cleverly where segmentation and data triggering are intuitive to build. Within the 1st few weeks' of using the product I was able to design multi-channel user journeys to try convert our prospects and clients and grow our retention strategy.
The support team are all excellent and it's always a pleasure dealing with them.
Puntos en contra
The key addition I'd love is goal tracking within customer journeys. With such a bespoke system it would be great to be able to set a parameter for success eg compliance = compliant and judge out of 100% population entering the journey how many convert %.
- Sector: Juegos de azar y casinos
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Great experience
Revisado el 21/10/2021
Solitics gave us an top notch tools to contact customers on real time which improve our performance...
Solitics gave us an top notch tools to contact customers on real time which improve our performance and reduce churn rate significantly
Puntos a favor
The open minded of the integration and onboarding teams to customize and find out of the box solutions to make it best practice tool for our marketing and retention teams.
Fast pace development, lots of new features and solutions are added all the time
Puntos en contra
the reporting system still required some improvement but in overall i can't pinpoint on specific cons
- Sector: Juegos de azar y casinos
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
Solitics Review
Revisado el 11/5/2022
Recommend them but of course it is necessary to check the competitors as well
Recommend them but of course it is necessary to check the competitors as well
Puntos a favor
The system is very intuitive, easy to use and very simple to explain and teach new users about it.
easy to set up journey's & promotion , the Dashboard also clear to view
Puntos en contra
Because we use it for few brands it is not so convenient to use once we export the report, the report is very unfriendly and there is not so much how to control the fields there.
Also there is no neat guide that explains / accompanies you as a user so that way you are dependent on a support team that is very nice but not always able to teach and explain all the options that the system have
- Sector: Juegos de azar y casinos
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
Good CRM tool
Revisado el 12/2/2024
Puntos a favor
User friendly, Solitics has a great customer support service, always ready to help.
Puntos en contra
Too basic in some of its features. We would improve the segmentation section
- Sector: Mercados de capitales
- Tamaño de la empresa: 201-500 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
Platform with huge potential
Revisado el 29/10/2021
Puntos a favor
It's very flexible and can be adjusted to the needs.
Puntos en contra
It requires very good planning from the absolute begining. Pretty much like everything.
- Sector: Juegos de azar y casinos
- Tamaño de la empresa: 51-200 empleados
- Software usado Semanalmente durante Más de dos años
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Solitics Customer Data Platform
Revisado el 6/10/2022
Great performance of data-driven in real-time. Easy to customize events for triggers in different...
Great performance of data-driven in real-time. Easy to customize events for triggers in different journeys. Very helpful support and CS management.
Puntos a favor
Great performance of data-driven in real-time. Easy to customize events for triggers in different journeys. Very helpful support and CS management.
Puntos en contra
I haven't found anything to dislike at this moment.
- Sector: Juegos de azar y casinos
- Tamaño de la empresa: 51-200 empleados
- Software usado Semanalmente durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Very good product
Revisado el 7/11/2021
Puntos a favor
Ease of use.
very good and quick customer service, will help you with anything
Puntos en contra
lack of option to create control groups for campaigns
- Sector: Administración educativa
- Tamaño de la empresa: 5.001-10.000 empleados
- Software usado A diario durante Prueba gratis
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Fuente de la reseña
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 8.0 /10
Solitics content management
Revisado el 17/10/2022
Puntos a favor
Very nice platform to create, edit and customize your content to create high value campaigns.
Puntos en contra
Using the software for short time, but seems like reporting require some improvment.