Opiniones de SpotOn

SpotOn

POS de restaurante para procesamiento de pagos

Calificación general

4,4 /5
(283)
Relación calidad-precio
4,4/5
Funciones
4,4/5
Facilidad de uso
4,3/5
Asistencia al cliente
4,4/5

87%
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Opiniones de 283

jose
Calificación general
  • Sector: Alimentación y bebidas
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 6.0 /10

software bueno serviccio de pagos malo y serviccio al cliente poco te resuelven pronto.

Revisado el 13/11/2020

el software vien el servicio de cobro de targetas pesimo y las pajinas online mui limitado acseso...

el software vien el servicio de cobro de targetas pesimo y las pajinas online mui limitado acseso para el que paga

Puntos a favor

el software no esta mal el servisio si.

Puntos en contra

el personal pocas veses te pueden resolver algo pronto y se pierde mucho tiempo ablando con alguien y el serviccio de transacciones muy mal serviccio muy probable que lo camviare.

Magana
Calificación general
  • Sector: Automoción
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado Semanalmente durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Mega Auto Tint spoton

Revisado el 15/3/2023

Excelente

Excelente

Puntos a favor

Un buen servicio de mis agentes [contenido sensible oculto]

Puntos en contra

Asta el momento no etenido mala experiencia todo esta funcionando Perfecto y me gusta mucho

Respuesta de SpotOn

We love to hear it, Magana. We appreciate your feedback - we're here to work with you, for you.

Rick
Calificación general
  • Sector: Suministros y equipo para empresas
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

A True Game Changer

Revisado el 30/1/2020

Restaurant owners share many of the same struggles in managing and growing their businesses. ...

Restaurant owners share many of the same struggles in managing and growing their businesses. Issues such as real-time enterprise level reporting, back office updates immediately available on all stations, including their online ordering site, controlling labor cost, and payroll reporting. Additionally with the integration with third party delivery services, the cost savings by eliminating user error is proving to be a huge factor.
SpotOn Restaurant provides the tools and resources that are necessary for independents as well as multi-chain national brands.

Puntos a favor

The Freedom Group is a proud dealer of SpotOn Restaurant. We are a company that is passionate about serving our clients with great technology coupled with phenomenal service. SpotOn Restaurant allows us to bring real value to our clients on the technology front, while enabling us to offer a high level of support due to the cloud infrastructure.

Puntos en contra

As we have thoroughly enjoyed working with the entire SpotOn team, I do not have any cons to report.

Sunny
Calificación general
  • Sector: Restaurantes
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

It really is "Spot ON"

Revisado el 20/11/2020

Unfortunately, Point of sale systems are not easy. There will always be something you do get or...

Unfortunately, Point of sale systems are not easy. There will always be something you do get or don't like about them. Because we have a large menu with lots of customizations we had to do most of the work ourselves to set it up. But honestly it does make it so my team understands how to utilize the system which can be helpful. To be fair is is 2020 and everyone is overwhelmed so all in all I am a happy customer. The Reporting side of it is truly awesome! We have yet to use the customer loyalty part of the system but are looking to get that rolling soon.

Puntos a favor

The reporting back end of this software is amazing. We have a lot of items and modifiers so having the Spot on team be willing to work with us to nail every thing down was important.

Puntos en contra

There were quite a few glitches in the beginning and because of COVID things got lost in the mix especially with install and hardware fixes. The team is very overwhelmed and sometimes we have just not received follow up, follow through or accountability on issues. We have had a few customers complain that the OLO App. does not work on their phones. Weird glitches on some reports really set us back months which is a bummer.

Alternativas consideradas

Square Point of Sale y Toast POS

Razones para elegir SpotOn

Northstar was a nightmare.

Razones para cambiar a SpotOn

The reporting end. The flexibility and the fact that you do all the programing in house. They are not just a company selling a product that they cant fix.
Reagan
Calificación general
  • Sector: Comercio minorista
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

Wish I would've looked at reviews

Revisado el 14/7/2023

I have had nothing but issues from the very moment I agreed to sign up. I was sold hard on the...

I have had nothing but issues from the very moment I agreed to sign up. I was sold hard on the program as it was hard for me to make the change, and once I signed up- it was nothing but issues. At one point I just went back to my original Point of Sale and continued just making my monthly payments on the SpotOn program still trying to get my funds refunded back to me. One of the managers actually had the audacity to negotiate my refund amount with me. Then told me my previous rep had called them and told them she didn't make a mistake and that I had signed up for splitting the transaction fee with my customer? WHAT.

Puntos a favor

I thought the ease of taking a credit card as payment would be beneficial to my business. A lot of Point of Sale systems charge a transaction fee for each transaction, so to me, it should help me make things flow smoother day to day.

Puntos en contra

What I like the very least about SpotOn is the amount of missing funds that I found when I looked into my account. I had to then go spend quite a bit of time double checking everything to make sure I was getting paid. That alone was the biggest deterrent. The application, and what I found out later was their only contract, which was unfortunate because our service representative signed us up for both fee options not one or the other. Our business had the option to pass along the fee to the customer or to split the fee with the customer. For some reason, we were signed up for both. We had some pages that were showing one way and others for another option. I trusted my rep to submit the application in completion and for some reason that did not happen. The odd thing was that a couple months into our contract, the fee was option was switched. They claimed it was changed because it was incorrect. No one informed us of this. The new fee was different from what I had intially signed up for. One rep on the phone looked up our contract online and also made the statement that it looked like we had signed up for both options. But how could that have made any sense? Were we getting charged for even more? I reached out to my rep about the fees coming out on our end as well as the customers and was told she would look into it. Never heard back. Months later when my funds got frozen, I reached out to her only to find out she was let go. No one told me, I just was left without help.

Respuesta de SpotOn

Hi Reagan, we're sorry to hear about the frustration you've experienced. It looks like we've been actively working with you on a resolution for the past week, and we look forward to getting things resolved for you as soon as possible!

Caitlin
Calificación general
  • Sector: Hostelería
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

SpotOn Makes Day to Day Opterations a Breeze

Revisado el 8/8/2023

Overall experience is great- customer service and troubleshooting is fantastic.

Overall experience is great- customer service and troubleshooting is fantastic.

Puntos a favor

SpotOn Reporting is incredibly impactful and allows for a easy snapshot of all things on the reporting end! The POS interface in incredibly intuitive and therefore makes training employees easy and efficient.

Puntos en contra

I wish we could push third party delivery orders directly through SpotOn ... a feature that we hope is coming!

Respuesta de SpotOn

That's music to our ears, Caitlin. Thank you for your feedback. We're happy to hear about your experience with our POS and Reporting solution. We look forward to continuing to help you grow your business.

Juliane
Calificación general
  • Sector: Restaurantes
  • Tamaño de la empresa: 501-1.000 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 5.0 /10

SpotOn Review for Multiple Brands & Locations

Revisado el 22/2/2023

Overall we are pleased with SpotOn POS in all of our restaurants. Being so new to the game, it...

Overall we are pleased with SpotOn POS in all of our restaurants. Being so new to the game, it feels at times that their support teams are learning as they go. There are things we have had to figure out on our own with loyalty, gift card processing, email marketing, etc. Sense of urgency when it comes to support is an area of opportunity for SpotOn on, but [sensitive content hidden] and the other members of the Restaurant Success Team have been able to jump in and assist as needed.

Puntos a favor

The Above Store dashboard is extremely helpful and easy to use. Reporting is detailed and in real time. Menu Item programming and screen layout is very user friendly and easier than other POS systems. SpotOn Reserve is a great addition at all of our locations and helps speed up seating, wait list estimates, organize reservations and makes our Host teams more efficient. [sensitive content hidden] (SpotOn Restaurant Success Manager) has been an absolute pleasure to work with. She is hands down the most knowledgeable and helpful person on their team!

Puntos en contra

Our initial launch was a little rocky, and rolling out gift cards with Valutec and the loyalty program through SpotOn had quite a few speed bumps.

Respuesta de SpotOn

We appreciate your feedback, Juliane. We will be sure to pass this along to the Restaurant Success Team! Small businesses are at the core of local communities, and we're proud to help support you and your business.

Collin
Calificación general
  • Sector: Restaurantes
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Overall Great new POS system with loads of features but also bugs/issues

Revisado el 22/2/2023

Overall it is an 8/10 for me. We are glad we switched, and are glad to see some of these issues...

Overall it is an 8/10 for me. We are glad we switched, and are glad to see some of these issues being addressed. I feel in the long run, this was a good decision for us and look forward to working with them more.

Puntos a favor

Spot-On is a great POS overall and is helping our business in many ways. The reporting and back of house features are amazing. Lots of useful reports. Customer service is also great! Our rep, [sensitive content hidden] is wonderful and is always available to answer our questions!

Puntos en contra

I feel like the company and system itself is still new and has a lot of bugs and issues they need to work out. A lot of the features are amazing, but come with issues they have yet to figure out. The Cash-discounting feature is cool since it is saving us a lot of money, but it seems to wreak havoc on other functions and reporting, causing things to get confusing.

Alternativas consideradas

Toast POS

Razones para elegir SpotOn

Archaic old system that crashed a lot, had very few features, and reporting was weak compared to Spot-OnThe Cash-Discounting promotion was the main reason why we ended up switching.

Razones para cambiar a SpotOn

Cash DiscountingSuperior reportingOther companies within our organization had it already

Respuesta de SpotOn

Thank you for your feedback, Collin -- we are constantly evolving our tech and its capabilities to support businesses better. Keep an eye on our monthly newsletter for frequent updates and improvements.

Nick
Calificación general
  • Sector: Restaurantes
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Best system ever!

Revisado el 16/2/2020

I've had no difficulty reaching a service tech 90% of the time. I also appreciate the way more...

I've had no difficulty reaching a service tech 90% of the time. I also appreciate the way more serious problems are immediately escalated to a supervisor who has ALWAYS solved my problem.

Puntos a favor

Most of all, it is the simplest system I've ever had for teaching new servers. Secondly, the ability to make adjustments from any computer remote or on-site is fantastic!

Puntos en contra

Like any computer, there are occasional glitches. The key is not to panic, and refresh system first before any troubleshooting

Ariana
Calificación general
  • Sector: Servicios para el consumidor
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Perfect for salo.

Revisado el 25/4/2023

Puntos a favor

I love the handheld device. I love that it is mobile and that you have an option to print receipt.

Puntos en contra

The loud beeping when it’s processing the card.

Respuesta de SpotOn

Thank you for your feedback, Ariana. We're happy to hear you love the handheld device. We look forward to continuing to help you grow your business!

Marco
Calificación general
  • Sector: Restaurantes
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Great POS system

Revisado el 21/4/2023

Puntos a favor

Service and user interfaces, good hardware too

Puntos en contra

Sometimes it’s hard to use the restaurant dashboard to update menu items

Respuesta de SpotOn

We love to hear it, Marco. We appreciate your feedback and are proud to support you and your business.

Lori
Calificación general
  • Sector: Ropa y moda
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Ease of use

Revisado el 25/4/2023

Very good

Very good

Puntos a favor

The back office knowing my numbers daily.

Puntos en contra

Just learning the system. Was just a little bit of a learning curve.

Respuesta de SpotOn

Thank you for the feedback, Lori! We're proud to support you and your business.

Lianna
Calificación general
  • Sector: Restaurantes
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

SpotOn Delivers Peace of Mind and Profitability

Revisado el 27/7/2022

Puntos a favor

Top on our list of what we like most about the SpotOn software is the ability to customize the screens and the reports to fit our needs. The ability to log in from anywhere and make changes on the go is also one of the most helpful and impactful features. The reports are easy to interpret and share. Staff timekeeping and payroll is a breeze. Our staff love the ease of the screens and how easy it is to modify items add new items or create events.

Puntos en contra

We are very pleased with this software. We have recently began using the handheld tablets and our only complaint with those was not having the ability to start a tab. However, SpotOn contacted us and said this feature was going to be implemented and asked if we would like to be part of the Beta testing for that feature. So far it is going great and we appreciate that they listen to the users and are always looking to add helpful features and updates.

Alternativas consideradas

Toast POS

Razones para elegir SpotOn

We looked to make a switch due to lack of customer support, Difficulty with technical issues and credit card processing fees.

Razones para cambiar a SpotOn

We chose SpotOn based on our salesman, [SENSITIVE CONTENT]. We felt he was honest, he provided answers to all of our questions and went above and beyond to get questions answered that he did not know. His follow up was impeccable and we were very impressed with the features he put in front of us, how it would benefit us and how we could save money and time with the SpotOn software.

Respuesta de SpotOn

Thanks for this feedback, Lianna! We are so happy to hear you are enjoying the handheld as well.

Debbie
Calificación general
  • Sector: Hostelería
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Winner Winner Chicken Dinner, Eischen's Bar and SpotOn

Revisado el 1/4/2022

From the very beginning when we started using SpotOn only for credit cards we have felt valued as a...

From the very beginning when we started using SpotOn only for credit cards we have felt valued as a customer. This value has only increased as we moved into the POS system. Our sales rep [SENSITIVE CONTENT] made sure if he did not know the answer he investigates and found it for us during our decision making process. He was very diligent in his response and overall communications and continues to be available for our needs. The support staff with SpotOn especially Don Bisbee has made sure our conversion to SpotOn's POS system was a very positive experience. He continues to check in and be available for all of our needs. Don spend many hours with us during the conversion and made sure we were extremely comfortable with the product before his next install. His attention to detail in regards to the KDS portion of the POS was invaluable. He is a great representative of SpotOn

Puntos a favor

This was our second POS system and the anxiety of change was high. SpotOn did a great job in working with us from the menu design through install date. We are a unique restaurant that is very set in our ways. SpotOn did a great job grasping our needs and adjusting / showing which portion of their software would work for us. The software is very user friendly and was easier to adjust to than expected. SpotOn has been very prompt with any questions/requests/problems we have come across thus eliminating them.

Puntos en contra

We include taxes with our food items and the existing Daily Sale Reports breakdown as net. We have been able to adjust our reporting to accommodate and SpotOn is always working on new reports. It would also be nice to have a product mix report you can run for a specific timeframe.

Respuesta de SpotOn

This is music to our ears! We appreciate your input and value your business. Thank you for the feedback on reporting; I've reached out to your account rep to try to help find a solution to the reporting limitation you're experiencing. We look forward to finding a solution for you!

Julia
Calificación general
  • Sector: Software informático
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

The best POS system I've ever used

Revisado el 31/1/2020

The software is great, but the best part is the customer support! Real people that care about your...

The software is great, but the best part is the customer support! Real people that care about your business built your menu for you, do extensive menu reviews until it's 99% perfect, and then come install it and stay with you the whole first day! When you need manager or back-of-house training, they will dedicate hours to you to make sure you understand everything you need to know. And there's all kinds of cool bonuses, like the reporting app, manager app, and even social media review management!

Puntos a favor

I love that SpotOn is so intuitive and easy to use. The extensive reports are extremely helpful to gain valuable insight into your business, it comes with online ordering built-in (so you don't have to pay a 3rd party) and you can run multiple restaurants from one back office. Cloud-based means you can do all paperwork from anywhere, and the back office is extremely easy to navigate.

Puntos en contra

That more restaurants don't use it! It's annoying when I'm eating at a restaurant and it takes my waiter so long to put in orders, print checks, etc. I see them struggling and I want to go install SpotOn myself right then!

Alternativas consideradas

Aloha EPOS, Clover, Revel Systems y Toast POS

Razones para elegir SpotOn

I've actually tried many different POS systems in my career in the restaurant industry, and SpotOn is the only one I would recommend to restaurant owners. The staff loves it, the managers love it, and the owners love it because it helps the have happy staff, become more profitable and save everyone a tremendous amount of time!

Software anterior

Aloha EPOS

Razones para cambiar a SpotOn

None of these other systems have anywhere close to the level of support as SpotOn. I used to have nightmares about calling support for Aloha, Clover, etc, but now I actually enjoy calling support! A human at their call center in Detroit picks up immediately! Plus, you can tell that SpotOn was built exclusively for restaurants, unlike many others that are credit card companies first.
Tami
Calificación general
  • Sector: Restaurantes
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

Watch out for the sales rep

Revisado el 19/10/2022

My overall experience was spot on as far as tech-support and calling them has been really good the...

My overall experience was spot on as far as tech-support and calling them has been really good the sales guy and the fact that nobody can do anything about what was promised or how it actually worked not so good

Puntos a favor

Watch out for the sales rep - he promises you the moon in the sky and all these things and then you turn around and get the system and then charge you an nickel and dime you to death and pull money out of your account when they shouldn’t I’m still waiting for product and training. I would like to like this system but it is not complete yet

Puntos en contra

The software is not user-friendly as other systems are you really do need the training and I am really good at creating new menu items but this one here makes it all that difficult and I’m still waiting for things to be fixed

Alternativas consideradas

HungerRush 360

Razones para elegir SpotOn

Hungerrush Was a great program and I shouldn’t have stopped it. I was promised a really good rate and free equipment and none of that came true

Razones para cambiar a SpotOn

Because I was promised and told a lot of things filled out the paperwork and somehow the paperwork got all screwed up and then they started pulling money out of my account like it was candy and I took me forever to get it all squared away. I am still waiting for a product that I was promised and have found that everything is too expensive not happy with this system at all

Respuesta de SpotOn

Hi Tami, I'm sorry to hear about the frustrations you've experienced during this transition. I've contacted a support manager to reach out and help walk you through any questions you have about billing, setup, or products. We apologize for these hiccups so far and hope we can help make this a more positive experience moving forward!

Kristen
Calificación general
  • Sector: Hostelería
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Excellent Customer Service

Revisado el 27/10/2022

Credit card processing deposits and reports are off all the time. I have a spreadsheet I use to tie...

Credit card processing deposits and reports are off all the time. I have a spreadsheet I use to tie out the amounts reportedly paid by credit card and deposited into our account.

Puntos a favor

The customer service team is excellent! Calls are answered quickly by your knowledgeable and friendly staff.

Puntos en contra

It does not connect data to quickbooks so we have to use a bridge app.

Respuesta de SpotOn

Thanks for your feedback, Kristen! We appreciate the time it took to leave us this review. We hope to have better integration features updated soon.

Susan
Calificación general
  • Sector: Restaurantes
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Can’t believe we didn’t use them from the beginning

Revisado el 2/11/2022

Every aspect of this POS is very understandable & easy. For any questions we gave customer support...

Every aspect of this POS is very understandable & easy. For any questions we gave customer support is always there to help. As the Accountant for this restaurant the back of the house reports & getting payroll information & fixing things is so simple & takes me half the time to do payroll compared to the old POS. New employees gave no problem learning the POS.

Puntos a favor

Everything from the process of giving them what they needed to get us started for what we needed in a POS system to the installation to their customer service & especially the easy use of the POS & getting reports!

Puntos en contra

Nothing, all questions were answered, easy process and we have everything we need.

Respuesta de SpotOn

Thanks for taking the time to leave us this review, Susan! We really appreciate this feedback and your business. We look forward to continuing our partnership.

robin
Calificación general
  • Sector: Restaurantes
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Bar Review

Revisado el 27/8/2021

Overall very user friendly.

Overall very user friendly.

Puntos a favor

Spot On is very easy to use. Great for training new employees to this industry.

Puntos en contra

hotline support is weak. return calls are very slow.

Alternativas consideradas

Toast POS

Razones para elegir SpotOn

we purchased Imagine in 2016 because the cost of Aloha Support

Software anterior

Aloha EPOS

Razones para cambiar a SpotOn

user friendly and price
Daniel
Calificación general
  • Sector: Hostelería
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Loma Brewing Company

Revisado el 30/8/2021

SpotOn has been terrific right from the beginning. I've used multiple POS and this is the best thus...

SpotOn has been terrific right from the beginning. I've used multiple POS and this is the best thus far

Puntos a favor

Love the ease of use, reporting, and customer service

Puntos en contra

QR code program needs review. As we move into counter service from full service structure, it needs to be easier for the guest

Madison
Calificación general
  • Sector: Alimentación y bebidas
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Loving It

Revisado el 11/10/2022

SpotOn has been easy to work with, and very helpful anytime we have questions.

SpotOn has been easy to work with, and very helpful anytime we have questions.

Puntos a favor

I really love the ease of use for staff. our newest staff members catch on much quicker with this system than any of our past systems. The implementation process was far better than what we have experienced with other systems. They send a small team to help install and teach. They are great to work with!

Puntos en contra

So far, there hasn't been anything that I have found to dislike or needs improvement.

Alternativas consideradas

Toast POS

Razones para elegir SpotOn

Old system no longer met our needs

Software anterior

Lavu POS

Razones para cambiar a SpotOn

Best all around value for what you receive. Did not feel pushed or sold, rather felt respected to make our own decision.
Katie
Calificación general
  • Sector: Restaurantes
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

I love Spoton!

Revisado el 16/5/2022

Well, we modified spoton and made it our online ordering system during lockdown.
It probably saved...

Well, we modified spoton and made it our online ordering system during lockdown.
It probably saved us $3k plus online ordering commissions.

Puntos a favor

Easy to use, modifications are easy, wide range of variables built in to customize to your restaurants needs.

Puntos en contra

I wish I could customize a blackout time for a specific section by day (instead of all seatings) versus editing the floorplan exceptions. Example: when I know it is going to be 100 degrees tomorrow, that I could create a blackout time, for the patio, from 430-630pm.

Also, I wish we had more characters for reservation messaging.

Lady, I wish we could require credit cards for Google reservations (the verification code confuses people). They think it is a confirmation code.

Respuesta de SpotOn

Thanks for your candid review, Katie! I'm really excited to share with you that we have some solutions for you. 1). Taking Deposits/Credit Card Holds through Google requires changes to the Google process, which we have not been able to do to this point. We will continue to try to get this capability through Reserve with Google.
2). Blocking reservations in a specific section during specific times of operation is currently in development and will be released later this year.
3). The program specifically limits texting to the 160 character carrier limit to control costs associated with the program and maintain Reserve's best value in the industry profile.
4). Reserve will be eliminating its use of verification codes for reservations with the upcoming June 2022 software update. We hope this helps!

brian
Calificación general
  • Sector: Alimentación y bebidas
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Stands out from others

Revisado el 11/1/2021

Spot on has allowed me to consolidate multiple processes into one manageable platform. I can run...

Spot on has allowed me to consolidate multiple processes into one manageable platform. I can run 90% of my financial off one program that has been tailored to my needs by the spot on crew.

Puntos a favor

It’s complete customizable dash allows you to have it your way. The ability to set reporting is also a huge plus. Once set up the way you want it, it becomes second nature and its ease of use is superb.

Puntos en contra

It took a while in the beginning to figure it all out and learn how I really wanted it set up. After the learning curve it became smooth sailing.

Alternativas consideradas

Toast POS

Razones para elegir SpotOn

To integrate cloud solutions.

Razones para cambiar a SpotOn

Customization. Integration. Ease of use.
Aaron
Calificación general
  • Sector: Seguros
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Friendly usage and great technology

Revisado el 7/4/2022

I have worked with spoton for more than two years and I can tell that the terminal and software are...

I have worked with spoton for more than two years and I can tell that the terminal and software are reliable. I have never had an issue with them and whenever I have a question I contact [SENSITIVE CONTENT] and he is there to help. I have changed a couple of things in spoton and the level of response is fast. I can highly recommend it for any small and medium business.

Puntos a favor

Friendly use for not experienced people. And availability to use on phone and computer

Puntos en contra

That is not free. I pretty much like everything from this product

Hillary
Calificación general
  • Sector: Hostelería
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Handles Heavy Volume with Ease!

Revisado el 15/9/2021

When looking for a new POS, we were looking for a unicorn product that could do things we only...

When looking for a new POS, we were looking for a unicorn product that could do things we only dreamed of, and found it in SpotOn. We can integrate Loyalty, Reserve, POS, Handhelds, Credit Card Processing, Reporting and soon Online Ordering through one program! We wanted handheld devices for speed, order accuracy, and payment table side that did not take away from the guest experience and have loved the clean interface we get with SpotOn too. Our customer service experiences are second to none with extremely fast response times and a service minded team backing what we do everyday.

Puntos a favor

Speed of Service with the integration of handheld POS for servers, and lightning fast credit card processing has increased our throughput and keep us at the top of our game. BOH programming and ease of integration has made this a game changer for our team, handhelds improved accuracy and flawless guest experiences.

Puntos en contra

Does not integrate easily with scheduling software.