Remote

4,4 (89)
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Calificación general

4,4 /5
(89)
Relación calidad-precio
4,1/5
Funciones
4,4/5
Facilidad de uso
4,6/5
Asistencia al cliente
4,5/5

88%
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Opiniones de 89

Silvana
Calificación general
  • Sector: Externalización/deslocalización
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Mensualmente durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

PESIMO SERVICIO AL CLIENTE Y RESPUESTAS

Revisado el 27/9/2024

PESIMA experiencia, no responden a tiempo

PESIMA experiencia, no responden a tiempo

Puntos a favor

Cumplidos con el pago, y no mas, no tengo nada mas positivo que decir de ellos,.

Puntos en contra

PESIMO Servicio al cliente, llevo 1 mes detras de ellos pidiendoles que revisen mis desprendibles de pago, y su unica respuesta es "estamos trabajando en eso, disculpa la demora". Su unico medio de comunicación es por correo electronico y la dirección que aparece en Colombia, pertenece a otra empresa, lo cual es muy sospechoso.

Respuesta de Remote Technology

Hi there,

Thank you for sharing your experience with us. I’m truly sorry to hear that our customer service has fallen short of your expectations. I understand how frustrating it must be to experience delays and feel like you aren’t getting the support you need. This is not the level of service we aim to provide, and we will address this with our team.

If you'd like to talk further about your concerns, I’d be happy to help—feel free to reach out to me directly at [email protected]. We're here to make this right for you.

Warm regards,

Mel Diamond

Voice of the Customer Manager @Remote

Angie
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 10.000+ empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Un servicio esplendido.

Revisado el 8/8/2023

Puntos a favor

Cuenta con una gran variedad de herramientas, para cualquier area es un aplicativo muy completo.

Puntos en contra

No lo niego es un poco costoso pero vale la pena adquirirlo.

Ryan
Ryan
Calificación general
  • Sector: Banca
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 7.0 /10

Good for Startups!

Revisado el 13/5/2022

Puntos a favor

Remote makes it easy to enrol new employees, contractors, and to manage employee/contractor expenses.

Puntos en contra

The fact that they have switched health insurance providers. One reason we switched to Remote was that they used SafetyWing, however they have now moved to a more well-known brand, with a lower limit.

Ashley
Calificación general
  • Sector: Software informático
  • Tamaño de la empresa: 11-50 empleados
  • Software usado Semanalmente durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Fantastic experience!

Revisado el 28/10/2024

Love working with Remote, and their support team. Will work with them again at other companies.

Love working with Remote, and their support team. Will work with them again at other companies.

Puntos a favor

Very easy to use, support is easily accessible.

Puntos en contra

Support articles that are country specific, they should continue to build out their library. Nothing bad, but I feel there is more to be written/shared country to country

Alternativas consideradas

Deel y Oyster

Razones para cambiar a Remote

Remote offered the best support at a comparable price.
Kerstin
Calificación general
  • Sector: Dispositivos médicos
  • Tamaño de la empresa: 11-50 empleados
  • Software usado Semanalmente durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 2.0 /10

Remote Review

Revisado el 22/10/2024

Puntos a favor

Cheap, contact persons are nice, platform easy to use

Puntos en contra

complete chaos, did not get a proper Onboarding, only found out about processes by asking, Nobody is really an expert. They have their "expert" teams but I have the feeling they also don't know...

Alternativas consideradas

Deel

Razones para cambiar a Remote

They had a good Sales person. They offered a good price.

Respuesta de Remote Technology

Hi Kerstin,

Thank you for your feedback and for highlighting your experience with Remote.

We’re sorry to hear that your onboarding process didn’t meet expectations and that you’ve encountered challenges with expertise within our teams. This is certainly not the experience we aim to provide.

We'd love the opportunity to understand more about your concerns and work together to improve your experience. Please reach out to me at [email protected] so I can assist you further.

Best regards,

Melanie Diamond

Voice of the Customer Manager @ Remote

Laura
Calificación general
  • Sector: Producción audiovisual
  • Tamaño de la empresa: 11-50 empleados
  • Software usado Semanalmente durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Better Billing otherwise great

Revisado el 16/10/2024

Customer service and response time is positive. Staff is extremely knowledgeable. Platform is easy...

Customer service and response time is positive. Staff is extremely knowledgeable. Platform is easy to use.

Puntos a favor

informs and secures adherence to local jurisdiction, ease for onboarding and creating essential employee contracts and agreements

Puntos en contra

billing/invoicing - would like a better breakdown of cost and to be in preferred language

Alternativas consideradas

Deel

Razones para cambiar a Remote

Remote was less expensive and had an easier to use platform
Ines
Calificación general
  • Sector: Redes informáticas
  • Tamaño de la empresa: 11-50 empleados
  • Software usado Semanalmente durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Positive remarks

Revisado el 21/10/2024

Puntos a favor

The really fast response in the live Q&A Chat. + The helpfulness of these employees.

Puntos en contra

Quite expensive depending on the case. For one employee we pay more to Remote than to the employee himself.

Alternativas consideradas

Deel

Razones para cambiar a Remote

This was done by my predecessor so I can't disclose this
Brenda
Calificación general
  • Sector: Software informático
  • Tamaño de la empresa: 11-50 empleados
  • Software usado Semanalmente durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Using Remote.com

Revisado el 21/10/2024

We've been using Remote.com for two years, We have onboarded and off boarded employees, change pay...

We've been using Remote.com for two years, We have onboarded and off boarded employees, change pay rates, Everything has been very easy to exicute on remote.com It's been a very positve expierence.

Puntos a favor

I appreciate that everything is on this platform that I need.

Puntos en contra

Sometime it takes a llittle too long to get the answer we need on a questions.

Sabrina
Calificación general
  • Sector: Comercio minorista
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Good service, good platform

Revisado el 25/10/2024

I like the service and the platform and that Remote always improves their service. I am working...

I like the service and the platform and that Remote always improves their service. I am working with them since 2 years now and they have constantly improved and extended their services and platform.

Puntos a favor

The related Customer Success Manager who is always there to support us.

Puntos en contra

Sometimes it takes quite a lot of time to get any (labor law) information about a country.

Wendi
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Our experience with Remote since June 2023

Revisado el 21/10/2024

Remote has been a game changer in having a workforce outside of the US. They offer competitive...

Remote has been a game changer in having a workforce outside of the US. They offer competitive benefits and are easy to work with.

Puntos a favor

Our Client Success Account Manager has excellent response time, as well as proactively understanding our business needs. He is proactive in partnering with his product team to make enhancements that also benefit our team.

Puntos en contra

It is a significant investment and would like to see better pricing as our team grows. Their pricing is a little wonky to me in hiring by teams of 15; versus a team price with different quantity sizes.

Ally
Calificación general
  • Sector: Servicios financieros
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 7.0 /10

EOR through remote.com

Revisado el 24/10/2024

Overall very positive but the fees that they charge are higher than other companies and this is...

Overall very positive but the fees that they charge are higher than other companies and this is something that is becoming a challenge in the current market where there are new companies in the EOR space offering similar products. Employees like it though and it is easy to use as a manager/admin.

Puntos a favor

Easy to use. Great customer support. Personalised help when needed and employees get good benefits through the platform. Also good is that they dont use third parties to hire.

Puntos en contra

Fees. Yearly fees cannot be transferred to new employees! Very inflexible compared to other EORs.

Vilena
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Remote review

Revisado el 24/10/2024

Puntos a favor

User-friendly platform for both the administrator and the employee

Puntos en contra

In my opinion, everything is fine and Remote is one of the best

Usuario verificado
Calificación general
  • Sector: Internet
  • Tamaño de la empresa: 11-50 empleados
  • Software usado Semanalmente durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

Horrendous experience for my employees

Revisado el 27/5/2024

The first customer service accountant lied, the second one disappeared for several days leaving us...

The first customer service accountant lied, the second one disappeared for several days leaving us with nothing but stress trying to hear back from Remote regarding the onboarding.

Puntos a favor

We have experienced several issues, mistakes, lies about offers, lies about discounts , wrongful information from their employees. it was an absolutely terrible experience with many of my employees facing tremendous stress, leading to resignations.

Puntos en contra

Customer service was absolutely horrible on several fronts.

Kandace
Calificación general
  • Sector: Seguridad informática y de redes
  • Tamaño de la empresa: 51-200 empleados
  • Software usado Semanalmente durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Great Support and Customer Service

Revisado el 15/10/2024

I have had great customer service reps and they really do listen to feedback and add features. It...

I have had great customer service reps and they really do listen to feedback and add features. It isn't instant, but I have been happy with it.

Puntos a favor

I really appreciate the customer service that I have had at Remote.

Puntos en contra

The pricing- especially for insurance internationally- can be high.

Francesca
Calificación general
  • Sector: Electrónica de consumo
  • Tamaño de la empresa: 51-200 empleados
  • Software usado Semanalmente durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Very good service

Revisado el 15/10/2024

Overall our collaboration has been very good.

Overall our collaboration has been very good.

Puntos a favor

UX of the website, availability of the key account and the support

Puntos en contra

there was some slowness in giving responses in the onboarding of an executive

Enzo
Calificación general
  • Sector: Telecomunicaciones
  • Tamaño de la empresa: 11-50 empleados
  • Software usado Semanalmente durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 7.0 /10

Good service, be carefull of ping pong effect

Revisado el 24/10/2024

From onboarding till now, all good.
I would love a French expert regarding accountant. This is...

From onboarding till now, all good.
I would love a French expert regarding accountant. This is missing.

Puntos a favor

I like that it is remote, every thing is handled correctly

Puntos en contra

When i need something specific, related to money usually, i often end up like a ping pong ball between remote.com and the employer.

That is why only 4 stars

Nav
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 51-200 empleados
  • Software usado Semanalmente durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 7.0 /10

Good Platform to hire international employees!

Revisado el 21/10/2024

Puntos a favor

Quick customer service and easy to use interface!

Puntos en contra

Some features such Expense Reimbursement can be improved. Per diem option requires a receipt, which should not be the case.

Jennifer
Calificación general
  • Sector: Dispositivos médicos
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

A go-to EOR system

Revisado el 20/6/2023

I've had a very positive experience with Remote so far, and am looking forward to more work with...

I've had a very positive experience with Remote so far, and am looking forward to more work with them. I would recommend Remote to any HR individual considering to expand their buisness to other countries in which they do not have subsidiaries.

Puntos a favor

My most favoraite thing about Remote is the customer service. Other systems also provide employee payroll options but they do not have a superb customer service as Remote. Starting from designated Customer Success Manager to Use Happiness Team, they are always ready to help, and VERY responsive. Prior to Remote, they would take anywhere from 24-48 hours for a simple response, but Remote team will respond within 12-24 hour block.

Puntos en contra

One thing I recently discovered is that their time-off tracking does not include childcare leave days. An employee has inquired about it only showing time-off days, but not government required childcare days.

Estefania
Calificación general
  • Sector: Electrónica de consumo
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Great support and feedback

Revisado el 20/6/2023

Puntos a favor

It´s been a great experience so far, any time I raise a request for support, I get the necessary help within the desired timelines, [sensitive content hidden] has helped me in a very professional and proactive way.

Puntos en contra

I cannot mention any bad point so far in the experience I am having working with Remote.

Usuario verificado
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

The most convenient way to get employment benefits anywhere in the world

Revisado el 25/10/2022

Puntos a favor

The ease of use and clutter free UI. The UI is well thought out and bug free. Never had any problems

Puntos en contra

None whatsoever. Cannot think of anything wrong with Remote's employment portal.

Katie
Calificación general
  • Sector: Automatización industrial
  • Tamaño de la empresa: 11-50 empleados
  • Software usado Semanalmente durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Remote is fundamental to Phaidra

Revisado el 11/2/2021

Remote enabled Phaidra to build a global company featuring incredible talent that sit at the...

Remote enabled Phaidra to build a global company featuring incredible talent that sit at the intersection of industrials and AI - a rare and hard to find talent pool. We started with Remote when they were a start-up themselves, which meant we grew as a company as they did - and were able to share feedback and see the implementation of new features we requested. The collaboration with Remote continues to be awesome and we intend to have Remote as a strategic partner as we scale.

Puntos a favor

Remote's software enables Phaidra to bring on new talent from almost anywhere in the world. Their support team is helpful and thoughtful in their communication.

Puntos en contra

It would be great to have more transparency into what stage new employees are in during onboarding. Specifics (like if Remote sent the onboarding email, etc.) would be great!

Willy
Willy
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 201-500 empleados
  • Software usado Semanalmente durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

First Experience with Remote

Revisado el 25/10/2022

Absolutely amazing, considering HR services is complex with all the details, but remote is able to...

Absolutely amazing, considering HR services is complex with all the details, but remote is able to simplify process even without having to collect any hardcopy files unless for contract.

Puntos a favor

Providing support upon employment contractual for overseas company complete with all the details needed to comply with local regulation

Puntos en contra

So far I have to admit that nothing disappoint me yet from my personal experience

Anna
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 11-50 empleados
  • Software usado Semanalmente durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Hiring talent across the world made easy

Revisado el 31/8/2022

Puntos a favor

It made our life easier. Thanks to Remote we have been able to hire talent from countries where we don't have presence in, offer compliant contracts and save time on payroll management. We also received support with tax and legal issues specific to different cases. Whoever we had a problem, the Remote team has gone above and beyond to find a solution.

Puntos en contra

Because onboarding employees in every country depends on local regulations, it requires and a proactive approach from the person doing the enrollment and being in contact with the onboarding/happiness team.

Valentin
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Easy to use, constantly improving

Revisado el 25/10/2022

I am working remotely thanks to Remote. Its such a great opportunity to work for any company in the...

I am working remotely thanks to Remote. Its such a great opportunity to work for any company in the world from your home country.

Puntos a favor

- easy to use- good support- frequently improving

Puntos en contra

I don't have any particular remarks so far

Kerry
Calificación general
  • Sector: Administración educativa
  • Tamaño de la empresa: 51-200 empleados
  • Software usado Semanalmente durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

A great EoR

Revisado el 30/8/2022

My overall experience of working with Remote has been excellent. Our support, [SENSITIVE CONTENT],...

My overall experience of working with Remote has been excellent. Our support, [SENSITIVE CONTENT], is responsive, supportive and extremely helpful and professional. A first class service!

Puntos a favor

This software is easy to use, intuitive and the dashboard allows easy access to all services

Puntos en contra

There is nothing I don't like about Remote.