Opiniones de Birdeye

Su capacidad de procesar datos en particular es muy buena ña recomiendo en lo personal a mi me gusta

Que en ocasiones es un poco tardado ,pero puede mejorar eso estaría genial

Su servicio al usuario es rapido y eficaz.

Tube problemas con facturacion e integraciones que se solucionaron de forma rapida.

Me encanta que puedo personalizar las reseñas para cada uno de los clientes.

No tengo quejas me gusta este aplicativo.

La facilidad de manejo y lo intuitivo que es de manejar

No hay nada que no me haya gustado. Es un muy completo.

HIPPA compliant messaging via text messaging and email. The ability to integrate reviews on different channels and listings management included. Customer support seems very good.

The review widget was difficult to implement onto our website due to Birdeye's code. Also, originally was told Facebook instant forms would auto populate in the Birdeye system but was later told it does not. No a big deal but would have loved to have that included. It also took longer to set everything up than expected.

The ability to get more reviews on google

Lots of issues with integrations and billing but most of all I purchased Yext through them and was given Synup! I was lied to and when I called them out on it they said oh we will give you Yext now, I asked for a refund and they said they were working on it, I found this out at the end of July or beginning of August then I told them I would not be renewing my 25 locations, they then said they would send me a new contract, tried to get me to sign a 3-year contract, I refused and said I wanted to drop down to 10 locations, they then sent me a new contract for one year, I didn't sign, then they auto renewed, I'm reporting them to the state attorney! Also everyone I dealt with was fired or left!

we can maintain great google reviews more easily

i cant really think of anything that we dont like

The review request automations are great for us. As we complete jobs, we send out review requests to our customers and vendors. Great to hear what went well...and what needs some attention.

There really aren't too many things that I don't like. The software didn't easily integrate with our project management software but customer support helped us overcome that!

I like being able to quickly send a review request to my subcontractors after they finish their work on a project. I know it helps our company and it let's me know how things went in their eyes.

I really don't have any complaints. It'd be great if it integrated with our project management software but hopefully soon.

The website chatbot has been a great addition to our website and helped our customer and employee communication. The intuitive answers are a huge benefit.

Nothing is too major but the dashboard can be a little difficult to navigate initially. The customer service team was a great help though.

Product was easy to use. The ease of navigating the website and app was friendly.

Initially overwhelming, but customer service was helpful.

Birdeye has helped us increase our online reviews which will eventually move us up the page on Google. Really good for our industry.

All the features were a little overwhelming at first, but the training and customer support helped us out.

My favorite part about this software is how user-friendly it is. We work with small businesses and help them gain reviews, and it is so easy walking them through the system. Not only is it user-friendly but it is visually appealing when you are using the software, or even receiving a request from the system.

I would like to see more opportunities with integration, and more hands-on help with solving issues when it comes to integrating.

Birdeye delivered everything they promised, this is the best money we ever spent for marketing. People use social media constantly to make choices for where they purchase products, where they want to travel and definitely to find doctors in their area. Birdeye has brought our practice up to the forefront in how easily people can find us on the web. It is also great to have our patients give such great reviews, although we can't always make people happy its good to hear where we need improvement. I would highly recommend Birdeye for any business.

Birdeye is very good about making sure we are happy with their product and want to meet on a regular basis, with the practice being very busy it is not always convenient to meet with them. This is a also a pro for this company in that they are always available and want to make sure we are content with their product.

It provides a single page to see various messaging platforms (Facebook, Instagram, SMS, etc.). So, we can see all in one page, instead of having to go to different platforms.The Reviews page is nice. You can link your third-party review pages (Facebook, Google, BBB, etc.) and have one single link that provides the customer the opportunity to review your business in the platform of their choosing. You can also see the amount of reviews you achieved in certain periods (months, quarters, years), and provides you the ability to establish a goal of number of reviews (ex. 25 reviews in a month).

The messaging page becomes a cluttering mess if you have multiple users working the messages. You can assign chats to a certain user, but in the main page (where you see all messages) you still get the mess of every chat even if it's already assigned. So, it becomes messy, enough to uninspire you to work with the platform.The mass text messages feature creates a total chaos in the messages window when you start receiving replies. The platform does not provide features to organize your messages.All of our employees decided to use other platforms in order to work because the Birdeye platform was simply too messy.Regarding Birdeye's customer service and support, it's like speaking to a brick wall. They don't value you as a client. When you want to remove a feature because you know you will not use it, they ignore you. When you want to cancel your account, they don't care and force you to be another full year with them.

ease of use and they continue to offer more products

Nothing---they fix any issues along the way and that is all you can expect.