Opiniones de Jane

Hi Kayle,

Wow! Thank you for your 10/10 recommendation and all the stars.

I love that you've had a chance to chat with our support team and explore Jane university. I'm also hearing that you've been enjoying Jane's insurance features and integrated payment processing!

I have some good news - there is a way to view canceled appointments in your schedule. Just navigate to the Schedule and select the little wheel in the bottom right-hand corner. Go ahead and click the toggle beside "Canceled" and voila! You can turn it on and off as needed :)

Thanks for being a part of Jane's story Kayle.

Maddie,
On Behalf of Jane

Hi Ashley,

What a lovely review. Thank you!

I just had to share your comments with the entire team today :)

I'm so thrilled to hear that Jane is helping you take care of things like online booking, automated reminders, payments, and charting so that you can focus on doing what you do best!

When it comes to pricing, our model is our true cost for running Jane, so we don't artificially inflate our pricing to account for discounts. We want to make sure that our pricing is as competitive and fair as possible. If you ever have any more questions about that please don't hesitate to reach out to us.

We are so fortunate to have lovely people like you as part of the Jane community!

Maddie
On Behalf of Jane

Hi Amanda,

Oh shoot. I'm sorry you're having trouble with Jane's online booking.

You mention you're a patient having trouble booking with Jane's online booking flow. And that you're using Jane to book at 3 different practices!

I can imagine, then, that any difficulties you're having are 3 times as frustrating. It definitely sounds like you're having a strange experience with the way Jane's behaving for you - when you sign in, your chosen appointment should be already selected and ready to confirm. And actually, if you're working on a private device, you can have Jane remember you so that you don't have to log in every time you want to book.

I'm going to make sure your experience as a patient is well documented here on our side, but more importantly I'm hopeful we can fix the log in problems you're experiencing.

We'll follow up to your email.

Talk soon - Alison - Co-Founder

Hi Carleigh,

Thank you for taking the time to write this review and for all the stars!

I'm hearing that you've really been enjoying Jane's charting and Telehealth features - that's so great to hear. Your positive feedback about our team is also really appreciated.

While our existing staff permission levels may have made sense for us at the time they were designed (the goal being to make Jane the easiest to work with as possible), there is always room for improvement. I have passed your feedback along to the privacy & security team, so thanks for sharing with us how Jane can be better in this area.

In the meantime, I will add that despite the access level being higher, you do have the ability to lock-down chart privacy settings to prevent access to medical data. More info on that here if you'd like to take a look: https://jane.app/guide/staff-profiles/charting-privacy-options

Hope you enjoy the weekend!

Maddie
On Behalf of Jane

Hi Cassandra,

We are thankful for YOU!

"Transitioning to Jane from paper charts is the best thing I've done for my wellbeing in years." This line says it all! I know it can feel like a big transition, but I'm so happy you reached out to our support team so we could walk alongside you.

Secure Messaging in Jane is actually something that we're working on. If you haven't seen it already, please do add your vote to the feature request here: https://janeapp.canny.io/feature-requests/p/secure-messaging-within-jane That way you can stay up to date with the status of this feature.

We're so happy you made the switch, Cassandra.

Maddie
On Behalf of Jane

Hi Steve,

Wow! What a review. I am definitely sharing this with the whole team today.

Thank you for the detailed breakdown of what you've most enjoyed about working with Jane. It truly delights us to hear when Jane helps make your workload a little lighter for both you and your team. That way you can get back to doing the impactful work you do in your community.

We appreciate you. Have a wonderful weekend :)

Maddie
On Behalf of Jane

Hi Guillaume,

We're so lucky to have you as part of the Jane community for the past 3 years. It's lovely to hear you describe Jane as "a joy to use."

We are in the early stages of implementing multi-factor authentication in Jane. Securing data is of the utmost importance to us, so we want to ensure we have mechanisms in place so that when we add MFA as a feature we do so in a way that keeps Jane easy to use. We're currently working on a bigger project that is laying the foundations for 2FA/MFA in Jane and once this project is done, we'll be set to introduce it.

While waiting for the feature to be released, we do have other processes in place to secure Jane - email notifications, manage sessions log, and the activity log.

I'd love to hear more about your reasons for requesting an API. Feel free to add your vote here https://janeapp.canny.io/feature-requests/p/an-open-api and let me know if you'd like to chat further!

Thanks for the review :)

Maddie
On Behalf of Jane

Hi Christi,

Thanks for your review! I hope you're having a good week so far :)

Your kind words for our support team are so appreciated. Feeling the love over here!

I'd really like to hear more about your thoughts on a Client Portal.

If you haven't seen it already, I would encourage you to add your ideas and votes to our public customer feedback site. For example, you can add your vote to "Intake Form alert/notification or icon" here: https://janeapp.canny.io/feature-requests/p/intake-form-alertnotification-or-icon

Our Product team regularly reviews this list and your feedback is invaluable!

Thanks again, Christi.

Maddie
On Behalf of Jane

Hi Carley! Thanks so much for taking the time to share your experience with Jane.
Our goal is to have Jane be as simple as possible - both for those who run a more basic practice, yet powerful for those who would require the use of more advanced features. I am sorry to hear that the transition to Jane felt tedious and time-consuming. This is certainly not the experience we envision for clinic owners and their team members. 
More features allow Jane to be helpful to as many different practices as possible but comes with a setup complexity that we're always looking to improve. Were you aware that we offer a free dedicated 1:1 Account Setup Consultation call to help you get up and running? As well, we've also started testing a 'White Glove' set up service, where we actually do the setup for you. Our team is always here to help guide you with unlimited support, but we get that sometimes you just need someone else to do the homework!

It sounds like you've moved on to a new service, but if you'd ever like to re-join the Jane Community we'll be here! Please don't hesitate to reach out if you have any further feedback, questions, or concerns. I hope our paths will cross again down the road :)
-Kim B

Hi Dr. Young,

Thanks for writing out this review of Jane. It's such a pleasure to hear where you're finding success with Jane in your practice (and where we can improve!).

I'm also really glad to hear you've enjoyed working with our support team - we feel so privileged to be working with a Jane community filled with practitioners like you! I'm going to share your review with the team because it's so encouraging to hear this type of feedback.

I especially love to hear that you're working with Jane as a solo practice - I love it when Jane can give you a bit of a "co-worker" when you're practicing on your own. Sometimes that can feel a bit lonely.

Thanks again for this lovely review Dr. Young.

Alison - Co-Founder

Hi Vanessa,

Thanks so much for your review of Jane! Your title really makes me smile because you've identified the two things we really think are the most important! Ease of Use and Customer Service.

We could write our entire company goals around just those two points. Well, actually, we do!

I'm so pleased that you are enjoying Jane.

We'd love to go over your SOAP note templates with you to make them better suited to your workflow. I know that set up can take time for sure, but it's definitely worth the investment.

We are hosting a user conference next summer (Allied) and we're going to be offering "Jane Brain" one on one sessions through out the conference. If you want to hang out with someone from Jane IRL and go over your templates that would be a great time! Or, of course, we're always happy to connect over the phone and review your templates together in case we have some suggestions on formatting.

Alison - Co-Founder

Thanks so much for your review Luis - we love to hear your thoughts. :)

I received your review first thing this morning and it was a wonderful way to start this snowy Tuesday here in North Vancouver.

I also own a clinic, and know how much happens every minute in a busy practice, so I'm so thrilled to hear that Jane is working well for you over at Via.

And I'm equally as invested in working with you on figuring out where the UI is giving you some trouble. Would I be able to connect with you about where you're running into clunkiness?

We're refining Jane every single day so I might be able to do something about that for you or we can troubleshoot the workflow with you!

Thanks again for taking the time to leave this kind review. It's so appreciated.

Alison - Co-Founder

Hi Devon,

I love the patriotism! Thanks for your Canadian Support :)

We are just about to implement a new "packages" feature that might be helpful to you! If you missed the summer feature showcase you can see a preview of how they will work: https://vimeo.com/452703248

Just follow the time stamp for packages down in the description of the video.

And I'd love to hear more about the type of auto emails you're looking for - the "Ratings and Reviews" feature (also in that video I linked to above) might be what you're after? Coming soon too!!

I hope you have a lovely week Devon, and thanks for taking the time to tell us a bit about your story with Jane.

Alison - Co-Founder

Hi Kimberly,

Thanks so much for sharing your experience working with Jane in your practice and for all your kind words.

I love your Comments! It looks like Capterra doesn't like sharing their name publicly, but we figured out who you were working with, and I've passed along your words to them here internally :)

I'm so glad you've had a positive experience during your transition to Jane. Your words here made my day.

I'm also proud of you for working through that awkward set up period - change is always hard, so I"m glad you took the leap and have joined the Jane Community! Nice work.

I hope we get to chat with you again soon - don't hesitate to get in touch if there's anything we can do to make Jane more helpful to you, your practice and you clients.

Alison - Co-Founder

Dr. Donovan,

I am totally picturing Jane as a superhero right now - thanks for the fun visual :)

It's so encouraging to hear that Jane is impacting your clinic in these positive ways. Positive patient feedback too! You do so much for the community as a full-time helper and anything we can do to help you back is the end goal.

I am also really happy to hear that you're utilizing our public customer feedback site to tell us more about what you'd like to see in Jane. We'd love if you continue to provide our team with feedback when you run into areas of improvement.

Thanks for your continued involvement in Jane's story!

Maddie
On Behalf of Jane

Hi Terri,

Thanks so much for all the stars!

This is such a pleasure to read this morning. I love that you're enjoying working with Jane in your practice and that you're taking the time to "train Jane" in all the ways that work best for you through customization.

So glad you're part of the Jane Community Terri! I especially love it when Jane gets along well with Admin Managers and Team - practices are a busy place and I'm always thrilled when Jane can help with the day-to-day.

Have a wonderful weekend Terri!

Alison - Co-Founder

Hi Kristin,

Thank you very much for taking the time to write this review and send us stars :)

The information you collect in the questionnaire portion of the intake form will actually be saved directly to the patient's chart! You can learn more about that here if you'd like: https://jane.app/guide/patient-profiles/intake-forms

Oh, and if you haven't seen it already be sure to check out the option to pin and star your chart entries for quick reference. More on that here: https://jane.app/guide/charting/pinning-and-starring-your-chart-entries

I am really glad to hear that you have added your other requests to our public customer feedback site. Your feedback is welcome and very much valued.

I hope you'll continue to rely on our support team for help throughout your Jane journey. This way we can talk about the "workarounds" you've created and discuss the best solutions for you and your practice.

We appreciate you!

Maddie
On Behalf of Jane

Hi Jacqueline,

Thanks for the review and I'd really love to work with you on the flexibility you need for accounting mistakes. As a clinic owner myself, I have experienced the end of day run around trying to figure out what was mis-recorded and can understand that flexibility is so necessary.

I'll pull up your support emails to see where you're struggling, but if you're the manager/owner you shouldn't have restrictions on applying or unapplying payments. And while we do give warnings (since book keepers don't love it) you can back date your changes if needed.

Creating refunds by mistake is something I'd like to fix from the outset. I'd love to know why it's happening so often that it's a problem for your practice. Perhaps there's something there that we can fix from our side. I'll send you an email to see what we can do here!

Otherwise we do have more granular permissions coming up, so you have more options for staff!

Alison - Co-Founder

Hi Crystal,

Nice to hear from you!

I'm glad you've found much of Jane easy to use and that you've enjoyed chatting with our team

Many of your cons are very true. Thanks for listing them here - as I think it's important for people considering Jane to recognize that integrated labs and the tracking of lab values over time isn't currently available.

The "vitals" chart piece is built to be tracked over time visually and we're working on that on our end - so we'll keep improving on that.

If you'd like to see what we're currently building or vote for features, I wonder if you've seen our feature request list? You can access it from the drop down from your name at the top right - click "Feature Request" and then at the very top left you can flip over to "Roadmap" to see more info.

Under the "Feature Request" tab you can also search and upvote your feature requests.

Thanks again for the feedback - we love hearing how could do better.

Alison - Co-Founder

Hi Lynn,

Thank you for this review. I am so pleased to hear that you find Jane user-friendly and recommend Jane to others! Word of mouth is so important to us.

You're right, the ability to add multiple products is an existing request on our feature request site. If you have not added your vote to the list already, I hope you will do so here: https://janeapp.canny.io/feature-requests/p/compiling-multiple-sessions-andor-products-onto-a-single-invoice-document

We sincerely appreciate these reviews because it shows us how Jane is helping, but also how Jane could be better. We will definitely keep working towards that final features/functionality star.

Thanks again for the feedback, Lynn. Happy you're here!

Maddie
On Behalf of Jane

Oh my word Roberto,

This is just too lovely. What an honour to get to read these words today - we shared your whole review with our team so that everyone that helps build and support Jane could read it too.

I can't tell you how much your words around Jane's customization makes me smile. Every time we add a feature to Jane we have to make sure it will work in the seemingly MILLIONS of ways people out there like to run their clinics.

So you're right that the set up at the beginning is part of "teaching" Jane how things work at your practice and can take some time. I'm glad you found help during that training within our guides and with our support team. I like to think that when you bring on Jane to work in your practice you get a software, a team of cheerleaders AND a community of other Allied Healthcare business owners.

And YOU make Jane and OUR life better!

I'm at my 1000 character max so can't say more! But thanks again for your kind words.

Ali - Co-Founder

Oh Lynn - thanks for these kind words!

Being with Jane for 4 years is a long time and I'm so glad you've been a part of Jane's story

I love this part "I didn't think I needed Jane, but now that I've been using this system for over 4 years, I can't live without it." How wonderful to hear!

I'm thankful you've found the Covid screening tool useful, as we all figure out these new protocols together. I know that people are also finding the self-check in with the QR code helpful, especially if they are solo practitioners. So hope you've discovered that feature too!

I am always looking at how Jane could improve, so thanks for giving me a moment to reflect on all the things that Jane has learned over the last 4 years Lynn. Appreciate the kind reminder and lovely comments.

Alison - Co-Founder

Hi Linda,

Sorry to hear you had a less than stellar experience with our support times! I agree that a day or two is too long - and we did definitely have some delays over the Covid response period. What a strange time this has been! Half our practitioner community was shutting down and half were scrambling to figure out online services through telehealth. I'm so pleased we were here to support our Community, but agree that our support wait times did drop below what we'd normally hope for with such unusual volume.

It sounds like you've moved on to a new service, but if you'd ever like to re-join the Jane Community we'll be here!

Our hope is always that everyone is using the platform that is best suited to them, so (while we hope it's Jane!) we'll always make it easy for you to transfer to another solution if you decide Jane's not the perfect match.

Hope to see you again one day!

Alison (Co-Founder)

Hey there,

Thanks so much for taking the time to write this review and share your thoughts.

I really appreciate the words you chose to describe Jane here - reliable, easy to use, and multifunctional. Oh - and I noticed your comment on support too :)

When it comes to Jane's pricing, we have worked hard to make our pricing as fair and competitive as possible. Our pricing model is our true cost for running Jane, meaning that we don't artificially inflate our pricing to account for discounts.

I hope you will reach out to a member of our support team this week, so we can make sure you're on the best plan for you!

Thanks again and hope you have an awesome week.

Maddie
On Behalf of the Jane Team