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Opiniones de 1470
- Sector: Aprendizaje en línea
- Tamaño de la empresa: 11-50 empleados
- Software usado Semanalmente durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Paychex Flex: Una transformación en el control de gastos empresariales
Revisado el 10/2/2023
Mi experiencia general con Paychex Flex ha sido realmente positiva. Esta herramienta ofrece una...
Mi experiencia general con Paychex Flex ha sido realmente positiva. Esta herramienta ofrece una variedad de funciones y características que me han ayudado a administrar mi negocio de manera eficiente. El proceso de configuración es muy sencillo y, una vez que lo he configurado, tengo la capacidad de controlar mis finanzas, planificar mis impuestos, administrar mis nóminas, controlar mis recursos humanos y mucho más. Las herramientas también se pueden personalizar para satisfacer las necesidades de mi negocio, y tengo la capacidad de controlar mis datos con una alta seguridad. En general, estoy muy contento con mi experiencia con Paychex Flex y lo recomendaría a cualquiera que busque una solución de administración de negocios eficaz.
Puntos a favor
Me encanta trabajar con Paychex Flex porque me ofrece una manera fácil y segura de administrar los recursos humanos de mi empresa. Estoy contento de poder contar con una amplia gama de herramientas para ayudarme a mejorar la eficiencia de mi negocio, desde el cumplimiento de los requisitos laborales hasta la administración de horas, salarios y mucho más. La interfaz intuitiva y los recursos útiles disponibles hacen que sea fácil manejar todas mis necesidades de recursos humanos desde una ubicación central. Me gusta que las actualizaciones y mejoras se realicen de forma automática de modo que siempre esté al día con los cambios en la ley laboral. Lo mejor de todo es que puedo administrar todo esto con un solo clic desde cualquier dispositivo, lo que me ahorra mucho tiempo.
Puntos en contra
Lo que menos me gusta de Paychex Flex es que, a diferencia de muchos otros servicios de contabilidad, no tiene ninguna herramienta de contabilidad para ayudar a los usuarios a administrar su negocio. Además, el soporte técnico de Paychex Flex no es tan bueno como el de otros servicios, y su base de conocimientos es muy limitada. Además, no hay opción para una prueba gratuita, lo cual es un inconveniente para los usuarios que quieren probar el servicio antes de comprarlo.
- Sector: Construcción
- Tamaño de la empresa: 501-1.000 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Es un software aceptable y muy seguros con toda la información
Revisado el 28/11/2022
Puntos a favor
Lo que más me gusto del software es que tienen Muchas oferta de empleo y son muy rápidos con sus pagos
Puntos en contra
Lo que menos me gusto es que le hace falta un poco de diseño pero del resto todo está bien
- Sector: Servicios financieros
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Prueba gratis
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 2.0 /10
Pays
Revisado el 9/11/2022
Puntos a favor
Pocas cosas buenas,solo los botones visibles
Puntos en contra
Lento,se bloquea,no sirve para muchos datos cargarlos.
- Sector: Mercados de capitales
- Tamaño de la empresa: Trabajador autónomo
- Software usado Semanalmente durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Oportunidades
Revisado el 26/1/2023
Ninguno hasta ahora
Ninguno hasta ahora
Puntos a favor
Es bastante facil de usar, muy dinámico y practico
Puntos en contra
Hasta ahora no tengo ninguna queja, me parece bastante bueno

- Sector: Servicios para el consumidor
- Tamaño de la empresa: Trabajador autónomo
- Software usado Semanalmente durante Más de dos años
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Great payroll and hr employer/employee program
Revisado el 24/3/2023
Overall I've had no problems with paycheckflex really other than the direct deposit not transferring...
Overall I've had no problems with paycheckflex really other than the direct deposit not transferring over from my job profiles but other than that it's been a really awesome experience it's been easy to use friendly and just great it's very useful and I do appreciate the software and I continue to use it to this day
Puntos a favor
On some pros are that it's easy to use the interface is set up really user friendly it's sectioned off and your different jobs you know your pay your schedule your onboarding your your stuff you need to complete for HR or assignments places to message people ask questions you can view when your check gets deposited or written how many hours you worked all sorts of things like that and your vacation time and it's just it's really easy and it makes my job easier and it makes knowing what I'm doing for other people who are using it easy and I get paid on time if not early actually for me not everybody does though and it's all right there like I can print off my w-2s I can print off my tax paperwork message my employers or employees and manage my benefits and everything it's a really great system.
Puntos en contra
Honestly the only thing I don't like is if you have multiple employers on there and you put in your direct deposit information for one it does not automatically carry over to another job if you have multiple jobs at the same time so there for a minute I was getting a hard check because I thought that that information that I just entered for a previous in my other employer that I'm still working would go through to my next account but it does not you have to manually re-enter that

- Sector: Hospital y atención sanitaria
- Tamaño de la empresa: 5.001-10.000 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Paychex Flex is a simple and straightforward system
Revisado el 13/3/2023
Paychex Flex's interface has always been straightforward to use; the admin dashboard is full of...
Paychex Flex's interface has always been straightforward to use; the admin dashboard is full of useful information and it's impossible to miss any updates or notifications. Our less technically-inclined staff members have no trouble navigating the user dashboard.
Puntos a favor
I manage the company's administrative tasks, including Payroll, Onboarding, and HRS. There is no way to overstate the amount of time it has saved me. About 5 minutes are all I need to do payroll, and that's only when there's a new employee.
Puntos en contra
The ability to look at Payroll records dating back more than two years. There are numerous Payroll Representatives. Inconveniently, I have to deal with a separate point person for each functionality.
- Sector: Construcción
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 9.0 /10
review
Revisado el 8/11/2023
Puntos a favor
It is easy to use understand and to use daily.
Puntos en contra
Don't like that is 2 minutes behind actual time.
- Sector: Dispositivos médicos
- Tamaño de la empresa: 11-50 empleados
- Software usado Semanalmente durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 6.0 /10
One-stop shop, but not very customizable
Revisado el 3/10/2019
Puntos a favor
It is very convenient to have access to the phone application, so you can access information and even run payroll from anytime / anywhere.
The add-on Stratustime allows you to track the non-exempt employees' hours and feeds directly into the payroll system.
Puntos en contra
Entering one-off payroll data such as expense reimbursement or a medical insurance payback has to be done at the individual level through individual checks.
it is difficult to customize access such as giving access to managers to accrue CTO days only, or giving them access to some HR info (number of vacation days, salary) without giving them access to all of it.
Also, the marketing is a little aggressive, the company offers so many other side services (writing your employee handbook, offering 401k, etc) that they call you too often with too many proposals, often different people for the same products.

- Sector: Hospital y atención sanitaria
- Tamaño de la empresa: 10.000+ empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
It allows us to time employees and manage HSAs efficiently
Revisado el 10/8/2023
Paychex has been a great partner for our small business. If we ever have a question or need help,...
Paychex has been a great partner for our small business. If we ever have a question or need help, we can always reach someone via phone. It's convenient to have one company handle our 401(k) and other benefits. And our HR representative has exceeded all expectations.
Puntos a favor
The Paychex flex interface is straightforward. Everything is clearly defined and the layout is intuitive. We have always got the greatest assigned support staff and their customer service is top-notch.
Puntos en contra
Instead than relying on me, the administrator, to keep track of everyone's changing addresses, it would be great if they could do it themselves. At this time, they only have access to read data.
- Sector: Restaurantes
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 8.0 /10
From an employee standpoint
Revisado el 31/10/2023
Puntos a favor
I like that i have all of the information about my pay period at my fingertips as well as my w-2.
Puntos en contra
Being assigned my signin information was a fownside butthat may be my employer and not the software itself.
- Sector: Propiedad inmobiliaria
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
I would recommend
Revisado el 15/11/2023
Puntos a favor
being able to see/edit timecards, time off and past time off
Puntos en contra
having the accurral shown instead of all PTO available within a calendar year
- Sector: Gestión de organizaciones sin ánimo de lucro
- Tamaño de la empresa: 11-50 empleados
- Software usado Semanalmente durante Más de dos años
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 8.0 /10
Great user interface
Revisado el 20/11/2023
Puntos a favor
When my org migrated to this software it was a big upgrade. I'm able to approve time off very easily as well as get a snapshot across our org. As a user, it keeps track of my HR needs w/ stubs, retirement, and PTO.
Puntos en contra
Some of the benefit add ons like flex spending aren't seamless to get to.
- Sector: Hospital y atención sanitaria
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 9.0 /10
Easy Payroll App
Revisado el 25/11/2023
Puntos a favor
Ease of use and deployment. Easy customer service.
Puntos en contra
Takes time to do Payroll. Too many options and features on main interface.
- Sector: Redacción y edición
- Tamaño de la empresa: Trabajador autónomo
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 7.0 /10
Good with some issues
Revisado el 27/10/2023
Puntos a favor
Easy to use with everything you need all in one app.
Puntos en contra
Time clock sometimes doesn’t work and can be glitchy.
- Sector: Administración educativa
- Tamaño de la empresa: 11-50 empleados
- Software usado Semanalmente durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Great product
Revisado el 7/5/2020
Customer service is the only downside. Otherwise, we are happy with the system itself.
Customer service is the only downside. Otherwise, we are happy with the system itself.
Puntos a favor
We used to rely on our accountant in the past. This is a great way to have access to anything at anytime. Another perk is that the employees are able to review their tax documents remotely as well.
Puntos en contra
This is not really related to the software itself, but the customer service continues to be an ongoing problem. God forbid if you receive a notice from EDD or IRS, you'll be chasing behind people to follow up. I wish whatever forms are submitted, we can have access to them from a particular page along with the outcomes.
Alternativas consideradas
QuickBooks TimeRazones para elegir Paychex Flex
We switched our time entries to Paychex Flex too because Timesheets.com doesn't have a proper tracking system for paid time off.Software anterior
Timesheets.comRazones para cambiar a Paychex Flex
Price and everything being under one place- Sector: Práctica de la abogacía
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
Paychex Flex Great for small organizations
Revisado el 17/5/2022
The overall experience has been positive.
The overall experience has been positive.
Puntos a favor
The time tracking feature is helpful to small companies who use the "honor" system as their time tracker
Puntos en contra
I think the software would benefit by being a little more user friendly
Alternativas consideradas
PaycomRazones para elegir Paychex Flex
Time tracker, benefitsRazones para cambiar a Paychex Flex
Paycom didn't return our requests to learn about their product.- Sector: Comercio mayorista
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
The Worst Payroll Company Out There!
Revisado el 30/8/2019
I have been running payroll and in HR for over 17 years so have used many payroll services and...
I have been running payroll and in HR for over 17 years so have used many payroll services and Paychex is the absolute WORST - can't wait to switch. Overpriced and you have to do everything yourself including coding their system. Nothing works right once you do (no notifications, biometric time clocks don't record punches, CA payroll laws like 7th day OT never coded) it's truly a complete joke of a company. "Account Manager" does not actually do anything but tell you to call the 877 customer service number and they are beyond ignorant and unhelpful.
Puntos en contra
Customer service - The worst
Assigned Account Manager - Does nothing but tell you to call Cust Service (see above)
Helpfulness - None
Expensive - YES
Knowledgeable - None
Compliant - Nope, set up CA payroll laws all wrong
Ease of system use - terrible, you need to coded everything yourself
Over selling - the best (how about fix your basic customer service and functionality before you continually try and up sell)
Alternativas consideradas
ADP Workforce NowRazones para cambiar a Paychex Flex
My company was oversold on this junk company and platform before I got here.- Sector: Producción audiovisual
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Fantastic Experience with Gusto!
Revisado el 29/1/2023
Overall, Gusto has been an excellent choice for our business. We've been able to quickly and easily...
Overall, Gusto has been an excellent choice for our business. We've been able to quickly and easily set up payroll and benefits, and their customer service team has always been incredibly helpful and responsive.
Puntos a favor
Gusto has been an absolute lifesaver for our business. Their user-friendly platform makes payroll and benefits setup a breeze, and the customer service team is always ready to help with any questions or issues.
Puntos en contra
The only downside I've noticed is that it can be a bit slow to calculate taxes, but that might just be due to the complexity of all the laws and regulations.
- Sector: Salud, bienestar y deporte
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 3.0 /10
Simple payroll & employee management system, ideal for small businesses.
Revisado el 8/12/2021
If you don't need accurate time clock functionality, Paychex Flex is a great way to have a payroll...
If you don't need accurate time clock functionality, Paychex Flex is a great way to have a payroll processing solution.
Puntos a favor
The ease of use is the key selling point for Paychex Flex. As a small business owner with little to no HR/Accounting experience, Paychex made payroll and employee management simple and easy.
Puntos en contra
Their employee app and time/attendance functionality is terrible. Time clocks were never accurate, difficult to correct, and is the reason we switched providers.
Razones para cambiar a Paychex Flex
Price and ease of implementation. That being said, we have switched to ADP Workforce now after 2 years with Paychex- Sector: Servicios
- Tamaño de la empresa: 2-10 empleados
- Software usado Semanalmente durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
My Paychex Flex Review
Revisado el 5/4/2022
It's been a great experience using Paychex Flex, love how easy it is to use & also the helpful...
It's been a great experience using Paychex Flex, love how easy it is to use & also the helpful customer service agents.
Puntos a favor
How easily the software/app is to use & how very helpful their customer service agents are, also the price is inexpensive compared to other companies.
Puntos en contra
Their really is nothing that our company does not like about Paychex Flex, we love the ease of all of it.
Alternativas consideradas
ADP Workforce NowRazones para elegir Paychex Flex
The pricing, wait times for customer service, & ease.Software anterior
Square PayrollRazones para cambiar a Paychex Flex
By reading reviews on both companies.- Sector: Hospital y atención sanitaria
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Payroll
Revisado el 21/1/2020
Payroll, Admin for Employees keeping records.
Payroll, Admin for Employees keeping records.
Puntos a favor
The system was friendly to use and easier to do payroll when you were ready.
There wasn't constant updates every day and you were assigned a representative to assist you with any issues.
Puntos en contra
Sometimes you run into an issues and your representative is out of the office you may get someone else who is not aware of the issue.
Alternativas consideradas
ADP Workforce NowRazones para cambiar a Paychex Flex
At the time Paychex was more reasonable than the others.- Sector: Logística y cadena de suministro
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
PREVIEW was a great payroll work horse. But beware, FLEX Payroll is no PREVIEW.
Revisado el 19/10/2016
We've been on Paychex PREVIEW payroll software for 16 years. It was a solid no non-sense payroll...
We've been on Paychex PREVIEW payroll software for 16 years. It was a solid no non-sense payroll processing work horse which came with everything you'd ever need to process payroll for 100+ employees in a very quick and efficient manner. PREVIEW software was extremely well designed and well thought out. The developers took the perspective of payroll processing users and provided all the navigation speed, functionalities and reports that we'd ever find useful or need to do our jobs quickly and efficiently. There were hardly any unnecessary clicks, keystrokes or scrolling to speak of. It exceeded my expectation all these years. Paychex's golden era and reputation as payroll processing leader was probably due to these sensible legacy products.
Like all good things which must come to an end, we were switched to FLEX Q2 of 2016 because PREVIEW was so old that Paychex decided to sun set it this year - which was totally understandable. But any reasonable PREVIEW clients would also expect and assume that whatever good features, good functionalities and useful reports that were available and had been working well in PREVIEW would be brought over and be available in the new payroll product as well. Not so.
Enters FLEX which Paychex touted as being technologically advanced, etc. It probably is. But as far as FLEX payroll processing features and functionalities are concerned, I am actually set back 16 years to a payroll processing product that seemed Beta, very slow, cumbersome, awkward - compared to PREVIEW. Paychex simply threw PREVIEW out the window and started fresh from scratch with FLEX. I spent my first several months on FLEX Payroll sending them suggestions to make FLEX "better". I don't know if anyone cared.
FLEX Payroll screen designs and navigation are very slow, very cumbersome, and very awkward. What I considered "speed features" in PREVIEW were non-existent in FLEX. Fields are spread out as far apart as they can find room to spread them out to (instead of keeping the screen layouts compact) seemingly so as to "maximize" unnecessary clicks, scrolls and keystrokes as much as possible. It's also more cumbersome and time consuming just to get information and reports from FLEX Payroll which could be run quickly and easily before in PREVIEW. I felt like I'm using payroll software designed by inexperienced college graduates who had never processed payroll before in their lives. They're out to get as much of my time make me do as much work as possible for the same amount of work that I have to do as before - to see where my breaking point is.
So overall, I'm not impressed. To me, if the basic payroll processing functionalities are less than before, FLEX Payroll will still be inadequate despite all other "great features and modules" they added to FLEX which I don't need.
Puntos a favor
Flex integration with Benefits Administration (Benetrac) module can make life a lot easier for some - but Beware - only if your group is 100+ enrolled. Our Paychex sales rep did make the claim that with Benetrac service, our medical insurance transactions "will all be automatic with carriers and we wouldn't have to do a thing" - which was totally not true. As it turned out, more carriers than not do not do EDI for groups (company) with < 100 enrolled. So the main FLEX selling point totally didn't even pan out for us. Please learn from our lesson. Do verify specifically that your medical and dental carriers will do EDI for your group before signing up for Benetrac.
Puntos en contra
Although FLEX does its job as payroll software, having been on a faster and more efficient product before, we know how much more time we are spending on this "more inefficient" product compared to before.
Oh and please save yourself the headaches and trouble by passing on other Paychex's services. We tried Paychex Health Insurance and ACA filing. They both failed miserably. Same story in both cases. Can't get hold of the account rep and customer service rep. No one would answer or return our calls. Last year's ACA were 60% wrong after I've redone and resubmitted data 3 different times after 3 different CSR told me 3 different things. They were just making it up as they went. Very frustrating.
- Sector: Suministros y equipo para empresas
- Tamaño de la empresa: 201-500 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Powerful and feature-rich payroll and HR management software
Revisado el 12/5/2023
Puntos a favor
Paychex Flex is its extensive scope of elements, which incorporates finance handling, time and participation following, benefits organization, and HR consistence. The product likewise offers a versatile application, which empowers representatives to see their compensation stubs, advantages, and time-off demands. Its easy to understand interface, which makes it simple for clients to explore and deal with their finance and HR errands. The product additionally gives broad customization choices, permitting organizations to fit their finance and HR cycles to meet their particular necessities.
Puntos en contra
sometimes programming can be delayed to load, and that the announcing usefulness could be more vigorous.
- Sector: Software informático
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
The Biggest Rip Off in the HR Industry
Revisado el 2/4/2020
Working with PayChex was absolutely the worst experience we have ever had with a vendor. They are...
Working with PayChex was absolutely the worst experience we have ever had with a vendor. They are great when trying to sign you up but once you do they are impossible to get any assistance. Even cancelling them was difficult because the Off-Boarding team was supposed to call me to help the process of migrating our payroll back and all the necessary steps. 3 Weeks after cancelling no one called and they had the audacity to not only try and bill us but add charges because they tried to pull from our bank for payroll and we cut them off. They have lots of fees that I don't understand how they can justify. Taxes were calculated differently 3 pay checks in a row, getting someone to return email was impossible and when you call you basically get a rep who happens to be the one to get your call, not your supposed HR Generalist, which was absolutely useless. I never criticize publicly about an organization but this one was so very unprofessional and even made worse by the outrageous fees they charge. I would think twice!
Puntos a favor
- Paid on time
- Payroll documents easy to download
- Have minimum 100 letters and I don't have anything really good to say, which is a first because I believe in positive reviews and have never posted a negative one.
Puntos en contra
- Tax documents not where their website tells you they are and when you call for help they direct you to the place where the documents are supposed to be but not?
C
- HR Generalist does not return calls or emails in a timely manner if at all.
- Absorbent fees to use their platform (3 x payment of $1000) and another $500 per payroll period for 3 employees. This high price is supposed to be for dedicated HR Generalist, which is a joke.
- Very attentive when pitching to you and then the disappear and its a huge organization that has zero communication between each other and departments.
- Sector: Contabilidad
- Tamaño de la empresa: 2-10 empleados
- Software usado Semanalmente durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
Way better services out there for cheaper prices
Revisado el 26/2/2022
Do not rely on them to let you know by hiring an employee in another state, you are subject to any...
Do not rely on them to let you know by hiring an employee in another state, you are subject to any additional state/local taxes outside of income tax and unemployment tax. We didn't know we were required to have disability insurance & paid family leave insurance for hiring an employee in NY. I guess I can't blame Paychex because technically it's not a tax but because we began payroll in NY, it required us to carry it. I'm more mad about the fact that it is optional to withhold a small portion of the employees wages for disability insurance or the employer can cover the whole cost. Paychex just started withholding the max portion from the employee without ever saying a word to us. So 1.) they knew we were subject to it and didn't bother to say anything and 2.) they started an optional withholding from employee checks without ever having us sign off on it. They will be easy to reach when they need something, but very very slow if you need something. They switched our assigned payroll specialist so many times that I don't even know who it is now to let them know we are switching at the end of the quarter.
Puntos a favor
The only thing I can say I liked is that they pay the tax and file the required quarterly/annual reports.
Puntos en contra
Very confusing just to have a rate for an employee. There's multiple areas in the employee file where you can add "compensation" & "earnings & deductions". Compensation is where you can add their rate (if you don't, it will notify you that you're not paying minimum wage). You figure you need to add at least one category of earnings like hourly or salary in order to pay an employee. So I added their hourly rates to compensation then added Hourly to their Earnings along with their rate again. The Hourly specifically states RATE X HOURS. Yet, by having both of these, you'll end up paying the employees twice. No problem right. Reports take kind of long to download, and not easily customizable.