SpotOn

POS de restaurante para procesamiento de pagos

Calificación general

4,5 /5
(207)
Relación calidad-precio
4,5/5
Funciones
4,5/5
Facilidad de uso
4,4/5
Asistencia al cliente
4,5/5

89%
Un ha recomendado esta aplicación
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Opiniones de 207

jose
Calificación general
  • Sector: Alimentación y bebidas
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 6.0 /10

software bueno serviccio de pagos malo y serviccio al cliente poco te resuelven pronto.

Revisado el 13/11/2020

el software vien el servicio de cobro de targetas pesimo y las pajinas online mui limitado acseso para el que paga

Puntos a favor

el software no esta mal el servisio si.

Puntos en contra

el personal pocas veses te pueden resolver algo pronto y se pierde mucho tiempo ablando con alguien y el serviccio de transacciones muy mal serviccio muy probable que lo camviare.

Jeff
Calificación general
  • Sector: Restaurantes
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

SpotOn saves the day during the pandemic

Revisado el 16/11/2020

We first used it for counter service and then switched over to assigned tables.

Puntos a favor

We switched to SpotOn in Februrary 2020 just before COVID hit. When the pandemic happened we took full advantage of the ability to take online orders, and used their newest contact free ordering system. When this pandemic is over we will keep these things going.

Puntos en contra

Basically anyone already familiar with a POS can jump right in and start using SpotOn.

Debbie
Calificación general
  • Sector: Hostelería
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Winner Winner Chicken Dinner, Eischen's Bar and SpotOn

Revisado el 1/4/2022

From the very beginning when we started using SpotOn only for credit cards we have felt valued as a customer. This value has only increased as we moved into the POS system. Our sales rep [SENSITIVE CONTENT] made sure if he did not know the answer he investigates and found it for us during our decision making process. He was very diligent in his response and overall communications and continues to be available for our needs. The support staff with SpotOn especially Don Bisbee has made sure our conversion to SpotOn's POS system was a very positive experience. He continues to check in and be available for all of our needs. Don spend many hours with us during the conversion and made sure we were extremely comfortable with the product before his next install. His attention to detail in regards to the KDS portion of the POS was invaluable. He is a great representative of SpotOn

Puntos a favor

This was our second POS system and the anxiety of change was high. SpotOn did a great job in working with us from the menu design through install date. We are a unique restaurant that is very set in our ways. SpotOn did a great job grasping our needs and adjusting / showing which portion of their software would work for us. The software is very user friendly and was easier to adjust to than expected. SpotOn has been very prompt with any questions/requests/problems we have come across thus eliminating them.

Puntos en contra

We include taxes with our food items and the existing Daily Sale Reports breakdown as net. We have been able to adjust our reporting to accommodate and SpotOn is always working on new reports. It would also be nice to have a product mix report you can run for a specific timeframe.

Alternativas consideradas

NCR Aloha

Razones para elegir SpotOn

Our system was purchased from a local company in 2013. We were very spoiled by working with a small company that valued our business. That company was bought out from NCR and our system was antiquated. NCR support was difficult to communicate with and the response time was slower than we were used to.

Software anterior

NCR Aloha

Razones para cambiar a SpotOn

SpotOn made us feel valued as a family business and worked hand in hand with us to create the POS system layout we needed for our restaurant.

Respuesta de SpotOn Traducir a Español

This is music to our ears! We appreciate your input and value your business. Thank you for the feedback on reporting; I've reached out to your account rep to try to help find a solution to the reporting limitation you're experiencing. We look forward to finding a solution for you!

Rob
Calificación general
  • Sector: Alimentación y bebidas
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

Wouldn’t. Use payroll ……

Revisado el 24/1/2023

Puntos a favor

Not very much …not quite a bait and switch. Just bait and forget…

Puntos en contra

Still waiting for payroll….. no payroll company? Should have went with Aloha …..

Alternativas consideradas

NCR Aloha

Razones para elegir SpotOn

Thought you were better. Learn from mistakes ….

Razones para cambiar a SpotOn

I was stupid

Respuesta de SpotOn Traducir a Español

We hear your frustration and apologize that our Payroll feature is still being developed. We're busy perfecting this product and hope to have it to you as soon as possible!

Susan
Calificación general
  • Sector: Restaurantes
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Can’t believe we didn’t use them from the beginning

Revisado el 2/11/2022

Every aspect of this POS is very understandable & easy. For any questions we gave customer support is always there to help. As the Accountant for this restaurant the back of the house reports & getting payroll information & fixing things is so simple & takes me half the time to do payroll compared to the old POS. New employees gave no problem learning the POS.

Puntos a favor

Everything from the process of giving them what they needed to get us started for what we needed in a POS system to the installation to their customer service & especially the easy use of the POS & getting reports!

Puntos en contra

Nothing, all questions were answered, easy process and we have everything we need.

Respuesta de SpotOn Traducir a Español

Thanks for taking the time to leave us this review, Susan! We really appreciate this feedback and your business. We look forward to continuing our partnership.

KwangHo
Calificación general
  • Sector: Alimentación y bebidas
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

SpotOn Review from Momoya

Revisado el 26/7/2022

Very good.

Puntos a favor

Excellent remote accessibility to data, Intuitive reports and UI

Puntos en contra

Lack of third party take-out/delivery order integration, Payment processing speed.

Alternativas consideradas

Toast POS

Razones para elegir SpotOn

It was too outdated and POS data are not remotely accessible.

Software anterior

NCR Aloha

Razones para cambiar a SpotOn

Excellent online reviews on the product in comparison to its competitors and SpotOn hospitality consultant [SENSITIVE CONTENT] was exceptionally friendly and reliable.
Paul
Calificación general
  • Sector: Restaurantes
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

Orioles Nest

Revisado el 17/1/2023

Not good

Puntos a favor

Nothing about this system is good buyer be aware

Puntos en contra

The system goes down usually when we are busy!!!

Respuesta de SpotOn Traducir a Español

We are sorry to hear about your struggles with the Meraki router. It sounds like Steven from our success team has been in touch and was able to help resolve this moving forward. Please reach out to him any time you need some extra support.

Sam
Calificación general
  • Sector: Restaurantes
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Switch and Save!

Revisado el 10/6/2022

We have been blown away with how easy it is to use, the fast go-live time, and the benefits we are already seeing. We are receiving more and more online orders, and are saving money through the cash discount program.

Puntos a favor

My personal favorite aspects of the SpotOn Restaurant POS system is how easily my staff picked it up. Everyone had it down after one day. On top of that, with the cash discounting, we are saving tons of money.

Puntos en contra

The only things we have had issues with is the cc fees being charged to gift card payments, and not having an app for mobile authorizations for Android. I have an iphone and that app works perfectly, but my assistant has android. Any and all minor issues have always been fixed extremely fast.

Madison
Calificación general
  • Sector: Alimentación y bebidas
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Loving It

Revisado el 11/10/2022

SpotOn has been easy to work with, and very helpful anytime we have questions.

Puntos a favor

I really love the ease of use for staff. our newest staff members catch on much quicker with this system than any of our past systems. The implementation process was far better than what we have experienced with other systems. They send a small team to help install and teach. They are great to work with!

Puntos en contra

So far, there hasn't been anything that I have found to dislike or needs improvement.

Alternativas consideradas

NCR Aloha y Toast POS

Razones para elegir SpotOn

Old system no longer met our needs

Software anterior

Lavu POS

Razones para cambiar a SpotOn

Best all around value for what you receive. Did not feel pushed or sold, rather felt respected to make our own decision.
Jay
Calificación general
  • Sector: Alimentación y bebidas
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

SpotOn Review

Revisado el 27/7/2022

Overall I have enjoyed using SpotOn and learning about all the functionality.

Puntos a favor

I love the seamless integration with online ordering as well as the marketing capabilities. The BOH user interface is also fairly simplistic and allows for on-the-fly customization & implementation.

Puntos en contra

The Front-facing CC reader is almost TOO advanced for some diners and also requires a manual batch close after about 10-14 days of use.

Alternativas consideradas

Clover y Toast POS

Razones para elegir SpotOn

Better transaction fees, customer service, & customization.

Razones para cambiar a SpotOn

Better follow-through by the representatives & better pricing/options.

Respuesta de SpotOn Traducir a Español

This is music to our ears! Thank you for taking the time to rate us.

Jerry
Calificación general
  • Sector: Restaurantes
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

New to spot on

Revisado el 12/10/2022

Record keeping is great there are still some issues when we use it more. Some things we don’t need and some thing we do need. This thing will do any thing except make your coffee in the morning

Puntos a favor

We are still learning the process. It is easy to navigate different categories the customer service is SPOT ON with any issues

Puntos en contra

I need a little more instructions on the back of house. It would be easier if I knew how to navigate in there and add new categories

Alternativas consideradas

Square Payments

Razones para cambiar a SpotOn

The fact that the cc purchase fees were not passed on to me

Respuesta de SpotOn Traducir a Español

Hi Jerry, Welcome to the SpotOn family, and thanks for taking the time to leave us some feedback. I'm going to connect you with your Restaurant Success Manager to make sure you know your best contact if you ever need additional support for the BOH. Happy to hear you're happy with the POS so far, and we hope someday it also makes your coffee in the morning too ;)

Heidi
Calificación general
  • Sector: Producción de alimentos
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 1.0 /10

Regret switching to Spoton

Revisado el 15/4/2022

Customer service is typically easy to get ahold of. They try but sometimes it is beyond them and they send you up the chain and that is where I found that I got really no where.

I couldn't figure out sales originally and I get passed to different people. A month later kind of figured it out but extremely time consuming. Due to flaws in the system. Supposedly going to get fixed but who knows when and it will not revert back so it will only be going forward.

I personally would have not made the switch and now I know to ask a lot more detailed questions.
Ask to see marketing.
Ask to see reports and understand what the numbers mean and how it ties out.

Puntos a favor

I liked that Door Dash delivery was built into the system.
Eventually got the menu setup the way I want it to look but it took a lot of hours and creative ways of getting it into the POS and then online ordering. Hours put in by me via customer support as they were not that helpful in regards to this.

Puntos en contra

The reporting is horrible. I need 3 reports to book 1 day sales.
There are 3 different websites vs everything being on 1 website.
You can't do a refund for an online order. You are required to call customer support or go to yet another website and request the refund.
Only refunds that you can do is if remove the credit card info and reenter it.
Menu creation did not go well. There is no audit trail and things are to easy to change. As soon as you change something there is no going back. It is done and updated. Should have a confirm before changing.
Things would randomly change over night. I believe that Spoton people would go in and think they are fixing something but it would make it worse.
Implementation did not go well due to so many menu issues. Ended up need to duplicate a number of items one for online ordering and one for the POS due to they don't work together.
Some reports you can't view more than 1 day a time.
Day of the week starts on a Monday vs a Sunday. Extremely annoying for me. Weekly reports are Monday - Sunday. Cant find a way to fix this.
Marketing and loyalty are a joke. Marketing campaign does not tell you how much sales were done via a click through the campaign. The templates for marketing are not very good. If you still consider Spoton after this do not go for the marketing. There are better options out there for the same or less price.
Sales tax has different amounts in the same report. They say to ignore one. So remove it.

Alternativas consideradas

Revel Systems y Toast POS

Razones para elegir SpotOn

Was not Square for Restaurant so missing a lot of features.

Software anterior

Square Point of Sale y Square Online

Razones para cambiar a SpotOn

Cost and what I expected them to have. Nothing works really as they stated it would.

Respuesta de SpotOn Traducir a Español

We are sorry to hear about the difficulties you've had with reporting! I've alerted our success team and they will be reaching out to you shortly to help explain the reporting functionality. Please don't hesitate to reach out directly at [email protected] for additional assistance in the future.

Julia
Calificación general
  • Sector: Software informático
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

The best POS system I've ever used

Revisado el 31/1/2020

The software is great, but the best part is the customer support! Real people that care about your business built your menu for you, do extensive menu reviews until it's 99% perfect, and then come install it and stay with you the whole first day! When you need manager or back-of-house training, they will dedicate hours to you to make sure you understand everything you need to know. And there's all kinds of cool bonuses, like the reporting app, manager app, and even social media review management!

Puntos a favor

I love that SpotOn is so intuitive and easy to use. The extensive reports are extremely helpful to gain valuable insight into your business, it comes with online ordering built-in (so you don't have to pay a 3rd party) and you can run multiple restaurants from one back office. Cloud-based means you can do all paperwork from anywhere, and the back office is extremely easy to navigate.

Puntos en contra

That more restaurants don't use it! It's annoying when I'm eating at a restaurant and it takes my waiter so long to put in orders, print checks, etc. I see them struggling and I want to go install SpotOn myself right then!

Alternativas consideradas

Aloha EPOS, Clover, Revel Systems y Toast POS

Razones para elegir SpotOn

I've actually tried many different POS systems in my career in the restaurant industry, and SpotOn is the only one I would recommend to restaurant owners. The staff loves it, the managers love it, and the owners love it because it helps the have happy staff, become more profitable and save everyone a tremendous amount of time!

Software anterior

Aloha EPOS

Razones para cambiar a SpotOn

None of these other systems have anywhere close to the level of support as SpotOn. I used to have nightmares about calling support for Aloha, Clover, etc, but now I actually enjoy calling support! A human at their call center in Detroit picks up immediately! Plus, you can tell that SpotOn was built exclusively for restaurants, unlike many others that are credit card companies first.
Bret
Calificación general
  • Sector: Restaurantes
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Glad I made the switch

Revisado el 10/11/2020

Exellent! Customer service has fixed all issues with one call! I never need to call back or send an email again it has saved me time and MONEY!!!

Puntos a favor

Easy to use, great customization, awesome customer service, Sales Rep delivered as promised! Backend of system is easy to use, I have more control over my stores now! Also the add on features of Reserve which I will start using soon, loyalty programs and integrations are a plus!!

I love the ability to control overrides on pricing, discounts, voids all from my phone and I can be anywhere!!

Puntos en contra

So its more of an inconvenience, in order for my phone to ping for a an override I must logged on, so it becomes a slight issue! Other than that its a great system!

Alternativas consideradas

Lightspeed Retail y Toast POS

Razones para elegir SpotOn

Because of outrageous charges from our previous POS, poor customer service, lack of care for the customer, and them feeling like they were doing us a favor for being our POS System!!!

Razones para cambiar a SpotOn

Local rep, Complete system setup, pricing was great, and was recommended by friend that owns a restaurant nearby.
Jason
Calificación general
  • Sector: Restaurantes
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 5.0 /10

SpotOn in Vegas

Revisado el 11/11/2020

My reps have been great. My guy who programmed my equipment was great. Install was a piece of cake. Disappointed with loyalty program, quality of website (not easy to work with). CC processing percentage just a hair over 2%.

Puntos a favor

Ease of use. Able to make adjustments and changes quickly and easily. If ever any difficulty, customer support usually helps me through it quickly.

Puntos en contra

Issues in the programming. Had an issue with my tablets where the guests tips were disappearing after swiping on unit and guest signing electronically. 9 months later the issue is still not solved.

Alternativas consideradas

Toast POS

Razones para cambiar a SpotOn

Pricing, being able to break up cost of hardware over 12 months, my rep, partnership to "Its a Checkmate" to integrate 3rd party apps directly into system.
Tobby n Tabitha
Calificación general
  • Sector: Restaurantes
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Troubles gone away

Revisado el 6/11/2020

There are so many people that have helped during the process of setup. The customer support is the best part. I never felt alone or as if things wouldn't get better. Great team! Great product.

Puntos a favor

Once everything is setup, the software is very easy to use. Not rocket science like I tell my staff. You click the right buttons and everything is a breeze.

Puntos en contra

The setup was awful. It took awhile to get things the way we needed them. Between us not knowing what we needed and Spot on trying to read our minds the process was rough but once we got it setup it has been great.

Alternativas consideradas

Square Point of Sale y Clover

Razones para cambiar a SpotOn

[SENSITIVE CONTENT HIDDEN] the sales rep sold the product well.
Brenten
Calificación general
  • Sector: Automatización industrial
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Great Payment Software

Revisado el 25/5/2022

Overall, I really enjoyed this software besides the slow customer service response time. If that would have been improved, I would have stuck with this software permanently. I love how easy it is to use and how it manages transactions so well.

Puntos a favor

This software made it a lot easier for us to record transactions and manage everything pertaining to them in one place. I loved how simple it was to use and train other employees to use.

Puntos en contra

I did not like how slow the customer service was to respond to issues. It took a long time to get an issue fixed once and it was detrimental to business.

Alternativas consideradas

Chargebee

Razones para elegir SpotOn

Wanted something more professional.

Software anterior

Wave Accounting

Razones para cambiar a SpotOn

Looked to have better features
Misha
Calificación general
  • Sector: Restaurantes
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 5.0 /10

Decent System, Terrible Service

Revisado el 21/10/2022

Puntos a favor

Cloud based, deep functionality, generally good/responsive tech support

Puntos en contra

Terrible customer support. Our "rep" is either dead, in prison, or having a laugh. Completely unreachable. The same goes for the so-called "restaurant support managers". Repeated calls and emails have gone entirely unanswered. I need simple answers to basic billing and feature questions. Bupkis. We're planning on ditching this platform if they don't get their act together right quick.

Respuesta de SpotOn Traducir a Español

Hi Misha, we apologize for the troubles you've experienced getting some answers to your questions. I see that your dedicated success manager has reached out a few times this week and was able to connect for a call with you today. I hope this helps resolve your problems and that you can work closely with her moving forward! Thank you for your business.

Harshil
Calificación general
  • Sector: Restaurantes
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Hidden Charges

Revisado el 16/11/2020

I wasn't aware of installation charges If I knew it I wouldn't have them to come and install the POS which I could do very easily. I paid $750.00 which was automatic payment taken from my bank account.

Puntos a favor

Its really great for Restaurants

Puntos en contra

Speed and easy to operate

Alternativas consideradas

Toast POS

Razones para cambiar a SpotOn

Give try to new Product on Market
brian
Calificación general
  • Sector: Alimentación y bebidas
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Stands out from others

Revisado el 11/1/2021

Spot on has allowed me to consolidate multiple processes into one manageable platform. I can run 90% of my financial off one program that has been tailored to my needs by the spot on crew.

Puntos a favor

It’s complete customizable dash allows you to have it your way. The ability to set reporting is also a huge plus. Once set up the way you want it, it becomes second nature and its ease of use is superb.

Puntos en contra

It took a while in the beginning to figure it all out and learn how I really wanted it set up. After the learning curve it became smooth sailing.

Alternativas consideradas

NCR Aloha y Toast POS

Razones para elegir SpotOn

To integrate cloud solutions.

Razones para cambiar a SpotOn

Customization. Integration. Ease of use.
Jeremy
Calificación general
  • Sector: Restaurantes
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 6.0 /10

Okay

Revisado el 26/10/2022

Good setup and install

Puntos a favor

Lots of features to work with and easy setup

Puntos en contra

Don't use half the features and makes a bit more difficult.

Alternativas consideradas

Clover

Razones para elegir SpotOn

Online options

Razones para cambiar a SpotOn

Price

Respuesta de SpotOn Traducir a Español

Hi Jeremy, thanks for the feedback. We'd love to walk you through any of the features you'd like more information on. I'm reaching out with my contact information and would be happy to set you up some time with your success manager when you'd like to connect. Thank you for your business and for leaving us a review!

Kimberly
Calificación general
  • Sector: Restaurantes
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Need an account representative

Revisado el 4/11/2022

The phone help support is amazing and they are readily available for assistance. My only complaint is that I don't have an account executive and if I do I can't reach them i have been trying for months and still can not get assistance. The general support has sent emails but no one reaches our.

Puntos a favor

Pretty user friendly and the customer support is great

Puntos en contra

Satisfied with software very unhappy with the fact I can't reach an account executive

Alternativas consideradas

Toast POS

Razones para cambiar a SpotOn

Customer service and accessibility

Respuesta de SpotOn Traducir a Español

Hi Kimberly, Thanks for taking the time to leave us a review and providing this feedback. I'd love to connect you with your dedicated Restaurant Success Manager or Account Executive, but I need some additional information like your restaurant's name to look them up. Please reply to me here at [email protected] so I can better help support you! Best,

Lisa
Calificación general
  • Sector: Alimentación y bebidas
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

SpotOn Review

Revisado el 23/2/2022

Puntos a favor

The product is very easy to navigate and user Friendly.

Puntos en contra

Gift card functionality could be more user friendly.

Alternativas consideradas

Toast POS

Software anterior

NCR Aloha

Respuesta de SpotOn Traducir a Español

Thanks for this feedback, Lisa! We are still working on our gift card process but there are many improvements in the works. If you have any difficulties or questions, please don't hesitate to reach out directly to [email protected] We appreciate you and your business.

Crystal
Calificación general
  • Sector: Automoción
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

Great product if you NEVER have issues!

Revisado el 26/9/2022

I am not happy with this service!

Puntos a favor

At first, I liked having a dedicated account rep to help with issues. Although even she can not get customer support to do what they say when there is an issue.

Puntos en contra

If you have any issues with anything, it seems to take months to resolve if you get a resolution. The equipment is pure crap! The online dispute process it ridicules. They take your money first and you have to fight to get it back! EVERY other merchant service that I have worked with in the last 20 years lets you fight first before they take funds from your account!

Respuesta de SpotOn Traducir a Español

Hi Crystal, we appreciate your candid feedback about SpotOn, your account representative, and our customer support. It looks like we've sent you new equipment and are actively resolving the chargeback dispute. We apologize for the inconvenience and are working hard to help make this a smoother experience moving forward!

April
Calificación general
  • Sector: Restaurantes
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Great

Revisado el 14/9/2021

Puntos a favor

It’s very user friendly and quick to learn

Puntos en contra

Items are not alphabetized on POS screen