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Opiniones de 39

- Sector: Software informático
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Prueba gratis
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Saved my school project.
Revisado el 8/6/2021
We were using Amazon Lex and Lambda to create our chatbot, but then we realized we had no idea how to link it to our frontend, this is where Kommunicate came to save us with a beautiful and highly customizable interface for our chatbot.
The option to add FAQs in such an easy way opened a variety of possibilities for what we could do with our chatbot.
Puntos a favor
It is incredibly easy to use, interactive, with a beautiful UI and amazing customer service.
I was using kommunicate with Amazon Lex for a school project, and to be honest, the AWS's documentation, in general, is terrible, which brought us a lot of issues that could have destroyed our project.
We asked for help from the kommunicate team and they immediately contacted us to set up a zoom call and help us out. They ended up solving most of our issues, both by helping us with Amazon Lex and by using kommunicate tools.
Puntos en contra
There wasn't anything I didn't like. Everything was amazing
- Sector: Marketing y publicidad
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante 1-5 meses
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Impact for our first project using Kommunicate
Revisado el 2/1/2020
The whole company is satisfied with the product, as it has increased by 800% the flow of conversations that were maintained on our site, compared to the tool that was used before.
Puntos a favor
the possibility to connect our Chatbots made in DialogFlow in a very fast and simple way.
Puntos en contra
It's a pretty new platform in my opinion and we need to polish some aspects, but that if, any doubts or queries you have about the platform (or something you don't find on it and you need to implement it) are answering very quickly by email ...
- Sector: Servicios financieros
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
Promises vs reality
Revisado el 16/4/2021
The core functionality doesn't work despite all their promises.
My experience with Applozic / Kommunicate started well and then I was progressively more and more disappointed.
Simply put - the software doesn't do what it says it will do. We had issues with the web dashboard not showing the same conversations as the mobile app version. With chat histories not showing. With assigned chats not appearing in the assigned conversations tab. With documentation not being up to date for integrations.
We started on the free and were about to progress up to paid plans, but if the core functionality doesn't work then why would we?
The whole experience is disappointing, especially after we spent a lot of development time on our side getting things right. It was then further soured with the attitude of the [SENSITIVE CONTENT HIDDEN]. Very curt and non customer friendly, despite being the opposite at the start in his early days. And then his staff's willingness to help and customer support were very poor to match.
I wished things would have worked out, but this is not a company I would recommend.
Puntos a favor
Basic agent to customer chat originally worked fine.
Puntos en contra
The fact that core things didn't work. It was always a struggle.

- Sector: Software informático
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Best Chatbot Management tool.
Revisado el 2/9/2019
Overall Experience is really good. There were no any simple way to integrate the chatbots created using dialogflow. But after discovering Kommunicate all the integration and session management stuff became very easy and stable. So they have solved a huge problem and made chatbot management process very easy and stable.
Puntos a favor
Kommunicate provides easy ways to manage your chatbots. It provides easy chatbot integration methods to integrate your chatbot to web , android and iOS. After integrating your chatbot it helps you to manage your chatbot. User session management is nicely done by Kommunicate where we can see the history of conversations with users very clearly. Also we can get the user details from Pre Lead Collections where user is prompt to add details before starting the conversation. And also the Dialogflow integration also works flawlessly.
Puntos en contra
So far I have no issue with Kommunicate. It provides all the features I needed from a chatbot management tool with ease.

- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
The best option
Revisado el 30/1/2020
We use Kommunicate with our clients to integrate bots and human support.

- Sector: Internet
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Prueba gratis
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Smart solution for online chat support
Revisado el 23/7/2020
Puntos a favor
This is a quite good combination of both human and bot chat. This solution makes your online support more responsive and prevents the loss of time in searching for the history of conversation with the client. You can integrate this app with the CRM system that you use at the moment. Maybe it's nothing spectacular, but of course, you can have the whole conversation with the client in one place. They give you also a dashboard for reporting all activities.
Puntos en contra
They are missing integrations with some platforms, but once they do it, they will provide an awesome chat tool.

- Sector: Servicios para el consumidor
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Great Software
Revisado el 3/7/2020
Puntos a favor
The integrations are great! And the user experience is so simple that makes everything easy!
Puntos en contra
To increase the analytics . There are a few KPIs that could be shown but I think they are working on it.

- Sector: Software informático
- Tamaño de la empresa: Trabajador autónomo
- Software usado A diario durante Prueba gratis
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Don't worry about anything again.Just hit download and follow Kommunicate
Revisado el 12/10/2019
Puntos a favor
The software is very easy to use.It makes life in chat bot creating very lovely.And the features and very amazing. You will really enjoy everything like me
Puntos en contra
The trial period is very small.At least they should find a way where those without money can also enjoy the platform like me

- Sector: Telecomunicaciones
- Tamaño de la empresa: Trabajador autónomo
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Kommunicate Review
Revisado el 8/6/2020
Excellent experience!
Puntos a favor
Practice to integrate a chatbot with Dialogflow
Puntos en contra
Can improve adding other integrations like Slack

- Sector: Software informático
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Best chatbot service
Revisado el 1/8/2020
Great
Puntos a favor
Apart from the excellent features that comes packaged with Kommunicate, What i liked most was it's proper documentation making things very clear for people to understand and implement. The customer service was always there through the chatbot on their website and speedy support was provided throughout my learning and implementing it
Puntos en contra
If more features are given to users for free it would be good, but then it's business
- Sector: Internet
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
The best AI chat
Revisado el 2/3/2020
The software and the support team works like a charm! They deliver everything we need to run a chat powered by AI.
Puntos a favor
Integration with Google Dialogflow and bot assignement.
Puntos en contra
The reports are simple, but the team help creating what we need, it's not a real cons.
- Sector: Telecomunicaciones
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Best chat Software
Revisado el 1/9/2020
Puntos a favor
It's possible to customize all you can imagine
Software works perfect
Support center always resolves your doubts, effectively and quickly (actually the best I've ever tried)
Puntos en contra
Missing whatsapp integration
Missing a resseler layer (many customers inside one customer)

- Sector: Organización de eventos
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Kommunicate Customer support chat
Revisado el 10/6/2020
We like it very cost effective good customer support
Puntos a favor
Advanced in terms of SDK support like they support flutter along with other native app development tools. Nice integration and ever increasing features.
Puntos en contra
Stability at times , integration with whatsApp , some bug fixes or enhancements
Alternativas consideradas
ZendeskRazones para cambiar a Kommunicate
Cost effective support for flutter- Sector: Comercio minorista
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Great simple platform
Revisado el 5/3/2020
Puntos a favor
A easy to use product that does what it says. Kommunicate can be easily set to work with DialogFlow or other AI providers. It can be used to improve the flow of your web-service-center. The support was always friendly and quick to answer my questions. Great price-value factor.
Puntos en contra
No implementation (yet) of Facebook Messenger and Whatsapp.
- Sector: Software informático
- Tamaño de la empresa: Trabajador autónomo
- Software usado A diario durante Prueba gratis
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
By far the most easy to use and deploy in your project
Revisado el 20/8/2020
Puntos a favor
The most attractive feature of this product to me is the vast options for customization. Also it provides a very intuitive UI to interact with, which saves a lot of time
Puntos en contra
As a developer i would love to see a shareable dashboard analytics API from which i could plug the charts and graphs of the conversations handled by my bot and the human agents onto the admin panel of my web application.
- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 2-10 empleados
- Software usado Semanalmente durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Excellent tool to integrate dialogflow.
Revisado el 29/12/2019
The overall experience is very positive, I would recommend it without hesitation.
Puntos a favor
The tools are excellent, the best I've seen, very easy to use.
What I liked the most is that the platform is constantly evolving, and most importantly, the support and proactivity service in resolving doubts or queries is very good.
Puntos en contra
Reporting is very poor, an advanced analytics cannot be done, it must be improved.
- Sector: Administración educativa
- Tamaño de la empresa: 10.000+ empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Great product
Revisado el 7/11/2019
One of the best companies I have dealt with. Very helpful.
Puntos a favor
Support is excellent.
Pricing good
Dialogflow integration
Monthly updates
Puntos en contra
No bad points, just works. We have integrated into several websites and it works really well
- Sector: Marketing y publicidad
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Prueba gratis
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
A solution support for SMB
Revisado el 2/9/2020
Puntos a favor
It suits perfectly for SMB. It’s very user friendly with outstanding UX/UI. They even provide seamless integration with third-party software and tools. They give the flexibility to handle all customer related issues, bots feature helped us a lot to handle our support
Puntos en contra
It comes like what we expected, nothing to complain about
- Sector: Software informático
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
Kommunicate Product Review
Revisado el 5/4/2019
Puntos a favor
It is a really Cool Platform. We were searching for a Platform like this which has a Dashboard for Chats and can also be integrated to various Chatbot Platforms like Dialogflow. As Dialogflow doesn't have a Dashboard of its own where one can see the Chat History based on the users. So kommunicate was very useful in that regard.
Puntos en contra
There are still more features which can be added, making it much better.
Allowing Integrations with more platforms.
More AI based features in the Chat would be great.
Personalization of the Chat with the User.
- Sector: Administración educativa
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Prueba gratis
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Awesome for Support tools on Websites
Revisado el 6/4/2019
Puntos a favor
I liked about the implementation of the chatbot on different platforms. This feature is very unique and not available in the market to implement a chatbot widget on a website.
Puntos en contra
Everything is Ok and there is nothing to be least liked about this software.
- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 11-50 empleados
- Software usado Semanalmente durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
My honest review
Revisado el 12/4/2019
A ecxellent experience, I reccomend Kommunicate.
Puntos a favor
The integration with Dialogflow is the feature I was searching at the moment I've found Kommunicate.
It is very easy to set up and use. For me it's very useful and was the only easy solution I had found.
The support is another pro, the moderators reponds back within an hour, and they gave me a lot of help.
Puntos en contra
I think they could put some extra rich messages...

- Sector: Software informático
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Exactly what we were looking for!
Revisado el 16/4/2019
I have been quite impressed with the software. The ability to just drop a few lines of JS in and get a full chat window that has been integrated with our bot exceeded my expectations. I couldn't believe how fast I was able to set this up.
Puntos a favor
The ease of integration with Dialog Flow was great. Customer Support was excellent as well.
Puntos en contra
It wasn't clear that a bot would count as a user of the software. This increased our cost. It wasn't much but it was a surprise.
- Sector: Desarrollo de programas
- Tamaño de la empresa: 2-10 empleados
- Software usado Semanalmente durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
What makes Kommunicate differennt from others?
Revisado el 13/6/2019
The best support for me in my websites and blogs was with the help of kommunicate.
Puntos a favor
The support team is the key. Kommunicate support team helped me in a very comprehensive manner and also gave me each and every instruction which I needed. The UI is amazing!!
Everything is fine and even the newest commer to programming and business can use it.
Puntos en contra
Well, there's nothing for me that makes me hate kommunicate!
- Sector: Gestión de organizaciones sin ánimo de lucro
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Prueba gratis
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Easy to use
Revisado el 1/2/2021
Puntos a favor
Very small learning curve to use
Great compatibility
Great money to value
Puntos en contra
Some interactions need surveillance to ensure they work properly
- Sector: Arquitectura y planificación
- Tamaño de la empresa: 2-10 empleados
- Software usado Semanalmente durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Great Software For Business'
Revisado el 5/4/2019
Really happy with Kommunicate, it's a great piece of software and works great for my business.
Puntos a favor
We like how easy this software is to use. It's a great way for our customers to communicate with us, without us missing a message.
Puntos en contra
I couldn't really fault it. Maybe just more of a variety of the icons.