Opiniones de Jackrabbit Gymnastics

Jackrabbit Gymnastics

4,6 (369)
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Software de gestión de escuelas de gimnasia en línea

Calificación general

4,6 /5
(369)
Relación calidad-precio
4,5/5
Funciones
4,3/5
Facilidad de uso
4,3/5
Asistencia al cliente
4,7/5

93%
Un ha recomendado esta aplicación
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Opiniones de 369

Sarah
Sarah
Calificación general
  • Sector: Formación profesional y coaching
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Great Company

Revisado el 1/7/2019

Puntos a favor

I love that all the rolls are in one place and that it is easy to see weekly views when figuring out schedules for each session

Puntos en contra

I wish there was a spot to put notes that would stay forever with the person that put them there. Not just the Misc tab.

Also wish we could make it so that 2 different people got emails when customers registered.

Misty
Calificación general
  • Sector: Servicios e instalaciones recreativas
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Recommended for gyms of all sizes!

Revisado el 6/12/2024

We have used Jackrabbit for around 8-10 years. It has made our bookkeeping process much easier. It...

We have used Jackrabbit for around 8-10 years. It has made our bookkeeping process much easier. It fits most of our needs and we have not had any issues with the services.

Puntos a favor

Ease of use, information retention, provides graphs and charts for comparison.

Puntos en contra

I wish I had more authority to create reports, more options to adjust reports. I would like the ability to create reports with specific information that I need, not just prefilled templates.

Alternativas consideradas

iClassPro

Razones para elegir Jackrabbit Gymnastics

I needed something specific for gymnastics/cheer.

Software anterior

QuickBooks Online

Razones para cambiar a Jackrabbit Gymnastics

Cost, ease of use, customer service, easy to set up, met our needs
Shanna
Calificación general
  • Sector: Deportes
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 3.0 /10

Good for starting businesses but not likely to be your last stop

Revisado el 18/3/2024

- Great for the basics
- Costumer service supports the direct offerings of JR

- Great for the basics
- Costumer service supports the direct offerings of JR

Puntos a favor

- attendance
- skills tracking
- great customer service

Puntos en contra

- Not able to schedule privates
- Does not support referenced 3rd party vendors that they recommend for features they do not offer
- Additional cost for everything except the basics
- customer service cannot support third party concerns

Alyse
Calificación general
  • Sector: Deportes
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Love Chat Feature

Revisado el 9/12/2024

Good. Chat support is helpful when you are in a quick bind. They are always willing to get more...

Good. Chat support is helpful when you are in a quick bind. They are always willing to get more assistance to figure out the problem. Tied with the Facebook group is also very helpful!

Puntos a favor

Class and calendar options. Chat feature is great and people are so friendly.

Puntos en contra

some scheduling options are limited as well as notes for family accounts.

Alternativas consideradas

When I Work

Razones para cambiar a Jackrabbit Gymnastics

Better fit for our needs. We didn't need kiosk features and preferred the attendance system over theirs.
Katie
Calificación general
  • Sector: Deportes
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 7.0 /10

Functional, but a bit convoluted

Revisado el 8/12/2024

A bit of a slow learning curve but after that I did enjoy using the product, although I think I...

A bit of a slow learning curve but after that I did enjoy using the product, although I think I only scratched the surface if it’s entire functionality.

Puntos a favor

You could do a lot of different things with it.

Puntos en contra

There are multiple ways of doing everything, which can be confusing when learning the product.

Skylar
Calificación general
  • Sector: Deportes
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Jackrabbit Review

Revisado el 9/12/2024

I have been using Jackrabbit for over 10 yrs now, and would pick it over any other option!

I have been using Jackrabbit for over 10 yrs now, and would pick it over any other option!

Puntos a favor

It's user friendly, and you're able to do it for multi different reasons.

Puntos en contra

Still working out the kins with the setup of individual lessons.

Alternativas consideradas

iClassPro

Razones para cambiar a Jackrabbit Gymnastics

More ease of use and versatility. Is a one stop shop for all the things we need and use on a daily basis.
Rachel
Calificación general
  • Sector: Deportes
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Not the most user friendly but has lots of pros once you figure it out!

Revisado el 7/12/2024

It takes some time clicking around to figure out the program but overall it does everything you...

It takes some time clicking around to figure out the program but overall it does everything you need it to do.

Puntos a favor

There are tons of reports, and tracking everything you do on each account is easy.

Puntos en contra

There are 101 ways to do the same thing. I think the transaction tab can be tricky. I wish you could edit kids' enrollment dates, etc., without having to drop them and start over. I also would like notes from deleted waitlists to be saved instead of having to go in and make a separate note.

Mary
Calificación general
  • Sector: Salud, bienestar y deporte
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Love Jackrabbit

Revisado el 3/12/2024

I have had a very good overall experience with our Jackrabbit software

I have had a very good overall experience with our Jackrabbit software

Puntos a favor

Very friendly and helpful Customer Service.
The product is pretty user friendly.

Puntos en contra

The cons I have had have been fixed at some point.

Sara
Calificación general
  • Sector: Salud, bienestar y deporte
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 2.0 /10

Review of jackrabbit

Revisado el 3/12/2024

Overall experience is good, I wish there were more features around birthday parties, privates...

Overall experience is good, I wish there were more features around birthday parties, privates lessons, adding mass charges by adding rules- automatically add sibling discounts or multi class discounts.

Puntos a favor

Ease of use. Jackrabbit makes an effort to make regular upgrades.

Puntos en contra

Parent view of charges, functionality on adding charges (review statement below)

Alternativas consideradas

iClassPro y SportsEngine

Razones para cambiar a Jackrabbit Gymnastics

Functionality and its what’s parents are use to in our area.
Jenni
Calificación general
  • Sector: Deportes
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 7.0 /10

Good class system - has areas for improvement

Revisado el 6/12/2024

Puntos a favor

Solid features, ease of use, good customer support.

Puntos en contra

Needed changes to the system are sometimes hard to come by. I don't always feel like the updates are for things that should have had a priority on being updated.

Ruthy
Calificación general
  • Sector: Servicios e instalaciones recreativas
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Excellent class management software

Revisado el 12/3/2024

Jackrabbit overall is user friendly and has a wide variety of features and software it integrates...

Jackrabbit overall is user friendly and has a wide variety of features and software it integrates with. They upgrade the software with new features consistently.

Puntos a favor

I love that Jackrabbit integrates with most software and manages not just the classes and clients but staff as well.

Puntos en contra

They don’t have enough options for the payment processors they will work with for the payment processing.

As well they need to enhance their up sales offering. Example: when registering for a class, before completing the checkout process asking the client if they would like to purchase merchandise as well.

Alternativas consideradas

iClassPro

Razones para cambiar a Jackrabbit Gymnastics

They had the best reputation and more of the features I was looking for.
Denise
Calificación general
  • Sector: Salud, bienestar y deporte
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Definitely a helpful platform!

Revisado el 3/12/2024

Puntos a favor

Customer support is excellent! The integration of class listing tables on our website is a game changer.

Puntos en contra

It can be complicated to get the annual registration fee to work properly.

Alternativas consideradas

iClassPro

Razones para cambiar a Jackrabbit Gymnastics

The customer service was great. That really helped us to make our decision.
Taylor
Calificación general
  • Sector: Salud, bienestar y deporte
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

JackRabbit Review

Revisado el 3/12/2024

My overall experience has been great. It is easy to use and navigate. They are always updating the...

My overall experience has been great. It is easy to use and navigate. They are always updating the system to make it even better. The only updates I do not like are the new dashboard and the new calendar. Other than that, I love it.

Puntos a favor

Easy to learn and use! Plus, customer service/help team is very quick and helpful. I’ve never run into an issue that I wasn’t able to have fixed within an hour.

Puntos en contra

The new dashboard and the new class calendar. I really like the original and always find myself navigating back to it as things are easier to find and navigate.

Jodi
Calificación general
  • Sector: Deportes
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Jackrabbit Gymnastics Review

Revisado el 6/12/2024

Our experience has bee very good. Jackrabbit listens to input from their users and is very good...

Our experience has bee very good. Jackrabbit listens to input from their users and is very good about implementing changes that make running our business easier.

Puntos a favor

We like the ease of moving between students and classes while working in family accounts. We love the ability to schedule our autopay payments. We love using the task manager it allows us to easily assign tasks to staff and track when they have been completed.

Puntos en contra

The new dashboard layout does not feel as easy to maneuver around. We do not really like the new calendar it is not as user friendly as the original for our uses.

Janean
Calificación general
  • Sector: Salud, bienestar y deporte
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Essential to Gym Management

Revisado el 12/3/2024

Almost all positive! We use it daily and would only consider switching if iclasspro had great...

Almost all positive! We use it daily and would only consider switching if iclasspro had great alternatives to the above mentioned problems.

Puntos a favor

We love Jackrabbit Class! Our gym wouldn't function without it. My favorite features is how fast and friendly customer service is. I always have a positive experience with customer service.

Puntos en contra

The private lesson scheduling system (or lack thereof) and that we can't have a check-out feature for summer camp. We would also like more zapier integrations.

Ashley
Calificación general
  • Sector: Deportes
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Front Desk Manager Point of View with JackRabbit

Revisado el 7/12/2024

Overall, the JackRabbit system has increased our business and we get paid promptly from the members

Overall, the JackRabbit system has increased our business and we get paid promptly from the members

Puntos a favor

The Online Pre-registration and it seems to be user friendly

Puntos en contra

I do not like the way process it takes to create a report. I preferred the old Dashboard to the New Dashboard. The new Dashboard is confusing. I think the way I have to create a report for example a report on Registration Fees, is very complicated. I would like to just Click on a button that says Registration fees paid from such and such a date to such in such a date. Having to query what I need in a report is complicated.

Lisa
Calificación general
  • Sector: Deportes
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Easy to use, clear software for class and member management

Revisado el 12/3/2024

Puntos a favor

I like the easy to use layout of Jackrabbit and the ability to automate so many of our regular tasks. JackRabbit presents our calendar and class listings in easy to understand formats and allows for quick registration, account management and payments for our customers.

Puntos en contra

There are some areas in JackRabbit that need an update. Such as events.
And sometimes I feel like we have to go through repetitive steps to do one task.

Alternativas consideradas

iClassPro
Beatrice
Calificación general
  • Sector: Gestión de organizaciones sin ánimo de lucro
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Great Program but could be improved

Revisado el 13/3/2024

Puntos a favor

I like all of the new improvements. I like that there is a forum for us to submit ideas.

Puntos en contra

I do not like that the improvements seem to be slowly rolling out. I do not like that individual classes are much harder to manage than group classes.

Amber
Calificación general
  • Sector: Deportes
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Good program and very useful

Revisado el 3/12/2024

Helpful, useful and better than other programs that do similar management

Helpful, useful and better than other programs that do similar management

Puntos a favor

Keeps things organized and they always are i proving and implementing our customer ideals.

Puntos en contra

Sometimes the updates do not work properly when they are first released, and cause unexplainable issues

Tabby
Calificación general
  • Sector: Deportes
  • Tamaño de la empresa: 11-50 empleados
  • Software usado Semanalmente durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Everything you need

Revisado el 19/3/2024

I love the features and the immediate response and support that we get when there is a concern. I...

I love the features and the immediate response and support that we get when there is a concern. I love the frequent updates, which shows how dedicated Jackrabbit is to their customer service.

Puntos a favor

Jackrabbit allows us to keep all the information with in a push of a button. The ability to make spread sheets to manage budgets, billing and enrollments. Everything in one tool

Puntos en contra

Hard to make or have trouble making group or grouping for email purposes, can only do it with a class or family.

Ruben
Calificación general
  • Sector: Arte y artesanía
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Class Management

Revisado el 25/3/2024

The software provides most of the features we need to manage our classes, staff, payments. Our...

The software provides most of the features we need to manage our classes, staff, payments. Our experience has been great thus far with the product and the technical support we receive.

Puntos a favor

Class Management features, payments, website integration, Zapier integration

Puntos en contra

Lack of additional mobile friendly options to provide customer with access via mobile devices. Integration options with third party applications (Jackrabbit is increasingly adding more options which is great). It would be great to provide a way to track service requests from customers inside Jackrabitt, requests for make-ups, transfers, cancellations,with email or text integration. We currently manage this type of requests outside Jackrabbit.

Marissa
Calificación general
  • Sector: Salud, bienestar y deporte
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 5.0 /10

Jackrabbit review

Revisado el 6/12/2024

It’s works well for our gym and allows us to get everything done that we need.

It’s works well for our gym and allows us to get everything done that we need.

Puntos a favor

It allows us to access families and payments quickly

Puntos en contra

Can get a bit confusing if you’re a new user.

Krystal
Calificación general
  • Sector: Deportes
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Jackrabbit

Revisado el 3/12/2024

We love it! It keeps us organized, keeps our customers happy, and makes life a little easier as a...

We love it! It keeps us organized, keeps our customers happy, and makes life a little easier as a business owner.

Puntos a favor

Once you get the hang of it, it’s a very good way to keep organized.

Puntos en contra

There is a learning curve, but Jackrabbit helps every step of the way.

Claire
Calificación general
  • Sector: Artes escénicas
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Jackrabbit has made our business run so smoothly!

Revisado el 12/3/2024

Puntos a favor

I love that the jackrabbit program does everything for you. Setup is a little tedious but so worth it. Once everything is set up, the program basically runs everything for us!

Puntos en contra

The setup is a little tedious. There are a few features that don’t exist so you have to find a work around to tailor it to your specific needs.

mezia
Calificación general
  • Sector: Servicios para instalaciones
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 5.0 /10

take it or leave it

Revisado el 3/12/2024

it ok not excited about it in the new year will be looking at other program options for Canadian...

it ok not excited about it in the new year will be looking at other program options for Canadian based companies

Puntos a favor

I think Jackrabbit is easy to understand

Puntos en contra

Very had to understand reports and sometimes transactions I also dont like the cost as its in US dollors and does not give us the flexability to debit bank accounts