Opiniones de Iris Works
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Opiniones de 234
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante 1-5 meses
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
In this apps I experience during I'm in the dental industry using this apps for scheduling...
Revisado el 12/6/2018
Puntos a favor
I love this apps cost not much expensive and can be use full in multiple clinics and easy to be use and picture for dental tooth is save to storage
Puntos en contra
Only one thing that dis like is our accounting system can't use the data no interfaces to our end but product is wonderful
- Software usado A diario durante Más de dos años
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Iris Works has streamlined so much of my client communication process. I love it.
Revisado el 18/5/2018
Puntos a favor
I appreciate that all of my clients' information can be stored in one place. From contracts to invoices, I don't have to worry. I also love that emails can go out automatically so I don't have to remember to send clients updates and reminders.
Puntos en contra
I wish Iris Works allowed you to do wedding day timelines, like HoneyBook does. I'm also not a huge fan of the way the lead forms looks. They don't integrate with my site well.
- Sector: Fotografía
- Tamaño de la empresa: Trabajador autónomo
- Software usado A diario durante Más de un año
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
Disappointed in the level of support, communication and performance of Iris-Works
Revisado el 5/12/2021
I made a large investment and purchased the annual subscription to Iris-Works. During this time, I...
I made a large investment and purchased the annual subscription to Iris-Works. During this time, I experienced multiple issues with software performance and lack of customer support. A deal breaker issue was that I had multiple clients unable to pay their invoices on this interface. Iris-Works customer support was unable to troubleshoot in a timely manner or even provide a permanent resolution. These issues and their lack of urgency to provide support, negatively impacted both my business standards and my customer service to my own clients.
Overall, I am disappointed in the level of support, communication and performance of Iris-Works. A customer management system is the lifeline of your business. As a business owner, you deserve a superior system, attentive support and clear communication. I strongly recommend avoiding Iris-Works, it will not be a positive experience or partnership.
Puntos a favor
Online scheduler was easy to use
customized workflows
Puntos en contra
level of customer support and communication
multiple issues with software performance with no resolution
- Sector: Fotografía
- Tamaño de la empresa: Trabajador autónomo
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Best studio software out there!
Revisado el 12/3/2019
Puntos a favor
I like how the software keeps me ahead of the game, on top of tasks and payments and makes it look like I have everything together when presented to my clients.
Puntos en contra
I really didn't like setting up the software but it was actually really easy. There are tutorials walking you through everything you need to do, a live chat option for questions and a Facebook group for instant access to updates and helpful hints. I think there is a paid version where someone can set it up for you which would be helpful if you have the money. I am just stubborn and wanted to do it myself.
- Sector: Fotografía
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 6-12 meses
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Very User Friendly
Revisado el 3/1/2019
Puntos a favor
I love how easy it is to use Iris! Before finding iris, I tried many other sites/compaines which where very tricky to understand. I came across Iris at WPPI and so glad I did, I gave it a try for a couple days before committing to it and loved how easy it was to set up a new client, add a contract and send an invoice to them. Also love how I can connect my gmail calendar and have a one calendar system.
Puntos en contra
Only wish I could separate my clients by weddings/corporate/portraits.
- Sector: Fotografía
- Tamaño de la empresa: Trabajador autónomo
- Software usado A diario durante Más de dos años
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 6.0 /10
Not great but best one out there for togs
Revisado el 15/3/2019
Out of all the systems I have tried, it is the best one I have found for photographers.
Out of all the systems I have tried, it is the best one I have found for photographers.
Puntos a favor
It is specific to my field (photography)
Puntos en contra
It still have many functions that I would love but it is slow to add them. I would love for it to be more like hubspot in the features area but still relatable to the field.
Also, they dont have a way to download all your contracts at once, it is one at a time only and if you dont pay your yearly fee you wont have access to your old contracts if you wanted to switch companies- making it almost impossible to leave them.
- Software usado A diario durante 6-12 meses
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Great for Photographers
Revisado el 21/5/2018
All client info in one spot.
All client info in one spot.
Puntos a favor
I love that it has so many options. I love how it is fairly easy to navigate. It has contact information, and click on the customer to see all their information and forms they have submitted. I like that you can see the emails you have sent them.
Puntos en contra
I would like for it to let me see the entire forms that are submitted. I wish that the clients/leads had a way to see from the dashboard when it was submitted/ converted and/or booked a session.
- Sector: Comercio minorista
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Love Iris Works, it is a great value for the money!
Revisado el 15/5/2018
Puntos a favor
Love that it has a location feature, other sites do not have this. I also love that you can customize your client profiles with pictures and the ease of the client questionnaires.
Puntos en contra
Don't like that this software doesn't handle taxes or revenue easily. I am looking for a software that does it all.
- Sector: Alimentación y bebidas
- Software usado A diario durante 6-12 meses
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
Overall great tool but has room for more functionality and improvement.
Revisado el 15/5/2018
Puntos a favor
I love that it keeps everything organized for me and has an easy to view calendar. I really like the automated parts or the workflow.
Puntos en contra
Needs more functionality and detailed items to make workflow complete. Currently I'm still doing workarounds for things that I think should be easy updates.
- Sector: Fotografía
- Tamaño de la empresa: Trabajador autónomo
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 10.0 /10
Huge time saver
Revisado el 2/1/2019
Puntos a favor
The ease of invoicing, sending, taking payments, and keeping client info organized is so worth the cost of this subscription.
Puntos en contra
I would love to see a phone app, so you can stay logged in. Or log in with the thumbprint.
- Sector: Fotografía
- Tamaño de la empresa: Trabajador autónomo
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Can't imagine my business without it!
Revisado el 11/2/2020
Signing up with Iris Works is like hiring an office assistant for less than $30 a month. It does my...
Signing up with Iris Works is like hiring an office assistant for less than $30 a month. It does my scheduling, my emails, my reminders, my thank yous, my invoices, my contracts, keeps all my client data organized, etc. Saves me a good 6 hours of work each week. I can't imagine my business without it now!
Puntos a favor
It's such a time saver and it keeps me organized! My clients appreciate the prompt and reliable communication from the automated emails.
Puntos en contra
It's ALMOST fully customizable. Almost, but not quite. If it were fully customizable to my own personal needs, I would have zero complaints at all!
- Sector: Fotografía
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Exceptional customer service. There are a few things I would improve on.
Revisado el 18/5/2018
Client notes and email automation. I think it would be extremely beneficial if they had one on one...
Client notes and email automation. I think it would be extremely beneficial if they had one on one with someone that shoots what you shoot when you do set it up because it can be confusing. The videos do help, but they aren't specific for certain photographers. I only accept 4-8 newborn sessions a month and when I go to book a client I have to put their due date in as a tentative holding spot and then move it around when we book the session.
Puntos a favor
I love that it offers automated emails and the client notes are very handy! The customer service is exceptional and I can't say enough about that.
Puntos en contra
However, I wish there was a way to make a custom invoice for gift cards or other things that aren't on the "menu". I wish there was a way you could send reminders every 24-48 hours if they don't pay/read the emails/fill out the questionnaires. I also have had issues with it hiding in my client's spam folders so I always have to mention that it's coming from my client portal and then they ask me what the email it will be coming from and it can be a bit of a hassle. I wish there was a way to set up a payment plan or allow a partial payment as well.
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
An essential tool for my business!
Revisado el 15/5/2018
Puntos a favor
It's easy to set up and use. Quick for me to set up a client and send an invoice as well as easy for my clients to pay.
Puntos en contra
I wish it had a few more features. When it comes to doing my sales tax if there were more ways to sort the months and categories that would be helpful. Also if there was a way to put in appointments and then send text reminders to clients automatically that would be amazing!
- Sector: Fotografía
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Iris Works Review
Revisado el 27/7/2019
It has been a great experience and there customer service is excellent.
It has been a great experience and there customer service is excellent.
Puntos a favor
I loved how the company transferred my clients data into their system for me. They have an easy to use platform and it allows you choose what type of sessions you offer in a customized look. It has good customizable email templates and makes them look very professional, which saves time.
Puntos en contra
That the contact page does not allow you to require a phone number. It also is not trackable by google ads or google analytics. I also wish they had an app for you phone as well.
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
Time saver and business organizer!
Revisado el 18/5/2018
Puntos a favor
There are many features that I love about Iris however, my three favorites are the scheduled emails! I love knowing that my clients will get the email reminders prior to their session. I can schedule Multiple emails to go out at various different times to get them thinking, planning and getting ready for their session. I also love the customizable questioner that you can send to your clients- I love how it keeps them organized with the client so I can see when and if they have completed them. Lastly, I love the adding attachments feature to the custom emails! Makes it very professional and concise!
Puntos en contra
I wish there was a scheduling calendar option that clients to see what availability I have, then book on that!
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
Great workflow experience. Still need to tweak certain features.
Revisado el 21/5/2018
Client information, good calendar and location software. Organization.
Client information, good calendar and location software. Organization.
Puntos a favor
Professional look to the emails and invoices. I like the saved email templates and workflows. It saves so much time and headaches! Storing all the activity in a timeline is great too.
Puntos en contra
You can't write an email without having to draft a template, so it's more difficult to send quick correspondence. Sending auto emails is confusing when they are sent out. It would be nice to have a confirmation email or a blind carbon copy sent to us so that I can verify the email has been sent. The annual subscription is excessively expensive. No accounting software, only invoicing.
- Sector: Fotografía
- Tamaño de la empresa: Trabajador autónomo
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Awesome Management Program
Revisado el 4/1/2019
This program helps me with time management and organization. I can do pretty much everything I need...
This program helps me with time management and organization. I can do pretty much everything I need to do through Iris Works, which is awesome. My life is pretty hectic and keeping myself organized and streamlined is worth its weight in gold.
Puntos a favor
I love how synched everything is. There are a couple of features I would add, but they take user requests into consideration and are constantly working to improve and incorporate our requests into it. The customer service is both quick and helpful.
Puntos en contra
My only complaint at the moment is that you can't do a payment plan setup with invoices, but I think that is something they said they are working on.
- Sector: Fotografía
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 4.0 /10
Overall very good
Revisado el 15/5/2018
Puntos a favor
The product was a game changer for me when I was switching for the first time to a CMS, helps alleviate loads of otherwise time taking tasks.
Puntos en contra
As I've used it for a long time now it's not growing with me as I'd like it too. I find that I am using Evernote and Trello and Calendy AND Iris when I'd like to be just using one platform to manage my clients. The hardest things for me are non-customizable things, such as specific timing on items, as well as actual task lists and due dates that are managable. Plus I find it's only usable on a computer - would love to be able to access it more redily on my phone.
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
A great tool for organizing my photography business.
Revisado el 21/5/2018
Puntos a favor
I like having my scheduling, contracts, invoicing and email workflow information all in one place. Iris helps me look like a well organized professional to my clients.
Puntos en contra
There are some features that could use some improvement. Invoices seem to pull and be noted on their creation date, which is a huge problem for accounting purposes. Nothing matters until payment is collected, thus payment date is most important to track.
I would like to see scheduling opportunities, not promises of it.
Payment integration is ok but a bit clunky when relying on invoice tracking mentioned above. Invoices should be able to be connected to the initial contract email so clients aren't receiving multiple messages at once.
- Sector: Fotografía
- Tamaño de la empresa: Trabajador autónomo
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Overall Worth It
Revisado el 23/5/2018
It's been really helpful as I've tried to get more organized with my business.
It's been really helpful as I've tried to get more organized with my business.
Puntos a favor
Great community and support. They always get back to me within a couple of hours and they always give you an actual answer.
Puntos en contra
Not enough features. Lack of communication about features and when they are supposed to be released.
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
Iris Works has been the best decision I have made since starting my business.
Revisado el 18/5/2018
Puntos a favor
The booking features including work flow, questionnaires and contracts. The business side of my business has never been so easy. I feel like I can stay on top of tasks without anything slipping through my fingers under the radar. Totally game changer.
Puntos en contra
I still haven't figured out invoicing through Iris but that's probably user error and lack of trying. I also haven't used the goals metrics yet. Overall I'm very happy with everything Iris has to offer!
- Sector: Fotografía
- Tamaño de la empresa: Trabajador autónomo
- Software usado A diario durante 6-12 meses
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Why I Chose IrisWorks
Revisado el 21/8/2018
I love iris works. I did free trials fot many different programs and iris works is the easiest,...
I love iris works. I did free trials fot many different programs and iris works is the easiest, most cohesive option.
Puntos a favor
I like that iris works is all in one. It keeps almost all of my client info/buisness info in one place. Easy to use, and everything is branded with my company logo, so it all looks so professional and cohesive. I also LOVE the new booking feature.
Puntos en contra
I wish it integrated more with shootproof for galleries, or had its own galleries to use so it would truly be all in one. It connects clients to galleries, but not to any purchases the client makes through those galleries. If this could be done, and maybe also add in a section like quickbooks for tax purposes omg it would be absolutely the perfect software. I would pay more.
- Sector: Fotografía
- Tamaño de la empresa: Trabajador autónomo
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
I can't say enough about this software! It's been a lifesaver!
Revisado el 2/1/2019
I truly needed this software, and now I feel streamlined and ready to concentrate on editing...
I truly needed this software, and now I feel streamlined and ready to concentrate on editing...
Puntos a favor
I was a full -time legal secretary / photographer working 80 plus hours a week and there was no way to keep up until I discovered IRIS Works. I thought I was going to have to hire someone to work my back office and now it run's itself.
Puntos en contra
techincal support needs call in number. Hands-on terminal support needed
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
This program has saved my life my marriage and my brain!
Revisado el 15/5/2018
Puntos a favor
The ability to keep it all in one place. Before iris I had a pretty poor system for keeping up with info and as my business grew and my husband came in to handle the client side we had to make a change and I'm so glad we did
Puntos en contra
I wish there was a Mobile app so that when not at the computer it a little easier to log on an app and get client info sent while sitting on the sofa
- Sector: Fotografía
- Tamaño de la empresa: Trabajador autónomo
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
I can't imagine running my business without it now.
Revisado el 16/5/2018
Puntos a favor
The amount of time it's saved me with email inquiries and the way I am able to tie it all in with my branding
Puntos en contra
the inability to rearrange the to do list. The fact that it doesn't merge contacts automaticly when its a repeat inquiry or an already existing client. The inability to delete more than one client at a time or move them from inquiry to client at one time