Opiniones de BigChange
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Opiniones de 270
- Sector: Servicios para instalaciones
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Tomkinson Heating Big Change Review
Revisado el 31/3/2023
In general a good experience. The engineers use the product well
In general a good experience. The engineers use the product well
Puntos a favor
Giving engineers jobs on tablet and getting correct job cards
Puntos en contra
There have been a few outages in the past which halt operations
Respuesta de Simpro Software
Hi David,
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the all-in-one job management system.
It makes us incredibly happy to know that we were able to help you achieve your goals. We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
P.S. If you ever need help, please don't hesitate to reach out; we're always here.
Best wishes
Louise
- Sector: Construcción
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Big Change Review
Revisado el 31/8/2023
Puntos a favor
The system is easy to get used to and has plenty of help available if needed. The ability to group jobs and share among resources allows everyone to be on the same page and gives easy control to the administration team.
Puntos en contra
It would be helpful to be able to amend worksheets/templates within the job admin as can be confusing to find in the administration settings. The ability to see the details of the alerts sent would be beneficial.
Respuesta de Simpro Software
Hi Melissa
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system.
It makes us incredibly happy to know that we were able to help you achieve your goals. However if you are having any issues with templates/worksheets, please do reach out to Roadcrew or your Customer Success Manager who will be able to support you with this. We really do appreciate your feedback and I will pass this on.
We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise
- Sector: Ingeniería industrial o mecánica
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 4.0 /10
Big Change Issuies
Revisado el 1/7/2023
Neutral
Neutral
Puntos a favor
At the outset when sold the product it seemed quite user friendly
Puntos en contra
Too many issues to note reallyYou do a quote and then turn it to a job but it doesn't bring through the details of the job so you have to copy and paste!!There are many more issues and a lot of work arounds and copy and pasting.
Respuesta de Simpro Software
Hi Claudio,
Thanks so much for your feedback.
We're sorry to hear about your bad experience and appreciate you bringing this to our attention. We take customer feedback seriously and are committed to making things right.
Would you mind reaching out to me by email with your details, [email protected], I can then escalate this for you and endeavor to get a resolution.
It may interest you to know that we hold regular customer forums up and down the UK where the BigChange team does a product showcase on various system features, this has helped so many of our customers. You are welcome to join us at one of our next forums, let me know if you would like more details.
I look forward to hearing from you.
Best wishes
Louise
- Sector: Servicios para instalaciones
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Excellent all round system
Revisado el 1/9/2023
Puntos a favor
The access from anywhere is a large part of this business - to be able to view and adjust 24/7. The ability to run certain reports and overall the development of the system. the continuing efforts of the BigChange team to add further value throughout the time we have had the system is nice to see such an innovative outlook. We feel as a business our opinion is heard and it matters, brining forwards ideas as a team is really the vibe we get
Puntos en contra
There has been a lot of change within the group and it would be good to see retention within the 'account manager' role as we build a relationships and then the representative changes. We would like to see continuity moving forwards to enable us to communicate well as we currently are with our existing assigned contact Adam.
Respuesta de Simpro Software
Hi Heather
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system.
It makes us incredibly happy to know that we were able to help you achieve your goals. However we understand your frustrations with our department changes, we too were sad to see Adam go.
We really do appreciate your feedback and I will pass this on.
We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise
- Sector: Energías renovables y medio ambiente
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Atlas is Unstoppable
Revisado el 29/9/2023
Positive and ever improving!
Positive and ever improving!
Puntos a favor
Easy to use by both field technicians and back office alike.
Puntos en contra
Stock module needs rethinking of our industry and how we manage stock throughout the business.
Respuesta de Simpro Software
Hi Paddy,
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system.
It makes us incredibly happy to know that we were able to help you achieve your goals.
We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise
- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 10.000+ empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Great for everyone
Revisado el 1/12/2023
It solved our one of the biggest problem that was managing workforce it's integration with calendar...
It solved our one of the biggest problem that was managing workforce it's integration with calendar makes it one of the best software out there.
Puntos a favor
It solves our some biggest pain points for us it helped us manage our team and get better tracking system.
It worked better as a collaboration tool as well.
Puntos en contra
Nothing it is working great for us and we had no problem with us.
Respuesta de Simpro Software
Hi Anmol,
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system.
It makes us incredibly happy to know that we were able to help you achieve your goals.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise
- Sector: Servicios medioambientales
- Tamaño de la empresa: 501-1.000 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Great product for security of the device
Revisado el 1/11/2023
The ease of been able to lock down the tablets so that they are user friendly and secure if a...
The ease of been able to lock down the tablets so that they are user friendly and secure if a device is lost, with them been used by drivers this can easily be done.
Puntos a favor
They have a knowledgeable team that can assist our IT in getting the best out of the product.
Puntos en contra
As an internal IT, it would be advantageous to be able to manage certain parts of the administration ourselves.
Respuesta de Simpro Software
Hi David,
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system.
It makes us incredibly happy to know that we were able to help you achieve your goals.
If you would like help navigating the system and learning any functionalities you are unsure of, don't hesitate to get in touch with our Roadcrew team or your Customer Success Manager.
Or email me and I will pass on any feedback. [email protected].
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise
- Sector: Construcción
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Team capacity management
Revisado el 1/11/2023
Very positive, really like the system and would recommend.
Very positive, really like the system and would recommend.
Puntos a favor
The easy to use interface and dashboard gives me an instant snap shot of all of my team at one time.
Puntos en contra
There are many more functions that could be added.
Respuesta de Simpro Software
Hi Jodie,
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system.
It makes us incredibly happy to know that we were able to help you achieve your goals.
If you would like help navigating the system and learning any functionalities you are unsure of, don't hesitate to get in touch with our Roadcrew team or your Customer Success Manager.
Or email me and I will pass on any feedback. [email protected].
We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise
- Sector: Servicios
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
I’m a convert!
Revisado el 28/7/2023
I moved to Home Services who were already using BigChange and I have been on a journey! I find the...
I moved to Home Services who were already using BigChange and I have been on a journey! I find the live elements and customer history really useful, along with tracking, costing etc and I know we would use it more! I struggle sometimes with the reporting element but the RoadCrew are super helpful and supportive regardless of how silly my question is! I have to say I’m a complete convert now!
Puntos a favor
It is really easy to interrogate and interact with
Puntos en contra
Not easy to work out how to use reporting etc, without using the university. Sometimes counterintuitive compared to other planning applications. Would be helpful to be able to easily build and interrogate reporting. Sometimes not able to report on certain things eg worksheets
Respuesta de Simpro Software
Hi Robyn
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system.
It makes us incredibly happy to know that we were able to help you achieve your goals, thank you for your feedback on the reporting function I will pass this on to the relevant team.
We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise
- Sector: Servicios medioambientales
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Great System, but a Little Glitchy at Times
Revisado el 28/7/2023
The overall experience has been great and has made life easier for us in many ways, we have been...
The overall experience has been great and has made life easier for us in many ways, we have been able to correct many issues through tracking jobs in a better way and look internally at our processes in a better way which helps us long term as well - we have noticed a huge positive change in the last year and are constantly improving on our processes with finctions job watch has to offer, and implementing them.
Puntos a favor
This system is great and easy to implement especially if you have a small business and integraite manual, paper heavy processes with more automated processes - our engineers and office staff adapted well to the changes made. Implementing big change has made a huge difference to tracking issues which has helped us find missing invoices/missed visits and any other important problems much quicker.
Puntos en contra
There are a few elements to big change that are glitchy and prevent us from using certain functions which make our processes longer - for example emails sent from big change are 50/50 whether they will deliver to the clients or not, which means we have to send them manually anyway and makes the process longer so we now dont use that function since it is the same outcome - It is tricky to navigate jobs from the schedule with ease, some of our office staff find it confusing and it is long winded to find a job that is in a group - there should be a button to view job or view group - and a button to view contact from the schedule - there is no way to bring up the contact quickly from the schedule which is also frustrating - in addition i have had future jobs cancelled by themselves before with no record whatsoever but it hasnt happened since so its likely this issue has been fixed - these are mostly minor issues and doesnt affect how we view big change as the positives weigh out the negatives massively - but hopefully this is good feedback on some of the functions.
Respuesta de Simpro Software
Hi Samantha
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system.
It makes us incredibly happy to know that we were able to help you achieve your goals. Although if you are having issues with glitches in the system, please do reach out to Roadcrew or your Customer Success Manager who will be able to support you with this. We really do appreciate your feedback and I will pass this on.
We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise
- Sector: Servicios
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
The support team deserve a bonus
Revisado el 16/8/2023
Puntos a favor
It rolls many functions of the business up into one place, making managing and cross referencing between them much easier. The customizable aspects also make the job management side feel more unique to our own needs and allow us to adapt it on the fly rather than trying to work out how to make a system work for us. The support team are also always incredibly helpful!
Puntos en contra
None that come to mind immediately. We did have a couple of things we would have liked at integration but they have all been added since throughout various updates (Such as colour coding for jobs on the schedule)
Respuesta de Simpro Software
Hi Anthony
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system.
It makes us incredibly happy to know that we were able to help you achieve your goals.
We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise
- Sector: Construcción
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
New to Big Change 2023
Revisado el 2/10/2023
Generally good with a few frustrations however the tutorials are always good to go back to in order...
Generally good with a few frustrations however the tutorials are always good to go back to in order to help solve a issue.
Puntos a favor
Ease of putting jobs onto the system and viewing where operators are at any time
Puntos en contra
Accessing old information quickly which maybe down to our knowledge as we learn to use the system better
Respuesta de Simpro Software
Hi Ralph,
Thank you for your feedback, we appreciate it.
If you would like help navigating the system and learning any functionalities you are unsure of, don't hesitate to get in touch with our Roadcrew team or your Customer Success Manager.
Or email me and I will pass on any feedback. [email protected].
Best wishes Louise
- Sector: Materiales de construcción
- Tamaño de la empresa: 201-500 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
The good, the bad and the getting it right!
Revisado el 1/6/2023
On boarding was fantastic, being able to use the system to achieve what we want is a really good...
On boarding was fantastic, being able to use the system to achieve what we want is a really good feature. Down side for myself, we as a business don't utilize it in other departments such as accounts. Doing this would stream line the whole process as Big Change can certainly do it
Puntos a favor
NOTES!!!! being a transport manager being bale to have files on the fleet, with real time actions, keeping all documents together showing a stream from report to completion of faults and issues which keeps us compliant
Puntos en contra
One small change in a job type for example and you have to go back and change everything related to this, worksheets, alerts, ....
Respuesta de Simpro Software
Hi Suzanne,
Thank you so much for your feedback! We're glad to have you as our customer and to see that you're enjoying the all-in-one job management system.
I am sorry to hear about the issues you are having, we would value your feedback on this. We would also love to show your accounts team the value they could get out of using the system.
Please email me directly, and I will arrange a visit; [email protected]
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise
Customer Marketing Manager
- Sector: Fabricación de productos eléctricos/electrónicos
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Service & Maintenance company using BigChange for all aspects
Revisado el 1/6/2023
Puntos a favor
The ability to collective store information between both customers, jobs & resources also for a service company has allowed us to have everything available within a couple of clicks. Doing this allows us to keep a live up to date paper trail that anyone in the business can get information from.
Puntos en contra
At times some adjustments & changes are often discussed and then taking in excess of a year.Additionally there are a few things which might seem like a minor tweak but could often requires hours of back and forth. Sometimes some factors of Job Watch are very binary and sometimes require some further flexibility.
Respuesta de Simpro Software
Hi Calum
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying using the BigChange job management system.
I have also passed on your comments to the Customer Success Team.
Thanks for taking the time to write this review; it means a lot to us.
P.S. If you ever need help, please don't hesitate to reach out; we're always here. Cheers! Louise
- Sector: Servicios e instalaciones recreativas
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Positive
Revisado el 31/8/2023
Puntos a favor
made us more reactive and taking on a higher work load
Puntos en contra
certain glitches need some extra reports for time sheets
Respuesta de Simpro Software
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system.
It makes us incredibly happy to know that we were able to help you achieve your goals. However if you are having issues with glitches in the system, please do reach out to Roadcrew or your Customer Success Manager who will be able to support you with this. We really do appreciate your feedback and I will pass this on.
We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise
- Sector: Servicios medioambientales
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Ease of Use
Revisado el 1/6/2023
Puntos a favor
I like how easy everything is, I have come from my last job that uses a very non-user friendly system. I have found the switch to BigChange very easy and like how easy it is to customise it for your own usage. Road Crew are also very helpful.
Puntos en contra
So far I have nothing to contribute to this :)
Respuesta de Simpro Software
Hi Emma
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying using the BigChange job management system.
Thanks for taking the time to write this review; it means a lot to us.
P.S. If you ever need help, please don't hesitate to reach out; we're always here. Cheers! Louise
- Sector: Construcción
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
Dreadful customer service
Revisado el 31/5/2023
Really really poor service, you never get the same cperson to deal with the set up and we have had...
Really really poor service, you never get the same cperson to deal with the set up and we have had to resort to bringing in our own software engineer to try and get the system up and running.
Puntos a favor
Can't answer because 6 months in and Big Change still haven't got it up and running
Puntos en contra
Awkward software with absolutely no back up from the Big Change software engineers who always seem to be off sick or helping their injured parents
Respuesta de Simpro Software
Hi Jonathan,
We're sorry to hear about your bad experience and appreciate you bringing this to our attention. We take customer feedback seriously and are committed to making things right.
Would you mind sending me an email with your details on so that I can escalate this to the relevant people, including your Customer Success Manager. My email is [email protected].
Thank you for your patience and understanding! We hope to have the opportunity to turn your experience around.
Best wishes Louise
- Sector: Ingeniería industrial o mecánica
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Review of Big Change
Revisado el 31/5/2023
Solving scheduling clashes and easy raising of quotes
Solving scheduling clashes and easy raising of quotes
Puntos a favor
Ease of navigating the system. Changing from map to schedule etc.
Puntos en contra
Adding stock and equipment isnt the easiest
- Sector: Juegos de azar y casinos
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 6.0 /10
tracking
Revisado el 13/4/2023
Puntos a favor
being able to easily idenifty where vehicles are in real time
Puntos en contra
the tracking is hard to find when things go wrong for example we lost 3 days worth of tracking
Respuesta de Simpro Software
Hi George,
Thank you so much for your feedback!
We're sorry to hear about your negative experience with tracking, that's definitely not what we want for our customers. We would love to help turn this around for you.
If you know who your Customer Success Manager is, please reach out to them for assistance. Alternatively, please email me directly, and I will escalate it. [email protected]
Best Wishes
Louise
Customer Marketing Manager
- Sector: Seguridad e investigaciones
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 7.0 /10
Great CRM software
Revisado el 3/4/2023
Puntos a favor
The real-time 'live' feeling to everything, everything that is updated in the back office is sent to our engineers tablets straight away. As is everything that the engineers complete on the tablets is instantly available at the office.
Puntos en contra
The fact that I can't filter by supplier when looking at purchase orders raised to a particular contact on the CRM. To be able to filter by supplier or search key words would be helpful sometimes, especially on larger projects where multiple PO's are raised on the same contact.
Respuesta de Simpro Software
Hi Joe,
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the all-in-one job management system.
It makes us incredibly happy to know that we were able to help you achieve your goals. We'll continue working hard to provide you with an excellent experience.
I am sorry to hear about your issues with not being able to filter by supplier, if you know who your Customer Success Manager is, please reach out to them for assistance. Alternatively, please email me directly, and I will escalate it. [email protected]
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise
Customer Marketing Manager
- Sector: Transporte/transporte en camión/ferrocarril
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Big Change review
Revisado el 31/3/2023
Always been simple to use.
Always been simple to use.
Puntos a favor
The simplicity of using their system compares to competitors
Puntos en contra
I think the overall package serves my purposes and nothing to dislike.
Respuesta de Simpro Software
Hi Neil,
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the all-in-one job management system.
It makes us incredibly happy to know that we were able to help you achieve your goals. We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise
- Sector: Construcción
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Excellent overall.
Revisado el 31/3/2023
Puntos a favor
Great for scheduling, administrative tasks are easily accomplished. Features being added continuously.
Puntos en contra
Exporting data could be more versatile, but this has improved as I've used BigChange and will, I'm sure, improve more as time goes on.
Respuesta de Simpro Software
Hi Gary,
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the all-in-one job management system.
It makes us incredibly happy to know that we were able to help you achieve your goals.
We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
P.S. If you ever need help, please don't hesitate to reach out; we're always here.
Best Wishes
Louise
- Sector: Construcción
- Tamaño de la empresa: 2-10 empleados
- Software usado Semanalmente durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Great product and onboarding
Revisado el 31/3/2023
We are solving so many admin tasks with one platform. Great!
We are solving so many admin tasks with one platform. Great!
Puntos a favor
The onboarding experience. The fact big change trains you in the product is really good.
Puntos en contra
The app design seems a bit dated and slow compared to others such as ServiceM8. Also, the schedule calendar tab on the desktop could be more aesthetically pleasing and clearer. The job tabs are very small.
Respuesta de Simpro Software
Hi Dan,
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the all-in-one job management system.
It makes us incredibly happy to know that we were able to help you achieve your goals. We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
P.S. If you ever need help, please don't hesitate to reach out; we're always here.
Best Wishes
Louise
- Sector: Construcción
- Tamaño de la empresa: 1.001-5.000 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Big change, a necessity for helping a business thrive
Revisado el 28/2/2023
Puntos a favor
The mobility and ease of use has made my day to day tasks effortless
Puntos en contra
I feel like being able to use two different mobile devices seamlessly without loosing progress on reports would be amazing, such as starting a report on one device and then moving to another such as a laptop and logging in to have all the pictures which have been uploaded still in the app instead of logging in and having to start from scratch.
Respuesta de Simpro Software
Hi Ricky,
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the all-in-one job management system.
It makes us incredibly happy to know that we were able to help you achieve your goals.
We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
P.S. If you ever need help, please don't hesitate to reach out; we're always here. Customer Service; +44 (0)113 457 1000
Best Wishes
Louise
- Sector: Comercio minorista
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Market leading product with a huge amount of flexibility and excellent customer support
Revisado el 18/11/2022
Excellent, superb team. Approachable, helpful and constantly improving.
Excellent, superb team. Approachable, helpful and constantly improving.
Puntos a favor
The team at BigChange have understood the needs of their customers. They listen to feedback and suggestions from their users which has helped them to develop a very comprehensive and flexible system. What makes them stand apart is the constant strive to improve the software. They consistently release regular updates and upgrades and will listen to new suggestions through their ideas portal. JobWatch is intelligent, featured packed and intuitive. It is also very easy to use once you have spent a little time exploring all the features of the software. JobWatch is also very customizable to your business type and processes.The customer support team 'RoadCrew' is second to none. I would go as far to say they have the best customer support of any business I have worked with.We have accelerated our business since we choose JobWatch and haven’t looked back since. I have no hesitation in recommending this software.
Puntos en contra
It can be tricky to onboard all your data at the beginning but with perseverance and a willingness to adjust the way you 'used to work' to fit in with the software, you really won't be disappointed.
Respuesta de Simpro Software
Hi Greg
Thanks a lot for the extensive feedback and for working with us over the last year to provide insight on where we can continue to improve and serve our customers better. It's great to be on the journey with EMS and we look forward to working closely together so we can continue to help you accelerate your business.
If you or your team need any further help, please do not hesitate to reach out to your Customer Success representative or to me directly.
Many Thanks
Ian Burgess
Chief Customer Officer
