Netchex

Software de gestión de capital humano (HCM) basado en la nube

Calificación general

4,5 /5
(140)
Relación calidad-precio
4,5/5
Funciones
4,3/5
Facilidad de uso
4,5/5
Asistencia al cliente
4,6/5

91%
Un ha recomendado esta aplicación
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Opiniones de 140

Laura
Calificación general
  • Sector: Servicios financieros
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Outstanding Company Providing the Very Best Human Resources and Payroll Administration Services

Revisado el 22/4/2020

Netchex is WONDERFUL! I have now used Netchex for approximately 7 years. Netchex was the company we used at my previous employer, and after coming to my current job, I knew we needed them here too. The program we were using was obsolete, and I had already seen what Netchex could do and how great they are. It wasn't long before we had them here, and everyone has been continuously impressed by the services they provide. Back when the new ACA regulations went into place and even now with the whole COVID-19 situation, Netchex just continues to knock it out of the park.

Puntos a favor

The software is very user friendly. It makes our jobs in HR/Payroll hassle free.

Puntos en contra

Honestly, I can't think of one thing that I do not like about this software.

Carrie
Calificación general
  • Sector: Hospital y atención sanitaria
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Netchex is the Best Around

Revisado el 13/6/2019

Netchex is so beneficial for our employees to have easy access to their information and for us to maintain or day to day job.

Puntos a favor

I love the whole system! It's hard to say what is the best thing because it has so many features that I love. The ease to get around in the system is awesome. It offers so many training videos so if you aren't sure about a feature or best of all you can call customer service and they will help you. I have never met a better service team than Netchex!

Puntos en contra

I really don't have anything I dislike with Netchex!

Janean
Calificación general
  • Sector: Automoción
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

TERRIBLE MISTAKE!

Revisado el 9/12/2020

DO NOT UNDER ANY CIRCUMSTANCE DECIDE ON NETCHEX. YOU WILL REGRET THE DECISION!

Puntos a favor

The features of Netchex were very appealing. The timekeeping, employee services, and payroll seemed great.

Puntos en contra

The implementation has been the most terrible implementation I have ever went through with any company ever. There is 0 communication. There is 0 follow through. They do not make their clients a priority in any way. I would like nothing more than to erase everything we have done with Netchex and start from scratch.

Alternativas consideradas

RUN Powered by ADP

Razones para elegir Netchex

DEALERTRACK WILL NO LONGER BE OFFERING PAYROLL.

Software anterior

Dealertrack DMS

Razones para cambiar a Netchex

The seemed on it... that was however not the case at all. They were also fully integrated with Netchex.
Chris
Calificación general
  • Sector: Papel y productos forestales
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Great Company

Revisado el 3/10/2019

Netchex is a fantastic payroll provider that goes above and beyond to help clients. I can't speak highly enough about them.

Puntos a favor

I love the integrated platform. With our old payroll company you would have to make the same change in several different areas of the software. With Netchex it only takes once. This system is so user friendly it makes training a breeze. And the customer service is second to none!

Puntos en contra

The only downside for me is I wish the time and attendance side was a little more updated with options.

Stacy
Calificación general
  • Sector: Restaurantes
  • Tamaño de la empresa: 1.001-5.000 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Netchex

Revisado el 23/4/2019

Whenever we need a specialized report, Netchex is there to provide their expertise however way they can assist.

Puntos a favor

Customer Service support is awesome, everyone is very professional and extremely helpful.

Puntos en contra

My company wishes we could use all the software has to offer but their applicant tracking tool does not supply us with everything we need.

Rachel
Calificación general
  • Sector: Hospital y atención sanitaria
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 2.0 /10

Series of Unfortunate Events

Revisado el 7/10/2022

The experience we were sold and the experience we received have been in polar opposition. The sales team was involved and detailed but the staff at Netchex appear to be not well trained and far from experts in payroll and HR processing. Management will address concerns but there is no follow up and issues persist from month to month and years. The entire experience has been very dissappointing and challenging. We moved to Netchex to create efficiencies within our limited staff responsibilities and have ultimately created more work for accounting, payroll and HR. We have zero confidence in the ability of the Netchex staff and software to provide accurate results and recompute everything.

Puntos a favor

Sales team showed a software that was completely different than the software that we have. Sales team shared a seamless approach to payroll in a time that we needed simplicity. The payroll processing is not complicated and fairly straightforward to navigate as long as your business is limited in size and scope of personnel.

Puntos en contra

Time and Attendance needs a new programmer. The current software cannot maintain accrual based PTO, retro PTO or rollovers between banks. The tax department does not know basic tax laws - it took over 6 months to get a corrected W2. We filed Employee Retention Credit with our former vendor because of the lack of confidence in processing tax forms. There is no dedicated customer service representative - it is a call center. We paid for NetBenefits to integrate with our health insurance provider and there has been no file transfer take place in almost 2 years.

Alternativas consideradas

Rippling, SentricHR, Paylocity y Paycor

Razones para elegir Netchex

We were having trouble integrating the PTO and payroll processes and were looking for excellent customer service at a reasonable price.

Software anterior

Paychex Flex

Razones para cambiar a Netchex

Sales team presented a more integrated payroll approach and dedicated representation. The technology was sound and the references that I spoke with had good experiences - their size and organization type were different from ours which I believe contributed to the good experience. Netchex is simple minded.
Usuario verificado
Calificación general
  • Sector: Educación superior
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

NetChex processes payroll without error every time. They are rapidly upgrading the user...

Revisado el 5/10/2017

Efficient, effective payroll processing.

Puntos a favor

The fact that it takes on the complexity of payroll processing and allows me to focus on motivation of employees.

Puntos en contra

The user interface was lacking for a long-time, but recently has become much better. The best to overcome this would be to pay users to come demonstrate to NetChex software developers how they are using it.

Ashley
Calificación general
  • Sector: Impresión
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Best Customer Service!

Revisado el 22/5/2019

Puntos a favor

Everything is easy to use and if I can't figure something out, the customer service team has been the best at walking me through step by step.

Puntos en contra

There are been features in established reports that I wish were available, but I can also create a custom report to get that information.

Usuario verificado
Calificación general
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Netchex is great overall. There are lots of resources in all aspects of payroll and human...

Revisado el 10/10/2017

All I need is internet access to be able to access any employee information and/or documents, from anywhere!

Puntos a favor

What I like most about Netchex is that all of my files are in one place. All I need is internet access to be able to access any employee information and/or documents, from anywhere! I also love the communication with my awesome service team.

Puntos en contra

What I like least about Netchex is that I didn't have more one-on-one training with the software from a Netchex expert or in a classroom environment. I truly feel that I would've gained much more knowledge and less initial frustration/misunderstanding about the software.

Maureen
Calificación general
  • Sector: Aerolíneas/aviación
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Netchex payroll and benefits

Revisado el 5/11/2019

My overall experience with Netchex has been great, the sales team, and then the implementation team, and now the support team have been impeccable. They are on top of everything that needs to be done and help keep me on track. As a one person HR for a global company it is imperative to have that backup.

Puntos a favor

The website is very easy to use both for administration and employee. The implementation staff were constantly in contact meeting at least weekly and calling in between to make sure all my questions were answered.
The software is very intuitive and easy to figure out just by doing, but there are also tutorials and the support staff are more than willing to either send a pdf or get on the phone and talk me through anything.

Puntos en contra

It does log you out after a period of time which I expect but some employees seem to get frustrated with that.

Michaela
Calificación general
  • Sector: Automoción
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

The customer support team is friendly and prompt. Netchex has been a great asset for our...

Revisado el 6/10/2017

This software has allowed our company to automate several tasks that were previously done on paper and required more manual labor. This software has also created more time for the employees in our department to focus their time and efforts on other areas that have increased our productivity.

Puntos a favor

This software has been utilized at my previous company, as well as where I am currently employed and it has been an overall great experience. This software has allowed us to automate processes across all of our locations and begin laying the foundation to implement a uniform system for our company as a whole.

Puntos en contra

One of the things I like the least is the amount of times the site gets overloaded with users and stops working, or will kick me out while actively working on something. I have been kicked out while hiring a new employee, and even while processing payroll. That is certainly the most frustrating thing about this software.

Usuario verificado
Calificación general
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Netchex makes my life easier

Revisado el 14/2/2019

Puntos a favor

Very easy to navigate.
Many areas of our payroll go much quicker now that they are not as manual. We are able to upload data easily into payroll.
We love that employees easily have access to their information - whether it be a checkstub, W2 or direct deposit information.
Managers can quickly and easily approve/decline leave requests and then those approved populate into employee timecards.
Customer service is A+!!
Reporting is super easy and customizable.

Puntos en contra

I wish there was more detail in the accruals section.
Reports need to be able to drill down all the way to the position level.

Abigail
Calificación general
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente

Very supportive staff even with the "little" things.

Revisado el 13/10/2017

Puntos a favor

Pro: Can centralize a lot of the needs our company has. You can place all of employees forms and information in one place. You can smoothly transfer new hires into the system and even move them from one location to the next easily.

Puntos en contra

Con: Don't always have the luxury of being creative with some forms. When building the forms in the system for new applicants you are unable to be creative with the forms. Which can be a con. They do have pre-set options which makes decisions process easier but not always what you have built in your mind. They are great about working with you and building that across the seperate companies and they are easy to use for a new hire.

Usuario verificado
Calificación general
  • Sector: Servicios financieros
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Great customer service and very user friendly system

Revisado el 4/12/2018

Puntos a favor

Netchex is a very user friendly system. It enables me to do everything I need to do in one system. There are a lot of tasks that are automated and this gives me to time to work on other things. Customer service is very friendly and responsive.

Puntos en contra

There honestly isn't anything that I don't like about Netchex. It has been a wonderful system for our company.

LANDA
Calificación general
  • Sector: Banca
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

My experience with this software has been a great one. Awesome to be exact.

Revisado el 13/10/2017

The benefits that we get from this software is amazing. We can get more work done in less time.

Puntos a favor

What I like most about this software is that it is user friendly. By using this software my everyday workload has become more efficient.

Puntos en contra

What I like least about this software is that there is not more educational videos and instructions. Other than that I really love this software.

Terri
Calificación general
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Pretty user friendly

Revisado el 6/10/2017

Ease of use for the staff members

Puntos a favor

The overall system is user Friendly. The customer service and helpdesk team is very responsive, friendly and helpful.

Puntos en contra

The reporting capability needs to be more flexible. I need more detailed clock in reports, more detailed time off reports, but with specific criteria that does not exist currently.

Mallory
Calificación general
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente

Using the Netchex products my company uses allows us to free up time to work on our goals.

Revisado el 5/10/2017

Puntos a favor

I like the reports the most and ease of use for our employees second. I would not be able to most of the critical aspects of my job without the reports that are both easy to create and easy to read.

Puntos en contra

I wish that there were more ability for us to create customized text alerts to employees about various things.

Kathy
Calificación general
  • Sector: Alimentación y bebidas
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Netchex keeps Payroll Easy

Revisado el 23/6/2018

Overall a great payroll company.

Puntos a favor

I was very new to payroll and learning with Netchex made me feel very at ease. All payroll needs are available and reporting is right at my fingertips.

Puntos en contra

Scheduler has been in need of improvement for some time now. The mobile app also could use some upgrading.

Donna
Calificación general
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 7.0 /10

NetChex has a lot to offer. Easy use of software. GREAT Customer Service.

Revisado el 9/10/2017

Merging all three HR needs into one source (Payroll, Benefits and Time/Attendance).

Puntos a favor

The ability for employees to have everything on one system...Time and attendance, Payroll and Benefits.

Puntos en contra

Occassionally, I have run into a problem with how something is being done, the response I received, "the software can not do that" or "that is not how this works" . Then I am directed to the ideas field to input my suggestion, WHICH I don't receive a response for or don't see where any of the other users ideas are being used or being worked on.

Implementation for our company did not run as smoothly as I would have liked to have seen.

Usuario verificado
Calificación general
  • Software usado Semanalmente durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 7.0 /10

Cloud-based payroll solution with excellent customer service support

Revisado el 5/10/2017

Cost-savings
Faster turn around on payroll than with our previous provider

Puntos a favor

Netchex has a very responsive customer service team. In fact, up until just a couple months ago, a real person even answered the phone when you called the main number. Payroll is cloud-based, with real-time updates, and lots of reporting, including self-customizing reports, to help with everything that goes with payroll.

Puntos en contra

The onboarding and recruiting/hiring features haven't worked for our business - they weren't a good fit for the volatility of the industry we're in. This was disappointing, as that was one of the reasons we chose Netchex.

Usuario verificado
Calificación general
  • Sector: Alimentación y bebidas
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Easy to Use

Revisado el 6/3/2019

Puntos a favor

I like that the software is super easy to use and learn not only from and administrative side but also from and employee standpoint.

Puntos en contra

Really do not have any complaints. Netchex is a good software.

Usuario verificado
Calificación general
  • Sector: Servicios financieros
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 8.0 /10

Netchex Review

Revisado el 10/12/2019

Puntos a favor

Employees see it as user friendly. Admin easy as well.

Puntos en contra

Need to be able to share reports. Would like to have an option for an attendance tracker since has Time Off Request.

Jan
Calificación general
  • Sector: Alimentación y bebidas
  • Tamaño de la empresa: 1.001-5.000 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Great software for the masses

Revisado el 6/5/2019

Good!!

Puntos a favor

availability, ease of use, customer service provided

Puntos en contra

can't individualize based on the type of needs for specifics, Distribution company needs.

JENNY
Calificación general
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

I have worked in netchex for a few years now and It is very user friendly, and customer...

Revisado el 13/10/2017

Puntos a favor

IT is easy to work in sometimes I can just figure out what to do prior to having to call the customer service dept to help me with questions that I may have

Deb
Calificación general
  • Sector: Recursos Humanos
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Phenomenal

Revisado el 5/10/2017

Simplicity of the use of the software!

Puntos a favor

Everything. There is not one thing negative that I can say about the software. It is very user friendly! I'm always telling my HR Networking Group about Netchex in hopes that they would reach out to a sales person at Netchex to inquire about the products they offer.