Opiniones de Clarity Software

The system is easily understood and intuitive to use. New team members catch on really fast and it enables us to see what each team member has done with real time feedback from the production floor on the production status when using the Shop floor data collector. It gives us a much better understanding on the true costs of our jobs and timing required to finish it. The ad on modules like Production and Purchase order modules are a must to tie up all costs to a job and make tracking super easy.

The really great thing about Clarity is that is modular so you can grow the system as your needs grow. For my business the Calc wizards such as Direct to Sheet and Roll wizard was an absolute must as we could simply not run the production and costs as efficiently as we do with out it which also helps us win business.

Any CRM system is as good as you take the time to set it up and the information you put into it which is key. Clarity where really great in guiding us to get this right. The Support is also top notch. We are based in South Africa which did make me nervous at first but being on similar time zone and the speed at which Clarity get back to us on a problem has made me at ease over the years.

The Calc Wizards have a lag which can get really annoying but I know this is being addressed and the software could use some add on features like automatic follow up per quote and better Email campaign integration on there Clarity Go Marketing. Those are my major gripes.

The ability to run reports and get information out to closely look at margins is great and has really changed the way we look at the viability of jobs when customers push back on price. It has also helped us identify area we should be charging where we haven't historically.

The reliance on a physical server is a hindrance. The way in which the calculations are made also means that the users are heavily reliant on the client machine talking to the server and this makes some simple processes painfully slow.

Clarity Software provides clever productivity managerial tools.

Implement Clarity with many users is not strait foreword.

Production module is good as is the sales area other than there is a lack of some basic functionality you would expect. Good responsiveness in Support.

Lack of basic advise and support with set up/configuration post install. Poor communication from sales on road map. Slow running of certain aspects of the software. Limited flexibility with the following Modules & processes; Goods/picking/internal jobs/POD schedule module on Pro, all limiting real life ease of use. There should be regular communication and development of standard business reports. There should be an option not to include changes in the upgrades that increase business processing costs and limit flexibility. There should be a full brief of what the negatives effects of the upgrades. There is no review meeting on outstanding development items and it requires the customer to constantly chance for updates. Many items have no committed finish/completion dates. Monthly review meetings with action completion dates

I like how all of our Price List parts are easily accessible, can be easily updated regularly and can be brought directly into quotes. This includes pricing for labour as well as things such as paper and other substrates. This makes quoting easier and more accurate.

My least favourite aspect is that Touch Systems keep adding more and more features without fixing fundamental problems. This is very frustrating and counter productive. I have been using the software for 5 years and am still waiting for everyday tools to be fixed. This has been the case for most of the five years! These have been pointed out a number of times and yet nothing ever happens. Rather than changing the colours of the software and buttons, it would be more beneficial to fix things like Calc Wizards to enable me to be able to quote more efficiently and accurately.

The ability to do quotes and purchase orders quickly. To see my sales pipline and create invoices. Others say they do the same but not as in depth as Clarity.

Keeping the actual financial figures accurate takes alot of small tweeks all the time. Price list updating as I have line by line updates not on a spreadsheet that is a bit of a pain.

Easy to use, quick, adaptable and very functional. It has add-in and opt-out modules meaning its very versatile.

Very expensive, everything costs and its PINK! No matter how small the addition to the software there always seems to be a charge.

The Job folders are so convenient with all our job files/measurements/invoices/photos of final job in one place.

For a smaller company like us the extra modules are expensive but would like some of the extra modules.

I like the fact it is very user friendly with many options for various degrees of quoting and running production, I also like the sales projection and look back studies.

Not being able to modify once in delivery mode

We like the ease of quoting jobs from price lists, easy to print job sheets and delivery notes, quick to send emails and marketing tab

Could do with automated follow up emails and more integrations with services like Mailchimp

It has all the elements I need for an accurate and comprehensive quoting mechanism.

There is nothing really that I don't like

Easy to use and navigate, simple to build in new products and assembly's to my requirments.

Been using this 2 years now and I have no complaints about it's uses.

It keeps me organised and keeps all of my workflow in one place so I know the status each job is at. I find it easy to use and when I have any problems then the support staff are helpful and get it sorted quickly for me.

It is not on Mac so I have to have a separate laptop and it also doesn't integrate with Sage one yet so rather than being able to export the jobs to Sage, I have to enter each invoice manually which takes a little longer.

everything is very simple and easy to use, the layout is flush and all syncs with what you need to do.

the software is slightly slow so you find yourself waiting for it catch up with what your trying to do

In my experience it covers all our daily activities from quoting to sale .
Its easy to use functions and always get a great response from our team .
Speed up our work by having all our jobs in one place.
Its automation and accuracy and easy tracking our business .
Easy to analyze sales result .

Need automation in Email follow up
Expensive if we plan to go for extra modules .
Some times this software is little slow .

How it gives us a solid correct cost and then we are able to show this to the customer in the way of a quote - much more professional.

The quote system could be a lot better - should be able to show all of the costs

Excellent capacity to carry out the organization in a company that works with the mobilization of delivery

Should solve the servers, delay at the time of use and is not so useful for large companies