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Opiniones de 607
- Sector: Alimentación y bebidas
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Mi experiencia Birdeye
Revisado el 30/3/2022
A sido buena asta ahora
A sido buena asta ahora
Puntos a favor
Su capacidad de procesar datos en particular es muy buena ña recomiendo en lo personal a mi me gusta
Puntos en contra
Que en ocasiones es un poco tardado ,pero puede mejorar eso estaría genial
Respuesta de Birdeye
Hi Antonio! Thank you for sharing your experience with us and choosing Birdeye!
- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 1.001-5.000 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Buen servicio.
Revisado el 10/8/2023
Puntos a favor
Su servicio al usuario es rapido y eficaz.
Puntos en contra
Tube problemas con facturacion e integraciones que se solucionaron de forma rapida.
- Sector: Comercio mayorista
- Tamaño de la empresa: 1.001-5.000 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Automatizacion simplificada.
Revisado el 22/8/2023
Puntos a favor
Me encanta que puedo personalizar las reseñas para cada uno de los clientes.
Puntos en contra
No tengo quejas me gusta este aplicativo.
- Sector: Servicios medioambientales
- Tamaño de la empresa: 11-50 empleados
- Software usado Semanalmente durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Buenas forma de gestionar tu reputación en la red
Revisado el 25/1/2023
Puntos a favor
La facilidad de manejo y lo intuitivo que es de manejar
Puntos en contra
No hay nada que no me haya gustado. Es un muy completo.
Respuesta de Birdeye
Thanks for leaving us a review!

- Sector: Materiales de construcción
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 10.0 /10
Reviews=Revenue w/BirdEye as Your Guide
Revisado el 30/1/2020
Prior to using BirdEye, I had the vaguest notion of what entailed the process of online reviewing,...
Prior to using BirdEye, I had the vaguest notion of what entailed the process of online reviewing, HOW people and companies and businesses were actually able to procure such a steady stream of tremendous numbers of reviews and so quickly, in terms of date of service. It was bananas to me! Then, I had the pleasure of having the job of "sending a bird eye" to every one of our customers, right after I was hired, to be Dispatcher at a HVAC company, with absolutely no idea how a bird eye had anything to do with our business. I figured I just was not in on an inside joke and would have to learn that of course. I was given zero instruction other than the aforementioned line, we're talking I had NO IDEA what this was, what I was doing, or how I was going to do what I was supposed to be doing. Well, praise the high heavens and all the birds eyes in the sky that Bird Eye is what it is as I was able to learn EXACTLY what this system was, the importance of timely reviews, and exactly how to do the entire system simply by visiting the BirdEye website that first time. It is THAT intuitive and user-friendly, honestly, it's even FUN.
Puntos a favor
Absolutely EVERYTHING. For anyone who is tasked with being responsible for learning, implementing, and maintaining rigorous company reviews, quickly and with little to no instruction, the very reviews that Google proffer up upon searching either the respective company or simply the general industry, the reviews that are responsible for having an enormous impact on our first impression of a company and that are shown to the entire internet, those reviews, THIS exact software, this exact company BirdEye, IS what and all you need. Pinky swear. They have seriously taken this tremendous and immensely important component to a business' success and neatly packaged it into a one-size fits all, super intuitive, beyond simple to use and master and even FUN package. You WILL beast/slay the ever-present review dragon, you WILL please your boss and coworkers, as the reviews, rendered timely, efficient, and simple, keep gushing in. No matter the company's industry or scope of business, BirdEye IS THE eye in the revered review sky. Fly little review master, FLY!
Puntos en contra
Honestly, I found using BirdEye to be so fun, I realize I may be quite the outlier there, but as this is such a streamlined and easy set of steps, the same taken for each you send, doing the day's reviews is an almost therapeutic endeavor. I kid not. And I was so so grateful for how quickly I was able to understand and implement the process, having never been inconvenienced or plagued with ANY issues or problems or hiccups, I'd be remiss if I didn't say that may be there should be an appreciation show dedicated that we can call "BirdEye for the Queer AND Straight Guys." No cons.
Respuesta de Birdeye
Wow! Music to our hears! Thank you for taking the time and providing thorough feedback. We are thrilled you're having a positive experience and enjoying the platform.
- Sector: Salud, bienestar y deporte
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Good experience. Good customer support.
Revisado el 13/1/2023
Good experience. Seems to have great customer support. Integration is not too difficult and...
Good experience. Seems to have great customer support. Integration is not too difficult and features outweigh other platforms. Price was not bad. Would recommend to others.
Puntos a favor
HIPPA compliant messaging via text messaging and email. The ability to integrate reviews on different channels and listings management included. Customer support seems very good.
Puntos en contra
The review widget was difficult to implement onto our website due to Birdeye's code. Also, originally was told Facebook instant forms would auto populate in the Birdeye system but was later told it does not. No a big deal but would have loved to have that included. It also took longer to set everything up than expected.
Alternativas consideradas
WeaveRazones para elegir Birdeye
More functionality with BirdeyeRazones para cambiar a Birdeye
Price and did not have features we would not use.Respuesta de Birdeye
Hi Jacob! Thank you for choosing Birdeye! We are happy to hear about your great experience!
- Sector: Marketing y publicidad
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
Over charged over promised bait and switch, deceit, and non stop billing issues!
Revisado el 19/11/2021
I lost money by using BirdEye and they still wont fix the issues!
I lost money by using BirdEye and they still wont fix the issues!
Puntos a favor
The ability to get more reviews on google
Puntos en contra
Lots of issues with integrations and billing but most of all I purchased Yext through them and was given Synup! I was lied to and when I called them out on it they said oh we will give you Yext now, I asked for a refund and they said they were working on it, I found this out at the end of July or beginning of August then I told them I would not be renewing my 25 locations, they then said they would send me a new contract, tried to get me to sign a 3-year contract, I refused and said I wanted to drop down to 10 locations, they then sent me a new contract for one year, I didn't sign, then they auto renewed, I'm reporting them to the state attorney! Also everyone I dealt with was fired or left!
Razones para elegir Birdeye
They bait and switched said I could bring back all the old clients that I originally brought to BirdEye back to my agency and then once the contract was signed said I couldn't!Razones para cambiar a Birdeye
They bait and switched said I could bring back all the old clients that I originally brought to BirdEye back to my agency and then once the contract was signed said I couldn't!
- Sector: Relaciones públicas y comunicaciones
- Tamaño de la empresa: 501-1.000 empleados
- Software usado Semanalmente durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Birdeye makes it easy to keep reviews in one place
Revisado el 27/6/2023
Because it is complicated for field service specialists to constantly check checks, Birdeye's...
Because it is complicated for field service specialists to constantly check checks, Birdeye's perspective is very valuable. The busier the group of guys is, the less likely they will be to be slow to ask for a check, because Birdeye makes it easier for the specialists as they deliver what is required. Also, remembering passwords and browsing several different websites is equally or more difficult than remembering reviews. If a review has a score of less than 5, I want you to be able to get started immediately. Birdeye brings everything together in one accessible place plus it tells me about new releases. We have recently become registered with Birdeye, however, we can already see a distinction.
Puntos a favor
This program is really easy to learn and has provided a knowledge base, plus contact with the user if you want further assistance. It is hygienic, clear and easy to use. It brings all your notes together in one easy to find place. In addition to integrating with our field program for requesting repairs, it can be linked to the company's website and can be fully customized with company branding to match the look and feel of the website. It happens automatically every day and they will ask the customer a question twice more, waiting two days between requests. Repetition increases the percentage of the customer making the critique, however, they do not aggravate the customer.
Puntos en contra
Perhaps because we are novices at Birdeye, I don't care about their software problems. Everything works as it should.
Respuesta de Birdeye
Thank for leaving Birdeye a review.We appreciate your business and support!
- Sector: Salud, bienestar y deporte
- Tamaño de la empresa: 51-200 empleados
- Software usado Mensualmente durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Review of Birdeye
Revisado el 4/8/2023
Puntos a favor
we can maintain great google reviews more easily
Puntos en contra
i cant really think of anything that we dont like
- Sector: Construcción
- Tamaño de la empresa: 201-500 empleados
- Software usado Mensualmente durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Reviews make it all happen
Revisado el 8/8/2023
Puntos a favor
The review request automations are great for us. As we complete jobs, we send out review requests to our customers and vendors. Great to hear what went well...and what needs some attention.
Puntos en contra
There really aren't too many things that I don't like. The software didn't easily integrate with our project management software but customer support helped us overcome that!
- Sector: Construcción
- Tamaño de la empresa: 201-500 empleados
- Software usado Mensualmente durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 10.0 /10
Best review management
Revisado el 14/8/2023
Puntos a favor
I like being able to quickly send a review request to my subcontractors after they finish their work on a project. I know it helps our company and it let's me know how things went in their eyes.
Puntos en contra
I really don't have any complaints. It'd be great if it integrated with our project management software but hopefully soon.
- Sector: Construcción
- Tamaño de la empresa: 201-500 empleados
- Software usado Mensualmente durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Slick Customer Interaction
Revisado el 4/8/2023
Incredible!
Incredible!
Puntos a favor
The website chatbot has been a great addition to our website and helped our customer and employee communication. The intuitive answers are a huge benefit.
Puntos en contra
Nothing is too major but the dashboard can be a little difficult to navigate initially. The customer service team was a great help though.
- Sector: Construcción
- Tamaño de la empresa: 201-500 empleados
- Software usado Mensualmente durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Increased reviews
Revisado el 4/8/2023
Puntos a favor
Product was easy to use. The ease of navigating the website and app was friendly.
Puntos en contra
Initially overwhelming, but customer service was helpful.
- Sector: Construcción
- Tamaño de la empresa: 201-500 empleados
- Software usado Mensualmente durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Birdeye is Tops!
Revisado el 8/8/2023
Puntos a favor
Birdeye has helped us increase our online reviews which will eventually move us up the page on Google. Really good for our industry.
Puntos en contra
All the features were a little overwhelming at first, but the training and customer support helped us out.
- Sector: Marketing y publicidad
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
Great for Dentists
Revisado el 24/8/2022
Biggest benefit has been a significant increase in reviews for our practices that have integrated...
Biggest benefit has been a significant increase in reviews for our practices that have integrated with the software. They start to see immediate results that continue in the long-term as well.
Puntos a favor
Best thing for us about Birdeye is the integrations with multiple dental patient management systems. Most offices don't want to take the time to learn a new platform so integration is key and Birdeye has the most options.
Puntos en contra
Support is all about closing tickets and not really about fixing problems.
Razones para elegir Birdeye
Yext owns your profiles in the platforms so if you leave you have to start from scratch. Not good.Software anterior
YextRazones para cambiar a Birdeye
Birdeye had the most depth of dental system integrations of all the platformsRespuesta de Birdeye
Thank you for sharing your feedback, Chris!
- Sector: Marketing y publicidad
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Automated Reviews Made Easy!
Revisado el 30/4/2021
Overall I am very pleased with the product. It is a huge improvement from who we previously used....
Overall I am very pleased with the product. It is a huge improvement from who we previously used. They continue to innovate their product and are open to suggestions. They find solutions and are dedicated to customer satisfaction.
Puntos a favor
I like how I can customize reviews to brand them for each of my clients' needs. Automation is a huge benefit as I can now offer this product to a wider variety of my clients.
Puntos en contra
There are some platforms such as FieldEdge that they offer to integrate with but it is not a true integration. They have a dedicated team to pull contacts to send customer review requests through cloud based access, but it lacks a seamless effort at times.
More platforms to fully integrate on would be beneficial, Such platforms would be: Successware, Payzer, FieldEdge, dESCO.
Razones para elegir Birdeye
Nearby Now lacked the ability to automate on a number of platforms. It also did not offer the variety of customizations that Birdeye does. Our company wanted to focus more on earning third-party reviews, whereas Nearby Now focused more so on earning first-party reviews on their platform first which we do not find as valuable as Google and Facebook.Razones para cambiar a Birdeye
It offered the most for what we were looking for in a product: customization, multiple methods to generate reviews on, focus on 3rd party review generation, cost-effective, and automation.- Sector: Práctica médica
- Tamaño de la empresa: 11-50 empleados
- Software usado Otro durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 3.0 /10
BirdEye is Perfect At One Thing, Bad Pricing
Revisado el 1/10/2019
As stated above, my office selected BirdEye to boost our online reviews and online presence, in...
As stated above, my office selected BirdEye to boost our online reviews and online presence, in which, BirdEye perfectly pulled that off. Our office reviews skyrocketed thanks to BirdEye. My office stopped using BirdEye when we discovered another product for a much lower price point with more features.
Puntos a favor
BirdEye integrates with your dental software and helped our office boost our reviews on Facebook, Google, and all other social media sites. At the end of the business day, BirdEye texts all of our patients and gives them a route to easily post reviews about their office visit, which absolutely helped us gain reviews and online presence. The best part about this software is the dashboard that allows users to see review statistics. The customer service for this company is excellent.
Puntos en contra
The pricing. The pricing for BirdEye is way too expensive for the features provided.
Alternativas consideradas
WeaveRazones para cambiar a Birdeye
My dental office dropped BirdEye's services for Weave. We did this because Weave's price was exceptionally lower and offered us so many more features, such as telephone service (with the phones), reviews (just like BirdEye), fax, patient texting, etc. BirdEye only provides one service for a much higher price. If it wasn't for Weave, we'd still have BirdEye.Respuesta de Birdeye
Hi Christopher, We're happy to hear your office skyrocked with BirdEye! And thanks for the compliment to the customer service! There is no software that has more features to cost than BirdEye. We're sorry you left us. We'd love to reconnect to start getting you more Google reviews and also get the reviews back on your website and social media.
- Sector: Marketing y publicidad
- Tamaño de la empresa: 201-500 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Birdeye: The Obvious Choice
Revisado el 4/2/2022
Overall, I would recommend this to anyone who was looking to grow their business online. 10/10
Overall, I would recommend this to anyone who was looking to grow their business online. 10/10
Puntos a favor
My favorite part about this software is how user-friendly it is. We work with small businesses and help them gain reviews, and it is so easy walking them through the system. Not only is it user-friendly but it is visually appealing when you are using the software, or even receiving a request from the system.
Puntos en contra
I would like to see more opportunities with integration, and more hands-on help with solving issues when it comes to integrating.
Respuesta de Birdeye
Hi Samantha! Thank you for your recommendation! If you ever need assistance, you can contact our support team at [email protected]. So happy the platform has been easy to use and that you find it visually appealing!
- Sector: Automoción
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
Terrible Review Company
Revisado el 3/2/2023
Worst review service on the market right now. Before moving to Birdeye I would get between two to...
Worst review service on the market right now. Before moving to Birdeye I would get between two to three 5 Star reviews a week just from my team texting customers. After moving to Birdeye I got one review in a month. Then when I asked to cancel, they refused to because I signed a contract for a year. The fact they make customers sign year contracts proves that they know their system does not work well. DO NOT USE!!
Puntos a favor
Nothing, the system does not work, and I hope people don't get stuck in the contact like me.
Puntos en contra
Bait and switch, lock you into a contract, does not generate new reviews, terrible onboard, hard to use.
Alternativas consideradas
PodiumRazones para cambiar a Birdeye
They seemed like a good honest company that would help my business grow. Unfortunately, that was not the case. I am a small business, and every dollar has to be used efficiently to grow my business. This system does not work and now they are locking me into the contract to a service that does not do the job I am paying it to do.Respuesta de Birdeye
Hi Conor, I apologize for this experience you have faced. I want to make things right and resolve this for you. Please email me at [email protected] so I can further assist.
- Sector: Marketing y publicidad
- Tamaño de la empresa: 2-10 empleados
- Software usado Semanalmente durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Best Reputation Management Platform
Revisado el 31/7/2019
I have been working with BirdEye for about 24 months now with multiple clients. I was on the team...
I have been working with BirdEye for about 24 months now with multiple clients. I was on the team to originally decide on BirdEye as the reputation management platform for a large medical company. I have since moved on to build a digital marketing agency and recommend BirdEye for any brick-and-mortar business.
Puntos a favor
I like the performance. I have worked and continue to work with clients with 1 - 250 different locations with BirdEye, and the growth my clients have achieved is incredible. From the ease of use to the pure engagement rate, everything functions well to drive high-quality leads to businesses, resulting in more and more business.[
Puntos en contra
Paying the bill? I mean, if it was free I would like it more. However, the cost is affordable for the benefits it provides. I would love if they had capabilities to work with eCommerce clients to drive product reviews as well.
Alternativas consideradas
ReputationRazones para cambiar a Birdeye
Integrations and ease of use. Also, they beat the competitor price.- Sector: Práctica médica
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Great Product
Revisado el 22/2/2022
I have experienced a positive relationship with Birdeye. They are readily available when I have...
I have experienced a positive relationship with Birdeye. They are readily available when I have questions and they are making me aware of what other products are available should I need them.
Puntos a favor
Birdeye delivered everything they promised, this is the best money we ever spent for marketing. People use social media constantly to make choices for where they purchase products, where they want to travel and definitely to find doctors in their area. Birdeye has brought our practice up to the forefront in how easily people can find us on the web. It is also great to have our patients give such great reviews, although we can't always make people happy its good to hear where we need improvement. I would highly recommend Birdeye for any business.
Puntos en contra
Birdeye is very good about making sure we are happy with their product and want to meet on a regular basis, with the practice being very busy it is not always convenient to meet with them. This is a also a pro for this company in that they are always available and want to make sure we are content with their product.
Respuesta de Birdeye
Hi Janai! We appreciate you taking the time to share your experience with us! We are thrilled Birdeye has been the solution to the problem for your practice! We look forward to hearing about your continued success in your practice. Thanks for being a Birdeye customer!
- Sector: Energías renovables y medio ambiente
- Tamaño de la empresa: 11-50 empleados
- Software usado Mensualmente durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 2.0 /10
Good, until you contact customer service
Revisado el 25/4/2023
Their platform has its uses, but there are other options with much better customer support and that...
Their platform has its uses, but there are other options with much better customer support and that don't just see you as money.
Puntos a favor
It provides a single page to see various messaging platforms (Facebook, Instagram, SMS, etc.). So, we can see all in one page, instead of having to go to different platforms.The Reviews page is nice. You can link your third-party review pages (Facebook, Google, BBB, etc.) and have one single link that provides the customer the opportunity to review your business in the platform of their choosing. You can also see the amount of reviews you achieved in certain periods (months, quarters, years), and provides you the ability to establish a goal of number of reviews (ex. 25 reviews in a month).
Puntos en contra
The messaging page becomes a cluttering mess if you have multiple users working the messages. You can assign chats to a certain user, but in the main page (where you see all messages) you still get the mess of every chat even if it's already assigned. So, it becomes messy, enough to uninspire you to work with the platform.The mass text messages feature creates a total chaos in the messages window when you start receiving replies. The platform does not provide features to organize your messages.All of our employees decided to use other platforms in order to work because the Birdeye platform was simply too messy.Regarding Birdeye's customer service and support, it's like speaking to a brick wall. They don't value you as a client. When you want to remove a feature because you know you will not use it, they ignore you. When you want to cancel your account, they don't care and force you to be another full year with them.
Respuesta de Birdeye
Hi Orlando, We appreciate your feedback. If you are ever needing assistance with cancellation, please reach out to me directly at [email protected].
- Sector: Artículos deportivos
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Where have you been???
Revisado el 27/7/2022
Our [SENSITIVE CONTENT] would have to log in to all the different social media/review outlets to...
Our [SENSITIVE CONTENT] would have to log in to all the different social media/review outlets to respond to customers directly. This would mean it was all on him. With Birdeye, we can create users with varying permissions (customer service team/storefront associates) to increase the response time to reviews/direct feedback/inquiries. This, in turn, also boosted our review stats!
Puntos a favor
Having a brick & mortar store, plus a website means potential customers will base their decision to visit a location or a website based on other customers' experiences. Birdeye allows us to thank those who leave positive reviews as well as see areas where we could improve. Being able to see reviews and direct feedback all in one place means we can respond to our customers quicker and more efficiently. Features like "Reports" lets us see which platforms (Google, Facebook, etc) we have the strongest following and where we could amp up marketing. All in all, Birdeye was our "missing puzzle piece"
Puntos en contra
We have been using Birdeye for almost a year now; I haven't run into anything that would deter me from recommending them to another business. The only thing (not even a huge deal) is we are not able to fully utilize the "campaign" feature as we are in the firearms industry; it's a no-no for Birdeye.
Respuesta de Birdeye
Thank you for the amazing thorough feedback, Jennifer! We look forward to your continued success with Birdeye!
- Sector: Marketing y publicidad
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
"Best in the Land" for Reviews
Revisado el 4/2/2022
The reps are very informative and most importantly the tech support is top notch and easy to reach
The reps are very informative and most importantly the tech support is top notch and easy to reach
Puntos a favor
ease of use and they continue to offer more products
Puntos en contra
Nothing---they fix any issues along the way and that is all you can expect.
Alternativas consideradas
PodiumRazones para elegir Birdeye
Better performance all around--best move we could have made! Highly recommend to others.Razones para cambiar a Birdeye
BirdEye is more of a partnerRespuesta de Birdeye
Hi! We appreciate the recommendation! Birdeye values our partners and always strives to provide the best support. Glad we are able to achieve that with you. Thanks for being a Birdeye partner!
- Sector: Propiedad inmobiliaria
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Simple communication with customers
Revisado el 17/3/2022
BirdEye is user-friendly, it integrates with Rent Manager to be able to identify specific triggers...
BirdEye is user-friendly, it integrates with Rent Manager to be able to identify specific triggers to send survey requests, all data can be managed in one dashboard in a very organized way, the support team is friendly and professional in every call/email I have received.
Puntos a favor
BirdEye has a lot of feature that help communicate with customers and manage all the reviews from different pages on one dashboard. The webchat/receptionist feature creates a simple way of communication via text that saves time answering questions for multiple people at a time.
Puntos en contra
We would love to have an automatic schedule setting to turn ON/OFF the webchat on the website to prevent having customers contacting us out of the business hours.
Respuesta de Birdeye
Hi Camila! We are pleased to hear that you are enjoying our features and seamless integration with Rent Manager! Birdeye is completely customizable so feel free to always reach out to support at [email protected] o they can customize how you want. Thanks for your feedback!