Opiniones de YourMembership

I really appreciate the availability of customizable options to meet ever changing needs of our organization.

Staff resistance to embrace the change to a new system or to learn the new features that could save them time. Any software issues that are brought up with YM are usually already in the works and they are very receptive to suggestions for future upgrades needed.

YourMembership is a comprehensive solution for small to mid-size associations. It handles most functions on its own and plays well with other systems via API.

Some dislikes include the website (I'm not an html coder; this should be easier); integration with QuickBooks; inability to dedupe or merge nonmember records; too few renewal reminder options; customer service. Customer service if you can get on a chat is usually pretty good. If you can't, it takes forever. And if anything goes to another tier you'll never get it resolved. I've had something with Tier 3 for over 18 months.

YourMembership is almost entirely customizable, and their support team is always available to help. Once setup, I save hours a week by pulling customizable dynamic reports and by reviewing the critical information on the dashboard.

I find the email blast portion is clunky. I cannot duplicate a campaign and the HTML editor and preview show the page differently than when it is sent out. I've learned to review the campaigns from several platforms outside of YM to preview.

YM has amazing features to keep the work easier to do and accommodating in terms of time and money. The events feature is what i like the most followed by the membership dues and online store.

Please improve the events with sessions section in terms of certification obtained after attending such. We should be able to distinguish who attended what session.

YM is Inexpensive, and it is also relatively easy to learn;.

The accounting side of YM is sorely lacking, as it membership tracking.

I like most everything about YM. I would not have one specific thing at this time.

Support is terrible to get someone to answer your questions. At times I have waited months for assistance.

Easy to update website from the database side.

For a membership based program, it's lacking in simple reports to pull quality data; creating an event is very challenging; and customer service seems to be too busy to help...either doesn't answer same day or rushes you off the phone. They want you to fix the problem. I love being able to do my own thing and learn about the database; however, sometimes you need help. They do not like to help.

I have very much appreciated YM's support team. They gave speedy, clear, and very informative responses to all my questions. They are kind and professional, and I’m glad we had the opportunity to work together on PSI's website redesign. They led us through the process and were helpful at every step of the way.

This is great software for people who like WYSIWYG (what you see is what you get), and don't want to have to worry about the technical details. If you're the type that likes to peak under the hood have maximum control, this isn't the solution for you -- that said, the support team has been very responsive at making changes to aspects of the website that we don't have control over as the customer.

I can easily pull up needed information to help make management decisions. I can also create reports that are useful to my specific needs in addition to good number of system generated reports that can be used as is or tweaked to my specific needs.

In the report section, the wealth of reports can be overwhelming. I find the ability to create reports to be cumbersome.

It meets all of our basic needs for an association software management.

YourMembership has constant issues with performance or being outright down. We understand that there are going to always be issues that pop up when dealing with technology. The latest issue has lasted 3 days and for most of that time our website has been completely down.

None. This software has caused nothing but issues for our client in the two years we have been on it. They are not happy. We also had to buy an add-on of Informz just to be able to send emails to our members since YM is BLACKLISTED. Funny they mention it AFTER we signed.

Everything. Frankly, while I write this review as the software is down again. Don't expect any ease of use, don't call for support; they won't answer and will take a few days to return your call. Every setting is so hard to find, complex and hard to understand. It is not meant for membership managers.

Given that this is my first experience with membership software, I have heavily relied on YM's high quality integrated tutorial videos and indexed knowledge database. When I have a unique problem, I receive very quick and quality responses from support staff via the integrated email system. For more complex questions, YM readily offers support via telephone calls.

I don't have full confidence in the bulk email capability in terms of the recipients' capability to receive. Admittedly, problems may or may not be the fault of the software.

They appeared to provide all the tools you could ever need. Individual ID/password and other self-service membership features and benefits.

Support! Pathetic is putting it mildly. It seems that whenever you call for support during business hours you only get a voice recording. Seldom do you get the opportunity to reach a live person. They typically respond to online forms the next day but when you have a service affecting situation you need service then. Another HUGE fail is their bulk emailing feature. We have a small membership email list, 4500 members, when only 1/4 get the emails regularly you know there are problems. And to add insult to injury, it's almost impossible to create a bulk email in an easy to read format. Cut and paste from a basic text editor or Word and then try to format it, everything goes haywire. Try to type your own and the window will freeze up on you and you'll lose hours of work if you haven't saved it recently. Get ready to be frustrated.

The cost apparently is good for our small size/budget.

I have a hard time locating features in the backend. The options are not very flexible. We have to consistently find workarounds for the limitations of this software. I end up using a lot of spreadsheets to do what I need to do with datea.

The funcationality of the product is great as there are many things that you can do.

There are things that need to be done but YM has not implemented them and ones I think that a re necessary.