Birdeye

Gestión de reputación online

Calificación general

4,7 /5
(532)
Relación calidad-precio
4,5/5
Funciones
4,7/5
Facilidad de uso
4,7/5
Asistencia al cliente
4,7/5

95%
Un ha recomendado esta aplicación
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Opiniones de 532

Antonio
Calificación general
  • Sector: Alimentación y bebidas
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Mi experiencia Birdeye

Revisado el 30/3/2022

A sido buena asta ahora

Puntos a favor

Su capacidad de procesar datos en particular es muy buena ña recomiendo en lo personal a mi me gusta

Puntos en contra

Que en ocasiones es un poco tardado ,pero puede mejorar eso estaría genial

Respuesta de Birdeye

Hi Antonio! Thank you for sharing your experience with us and choosing Birdeye!

Nick
Calificación general
  • Sector: Marketing y publicidad
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Best choice for review management platforms

Revisado el 24/7/2020

I'm quite happy with everything. We have run into some billing issues, technical issues, etc, but we did manage to get everything resolved. We were assigned a customer service rep and they've been very helpful in ironing out any problems. I've been with these guys for almost 2 years and I don't have any interest in switching to a different provider.

Puntos a favor

We tried a few different review management systems but BirdEye was the most established one. They offer great deals for marketing agencies that are looking to whitelabel the software and offer it to clients as part of the marketing packages. This was a huge plus for us.

Puntos en contra

Software can be clunky. Think of BirdEye like Salesforce, they're the biggest in the space because the software is good but it can also be rather clucky to use. Other review management systems were more streamlined but I think BirdEye more than makes up for it with customer service and support.

Alternativas consideradas

Sprout Social, Trustpilot y Podium

Razones para cambiar a Birdeye

We could whitelabel BirdEye and they had very attractive packages if you were purchasing many licenses for clients. They also have great integrations like with SIKKA that allows us to automate the collection of reviews for our dental clients.

Respuesta de BirdEye Traducir a español

Hi Nick, thanks for choosing BirdEye! We appreciate you being a BirdEye partner and we look forward to the years to come. Keep up the great work!

Kim
Calificación general
  • Sector: Práctica médica
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Birdeye takes the work out of asking for reviews

Revisado el 29/9/2022

Birdeye has a strong customer relations team. They genuinely seek to provide optimal service. They are caring and will resolve any concerns.

Puntos a favor

We use Birdeye for a multi-doctor practice. The reviews are sent to our patients after they leave our office. I check the dashboard regularly and respond to received reviews. The dashboard is easy to use.
One feature that I appreciate is that each review states which location the patient was seen at and which doctor saw the patient.
I can also "add a tag" with the name of the doctor that referred our patient to our practice.

If I am looking for a review to use for a radio ad or in a marketing piece, I can search the reviews by doctor, location, procedure done, or key words.

On a side note, we have a contest each month in our office of which doctor and team received the most reviews for the month! This encourages our team members to provide the highest quality of service to our patients and they also remind the patient that they are getting a review request and to please fill it out.

Puntos en contra

Years ago, when we first joined there were glitches in the software and the review requests would not send out. I could always tell because I would stop receiving reviews.

Respuesta de Birdeye Traducir a español

Amazing success story, Kim! We love hearing how Birdeye has helped your practice. The monthly contest sounds so fun! What a great way to keep your team engaged and on top of things! Thanks for sharing. :)

Peter
Calificación general
  • Sector: Marketing y publicidad
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

Over charged over promised bait and switch, deceit, and non stop billing issues!

Revisado el 19/11/2021

I lost money by using BirdEye and they still wont fix the issues!

Puntos a favor

The ability to get more reviews on google

Puntos en contra

Lots of issues with integrations and billing but most of all I purchased Yext through them and was given Synup! I was lied to and when I called them out on it they said oh we will give you Yext now, I asked for a refund and they said they were working on it, I found this out at the end of July or beginning of August then I told them I would not be renewing my 25 locations, they then said they would send me a new contract, tried to get me to sign a 3-year contract, I refused and said I wanted to drop down to 10 locations, they then sent me a new contract for one year, I didn't sign, then they auto renewed, I'm reporting them to the state attorney! Also everyone I dealt with was fired or left!

Alternativas consideradas

Swell y Podium

Razones para elegir Birdeye

They bait and switched said I could bring back all the old clients that I originally brought to BirdEye back to my agency and then once the contract was signed said I couldn't!

Razones para cambiar a Birdeye

They bait and switched said I could bring back all the old clients that I originally brought to BirdEye back to my agency and then once the contract was signed said I couldn't!
Thad
Calificación general
  • Sector: Marketing y publicidad
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Good product, but flawed

Revisado el 24/8/2022

The support team really wants to do a good job and can make up for the product's shortcomings. Issues pop up, naturally, as we come across unique instances, etc., and our Account Manager is great about working with us on finding resolutions.

Puntos a favor

Birdeye's ability to integrate with a wide variety of patient management systems (PMS) for review generation is exceptional and sets this product apart from anything else we can find. Our clients use a wide variety of PMSs, and Birdeye integrates with nearly all of them. If they don't they'll work on finding a solution to bring automation to the system.

Puntos en contra

We have a large number of clients that use this system and during the sales process we were told that all we needed to do was provide a CSV of their names & locations, and the onboarding team would handle it. Unfortunately, that was not the case. We had to manually configure a profile for each of our clients.

Also, the continually cross market to existing clients. For example, we have a client that has multiple locations. Most of the locations are managed through our Birdeye account, while one location has it's own Birdeye account not tied to us. The manager of that one location continues to receive messages from Birdeye saying that they really should bring the other locations onboard and also says that nothing is being done with the locations we manage. Every time they send a message we request that Birdeye flag that the other locations are in our account - for some reason they won't. It's been a major issue for some of our larger clients with multiple locations spread across different Birdeye accounts.

Alternativas consideradas

Grade.us

Razones para elegir Birdeye

Birdeye's integration with our client's patient management systems was a game changer.

Software anterior

Yext y Grade.us

Razones para cambiar a Birdeye

Birdeye's integration with our client's patient management systems was a game changer.

Respuesta de Birdeye Traducir a español

Amazing, thorough feedback, Thad! We are looking into your feedback and our team will be on top of enhancing the features for our customer's continued success. Thank you for the awareness and for being a wonderful Birdeye partner!

Deborah
Calificación general
  • Sector: Salud, bienestar y deporte
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Semanalmente durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 7.0 /10

Good for reputation management

Revisado el 10/11/2022

For overall reputation management Birdeye is great, when review requests are sent out. I feel like sometimes this is hit or miss. It's like when we get closer to renewal time we start to get reviews but in the midyear it drys up and we get nothing.

Puntos a favor

I like that it allows us to request and receive reviews for Google, we also get text messaging through the app with Birdeye but we have to physically generate the messages.

Puntos en contra

We can not get any automated text message reminders through Birdeye, we want a service provider for this service. There are other features but they are at an additional cost. Also one of the Birdeye employees was badgering me to sign a two year contract instead of our usual one year contract. And he charged my credit card for additional fees as well without my knowledge.

Jacie
Calificación general
  • Sector: Seguros
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Semanalmente durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Best Review Software on the market!

Revisado el 28/9/2022

Increasing reviews online and communicating more efficiently with our cilents!! Love love love this program!

Puntos a favor

I tested out different review software before choosing Birdeye for my business. Birdeye stood out above the rest of the competition right away. Initially I felt the cost was high but have found it to be worth the investment. The software is user friendly and the support is amazing when I do have an issue. My favorite feature is just how easy it is to request a review from our clients and I LOVE simply texting our clients appointment reminders and allowing them to text our office since texting is the preferred method of communication these days!

Puntos en contra

I wish we could download the software on our desktop so that we could keep team chat open as well as the ability to shoot out review links quickly after each appointment. I dont like that it times out and I have to continue to login to read a message, send a review or start a team chat which is a new feature were going to start using.

Respuesta de Birdeye Traducir a español

Thanks for choosing Birdeye, Jacie! We appreciate your feedback!

Mario
Calificación general
  • Sector: Servicios para el consumidor
  • Tamaño de la empresa: 5.001-10.000 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Ease of Navigation

Revisado el 28/9/2022

The ease of navigation is really nice with already familiar and user-friendly type of features.

Puntos a favor

I like how this app fits to the needs of the business.

Puntos en contra

Just recently that we had an issue with logging in and we have to remove everyone then put then back again to rectify the login issue.

Respuesta de Birdeye Traducir a español

Hi Mario, we appreciate you taking the time to leave us a review! Thank you for your feedback! and we apologize for the inconvenience you experienced with logging in!

Luis
Calificación general
  • Sector: Salud, bienestar y deporte
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Good Product

Revisado el 10/11/2022

Puntos a favor

Review management is what I like the most

Puntos en contra

Nothing at this moment, the software is working fine

David
Calificación general
  • Sector: Salud, bienestar y deporte
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Birdeye review 5 stars

Revisado el 28/9/2022

Excellent! A much needed software service that offers many options catered to any business.

Puntos a favor

ease of use and integration with dental software. Customer service excellent!

Puntos en contra

Would like to see a QR code for review request for patients

Respuesta de Birdeye Traducir a español

Thank you for sharing, David!

alejandra
Calificación general
  • Sector: Servicios para el consumidor
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

birdeye as a important asset to customer feedback

Revisado el 4/10/2022

is my number one tool in marketing department and is almas easy

Puntos a favor

the support from their customer support team

Puntos en contra

at the moment i have no negative feedback

Respuesta de Birdeye Traducir a español

Thank you so much for sharing, Alejandra!

Chris
Calificación general
  • Sector: Marketing y publicidad
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 7.0 /10

Great for Dentists

Revisado el 24/8/2022

Biggest benefit has been a significant increase in reviews for our practices that have integrated with the software. They start to see immediate results that continue in the long-term as well.

Puntos a favor

Best thing for us about Birdeye is the integrations with multiple dental patient management systems. Most offices don't want to take the time to learn a new platform so integration is key and Birdeye has the most options.

Puntos en contra

Support is all about closing tickets and not really about fixing problems.

Alternativas consideradas

BrightLocal, Weave y Podium

Razones para elegir Birdeye

Yext owns your profiles in the platforms so if you leave you have to start from scratch. Not good.

Software anterior

Yext

Razones para cambiar a Birdeye

Birdeye had the most depth of dental system integrations of all the platforms

Respuesta de Birdeye Traducir a español

Thank you for sharing your feedback, Chris!

Amy
Calificación general
  • Sector: Marketing y publicidad
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Automated Reviews Made Easy!

Revisado el 30/4/2021

Overall I am very pleased with the product. It is a huge improvement from who we previously used. They continue to innovate their product and are open to suggestions. They find solutions and are dedicated to customer satisfaction.

Puntos a favor

I like how I can customize reviews to brand them for each of my clients' needs. Automation is a huge benefit as I can now offer this product to a wider variety of my clients.

Puntos en contra

There are some platforms such as FieldEdge that they offer to integrate with but it is not a true integration. They have a dedicated team to pull contacts to send customer review requests through cloud based access, but it lacks a seamless effort at times.
More platforms to fully integrate on would be beneficial, Such platforms would be: Successware, Payzer, FieldEdge, dESCO.

Alternativas consideradas

Grade.us, ReviewBuzz y Podium

Razones para elegir Birdeye

Nearby Now lacked the ability to automate on a number of platforms. It also did not offer the variety of customizations that Birdeye does. Our company wanted to focus more on earning third-party reviews, whereas Nearby Now focused more so on earning first-party reviews on their platform first which we do not find as valuable as Google and Facebook.

Razones para cambiar a Birdeye

It offered the most for what we were looking for in a product: customization, multiple methods to generate reviews on, focus on 3rd party review generation, cost-effective, and automation.
Mark
Calificación general
  • Sector: Marketing y publicidad
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

An Essential for Anyone with a Customer-centric Workflow

Revisado el 22/7/2020

I've had Birdeye in my corner for going on 5 years now and they always work to make my job easier. Their team is on the pulse of the situations that arise with my/clients' usage, and it's appreciated every time.

Puntos a favor

I like Birdeye's capabilities as a service to allow you more functionality for your clients, whether it's the reports or the tags/tickets you can assign. It's an easy tool to onboard and everyone loves it upon logging in.

Puntos en contra

The problems with aggregation of reviews/responses to various other platforms (Yelp, Apts.com, aptRating) can be a bit concerning when reviewing your actions with clients.

Alternativas consideradas

Podium

Razones para elegir Birdeye

The functionality of JTurner's reputation platform is years behind. While a great source for data/research, it's not the best tool to use for this service. Luckily, I was able to identify that as an issue within weeks of entering my role.

Razones para cambiar a Birdeye

While both products serve their certain purposes, Birdeye's consistent growth of their service/platform and connectivity to other things made it an easy decision. Truthfully, all of these platforms are nods away from being the "same thing" but Birdeye sticks out because of the support you get along the way.
Jessica
Calificación general
  • Sector: Materiales de construcción
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 10.0 /10

Reviews=Revenue w/BirdEye as Your Guide

Revisado el 30/1/2020

Prior to using BirdEye, I had the vaguest notion of what entailed the process of online reviewing, HOW people and companies and businesses were actually able to procure such a steady stream of tremendous numbers of reviews and so quickly, in terms of date of service. It was bananas to me! Then, I had the pleasure of having the job of "sending a bird eye" to every one of our customers, right after I was hired, to be Dispatcher at a HVAC company, with absolutely no idea how a bird eye had anything to do with our business. I figured I just was not in on an inside joke and would have to learn that of course. I was given zero instruction other than the aforementioned line, we're talking I had NO IDEA what this was, what I was doing, or how I was going to do what I was supposed to be doing. Well, praise the high heavens and all the birds eyes in the sky that Bird Eye is what it is as I was able to learn EXACTLY what this system was, the importance of timely reviews, and exactly how to do the entire system simply by visiting the BirdEye website that first time. It is THAT intuitive and user-friendly, honestly, it's even FUN.

Puntos a favor

Absolutely EVERYTHING. For anyone who is tasked with being responsible for learning, implementing, and maintaining rigorous company reviews, quickly and with little to no instruction, the very reviews that Google proffer up upon searching either the respective company or simply the general industry, the reviews that are responsible for having an enormous impact on our first impression of a company and that are shown to the entire internet, those reviews, THIS exact software, this exact company BirdEye, IS what and all you need. Pinky swear. They have seriously taken this tremendous and immensely important component to a business' success and neatly packaged it into a one-size fits all, super intuitive, beyond simple to use and master and even FUN package. You WILL beast/slay the ever-present review dragon, you WILL please your boss and coworkers, as the reviews, rendered timely, efficient, and simple, keep gushing in. No matter the company's industry or scope of business, BirdEye IS THE eye in the revered review sky. Fly little review master, FLY!

Puntos en contra

Honestly, I found using BirdEye to be so fun, I realize I may be quite the outlier there, but as this is such a streamlined and easy set of steps, the same taken for each you send, doing the day's reviews is an almost therapeutic endeavor. I kid not. And I was so so grateful for how quickly I was able to understand and implement the process, having never been inconvenienced or plagued with ANY issues or problems or hiccups, I'd be remiss if I didn't say that may be there should be an appreciation show dedicated that we can call "BirdEye for the Queer AND Straight Guys." No cons.

Respuesta de BirdEye Traducir a español

Wow! Music to our hears! Thank you for taking the time and providing thorough feedback. We are thrilled you're having a positive experience and enjoying the platform.

Usuario verificado
Calificación general
  • Sector: Software informático
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Experience Management through BirdEye is an awesome experience

Revisado el 7/5/2019

Decision making is now done with data. The data tells us what needs to change. That makes things easy.

Puntos a favor

BirdEye has made experience management a wonderful experience.

We manage thousands of locations and this tool gives us the transparency and scale that we need to manage an ever changing technology landscape.

It also gives us the flexibility to create and execute campaigns to gather different types of feedback across various channels. The data we receive from our customers is amazing and it allows us to make better business decisions. This software has also made it really easy to identify who needs more customer service training, or changes we need to make to our facilities etc...

Love the reporting, two way messaging, review gathering, monitoring and surveys. NPS is also easy to serve.

Puntos en contra

Switching from setup to campaigns could be easier.

Alternativas consideradas

Podium

Razones para cambiar a Birdeye

BirdEye seems more scalable.
Janai
Calificación general
  • Sector: Práctica médica
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Great Product

Revisado el 22/2/2022

I have experienced a positive relationship with Birdeye. They are readily available when I have questions and they are making me aware of what other products are available should I need them.

Puntos a favor

Birdeye delivered everything they promised, this is the best money we ever spent for marketing. People use social media constantly to make choices for where they purchase products, where they want to travel and definitely to find doctors in their area. Birdeye has brought our practice up to the forefront in how easily people can find us on the web. It is also great to have our patients give such great reviews, although we can't always make people happy its good to hear where we need improvement. I would highly recommend Birdeye for any business.

Puntos en contra

Birdeye is very good about making sure we are happy with their product and want to meet on a regular basis, with the practice being very busy it is not always convenient to meet with them. This is a also a pro for this company in that they are always available and want to make sure we are content with their product.

Respuesta de Birdeye Traducir a español

Hi Janai! We appreciate you taking the time to share your experience with us! We are thrilled Birdeye has been the solution to the problem for your practice! We look forward to hearing about your continued success in your practice. Thanks for being a Birdeye customer!

Nicole
Calificación general
  • Sector: Práctica médica
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Terrific Business Software

Revisado el 7/5/2019

They are always on the ball to provide help and respond to questions. Terrific overall experience. I have recommended your business to other friends who are in business ownership and will continue to recommend you.

Puntos a favor

Review organization and management. Internet scanning for reviews.

Puntos en contra

I am still a newer user to the software because it is our hygienist who enters in the clients for review requests. I happen to be the individual responsible for review tracking and replying. I did not like a recent situation where the BirdEye software changed our Facebook Profile and Cover photo to match each other, to our logo one morning at 3am. I have talked with BirdEye about this and we are on the same page for the future. We did change our cover photo and profile photo back to the original photos we have selected. We should all be good moving forward now and it did not alter my exceptional rating and perception of BirdEye as a company. We think you are terrific!!!!

Respuesta de BirdEye Traducir a español

Hi Mary,

We are sorry about the FB profile changing! Good news is you can now manage all that within the dashboard, but I totally understand the frustration and glad you got it back to what you wanted quickly! By the way, Flower Mound Dental is one of our favorites!! Thanks for all the recommendations! Don't forget to fill out the referral form so we can pay you for all your referrals! The form is on the website or on the login screen :-).

Samantha
Calificación general
  • Sector: Marketing y publicidad
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Birdeye: The Obvious Choice

Revisado el 4/2/2022

Overall, I would recommend this to anyone who was looking to grow their business online. 10/10

Puntos a favor

My favorite part about this software is how user-friendly it is. We work with small businesses and help them gain reviews, and it is so easy walking them through the system. Not only is it user-friendly but it is visually appealing when you are using the software, or even receiving a request from the system.

Puntos en contra

I would like to see more opportunities with integration, and more hands-on help with solving issues when it comes to integrating.

Respuesta de Birdeye Traducir a español

Hi Samantha! Thank you for your recommendation! If you ever need assistance, you can contact our support team at [email protected] So happy the platform has been easy to use and that you find it visually appealing!

Evan
Calificación general
  • Sector: Cuidado de la salud mental
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 5.0 /10

Birdseye is great for patient engagement!

Revisado el 14/6/2022

Overall I am very satisfied with Birdseye. From the user-friendly functionality of the software to the different and broad aspect of functions, I was able to do a lot more than initially expected.

Puntos a favor

The live chat/texting capability is great and easy to use especially if you have multiple locations. I used the software to develop and send customer satisfaction surveys. This function is great however when the results come in and the data is compiled there can definitely be improvement in the presentation aspect of it.

Puntos en contra

As stated above I was a bit disappointed with it results data from the surveys I sent out to customers. When using a rating scale system they compile the data and creates graphs etc. however they are very hard to read let alone present in a meeting. This function can definitely be improved.

Melanie
Calificación general
  • Sector: Marketing y publicidad
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Birdeye Feedback

Revisado el 4/2/2022

Overall, my experience using birdeye has been great. Their customer service has been top-notch and this software is much more useful than other softwares that I have used.

Puntos a favor

The thing I like most about this product is ease of use. It is not only easy for me and my team to use but easy to introduce to our clients and have them use it as well. This software is very user-friendly and that is a critical element for us to have our clients use it as well.

Puntos en contra

I think there are some small features that could be tweaked and a few glitches that need to be looked into. Things like when the review monitoring somehow becomes disconnected and has to be manually fixed. Also, the feature that shows when a user actually leaves a review on Google. Next to their name in the contact section, it shows a green ten. Now I understand what that means but that definitely can confuse some people at first if not told what it means.

Respuesta de Birdeye Traducir a español

Yay! We really enjoy hearing customer success stories, so thank you for sharing Melanie. So happy the platform has been easy to use and was the solution that fixed the problem!

Lisa
Calificación general
  • Sector: Práctica médica
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Are you the best ?

Revisado el 20/1/2019

Out overall experience has been tremendous! We really care about our patients. We are a husband and wife team and we treat them like our family. We have high skill level too and our team is dedicated too in treating and caring for each patient and when they ask patients to fill out the email when they get it after their appointment, it is always a 5 star review ! It is the best way to show new prospective new patients that are looking to come to a practice that want to be treated that way too ! They want to be listened too , not to be hurt,& they want to understand wants going on . They also want to be able to smile and feel good about themselves again. And do it in a way that they can afford it and we seem to make that work for them . And this birdeye reviews is a way that they express it to us . Get it ! Now ! Unless you suck .... then don’t because people will tell you but maybe that’s good too and then you’ll know that you need to step up your game or fire someone or maybe more than just someone maybe everyone and start over with a whole new team and a new mission statement..... wow ... food for thought 😉

Puntos a favor

The software is Easy to use! Just send out an email asking the patients do do a review . Fill in your own questions .

Puntos en contra

There is nothing that I don’t like about the software really

Jennifer
Calificación general
  • Sector: Artículos deportivos
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Where have you been???

Revisado el 27/7/2022

Our [SENSITIVE CONTENT] would have to log in to all the different social media/review outlets to respond to customers directly. This would mean it was all on him. With Birdeye, we can create users with varying permissions (customer service team/storefront associates) to increase the response time to reviews/direct feedback/inquiries. This, in turn, also boosted our review stats!

Puntos a favor

Having a brick & mortar store, plus a website means potential customers will base their decision to visit a location or a website based on other customers' experiences. Birdeye allows us to thank those who leave positive reviews as well as see areas where we could improve. Being able to see reviews and direct feedback all in one place means we can respond to our customers quicker and more efficiently. Features like "Reports" lets us see which platforms (Google, Facebook, etc) we have the strongest following and where we could amp up marketing. All in all, Birdeye was our "missing puzzle piece"

Puntos en contra

We have been using Birdeye for almost a year now; I haven't run into anything that would deter me from recommending them to another business. The only thing (not even a huge deal) is we are not able to fully utilize the "campaign" feature as we are in the firearms industry; it's a no-no for Birdeye.

Respuesta de Birdeye Traducir a español

Thank you for the amazing thorough feedback, Jennifer! We look forward to your continued success with Birdeye!

Dawn
Calificación general
  • Sector: Marketing y publicidad
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Game Changer

Revisado el 23/7/2020

We have been partners since 2015 and we encourage clients to use the Birdeye technology. Thank you for the quality work that you provide!

Puntos a favor

Birdeye has allowed our business owners to exponentially build their online presence and brand reputation through new Google reviews! The automated text message and email makes it super easy and efficient for the business owner and the customer. And our business owners love the feed that can be embedded on their website to showcase the quality reviews submitted.

Puntos en contra

It's been a great experience using the product yet we would prefer to have the option to choose whether to have the average rating show ...this seems to be an issue at the start of service where maybe the rating isn't the best it can be until new reviews are generated.

Respuesta de BirdEye Traducir a español

Love it! So glad to hear your clients are loving the testimonial widget! That's a great tool to use to showcase all of their awesome reviews they worked hard for.

Jr
Calificación general
  • Sector: Marketing y publicidad
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

"Best in the Land" for Reviews

Revisado el 4/2/2022

The reps are very informative and most importantly the tech support is top notch and easy to reach

Puntos a favor

ease of use and they continue to offer more products

Puntos en contra

Nothing---they fix any issues along the way and that is all you can expect.

Alternativas consideradas

Podium

Razones para elegir Birdeye

Better performance all around--best move we could have made! Highly recommend to others.

Razones para cambiar a Birdeye

BirdEye is more of a partner

Respuesta de Birdeye Traducir a español

Hi! We appreciate the recommendation! Birdeye values our partners and always strives to provide the best support. Glad we are able to achieve that with you. Thanks for being a Birdeye partner!