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Opiniones de Pabau

Pabau

4,6 (501)
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Software de gestión de consultas para profesionales sanitarios

Calificación general

4,6 /5
(501)
Relación calidad-precio
4,4/5
Funciones
4,5/5
Facilidad de uso
4,4/5
Asistencia al cliente
4,5/5
92%
Un ha recomendado esta aplicación
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Opiniones de 501

Milad
Milad
Calificación general
  • Sector: Salud, bienestar y deporte
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Great Software

Revisado el 20/12/2024

My overall experience with Pabau has been excellent. It’s a reliable and feature-rich software that...

My overall experience with Pabau has been excellent. It’s a reliable and feature-rich software that has greatly improved the efficiency of managing bookings.

Puntos a favor

What I liked most about Pabau is its intuitive interface and the exceptional support team that’s always available to assist with any issues.

Puntos en contra

Sometimes the software can feel a bit overwhelming due to the sheer number of features, but it’s manageable with time.

Stephanie
Calificación general
  • Sector: Práctica médica
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Give it a shot! It’s amazing!

Revisado el 27/8/2024

Extremely attentive sales, integration, and training team members. Very helpful videos available...

Extremely attentive sales, integration, and training team members. Very helpful videos available anytime to obtain answers to operations questions.

Puntos a favor

Easy to use. Patient friendly. Online booking. Automated processes taking busy work off of the team. Extremely attentive and helpful Pabau Team committed to ensuring your success with the software.

Puntos en contra

Two way texting not yet available.
Integrated Labs not yet available
Unable to send control substances with eRX requires a 3rd party option.

Respuesta de Pabau

Hi Stephanie, thanks for the review - we are very happy to have you onboard. Please ask anyone else in your team to also leave an honest review! To maximize your Pabau account, book a 1:1 success meeting (if you haven't done that already):
- https://support.pabau.com/meetings/pabau/success-meeting
- https://support.pabau.com/meetings/pabau/success-meeting-us

Additionally, explore these resources available 24/7:
- Pabau Academy (200+ lessons) - https://academy.pabau.com/
- Knowledge Base (500+ articles) - https://support.pabau.com/en/pabau2/

You can also get instant support via https://pabau.com/support-centre/

Thank you again. Your feedback helps us improve.

Best regards,
Alex
Product Marketing Manager

P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/

Bobbie-Jo
Calificación general
  • Sector: Productos cosméticos
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Pabau meeting success

Revisado el 31/1/2025

As always an excellent experience, timely and convenient

As always an excellent experience, timely and convenient

Puntos a favor

Convenient and easy meeting, all needs met. Thank you.

Puntos en contra

Always have really good experience can’t see any negatives

Sadiq
Calificación general
  • Sector: Salud, bienestar y deporte
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 5.0 /10

Pabau for an Aesthetic Clinic

Revisado el 24/5/2024

The onboarding process was very slow for a brand-new clinic with no data to migrate. Most of the...

The onboarding process was very slow for a brand-new clinic with no data to migrate. Most of the support staff have limited knowledge and are unable to provide immediate assistance. The platform has basic bugs that are common in any software platform, indicating a lack of thorough testing before releasing features to the public. Many features in Pabau 2 depend on the original Pabau, requiring tweaks in Pabau 1 for them to function correctly in Pabau 2.

Puntos a favor

I found several aspects of Pabau particularly beneficial:

Online Booking System: The ability to create links for specific treatments is a standout feature. It simplifies the booking process for clients and allows for targeted promotion of particular services.

Cloud-Based Platform: The cloud-based nature of Pabau ensures that data is securely stored and accessible from anywhere. This enhances flexibility and convenience, making it easy to manage appointments and client information on the go.

Puntos en contra

System Performance: The system can be quite slow at times, which impacts efficiency and productivity.

Onboarding Process: The onboarding process is also slower than expected, which can be frustrating for new users eager to get started.

Customer Success: The Customer Success experience leaves much to be desired mainly because Customer Success staff were not trained on Pabau 2 features or how to use them.

Customer Retention Focus: Customer retention should be a core aspect of every interaction. Ensuring that users feel valued and supported can significantly improve overall satisfaction.

System Bugs: There are still multiple bugs present in the system despite it being in the production environment. Addressing these issues promptly would enhance the user experience and reliability of the platform.

Respuesta de Pabau

Hi Sadiq, thanks for the review. To help you with the setup and get the most out of Pabau - we would recommend booking a 121 meeting anytime, available 21 hours a day via the following links (if you haven’t done that already):
- https://support.pabau.com/meetings/pabau/success-meeting
- https://support.pabau.com/meetings/pabau/success-meeting-us

Additionally, explore these resources available 24/7 (and instant support) - https://pabau.com/support-centre/

Regarding your feedback: We've been working extremely hard on the development of new features and overall system speed. Although rare, let us know if you run into issues.

Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve.
Best regards,
Alex
Product Marketing Manager

P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/

Azadeh
Calificación general
  • Sector: Práctica médica
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 3.0 /10

Nice experience

Revisado el 20/12/2024

It was a great idea switching to pabau from another platform

It was a great idea switching to pabau from another platform

Puntos a favor

Overall its a great experience working with pabau

Puntos en contra

It is a little bit confusing at the beginning

Abdullah
Calificación general
  • Sector: Hospital y atención sanitaria
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Amazing user-friendly software

Revisado el 30/8/2024

Overall, I really like this software. This is a fantastic user-friendly software, Has loads of...

Overall, I really like this software. This is a fantastic user-friendly software, Has loads of options that you can choose from. Also, you can make your own templates which makes it very easy to work on. Quick and easy templates that make your clinical job very easy. I have worked with many other softwares like Spectrum and SOCRATES Etc But I found this one quite helpful and easy

Puntos a favor

Friendliness to work with, user-friendly software. Gives you loads of options and you can have your own plans which is really fantastic.

Puntos en contra

Initially induction, I was left on my own and it was quite frustrating. Also, the amount of time it took to set up and everything was not easy.

Alternativas consideradas

Socrates

Razones para cambiar a Pabau

Price mainly is it was quite cheaper as compared to the other one

Respuesta de Pabau

Hi Abdullah, thanks for the review - we are happy to have you onboard. Please ask anyone else in your team to also leave an honest review! Regarding your feedback, to maximize your Pabau account, book a 1:1 success meeting (if you haven't already):
- https://support.pabau.com/meetings/pabau/success-meeting
- https://support.pabau.com/meetings/pabau/success-meeting-us

Additionally, explore these resources available 24/7:
Pabau Academy (200+ lessons) - https://academy.pabau.com/
Knowledge Base (500+ articles) - https://support.pabau.com/en/pabau2/

You can also get instant support via https://pabau.com/support-centre/

Thank you again. Your feedback helps us improve.

Best regards,
Alex
Product Marketing Manager

P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/

Erika
Calificación general
  • Sector: Salud, bienestar y deporte
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Best business app

Revisado el 26/11/2024

Great experience, really enjoying what pabau can offer to our clinic.

Great experience, really enjoying what pabau can offer to our clinic.

Puntos a favor

Easy to work is like next generation app for clinics , has everything in ine for clinics

Puntos en contra

Would love if pabau would have phone line so if problem could call .

Luka
Calificación general
  • Sector: Salud, bienestar y deporte
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Streamlined and Efficient – A Must-Have for Any Clinic!

Revisado el 18/12/2024

Puntos a favor

Pabau has been an incredible addition to our clinic operations. The ability to book appointments effortlessly, securely manage patient data, and track their entire journey has been a game-changer. It’s user-friendly, intuitive, and makes our day-to-day tasks so much more organized. Our team and clients love the smooth experience! Pabau truly helps us provide exceptional care without the administrative stress.

Puntos en contra

Nothing - set up process is easy and full support is provided!

LUKE
Calificación general
  • Sector: Práctica médica
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 2.0 /10

Decent app

Revisado el 25/11/2024

Puntos a favor

Structure and all in one service. Ticks the box

Puntos en contra

NO CUSTOMER SERVICE have to wait days for an email reply then book an appointment ao of its urgent NOTHINGS getting fixed quick.

Arveen
Calificación general
  • Sector: Salud, bienestar y deporte
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado Semanalmente durante Prueba gratis
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Pabau - highly recommended!

Revisado el 26/2/2025

Really good experience with setting up my account, has really helped to streamline my business set...

Really good experience with setting up my account, has really helped to streamline my business set up.

Puntos a favor

Really useful tools and AI incorporated
Friendly and helpful team!

Puntos en contra

I have not yet found anything to not like about the company/system

Natasha
Calificación general
  • Sector: Práctica médica
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

[sensitive content hidden] deserves a pay rise!

Revisado el 11/9/2024

Difficult with the technical side but have had a great experience with [sensitive content hidden]

Difficult with the technical side but have had a great experience with [sensitive content hidden]

Puntos a favor

A lot of the automated features such as consent, medical, reminders, follow ups, reviews

Puntos en contra

Difficult to learn how to use the system, but [sensitive content hidden] has been amazing and very supportive

Respuesta de Pabau

Hi Natasha, thanks for the review - we are happy to have you onboard. Please ask anyone else in your team to also leave an honest review! On top of the support you've been receiving, to maximize your Pabau account, we would recommend booking a 1:1 success meeting (if you haven't already):
- https://support.pabau.com/meetings/pabau/success-meeting
- https://support.pabau.com/meetings/pabau/success-meeting-us

Additionally, explore these resources available 24/7:
Pabau Academy (300+ lessons) - https://academy.pabau.com/
Knowledge Base (600+ articles) - https://support.pabau.com/en/pabau2/

You can also get instant support via https://pabau.com/support-centre/

Thank you again. Your feedback helps us improve.

Best regards,
Alex
Product Marketing Manager

Ryan
Calificación general
  • Sector: Práctica médica
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Data Migration and Integration

Revisado el 14/8/2024

Migration and integration is seamless. Staff are supportive and reassuring.

Migration and integration is seamless. Staff are supportive and reassuring.

Puntos a favor

Marketing features. Client data management. Migration and integration support.

Puntos en contra

Scheduling of staff. Enforcing deposits.

Respuesta de Pabau

Hi Ryan, thanks for the review. Regarding your feedback - To help you with the setup and get the most out of Pabau (including support around building comms, scheduling, deposits, AI, etc.) - we would recommend booking a 121 meeting anytime, available 21 hours a day via the following links (if you haven’t done that already):
- https://support.pabau.com/meetings/pabau/success-meeting
- https://support.pabau.com/meetings/pabau/success-meeting-us

Additionally, explore these resources available 24/7 (and instant support) - https://pabau.com/support-centre/

Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve.

Best regards,
Alex
Product Marketing Manager

P.S. Reach out to our Revenue Growth Consultants for a free consultation (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/

Ellen
Calificación general
  • Sector: Productos cosméticos
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Excellent crm

Revisado el 3/7/2024

Good customer service, easy to use setup, easy to find information

Good customer service, easy to use setup, easy to find information

Puntos a favor

It’s got mostly everything I need minus few features that are coming soon

Puntos en contra

A few features aren’t ready that I thought were already functioning

Alternativas consideradas

Phorest

Razones para elegir Pabau

No gift vouchers packages Not intended for medispa

Software anterior

Cliniko

Razones para cambiar a Pabau

Easier use of system Cheaper monthly fee

Respuesta de Pabau

Hi Ellen,

Thank you so much for your review - we are thrilled to have you onboard!
We're constantly rolling out new features and updates – keep an eye for our newsletter!

As a reminder, you can book a call with our Success team anytime to make sure you are getting the most out of our system:
UK hours: https://support.pabau.com/meetings/pabau/success-meeting
US hours: https://support.pabau.com/meetings/pabau/success-meeting-us

Best wishes, Thiago

Emma
Calificación general
  • Sector: Salud, bienestar y deporte
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 2.0 /10

Pabau Support

Revisado el 18/3/2024

I’ve personally been very pleased with the support. Generally issues are resolved quickly.

I’ve personally been very pleased with the support. Generally issues are resolved quickly.

Puntos a favor

The ability to market to clients based on treatment criteria & the reporting function is excellent

Puntos en contra

Setting up templates isn’t straightforward if you’re used to using Windows

Alternativas consideradas

Phorest

Razones para elegir Pabau

It was limited in functionality and the business outgrew it

Razones para cambiar a Pabau

I felt it was more appropriate for our type of clinic. Phorest seemed more appropriate for a hair or beauty salon

Respuesta de Pabau

Thanks for the review Emma - please ask anyone else in your team to also leave an honest review!

Also, while I am here, make sure you have checked our new lessons on https://academy.pabau.com regarding templates and remember you can book 121 success meetings who can help you do this here:-

https://support.pabau.com/meetings/pabau/success-meeting

https://support.pabau.com/meetings/pabau/success-meeting-us

For anyone else considering Phorest - check here https://pabau.com/compare/phorest/

Jason
Calificación general
  • Sector: Práctica médica
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Pabau switch success

Revisado el 22/11/2024

It has been a good experience and it's great there is always someone you can contact

It has been a good experience and it's great there is always someone you can contact

Puntos a favor

has all bases covered and continues to develop

Puntos en contra

There are still some features in development.
I would like more free marketing as this is another expense that other systems do not charge for

Tracy
Calificación general
  • Sector: Hospital y atención sanitaria
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 7.0 /10

A good CRM for clinic management

Revisado el 15/7/2024

Puntos a favor

Pabau integrates with multiple apps well including iCal, stripe, Mailchimp etc, can switch in between companies and clinic locations easily

Puntos en contra

The SMS system is much more costly than other platform

Alternativas consideradas

ClinicSoftware.com

Razones para cambiar a Pabau

Price and familarity with the software

Respuesta de Pabau

Hi Tracy, thanks for the review. To help you with the setup and get the most out of Pabau (including help with integrations) - we would recommend booking a 121 meeting anytime, available 21 hours a day via the following links (if you haven’t done that already):

- https://support.pabau.com/meetings/pabau/success-meeting
- https://support.pabau.com/meetings/pabau/success-meeting-us

You can also get instant support via https://pabau.com/support-centre/ and log a ticket for anything outstanding via http://mytickets.pabau.com.

On top of that, 2 additional resources available to you 24/7 that we would also recommend are:

- The Pabau Academy (with over 200+ lessons in different courses): https://academy.pabau.com/
- The Knowledge Base (with over 500+ articles): https://support.pabau.com/en/pabau2/

Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve.

Best regards,
Alex
Product Marketing Manager

Maegan
Calificación general
  • Sector: Salud, bienestar y deporte
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 6.0 /10

Better execution of the basics, customer service very good

Revisado el 30/7/2024

Puntos a favor

The customer service is great, I am on the chat most days and have an answer to my questions within a couple of hours. The reminders, pre care and after cares are excellent and the desktop is lovely to use.

Puntos en contra

We use the app and it just does not keep up with Pabau on the desktop, which is a shame as it is what we use the most and this was explained to the agent when Pabau was sold to us. The basics don't always work as they should, clients haven't been getting reminders for over 2 weeks now. Get the basics spot on before implementing any other features I would say.

Respuesta de Pabau

Hi Maegan, thanks for the review. Regarding your feedback - To help you with the overall setup and get the most out of Pabau (also around the app) - we would recommend booking a 121 meeting anytime, available 21 hours a day via the following links (if you haven’t done that already):

- https://support.pabau.com/meetings/pabau/success-meeting

Additionally, explore these resources available 24/7 (and instant support) - https://pabau.com/support-centre/

Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve.

Best regards,
Alex
Product Marketing Manager

P.S. We've been working extremely hard on the development of new features and overall system performance. Although rare, let us know if you run into any issues.

P.P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/

Sarojben
Calificación general
  • Sector: Salud, bienestar y deporte
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 9.0 /10

Attractiveness for Pabau's Software Use

Revisado el 25/7/2024

Puntos a favor

All patient records are secure and easy to access with a PIN, if necessary. Reports can be pulled regularly to monitor business performance. Lastly, there is extensive support from the training team to make use of Pabau to the fullest.

Puntos en contra

Pabau can create a more user friendly experience when adding forms. The ability to customize to one's liking is a difficult journey that would require more extensive skill to make happen.

Respuesta de Pabau

Hi Sarojben, thanks for the review. Regarding your feedback - To help you with the setup and get the most out of Pabau (including expert help around adding and customizing medical forms) - we would recommend booking a 121 meeting anytime, available 21 hours a day via the following links (if you haven’t done that already):

- https://support.pabau.com/meetings/pabau/success-meeting
- https://support.pabau.com/meetings/pabau/success-meeting-us

Additionally, explore these resources available 24/7 (and instant support) - https://pabau.com/support-centre/

Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve.

Best regards,
Alex
Product Marketing Manager

P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/

Shanthi
Calificación general
  • Sector: Salud, bienestar y deporte
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Review of Pabau CRM

Revisado el 7/4/2024

My overall experience with Pabau has been excellent

My overall experience with Pabau has been excellent

Puntos a favor

The best is the Calendar feature, followed by the ease of accessing multiple pages from the Calendar itself.

Puntos en contra

PRescription feature
Birthday templates need to be fancy

Respuesta de Pabau

Hi Shanthi, thanks for the review - we are happy to have you onboard. Please ask anyone else in your team to also leave an honest review! To maximize your Pabau account (and get help around prescriptions and birthday templates), book a 1:1 success meeting:
- https://support.pabau.com/meetings/pabau/success-meeting
- https://support.pabau.com/meetings/pabau/success-meeting-us

Additionally, explore these resources available 24/7:
Pabau Academy (200+ lessons) - https://academy.pabau.com/
Knowledge Base (500+ articles) - https://support.pabau.com/en/pabau2/

You can also get instant support via https://pabau.com/support-centre/

Thank you again. Your feedback helps us improve.

Best regards,
Alex
Product Marketing Manager

P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/

David
Calificación general
  • Sector: Práctica médica
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

[sensitive content hidden] fixes everything!

Revisado el 11/9/2024

challenging start but now we love it!!!!

challenging start but now we love it!!!!

Puntos a favor

Variety of functions and can speak to a real person for help

Puntos en contra

difficult to learn, very technical, but [sensitive content hidden] has held our hand through it

Respuesta de Pabau

Hi David, thanks for the review - we are happy to have you onboard. Please ask anyone else in your team to also leave an honest review! On top of the support you've been receiving, to maximize your Pabau account, we would recommend booking a 1:1 success meeting (if you haven't already):
- https://support.pabau.com/meetings/pabau/success-meeting
- https://support.pabau.com/meetings/pabau/success-meeting-us

Additionally, explore these resources available 24/7:
Pabau Academy (300+ lessons) - https://academy.pabau.com/
Knowledge Base (600+ articles) - https://support.pabau.com/en/pabau2/

You can also get instant support via https://pabau.com/support-centre/

Thank you again. Your feedback helps us improve.

Best regards,
Alex
Product Marketing Manager

Sophie
Calificación general
  • Sector: Productos cosméticos
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Pabau 2 Migration

Revisado el 24/6/2024

Generally very good, a few teething problems with the migration but I'm sure they'll get ironed out...

Generally very good, a few teething problems with the migration but I'm sure they'll get ironed out in due course

Puntos a favor

I have recently been migrated over to Pabau 2 and I can see the benefits of the new system. The online booking integration reduces my clinic admin as patients can book directly online

Puntos en contra

Customer service works but they take time to get back to you. Teething problems with the migration means some of my automated services set up previously aren'y currently working and need setting up again

Respuesta de Pabau

Hi Sophie,

Thank you for your review, and we're thrilled to have you on board Pabau 2!

Indeed there are some automations that need to be set up again with the upgrade – it would be covered on the 'Upgrading to Pabau 2 guide'. If you have any questions or need assistance, you can book a 121 meeting anytime with the team, 21 hours a day via the folllowing links: https://support.pabau.com/meetings/pabau/success-meeting https://support.pabau.com/meetings/pabau/success-meeting-us You can also get instant support via support.pabau.com and log a ticket for anything outstanding via mytickets.pabau.com.

Thiago

Sukhvinder
Calificación general
  • Sector: Salud, bienestar y deporte
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Excellent highly recommended

Revisado el 29/8/2024

Excellent service excellent support and customer service

Excellent service excellent support and customer service

Puntos a favor

Easy to use while having complex features that make practice management all in one solution

Puntos en contra

All of it seems great so far. Adding ownSMS provider would be good

Respuesta de Pabau

Hi Sukhvinder, thanks for the review - we are happy to have you onboard. Please ask anyone else in your team to also leave an honest review! To maximize your Pabau account, book a 1:1 success meeting (if you haven't already):
- https://support.pabau.com/meetings/pabau/success-meeting
- https://support.pabau.com/meetings/pabau/success-meeting-us

Additionally, explore these resources available 24/7:
Pabau Academy (200+ lessons) - https://academy.pabau.com/
Knowledge Base (500+ articles) - https://support.pabau.com/en/pabau2/

You can also get instant support via https://pabau.com/support-centre/

Thank you again. Your feedback helps us improve.

Best regards,
Alex
Product Marketing Manager

P.S. We would love to hear from you regarding your ideas for improvement. Reach out to let us know more.
P.P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/

Heather
Calificación general
  • Sector: Productos cosméticos
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Great product

Revisado el 7/1/2025

Really happy with overall product and service

Really happy with overall product and service

Puntos a favor

General system capabilities - still learning even now

Puntos en contra

The amount of things to have to learn - it just takes some time

Ruqayyah
Calificación general
  • Sector: Salud, bienestar y deporte
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 7.0 /10

Perfect client Calandar scheduler

Revisado el 10/1/2025

very happy with the calandar scheduler. The support team is very prompt and helpful. I would...

very happy with the calandar scheduler. The support team is very prompt and helpful. I would suggest that there be a wait list as soon as possible as this is a very hand feature.

Puntos a favor

Calandar is easy to work with, and the support team is very prompt and helpful.

Puntos en contra

There is no wait list, which was a feature in the previous pabau version.

Celeste
Calificación general
  • Sector: Salud, bienestar y deporte
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

It's great if you know how to navigate it.

Revisado el 19/6/2024

It's relatively simple and easy to use, with the help of customer support they make solving...

It's relatively simple and easy to use, with the help of customer support they make solving problems easy.

Puntos a favor

Everything is integrated into the software. Features that are coming are why I purchased with Pabau and am anxiously waiting to be able to use them.

Puntos en contra

There are multiple steps you have to take in order to accomplish one goal, for example making a member available for online bookings.

Respuesta de Pabau

Hi Celeste, thanks for the review. Regarding your feedback - To help you with the setup and get the most out of Pabau (including improvement of the online bookings journey) - we would recommend booking a 121 meeting anytime, available 21 hours a day via the following links (if you haven’t done that already):
- https://support.pabau.com/meetings/pabau/success-meeting
- https://support.pabau.com/meetings/pabau/success-meeting-us

You can also get instant support via https://pabau.com/support-centre/ and log a ticket for anything outstanding via http://mytickets.pabau.com.

On top of that, 2 additional resources available to you 24/7 that we would also recommend are:

- The Pabau Academy (with over 200+ lessons in different courses): https://academy.pabau.com/
- The Knowledge Base (with over 500+ articles): https://support.pabau.com/en/pabau2/

Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve.
Best regards,
Alex
Product Marketing Manager