Opiniones de Froged

El chat y las opciones para configurarlo

Hemos tenido inconvenientes con las asignaciones de chats basados en reglas.

El potencial y la flexibilidad que tiene

A veces complica pasos, pero nada grave.

La facilidad de uso y la facilidad de implementación, nos ayuda a poder gestionar las peticiones de los clientes para poder gestionarlas desde soporte.

Quizas los flows son algo dificiles de crear a la hora de realizar test en la aplicación.

Es muy intuitivo y me permite obtener estadisticas

Es muy amigable , facil de interactuar con los usuarios

las funciones de implementación que ofrece para recabar datos y el chat.

el precio es demasiado elevado para lo que ofrece.

Sus funcionalidades, la grandes posibilidades que nos ofrece, su sencillez y la gran implicación del equipo para mejorar cada día.

Creo que nada en especial, siempre se pueden pedir más cosas, pero las pedimos y nos escuchan, sabemos que poco a poco llegaran las nuevas features.

Atención centralizada para mis clientesAtención centralizada para mis clientes

Funcionalidad limitada Funcionalidad limitada

De muy facíl uso, muy amigable y sobre todo con las herramientas necesarias para realizar el trabajo dia a día.

Me gustaria ver cuando un cliente te responde sobre un mismo mensaje en las conversaciones.

1. Una manera muy sencilla de resolver tickets.
2. Su filosofía de trabajo. Resuelven cualquier duda al momento y están abiertos a dar y recibir feedback

Incluir las encuestas a usuarios en us producto puede ser un buen punto a tener en cuenta.

Me ha gustado la facilidad de que tener una conversación con una persona.

No me gusta la parte de templates, debido a que considero que es demasiado trabajo el crear uno

Impacto inmediato y excelente soporte, muy recomendado.

La funcionalidad de knowledgebase podría ser mas versatil a nivel de look & feel.

Froged combines all the good things of Intercom but without all those strange inconvenients of Intercom. Actually we moved from Intercom to Froged and we really notice the change for the better. It is a great powerfull tool to improve the marketing automation and the relations with customers.

It is not a real con, but in our case we are a B2C company and this tool is clearly focused on B2B companies, nor ecommerces.

The easy way Froged allows creating custom event and tags that get attached to visitor. It's also effortless to communicate with live visitors or segment existing users. Froged has built-in Knowledge base and Updates panel. The information can be sent to visitors inside the chat panel and expanded into a popup. They are currently working on a dedicated full page knowledge base including an updates' timeline. The plugin in can send user automatic message in the chat bubble or via email when certain event/tags are applied to a user.

There isn't much to dislike apart from some minor annoyances but that is a matter of taste. In my case I'd like to have more customizing options of the chat panel layout and an overall reduction of necessary clicks to accomplish tasks. Furthermore, the Froged brand is very playful and I'd like it to be toned down (less Jack-In-The-Box animations etc.) but they are working on these features so this is only a minor note at this point.

Ease of deployment is so simple I can set up another location and get it up and running with a few tweaks and the provided code copied and pasted.

The ease of use where it comes to using Froged to support my clients is fantastic. If I’m not at the computer I’ve got everything pushed through the mobile App so don’t miss an instance.

Knowledge base has got to be my favourite function though. So slick and easy to set up.

I’d appreciate support of other video channels in the future fir the knowledge base.

I want to host my own so my clients are looking at YouTube recommendations at the end of my help videos. This would also provide me with the ability to swap a video out without changing the URL in the knowledge base if I needed to.

I like how this tool easily integrates with my wordpress site's data. I can easily pass data from other tool and thus track a user coming from other channels.

They don't allow removing their branding from the live chat and emails.

Incredibly easy to use and implement. Zero training to onboard the team. Clean interface that is robust and some great features. We use it mainly for website chat and the auto-messages. We will start using the behavioural emails and knowledge base in the future. Support has been fast and helpful.

I would like to see an android and iPhone app, this is on the roadmap.

The ability to track logged-in users, assigning own events, triggering upsells. Support is good. Roadmap has necessary features for making this product even better.

UI doesn't look super modern (for me the most important that everything works, so this part doesn't bother me)

Integration is very easy and the experience for the users is very familiar so it's easy to provide support. The knowledgebase and update sections also help users to feel more connected to us and answer their own questions.
Froged team is very responsive and quick to support and solve bugs.

Mobile support. I can't support users from mobile, but I do see the notification in the email so I can go to a computer.

I used to like froged a LOT before they pulled their most recent con move i have ever seen a company do, so now, It is my job to shed light on this company and their con practices.

I was a lifetime deal member. you pay 1 price for lifetime access through Appsumo. I wanted NPS surveys, and felt that this should be included with the LTD license. They disagreed, so they had me sign a contract for a year commitment for the NPS Surveys.Nowhere in the agreement did it say that if I miss a payment, or stop paying for the NPS surveys, they would nuke my LTD account, which was a seperate thing. If anything, they should have removed the NPS feature that the contract was for. Instead, they are holding my whole account hostage (an account that I paid for, with a lifetime deal). When I approached them, they claim that because the NPS survey contract was breached, they blocked my whole account until I pay the full amount of the annual agreement (the amount missed). This is insanely unethical to nuke an account that is already paid for, for a single feature that was never included in the LTD deal.