Hiver

4,7 (118)
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Gestiona la asistencia al cliente y los clientes potenciales desde Gmail.

Calificación general

4,7 /5
(118)
Relación calidad-precio
4,5/5
Funciones
4,5/5
Facilidad de uso
4,6/5
Asistencia al cliente
4,7/5

96%
Un ha recomendado esta aplicación
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Opiniones de 118

Jordi
Calificación general
  • Sector: Transporte/transporte en camión/ferrocarril
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 6.0 /10

Hiver ayuda a escalar los equipos de atención al cliente y ventas

Revisado el 22/3/2023

Todavía no le he dado el uso completo. Por el momento es buena experiencia y lo recomendaría.

Todavía no le he dado el uso completo. Por el momento es buena experiencia y lo recomendaría.

Puntos a favor

Que esta totalmente integrado con GMAIL.

Puntos en contra

No dispone de cambio de idioma a Español y tampoco soporte de atención al cliente para mercado LATAM.

Bryn
Bryn
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Hiver has been a game changer our account management team!

Revisado el 10/9/2019

Puntos a favor

Hiver has made it so much easier for our client-facing teams to collaborate with each other and better serve all of our clients' needs. Everybody can see all the emails coming in, leave internal notes for each other, mark emails as pending/closed, use templates...the list goes on. It's been a huge game changer!

Puntos en contra

I wish we could use Hiver for even more. Everything about it is great, including amazing customer service, and so now I want to get rid of our other software/integration app providers and just use Hiver exclusively.

Alternativas consideradas

Zendesk Suite

Razones para cambiar a Hiver

Hiver integrates with Gmail right in your inbox so you don't have to have multiple windows and apps open at the same time. It's all in one-place and it's affordable!
Karen
Calificación general
  • Sector: Productos farmacéuticos
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 7.0 /10

Easy implementation and roll out

Revisado el 8/3/2023

Very good, have successfully implemented for customer support, and roll out went really well. For...

Very good, have successfully implemented for customer support, and roll out went really well. For the small number of questions and issues that we had, customer support were very responsive and helpful, only one unresolved issue (mentioned above, sent items issue)

Puntos a favor

Integration into existing email platform

Puntos en contra

Sent items can't be sorted/separated from personal sent items (Hiver support looked at this for us, but could not suggest anything that would work to show items sent from support separatelyto those sent from personal email address)Also - Responses from customers are automatically assigned to the support operator who initially replied to them - it would be better to have this as an optional to either auto assign responses, or leave as unassigned (particularly useful when you have part time operators, and customers can't wait until they're back online)

Alternativas consideradas

Freshdesk, Help Scout y Zendesk Suite

Razones para cambiar a Hiver

Cost and integration with existing email platform
Andrea
Calificación general
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

Awful experience!!! After integrating this tool, my clients stopped receiving my emails.

Revisado el 4/3/2018

None. Hiver completely derailed our operations at a period of peak media coverage.

None. Hiver completely derailed our operations at a period of peak media coverage.

Puntos a favor

Hiver features initially seemed great. I was eager to make use of their promised benefits. Unfortunately, Hiver completely halted our operations for over a week and lost us a great deal of business. Throughout it all, their team was unapologetic and dismissive of the role that Hiver had in derailing our email communications with clients. Rather than seeing this as an opportunity to resolve and repair clear technical defects, they blatanly blew off our repeated requests for support.

Puntos en contra

I tested out many collaborative email tools before deciding to go with Hiver. I was impressed by the intuitive design, canned response functionality and mobile app. Unfortunately, several days after installing the tool, we began to suspect that our clients were not receiving our emails consistently. I reached out to Hiver several times over the course of a few days and received no response. This lapse in email functionality coincided with some significant and favorable press coverage - our site traffic was nearly double what it normally was - and yet we went for 10 entire days without a single new client at a time when we would normally have 10-15 new clients typically. I tried for an entire week to engage help from the Hiver team. They insisted - and continue to insist- that their tool does not impact email sending functionality. I would beg to differ. As soon as I uninstalled Hiver, my communications with clients returned to normal. On a final note, to top this off, my team and I are 3 women. When we called Hiver's India-based support team, they were loudy making obvious, derogotary remarks about our being female and unable to understand their tool - calling us 'Dumb Blondes'. Highly inept and unprofessional team. Also worst nightmare for a growing startup!

Nick
Calificación general
  • Sector: Traducción y localización
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Hiver is the absolutely best Shared Inbox service and helped us optimizing our workflows by...

Revisado el 29/6/2020

We tried several providers of Shared Inboxes and we ended up staying with Hiver for the solely...

We tried several providers of Shared Inboxes and we ended up staying with Hiver for the solely reason that they choose to focus on the core aspects of mail management and not various other features, that businesses at our size usually use other Sales or Project services for. We have used Hiver for more than a year now and it has so far saved us from hundreds of hours by providing us with a great overview and management of all incoming mails/task to be taken care of. The service is not the cheapest on the market, but it's absolutely worth every penny. Hiver has given us the opportunity to work more effective, close deals faster, collaborate better resulting in overall higher turnover since we started using the tool. It integrates smoothly with G Suite and we would highly recommend this tool for any business.

Puntos a favor

The mail management part is alfa omega. Its the core of this service, that makes it stand out from competitors. This tool allows you to manage hundreds of mails weekly without losing the overview. It integrates smoothly with G Suite, so are you already comfortable with Gmail, then you cannot miss Hiver!

Puntos en contra

Setting rules for the automations could be optimized to handle more criteria and it would be great to be allowed to bulk add email adresses instead of manually adding one by one. It works though and its great.

Alternativas consideradas

Helpwise, Front, Gmelius y Copper

Razones para elegir Hiver

Gmelius had too many bugs. I wrote the support constantly and many of the features I needed were still on their roadmap. I believe Gmelius is a great mail management tool, but they need more development before they are able to compete with Hiver.

Software anterior

Gmelius

Razones para cambiar a Hiver

We tested all products out and evaluated them on the same criterias. Ease of use, integration, features, core focus and Hiver scored highest apparently.
Charlie
Calificación general
  • Sector: Marketing y publicidad
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Easy Email Management

Revisado el 23/6/2020

Great overall experience that has helped us become more efficient and communicate very effectively.

Great overall experience that has helped us become more efficient and communicate very effectively.

Puntos a favor

Hiver is a great way to manage a shared inbox efficiently and integrates easily with Gmail. Our team is able to assign emails, share notes, and easily see a chain of communication ensuring all incoming enquiries are dealt with quickly and efficiently.

There are easy ways to set up template copy too, accessible to the whole team.

Puntos en contra

No cons, it's good to be aware that once an email is assigned to a staff member, you won't see this email thread again unless you actively search for it.

Simone
Calificación general
  • Sector: Comercio minorista
  • Tamaño de la empresa: 1.001-5.000 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Hiver was a great solution to help the lack of two-way communication of Workday

Revisado el 14/9/2022

Puntos a favor

It works well with Gmail and gave us the opportunity to allow for two-way communication with candidates who apply through Workday for our positions.

Puntos en contra

The look of it could be better, very simple and boring look.

Vinay
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Excellent software and easy to use

Revisado el 7/4/2023

I have veri good experience and very useful app for daily users

I have veri good experience and very useful app for daily users

Puntos a favor

I would like some features very much like analytical, ticket assigning

Puntos en contra

Yes, need to improve auto assigning the emails

Amanda
Calificación general
  • Sector: Redes informáticas
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Function and Efficiency

Revisado el 4/4/2023

It's been great. We aren't changing anytime soon.

It's been great. We aren't changing anytime soon.

Puntos a favor

I like that a team of people on different ends of the world can work together efficiently.

Puntos en contra

When we have systems issues and have to contact customer support and they aren't able to help.

Vinay
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Its very useful software

Revisado el 3/4/2023

Very good experience

Very good experience

Puntos a favor

I am liking the most team Analytics, Ticket Assigning

Puntos en contra

Need to improve Automated mail assigning

Respuesta de Hiver

Hello Vinay,

We are glad to get your feedback. And we hope to continue being beneficial to you and your team.
To highlight or discuss any concerns, please do not hesitate to contact us at [email protected].

Ashmit | Marketing, Hiver

Romina
Romina
Calificación general
  • Sector: Propiedad inmobiliaria
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

A necessary tool

Revisado el 22/3/2023

Puntos a favor

It's a great way to find and follow up team emails.I use it everyday and it's been super helpful specially on a remote work environment, we would not be able to be as productive without hiver.

Puntos en contra

I would love to have a youtube channel or another easy way to find new features.

Dan
Calificación general
  • Sector: Administración educativa
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Check Hiver Out!

Revisado el 4/4/2023

Puntos a favor

The ability to co-manage a shared inbox and triage/delegate emails to members was simple and very useful.

Puntos en contra

The CSAT responses failed to load consistently, requiring me to refresh my browser tab and try again multiple times. This issue seemed more localized to me than the rest of my teammates though.

Kyle
Calificación general
  • Sector: Comercio minorista
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Hiver makes organization so easy for an ecommerce business

Revisado el 8/3/2023

Amazing, made our lives so much easier, we love it!

Amazing, made our lives so much easier, we love it!

Puntos a favor

Very easy to keep everything organized and to keep track of everything. We are a small and growing ecommerce business that has been using Hiver for 2+ years. It helps to keep everything from being lost in the shuffle and allows us to share important information about our clients amongst the team.

Puntos en contra

We would love to see more notification settings for customers and emails.

Meritxell
Calificación general
  • Sector: Logística y cadena de suministro
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Colaborattive inboxes and email managing

Revisado el 8/3/2023

Productivity has increased considerably.

Productivity has increased considerably.

Puntos a favor

It's incredible easy to setup and get used to work with it. There is no need to train users.Notes on emails or tag another user on it it's very useful.

Puntos en contra

Sometimes it's hard to define what you want to have in your main inbox or not.

Alternativas consideradas

Drag

Razones para cambiar a Hiver

It looked easier to be used.
Zeeshan
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Amazing email ticketing tool

Revisado el 10/4/2023

Overall quite satisfied with the experience I have by using for almost 8 months.

Overall quite satisfied with the experience I have by using for almost 8 months.

Puntos a favor

User friendly, fast application, records all the history and lots of analytics to check out any one performance for the given time period.

Puntos en contra

Some times it takes time to login to hiver.

Kelly
Calificación general
  • Sector: Propiedad inmobiliaria
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 7.0 /10

Great Except for One Thing

Revisado el 22/3/2023

Hiver has been so incredibly useful for my team's overall efficiency and communication.

Hiver has been so incredibly useful for my team's overall efficiency and communication.

Puntos a favor

I like how my teammates can jump into any email or grab documents for the email chain.

Puntos en contra

That I can only use it on Chrome! I would love to be able to use this on Edge.

Juan David
Juan David
Calificación general
  • Sector: Electrónica de consumo
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Managing a team was never easier!

Revisado el 18/9/2019

KPI measurement Prioritizing emails, Coworking with shared inboxes, Highlight important emails that...

KPI measurement Prioritizing emails, Coworking with shared inboxes, Highlight important emails that need immediate attention.

Puntos a favor

This add will make teamwork 100% easier and more efficient. I can start by saying that the fact that it will sort every upcoming email to the person in charge is amazing, not only because it will help to have a more organized shared box, but it will also let us supervise the email flow from our colleagues and give them a hand whenever they need or are out for vacation. On the other hand, having the option to leave comments on the memo field, will also help us to remind important information or simply inform our colleagues about something. Last but not least, Hiver gives us the opportunity to work with shared mailboxes and prioritize whatever is important for the team and allows us to "Close" every task that no longer needs our attention.

Puntos en contra

It was hard for me to find a con for this tool as it offers all the essential features that I need to sort my emails
and supervise the email flow for our team. However, I found probably a glitch when emails that are on "pending" status are not automatically opened whenever they get a reply.

Bartek
Bartek
Calificación general
  • Sector: Formación profesional y coaching
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Awesome Product

Revisado el 11/9/2019

Puntos a favor

I highly recommend this product for how well it integrates with Gmail / Google Custom Domain Mail. This product has been tremendously helpful in improving our email support and provide the tools necessary for properly tracking support requests and collaborating as a team!

Puntos en contra

Honestly, I had to think hard to come up with something I dislike about the product. The only thing may be that the emails synced via the "Shared Mailbox" functionality also show up in search results when you try to search your own mailbox for emails. There is a way around this by using special search criteria, but a generic search will return results from the Shared Mailbox as well as from your own "personal" mailbox.

Usuario verificado
Calificación general
  • Sector: Propiedad inmobiliaria
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Hiver Review

Revisado el 10/9/2019

Puntos a favor

Helps organize shared inbox and keeps members of company accountable for getting back to customers. No excuses for not seeing an email - Hiver makes it so easy to keep track of hundreds of daily emails!

Puntos en contra

I want customizable notification settings - I get emails assigned to me everyday and don't need that info but being able to see the times that a colleague @'s me will be super helpful and those seem to get lost in the notifications.

Fanni
Calificación general
  • Sector: Servicios financieros
  • Tamaño de la empresa: 501-1.000 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

A real difference in admin heavy teams

Revisado el 24/6/2020

Puntos a favor

Our team is small enough and the volume of admin tasks is manageable, so using a Jira ticketing system would have been far to restrictive. I appreciate the flexibility Hiver gives while still helping us organise tasks. The 3-4 of us manage the same mailbox where queries come into from the rest of the organisation, so it was hard for us to keep track of what has and hasn't been actioned, and by whom in the team. Hiver lies on top of this mailbox and allows us to assign queries to each other and mark the status of the emails which was a game changer for us. In addition, Hiver's analytics tool helps us understand what most of the queries are about and thus where to focus our energies when coming up with self-service options.

Puntos en contra

The analytics tool is not always very accurate. We'd like to understand what our response time is but often this is very skewed for some reason and isn't realistic. I think this is still a work in progress for them.

Hunter
Hunter
Calificación general
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Best thing ever!

Revisado el 25/4/2018

Puntos a favor

This is such a good service. The fact that you can have a shared inbox with other people in the company and use it as a to-do-list is incredible. We use this service religiously.

Puntos en contra

The only cons i have for this service are little/insignificant things like when you close a ticket and someone responds to say something like 'thank you' it re-opens the ticket. i wish it was smart enough to pick up on things like this and not re-open the ticket.

Usuario verificado
Calificación general
  • Sector: Internet
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 9.0 /10

Hiver is very practical

Revisado el 28/12/2022

without doubt one of the best application I will recommend

without doubt one of the best application I will recommend

Puntos a favor

Thanks to Hiver, I have been able to expand my customer service. Email management has become much easier for my business.

Puntos en contra

Hiver works very well for me I haven't had any complications yet

Cesar
Calificación general
  • Sector: Práctica de la abogacía
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Hiver User for Life

Revisado el 24/6/2020

HIVER has allowed my team to tackle a problem as a team. By sharing emails and folders, our clients...

HIVER has allowed my team to tackle a problem as a team. By sharing emails and folders, our clients receive immediate or very prompt responses from numerous persons on a team handling different aspects of a case. This is done in a coordinated, non-redundant or non-repetitive matter. It makes us efficient and profitable.

Puntos a favor

Its ease of use, integration with Gmail, customizable and easy settings for sharing folders.

Puntos en contra

I cannot share my contacts. This feature should be added.

Anna
Anna
Calificación general
  • Sector: Fabricación de productos eléctricos/electrónicos
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Hiver review

Revisado el 16/10/2018

We are a service company so often get client enquirys/queries via email. Hiver is an excellent way...

We are a service company so often get client enquirys/queries via email. Hiver is an excellent way for the team to communicate about said enquiries/queries and enables us to respond quickly to our clients. Multiple people can be involved and it doesn't clog up your email with messy email trails.

Puntos a favor

The ease of discussions between team members about an email without the frustration of a massive long email trail that gets complicated especially when team members are responding to varying email dates and versions. There's no issue of inadvertently emailing a client any internal messages.

Puntos en contra

Personally, it took a while to get used to and each new team member requires training to understand how best to utilise Hiver.

James
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Helpful product for our email needs

Revisado el 22/6/2020

Puntos a favor

Very helpful insights into tracking emails, templates, and workflows.

Puntos en contra

For a while, Hiver didn't integrate with a number of our other applications. However, the Hiver support team has been very helpful and as such we don't have these issues any more.