Opiniones de Breezeway

I love how innovative Breezeway is. They are continually adding new features, asking for end user feedback and make sure the system is top notch!

It's hard to find something to complain about, but if I had to choose something, it would be integrations are not true/full two-way communications. There are aspects of it that can write back to our PMS, but I wouldn't consider it complete. But again, not a huge deal.

Breezeway isn't perfect but man do they work hard on improvements and roll them out regularly and quickly. They are also great about communicating.

Some of the newer tools and features are buggy but that's to be expected. The biggest downside for us is that we still can't automate certain things like scheduling of vacancy checks and transfer of service orders to our owner portal. Hopefully those are on the horizon.

Where to start - easy of finding workorders. Easy of creating workorders. The communication inside a WO - cuts down on phone calls to each other. The guest texting feature. Recurring WO.

At times it takes both the ap and the desktop version on your phone to get all the information.

Customer Service, Ease of Use, Employee Acceptance

Integration with out PMS, but that's improving.

As an Owner/General Manager of a vacation rental company I am inundated with new software and products all the time. I decided to give this one a try and we have been blown away. It is going to give me so much information on how we run our business, and how much tasks and supplies are truly costing me. We have only been using it about 3 months and we haven't even dived in to all of it.

Comments section has been the hardest for us. We use slack and like its ease of keeping everyone in the loop. We feel the comments section isn't as quick and easy for people to use, again its been 2 months so could be us :)

Breezeway has been a long time supplier for ALTIDO across the regions we operate. The easy to use platform allows us to track, plan, execute anything that happens in our properties

Video upload even if it is just 30 seconds

Ease of use. We also love how we don’t have to schedule cleaners because it automatically does. Assigning tasks is simple, and we like how we can require photos from the cleaning team.

The mobile app doesn’t give us much information as we would like.

The overall ease of use is fantastic. I love that I can quickly view which cleaners and inspectors I have scheduled, make any changes on the fly, and the fact that everything is automated! Breezeway saves me time, and the more time I have, the more I can refine my systems and take down more deals!

The iPhone app is catered more towards users rather than hosts. I have to login to Breezeway using my web browser which is a minor inconvenience. Otherwise, everything is incredible.

This company is a scam!
Stay away. Never use this company.

Over 6 x 1 hour calls required in training so you can understand the products. Then you need to train your staff.

- Breezeway is the best vacation rental operations and guest communications tool available. - It was challenge to receive and pay vendor invoices prior to Breezeway. We would spend the first couple days of the week tracking down vendors and invoices from the weekend. Breezeway eliminated this challenge entirely. We now use Breezeway to generate the invoices and pay the vendors in real-time. - Huge improvement to the manual scheduling we were managing prior to Breezeway.- Communications across the team, in real-time, has sped up our turn-days and improved the overall guest experience. - The guest text messaging and Guest Book are critical tools for us to connect with guests and ensure a great experience in real-time. - Work order reporting to homeowners is a huge improvement, and the history of work at the property is great for guest and homeowner reference. - The Breezeway support team is the best in the industry. - The product is intuitive and easy to learn. - Our team would quit if we got rid of Breezeway. :)

- None- Operations and Guest Communications are critical to our success as vacation rental managers, and Breezeway is best-in-class.

Breezeway's training and implementation process are excellent. They give you personalized training, but also have amazing videos and articles that help you troubleshoot when needed. Their support team is also extremely fast and through with their follow ups.Overall the program is very easy to use, and they also provide an app which is necessary for operations staff who are out and about working in the field and not at a desk. They also seem to constantly be making improvements and adding new features for guest communication.

I really can't think of anything negative about this program.

I really appreciate how responsive and open to new ideas the Breezeway team is. We use the product every minute of every day to assist our staff with inspections, maintenance order management, guest communications, task scheduling, etc. I highly recommend this product.

Not a con, but it would be great if we could get an "end of day" report for all tasks that were completed throughout a day, by whom and the time stamps. This would help management to understand productivity a bit better. [SENSITIVE CONTENT] and I discussed this a while back, so it would be great if this request would eventually come to fruition.

Ability to quickly oversee task workload

Not all reports are adequate to properly implement

-supply charging
-auto scheduling
-documenting issues
-easy of use

-There is no straight forward way to schedule garbage days for homes.
-Would like a 5-star rating system that would be on cleaning reports for the purpose of leaving reviews.
-would like to schedule recurring tasks without having to necessarily enter an end date
-would like to be able to take pictures in the comments section
-would like the app to have more capabilities other than just tasks.
-hard to schedule when viewing the website on a phone.