Opiniones de RetailEdge

There are actually a lot of features that I like about this program. The program is "forgiving". If you make a mistake, there are lots of options for fixing your error. Voiding and reissuing a transaction is easy. You can merge items or customers if you accidentally set them up two different ways.

Also, you can use one UPC for many items using their alias feature. So, say you have a bunch of "eaches" - you only have one of that item, but you want to scan the UPC but you don't want to clog up your inventory with all of those one time items, you can add each UPC as an alias and when you scan that UPC, they are all under the same item.

To accept the "exact balance", you can just hit "+" in the payment field and it will take it as the full amount instead of having to type in the amount paid.

They took away the columns for quantity and last action date in Inventory list (unless you export). So, if you pull up the inventory list, you'd have to look at each one individually to see the quantity in stock instead of it being a column you can just view.

The POS system is easy to use and as functional for our mobile store.

Occasionally we have issues with our day end reports, they tend to duplicate the days sales.

The reports are very useful. It is helpful with understanding stock, managing stock and the customer base.

inaccuracies and errors in reports that can't be resolved with support help. We found customers with balances that were not accurate and the support team could not resolve the problem.

Wanted to send a special thanks to Anthony for getting us set up and ready at ATLM in a timely manner. Very helpful in the busy season!

none that I can think of thanks so much

All works well with the support assistance.

My staff does not know how to use the available capacity of the product.

All of the retail day to day operations functions and the tech support is always outstanding! Been using since 2004.

printing the lables requires so many steps

Retail Edge is easy to navigate. Customer Service is always spot on and extremely helpful.

Reports could use some attention are a bit hard to navigate.

The easy navigation of the site. Can access information when needed

I really don't have any dislikes with the program

excellent and rapid customer service, thank you

too many screens asking for passwords, hard to enter inventory from POs - maybe we are doing it wrong?

I like that this software is relatively inexpensive for the robust features that are provided. The customer support has been fantastic, and once the system is in place it is simple to add additional workstations as my business grows.

I don't really have anything to compare to this system. This is our first jump into a POS system. It has been a lot of work to get up and running since we are building our item and customer database from scratch. But, we are already seeing the benefit of having an automated system that is tracking our sales by item and customer.

I like that I have the option of Free email tech support and that updates are reasonably priced via the bronze package. The replies are always courteous and helpful. Plus, I know that I have the paid one off tech support service which I used once due to the urgency of the issue. I can't complain about the actual software because I am extremely satisfied.

I wish that I could refund a store credit via cash instead of only being able to apply it to an invoice. Sometimes, I need to refund a customer their store credit and I have to do lots of work arounds.

It would be nicer to have a totally revamped discount system. I find creating promotions and renewing them tedious. The options are adequate, but the interface is not user-friendly for regular changes... it just needs to be an easier faster process for the person inputting the promotions. Again, possibly a total revamp instead of updates. Maybe an up-loadable spread sheet would be an option as there are sometimes so many items to create promotions for that my ability to create promotions becomes frustrating.

Easy to learn and use sales. Screens are easy to read and follow. Customer base is very useful

PO and ordering can be a bit confusing. I do not order very much purchased product only 1 time a month if that

The ease and access of being able to setup, run and do the work I’ve needed to do. I’ve tried a lot of the other softwares out in the market and they lack so many features that RetailEdge has in its software. All the intergrations you need is inside this and I would never think to use any other software now I’ve found this one.

Nothing I can think of the software has lots inside and works really well

It is user friendly. It is easy enough for all my staff to use.

When an update is required, I need to call on IT to help me because I don't have admin rights. I understand the need for this. It just requires me to call on help and not be able to do it myself. Not a complaint, just a reality.

This program is so easy for me to use. I am still learning all the different features available. I like all the reports that can be generated, as well. The Customer Service is fantastic!

The only downside that I have found is that there is so much available and I have only started scratching the service of the program.

RetailEdge is easy to use and navigate. If I run into issues, they're easy to get a hold of and quick to help fix my problem. A giant thank you to [sensitive content hidden] for helping with my issue today! Excellent customer service and willingness to help!

I haven't had any issues or have run into any "cons."

Ease of use and all the Reports that are available at your discretion.

is not compatible with Shopify which forces us to have to use Retail Edge for instore sales and inventory AND also use Shopify for all online sales.

The product is easy to use and push to devices out in the field as well as bring data back in.

It isn't the prettiest or fanciest tool but it does what it is asked of it.

The register system is user-friendly and easy to teach new employees to use, if and when we ever have a problem retail edge customer service is very easy to use and they solve all problems in about 30 minutes or less… But problems are few and far between over the last 10 years of using this system

The only issue I have had over the last 10 years as if an employee accidentally deletes a listing with the barcode still in the listing retail edge remembers that barcode and we do have an issue with having the “this item has been deleted” error message... I have found an easy work around by putting the barcode into the stock number field so that this error message does not happen

While this isn't software related, it may be just as important; customer service hands down. If there is anything I need, or have messed up, they are more than willing to help me fix it (without making me feel totally dumb :) ).

1) I wish there was a way to integrate customer names and purchases without an additional step.

2) A search function that would cross all platforms to find answers to my questions.

Simple yet powerful. Great support. Online forum is excellent for getting questions answered or to learn a new skill. Fantastic reports and even more functions I have yet to try out. I love how there isn't a huge monthly monetary commitment and that the software does exactly what I need it to do. You really can't go wrong. It was the best decision I made. The gentleman who runs Rings n Things recommended it and I am so glad I went with his recommendation. It is scary to put all your inventory onto one system. I started with a small store and now we are filled to the brim. I am very confident with the software and am looking forward to doing more with it when I can find the time to play with it. I am happy to talk to anyone who has any questions.

My online store and inventory are not directly connected. The printers can be a pain but that is more of a printer issue not a software issue. Also things are wonky with only one USB on most new computers. Again, the printers don't want to play nice all the time.