Opiniones de Resova
Resova
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Opiniones de 13
- Sector: Entretenimiento
- Tamaño de la empresa: 1.001-5.000 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Solid Software, Constantly Improving
Revisado el 22/8/2022
Resova made it very easy to implement in our large organization and supported us throughout the...
Resova made it very easy to implement in our large organization and supported us throughout the whole process. They are constantly working to improve the product, keeping our business competitive with its functionality. When compared to other major booking softwares, Resova is unmatched in price and variety of features. There are a few small hiccups (certain settings, UI navigation, integrations) that we have to work around (as with any out-of-the-box software), but they're far outweighed by the pros. Can't recommend it enough.
Puntos a favor
- Onboarding
- Excellent product support
- Great UI and ease of use/training
- Extremely customizable for various use cases
- Price
Puntos en contra
- Would like to see more robust reporting views
- Enterprise-level accounts need more features
-
Software anterior
Bookeo- Sector: Entretenimiento
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Great work, everyone! Now, get rid of the persistent Bot, please.
Revisado el 20/12/2024
Very positive. Responsive support. Enthusiastic webinars. Constantly improving.
Very positive. Responsive support. Enthusiastic webinars. Constantly improving.
Puntos a favor
It's the hub of our escape room booking system.
Puntos en contra
The newly-added Bot. It's intrusive, takes up screen space on a phone, and is not helpful in the least.
Razones para elegir Resova
COVID took Escape Assist out of businessRazones para cambiar a Resova
Better price than Fare Harbor. Better design than Bookeo.- Sector: Entretenimiento
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 1.0 /10
Acceptable product with insufficient support
Revisado el 20/12/2024
It's worked for customers but has been a regular frustration as a business
It's worked for customers but has been a regular frustration as a business
Puntos a favor
Customer ux is pretty good. A few weird bugs related to unexpected date changes, but overall good
Puntos en contra
Support for businesses is awful. Charges business for services that aren't delivered. Still don't have the dedicated account manager in paying for
Razones para cambiar a Resova
Ux and not a percentage charge. Not many options- Sector: Entretenimiento
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
A great fit for Escape Rooms, especially in Canada.
Revisado el 14/11/2022
Very good. Transparent about pricing, and willing to listen to feedback. Support is adequate and...
Very good. Transparent about pricing, and willing to listen to feedback. Support is adequate and has been improving over the past couple of years.
Puntos a favor
Easy to use on a day to day for our staff, and easy to manage for our administrators. Robust options allow you to customize experience details and pricing, good customer communication tools, and a monthly cost (as opposed to a % cost per booking) allows for better financial planning and makes only the most sense in locations where credit cards aren't necessarily the preferred form of payment.
Puntos en contra
Missing an app, which would facilitate use even further.
Razones para elegir Resova
Xola changed their pricing model. Since many of our customers pay upon arrival and/or pay with cash or debit, it didn't make sense to move to a model where we're a) requiring credit card to book (barrier to booking) and b) exposing all of our payments to increased financial service fees (i.e. it costs us way less when people pay with cash or debit).Software anterior
XolaRazones para cambiar a Resova
Superior product when compared to Bookeo. Preferred pricing model when compared to XOLA and Fareharbor.- Sector: Marketing y publicidad
- Tamaño de la empresa: 2-10 empleados
- Software usado Semanalmente durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Incredible Booking Software
Revisado el 9/8/2022
Puntos a favor
Resova is extremely easy to set up and use. It allows customers to have a very user-friendly checkout process with no friction to minimize drop-offs and abandoned carts. Payment processing is seamless and booking scheduling is easy. As a digital marketer, I love the Google Tag Manager integration so I can show my clients exactly what source is generating how much revenue. This makes decision making very easy on our end.
Puntos en contra
I have yet to experience any problems with Resova in my field of work.
- Sector: Entretenimiento
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Could do better
Revisado el 21/12/2024
Broadly satisfactory, but could be much more useful.
Broadly satisfactory, but could be much more useful.
Puntos a favor
In general, a user friendly interface from both the the business's and the customer's standpoint. The system is robust in my experience (i.e. does what it claims).
Puntos en contra
Customer support is hit and miss; integration with other software,
such as Klaviyo, that are very useful tools to drive business.
- Sector: Entretenimiento
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Excellent experience!
Revisado el 20/12/2024
We have been using Resova for over 3 years, and throughout this time, we have never experienced any...
We have been using Resova for over 3 years, and throughout this time, we have never experienced any issues that have affected our business operations. The platform is intuitive and user-friendly. We also appreciate the proactive communication regarding upcoming updates, which helps us plan and stay ahead. Respect to the Resova team for their excellent service!
Puntos a favor
Easy to operate system. Neatly and created. The platform is intuitive and user-friendly.
Puntos en contra
I hardly remember any problems. I can't comment on anything at this time.
- Sector: Entretenimiento
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
Good bones - need to focus on providing customer satisfaction
Revisado el 21/12/2024
The product is pretty good, the customer service / support when things don't work sucks. If you...
The product is pretty good, the customer service / support when things don't work sucks. If you submit an issue via email, there is little to no communication about progress and ticket items can take MONTHS to be resolved. And even then we don't get informed about the correction - we just happen to notice it in our daily interaction with the platform.
Puntos a favor
Clear view of day to day reservation details
Puntos en contra
The inability to stay logged in for more than 24 hours - logging in to six or so accounts every day is an unnecessary time waste.
- Sector: Entretenimiento
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Key West Room Escape
Revisado el 20/12/2024
I have used Resova for eight years and have had excellent customer service and overall experience.
I have used Resova for eight years and have had excellent customer service and overall experience.
Puntos a favor
The user interface is very easy to understand and intuitive.
Puntos en contra
No complaints. I really cannot think of anything lacking.
- Sector: Entretenimiento
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 5.0 /10
Great Potential Avoided
Revisado el 17/1/2022
Again, for the most basic function of online bookings, it works. But there are a thousand different...
Again, for the most basic function of online bookings, it works. But there are a thousand different guest experience decisions an owner has to make, and Resova doesn't often help in bridging those gaps.
Puntos a favor
Its cost is pretty great for the basic function you get from it.
Puntos en contra
Support. They started off really great, but have devolved to the point we now receive no response to support messages.
Alternativas consideradas
BookeoRazones para elegir Resova
Commission to flat rate.Software anterior
XolaRazones para cambiar a Resova
They were more responsive early on.- Sector: Entretenimiento
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Great platform with even better value
Revisado el 28/10/2022
Puntos a favor
We've used a couple booking platforms before Resova and have never looked back since switching. The value is unmatched for what they provide and the tools to help grow our business have been fantastic.
Puntos en contra
There isn't a lot of customer service so you need to be able to learn most things yourself but we've heard they're adding this component shortly.
- Sector: Entretenimiento
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 10.0 /10
Solid Product
Revisado el 10/8/2022
Puntos a favor
Resova UI makes it easy to navigate and to train staff quickly. Features are solid and allows us to make changes on the fly.
Puntos en contra
would like to see a couple extra payment options.
- Sector: Hostelería
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
The best and most affordable booking software around!
Revisado el 30/8/2022
Simple, Affordable, and Feature Rich - it is the best booking software out there, hands down.
Simple, Affordable, and Feature Rich - it is the best booking software out there, hands down.
Puntos a favor
Feature rich, excellent reporting functionality, great front end user experience.
Puntos en contra
Seems to be an issue with guests double booking, have not found what is causing this - but think it is more of a layout issue front end perhaps. But it the grand scheme of things, it is very minor and all the pros outweigh this on small singular con.
