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Opiniones de 1403
- Sector: Aprendizaje en línea
- Tamaño de la empresa: 11-50 empleados
- Software usado Semanalmente durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Paychex Flex: Una transformación en el control de gastos empresariales
Revisado el 10/2/2023
Mi experiencia general con Paychex Flex ha sido realmente positiva. Esta herramienta ofrece una variedad de funciones y características que me han ayudado a administrar mi negocio de manera eficiente. El proceso de configuración es muy sencillo y, una vez que lo he configurado, tengo la capacidad de controlar mis finanzas, planificar mis impuestos, administrar mis nóminas, controlar mis recursos humanos y mucho más. Las herramientas también se pueden personalizar para satisfacer las necesidades de mi negocio, y tengo la capacidad de controlar mis datos con una alta seguridad. En general, estoy muy contento con mi experiencia con Paychex Flex y lo recomendaría a cualquiera que busque una solución de administración de negocios eficaz.
Puntos a favor
Me encanta trabajar con Paychex Flex porque me ofrece una manera fácil y segura de administrar los recursos humanos de mi empresa. Estoy contento de poder contar con una amplia gama de herramientas para ayudarme a mejorar la eficiencia de mi negocio, desde el cumplimiento de los requisitos laborales hasta la administración de horas, salarios y mucho más. La interfaz intuitiva y los recursos útiles disponibles hacen que sea fácil manejar todas mis necesidades de recursos humanos desde una ubicación central. Me gusta que las actualizaciones y mejoras se realicen de forma automática de modo que siempre esté al día con los cambios en la ley laboral. Lo mejor de todo es que puedo administrar todo esto con un solo clic desde cualquier dispositivo, lo que me ahorra mucho tiempo.
Puntos en contra
Lo que menos me gusta de Paychex Flex es que, a diferencia de muchos otros servicios de contabilidad, no tiene ninguna herramienta de contabilidad para ayudar a los usuarios a administrar su negocio. Además, el soporte técnico de Paychex Flex no es tan bueno como el de otros servicios, y su base de conocimientos es muy limitada. Además, no hay opción para una prueba gratuita, lo cual es un inconveniente para los usuarios que quieren probar el servicio antes de comprarlo.
- Sector: Construcción
- Tamaño de la empresa: 501-1.000 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Es un software aceptable y muy seguros con toda la información
Revisado el 28/11/2022
Puntos a favor
Lo que más me gusto del software es que tienen Muchas oferta de empleo y son muy rápidos con sus pagos
Puntos en contra
Lo que menos me gusto es que le hace falta un poco de diseño pero del resto todo está bien
- Sector: Servicios financieros
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Prueba gratis
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 2.0 /10
Pays
Revisado el 9/11/2022
Puntos a favor
Pocas cosas buenas,solo los botones visibles
Puntos en contra
Lento,se bloquea,no sirve para muchos datos cargarlos.
- Sector: Mercados de capitales
- Tamaño de la empresa: Trabajador autónomo
- Software usado Semanalmente durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Oportunidades
Revisado el 26/1/2023
Ninguno hasta ahora
Puntos a favor
Es bastante facil de usar, muy dinámico y practico
Puntos en contra
Hasta ahora no tengo ninguna queja, me parece bastante bueno

- Sector: Entretenimiento
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Top-Notch Service
Revisado el 31/7/2022
Puntos a favor
I like the ability to log in and do what I need to do when it pertains to employee payroll activities. I also love the features that are offered to the employees by allowing them to check and edit information when they need to.
Puntos en contra
It is a little pricey compared to some. I don't have many negative comments about the service, but it can be difficult to reach customer service after hours.
- Sector: Banca
- Tamaño de la empresa: 11-50 empleados
- Software usado Semanalmente durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
Wake up Paychex Execs
Revisado el 18/1/2022
Phone wait is no less than 1/2 hour - no employees - supervisors are not responding to calls for help - Headquarters is not taking calls - customer service is not managed well at all.
Puntos a favor
If you have assistance or a payroll representative who understands the system it works great.
Puntos en contra
No help, lost my representative last summer and do not have a replacement although a former employee i have never spoken with is listed as my representative.
Razones para elegir Paychex Flex
To upgrade and stop processing the day before payday the night before.Razones para cambiar a Paychex Flex
They had an office in my town of course this was 30+ years ago.- Sector: Seguros
- Tamaño de la empresa: 51-200 empleados
- Software usado Semanalmente durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Paychex Flex
Revisado el 8/5/2023
Extremely happy with overall use
Puntos a favor
Very easy to use, can access on mobile device
Puntos en contra
Have nothing over the years so far that I don’t like.
- Sector: Logística y cadena de suministro
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
PREVIEW was a great payroll work horse. But beware, FLEX Payroll is no PREVIEW.
Revisado el 19/10/2016
We've been on Paychex PREVIEW payroll software for 16 years. It was a solid no non-sense payroll processing work horse which came with everything you'd ever need to process payroll for 100+ employees in a very quick and efficient manner. PREVIEW software was extremely well designed and well thought out. The developers took the perspective of payroll processing users and provided all the navigation speed, functionalities and reports that we'd ever find useful or need to do our jobs quickly and efficiently. There were hardly any unnecessary clicks, keystrokes or scrolling to speak of. It exceeded my expectation all these years. Paychex's golden era and reputation as payroll processing leader was probably due to these sensible legacy products.
Like all good things which must come to an end, we were switched to FLEX Q2 of 2016 because PREVIEW was so old that Paychex decided to sun set it this year - which was totally understandable. But any reasonable PREVIEW clients would also expect and assume that whatever good features, good functionalities and useful reports that were available and had been working well in PREVIEW would be brought over and be available in the new payroll product as well. Not so.
Enters FLEX which Paychex touted as being technologically advanced, etc. It probably is. But as far as FLEX payroll processing features and functionalities are concerned, I am actually set back 16 years to a payroll processing product that seemed Beta, very slow, cumbersome, awkward - compared to PREVIEW. Paychex simply threw PREVIEW out the window and started fresh from scratch with FLEX. I spent my first several months on FLEX Payroll sending them suggestions to make FLEX "better". I don't know if anyone cared.
FLEX Payroll screen designs and navigation are very slow, very cumbersome, and very awkward. What I considered "speed features" in PREVIEW were non-existent in FLEX. Fields are spread out as far apart as they can find room to spread them out to (instead of keeping the screen layouts compact) seemingly so as to "maximize" unnecessary clicks, scrolls and keystrokes as much as possible. It's also more cumbersome and time consuming just to get information and reports from FLEX Payroll which could be run quickly and easily before in PREVIEW. I felt like I'm using payroll software designed by inexperienced college graduates who had never processed payroll before in their lives. They're out to get as much of my time make me do as much work as possible for the same amount of work that I have to do as before - to see where my breaking point is.
So overall, I'm not impressed. To me, if the basic payroll processing functionalities are less than before, FLEX Payroll will still be inadequate despite all other "great features and modules" they added to FLEX which I don't need.
Puntos a favor
Flex integration with Benefits Administration (Benetrac) module can make life a lot easier for some - but Beware - only if your group is 100+ enrolled. Our Paychex sales rep did make the claim that with Benetrac service, our medical insurance transactions "will all be automatic with carriers and we wouldn't have to do a thing" - which was totally not true. As it turned out, more carriers than not do not do EDI for groups (company) with < 100 enrolled. So the main FLEX selling point totally didn't even pan out for us. Please learn from our lesson. Do verify specifically that your medical and dental carriers will do EDI for your group before signing up for Benetrac.
Puntos en contra
Although FLEX does its job as payroll software, having been on a faster and more efficient product before, we know how much more time we are spending on this "more inefficient" product compared to before.
Oh and please save yourself the headaches and trouble by passing on other Paychex's services. We tried Paychex Health Insurance and ACA filing. They both failed miserably. Same story in both cases. Can't get hold of the account rep and customer service rep. No one would answer or return our calls. Last year's ACA were 60% wrong after I've redone and resubmitted data 3 different times after 3 different CSR told me 3 different things. They were just making it up as they went. Very frustrating.
- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 10.000+ empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Great Experience with Paychex Flex!
Revisado el 9/3/2023
Overall, I had a great experience with Paychex Flex. It was easy to set up and use, and customer service was always available to help with any questions I had.
Puntos a favor
Paychex Flex makes it easy to manage payroll, taxes, and other administrative tasks. The user interface is intuitive and the customer service is excellent.
Puntos en contra
Paychex Flex can be expensive compared to other payroll software.
- Sector: Gestión de organizaciones sin ánimo de lucro
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
Sold on features that never worked correctly
Revisado el 12/11/2021
Previously, our payroll was completed in house. We were sold on Paychex being a one-stop shop that would save us time and have everything flow seamlessly in one system. Unfortunately, that never happened. We had issues with the payroll implementation that were never actually resolved. We switched to Paychex for employee insurance, and spent over six months trying to correct the errors.
Puntos a favor
I enjoyed the ease of using the software and report options.
Puntos en contra
Our biggest issue with the software was based on the needs of our company. As a non-profit we have multiple funding streams in which employees may work. After communicating with the payroll implementation team, we set up the system as advised. Several months after we went live, the inaccurate setup caused errors in our general ledger reports, and I personally had to key journal entries of over 1,000 lines bi-weekly just to get the information accurately recorded in our general ledger software. This added one to two days of work onto my already hectic schedule. When we asked to change the setup, we were told that it would take too much time and wouldn't be possible, even though we were paying thousands of dollars a month for this service.
Alternativas consideradas
ADP Workforce NowRazones para cambiar a Paychex Flex
We were sold on a seamless system that never did work accurately.- Sector: Construcción
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 6.0 /10
Not for construction payroll
Revisado el 9/3/2021
Good people but the tool is one vertical silo after another, we had multiple 3 way calls to coordinate our onboarding and there were many issues that I had to "hunt" for help.
Puntos a favor
The tax compliance is great. In a state where there are local taxes and in the ever-changing world of taxes, Paychex does a great job.
Puntos en contra
We are not able to generate our certified payroll reports because no one in Paychex knew how to set it up.
- Sector: Maquinaria
- Tamaño de la empresa: Trabajador autónomo
- Software usado Semanalmente durante Más de un año
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 8.0 /10
Good app for payroll
Revisado el 20/4/2023
I enjoyed my time using paychex flex.
Puntos a favor
I liked the ease of use of the app and how the interface was setup. Everything was easy to find.
Puntos en contra
I can’t really say anything I did not like as most features worked and were easy to use.
- Sector: Marketing y publicidad
- Tamaño de la empresa: 10.000+ empleados
- Software usado Semanalmente durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Previous Job Usage
Revisado el 23/5/2023
I really enjoyed Paychex Flex and I believe it is a wonderful tool for small businesses to use!
Puntos a favor
I really enjoyed how easy it was to access Paychex Flex whenever and wherever you wanted to use it with the mobile app.
Puntos en contra
From my previous experience with Paychex Flex I do recall a lot of the times the app would exit immediately after opening it.
- Sector: Hospital y atención sanitaria
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Love Paychex!
Revisado el 11/5/2023
10/10!
Puntos a favor
I love that it is super straight forward and easy to use! Everything is so easy to find and access.
Puntos en contra
Nothing. It is way easier than the previous payroll server at my old job.
- Sector: Servicios financieros
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Everything we need and more
Revisado el 17/9/2019
Paychex Flex has cut the time we spend processing payroll requests in half, if not more. Giving employees the ability to make most changes on their own allows our Payroll Admin to focus on other parts of the business that require more attention.
Puntos a favor
I love that I can get new employees set up as users during their onboarding, then this becomes their one-stop-shop for all things payroll. They can access this site to get their pay stubs, make changes to their direct deposit, enroll/change health benefits, and even make adjustments to their 401k plans.
Puntos en contra
The only real con I have found with this system is that employees can not make changes to their mailing addresses themselves. They are still required to fill out a form for our Payroll Admin and he has to call Paychex to make the change. This seems like something simple that employees should be able to do themeselves.
Alternativas consideradas
ADP Workforce NowRazones para cambiar a Paychex Flex
Paychex Flex offered us everything we were looking for in one package at a very affordable price.- Sector: Administración educativa
- Tamaño de la empresa: 11-50 empleados
- Software usado Semanalmente durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Great product
Revisado el 7/5/2020
Customer service is the only downside. Otherwise, we are happy with the system itself.
Puntos a favor
We used to rely on our accountant in the past. This is a great way to have access to anything at anytime. Another perk is that the employees are able to review their tax documents remotely as well.
Puntos en contra
This is not really related to the software itself, but the customer service continues to be an ongoing problem. God forbid if you receive a notice from EDD or IRS, you'll be chasing behind people to follow up. I wish whatever forms are submitted, we can have access to them from a particular page along with the outcomes.
Alternativas consideradas
QuickBooks TimeRazones para elegir Paychex Flex
We switched our time entries to Paychex Flex too because Timesheets.com doesn't have a proper tracking system for paid time off.Software anterior
Timesheets.comRazones para cambiar a Paychex Flex
Price and everything being under one place- Sector: Práctica de la abogacía
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
Paychex Flex Great for small organizations
Revisado el 17/5/2022
The overall experience has been positive.
Puntos a favor
The time tracking feature is helpful to small companies who use the "honor" system as their time tracker
Puntos en contra
I think the software would benefit by being a little more user friendly
Alternativas consideradas
PaycomRazones para elegir Paychex Flex
Time tracker, benefitsRazones para cambiar a Paychex Flex
Paycom didn't return our requests to learn about their product.- Sector: Comercio minorista
- Tamaño de la empresa: 2-10 empleados
- Software usado Semanalmente durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
I would rather do payroll myself than continue using Paychex
Revisado el 14/3/2023
Terrible. Absolutely terrible! I will NEVER use this company again.
Puntos a favor
Every employee has their own login information
Puntos en contra
Customer support. I went through THREE account reps before deciding to find someone else, and NONE OF THEM would answer the phone, return calls, or respond to emails. I finally got the retention team on the phone, who assured me that my rep's supervisor would call me on a specific day at a specific time. That phone call never happened. When I spoke with the retention department again, they informed me it was because it was the supervisors last day in that position, as he was getting a promotion. A supervisor with at least 3 team members who cannot be bothered to speak to a customer and couldn't be bothered himself got promoted.
Razones para cambiar a Paychex Flex
They seemed like the better choice during the onboarding process. That all changed after I ran my first payroll.- Sector: Administración educativa
- Tamaño de la empresa: 1.001-5.000 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Paychex Flex: The Most Flexible Payroll Solution around
Revisado el 11/12/2022
I enjoy using Paychex Flex because it is simple to use and provides me with all the information I need to know about my payroll and employees. I can easily access my payroll information and run reports. The customer service is also excellent and they are always available to help me with any questions I have.
Puntos a favor
The most impactful features in Paychex Flex are the ability to manage all employee information in one place, the comprehensive suite of payroll and HR tools, and the ease of use. Paychex Flex is very easy to use, and integration with existing business processes is seamless.
Puntos en contra
The least favourable aspect of Paychex Flex would have to be its payroll processing. Reports have surfaced of payroll being processed very slowly, and in some cases, not processed at all. This can obviously create a lot of problems for businesses that need their employees to be paid on time.
Razones para cambiar a Paychex Flex
Paychex Flex was chosen over Gusto and Paylocity because it offered the best combination of features and price. Paychex Flex is a comprehensive HR and payroll solution that is affordable and easy to use. It offers robust features such as time and attendance tracking, benefits administration, and online payroll.- Sector: Impresión
- Tamaño de la empresa: 11-50 empleados
- Software usado Semanalmente durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Probabilidad de recomendación 7.0 /10
Good product, easy to use
Revisado el 31/12/2021
Puntos a favor
We've used several different payroll processors and this was the easiest one when it came to entering our employees hour each week. I'm surprised how difficult and convulted other companies make it, but Paychecx stood out for the ease. And that matters when you have 20+ employees to enter each week. You want it to go quick, and Paychex did.
Puntos en contra
We weren't crazy about getting paper checks. We had been used to Next Day Air delivery from a past company and Paychex paper checks were a courier and came at inconsistent times. May not seem like a big deal, but employees want their checks early to deposit at lunch and if they arrive late employees get antsy. We had people tell us they would stop working until their check was in hand. Luckily it wasn't a huge issue, as most people chose direct deposit.
- Sector: Gestión de organizaciones sin ánimo de lucro
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 10.0 /10
Easy to use as an employee
Revisado el 4/8/2022
As a user, Paychex provides an easy-to-use platform for time tracking and paycheck information. I downloaded the app but chose to stick with the website due to the straightforward nature of being able to clock in and out quickly, request PTO, and approve employee time tracking with a few clicks in a web browser.
Puntos a favor
Paychex is easy to use as an employee. Being able to clock in and out is simple - there is a button to click that records the punches. I've also used the timesheet to manually enter time, which is also straightforward. As a supervisor, seeing my direct report's timesheet is handy. To approve, it's a matter of checking a box for approval - I feel like it could not get any simpler as an end user.
Puntos en contra
While easy to use, I'm not too fond of the feature for switching between the employee (self) details and supervisor (direct report) details. A switch role function in the upper corner is not necessarily intuitive. I would love for there to be a way to have it all on the same "home" page rather than having to switch roles. While I personally do not have anything to do with the setup of Paychex, I am going to assume there are some issues from there, as our HR department seemed to have difficulty making updates to the system regularly.
- Sector: Productos farmacéuticos
- Tamaño de la empresa: 501-1.000 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 8.0 /10
User Friendly
Revisado el 25/10/2022
I love that Paychex Flex is very user friendly.
Puntos a favor
I use Paychex Flex to clock in and out daily, check my time card, request time off and for retreiving an W2. I love that this portal is very user friendly. Nothing is hidden. You can easily find what you are looking for using the tabs on the side. You can also customize your home screen to display what you are needed. As soon as I login in I'm able to clock in and out, view how many hours of PTO I have as well as paystubs.
Puntos en contra
I would improve being able to have more widgets in the home screen so you are able to see your time card and attendance right on your home screen. It would be easier to track.
- Sector: Aprendizaje en línea
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 3.0 /10
Paychex has some unfortunate downsides
Revisado el 21/11/2018
Typical clock in/out and benefit tracking.
Puntos a favor
Very easy to view clocked in users, people on break, etc. As a manager it is easy to view and approve hours. It allows for a convienant way for staff to access paystubs and documentation.
Puntos en contra
Employees often have trouble with the site when punching in/out - the easiest to access option are buttons that move, and as a result it is easy to click the wrong button! Way more time clock corrections that we used to get. It is very difficult for staff to tell how much vacation time they have remiaining, they constantly have to ask for confirmation - very frustrating. It isn't always easy to tell that as a manager either, so we have had issues where people took more time than allocated. THE most frustrating aspect of it is when someone misses a punch - sometimes adding a missed punch is just a matter of clicking a box and filling in the correct time, other times switching a type of punch - like from start break to start meal is ridiculous and you can end up with a big mess. Have never seen a program that is so irritating to handle corrections like that. As a manager I hate working with this program.
- Sector: Software informático
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
Paychex Flex the next best electronic payroll system!
Revisado el 9/4/2018
The benefits of using Paychex Flex software is that the product is available online to users. Other benefits include being able to select a specific payment plan or subscription suitable for the company to aid the human resources aspects of payroll. Additional benefits include accessing a dashboard with all employee information to be edited or submitted at once. More benefits of utilizing Paychex Flex include developing quick reports such as payroll statistics. Paychex Flex is a good tool to administer payroll for your company.
Puntos a favor
Paychex Flex is an online software that human resources personnel can utilize for payroll. Paychex Flex has various subscriptions that company's can select depending on the types of features. Paychex Flex offers an employee dashboard that requires an username, password, and pin number. Paychex Flex allows users to disburse amounts of funds to contractors, employees, vendors, and sponsors. Paychex Flex offers tools, tutorials, and customer support related to the online library and overall application.
Puntos en contra
Paychex Flex requires a new verification code upon logging into the dashboard. Users listed in the Paychex Flex may not be deleted depending on administrative rights to complete such an action. Paychex Flex may provide usernames and passwords to administrators and not employees, thus employees may not be able to update time card electronically. Paychex Flex allows time card adjustments to be made by the administrator. Paychex Flex allows payroll adjustments to be made by the administrator.
- Sector: Empleo y contratación
- Tamaño de la empresa: 2-10 empleados
- Software usado Otro durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 2.0 /10
Out dated and impersonal
Revisado el 6/7/2018
Puntos a favor
This product works fine for day-to-day activities but has failed to meet some basic requirements when anything out of the ordinary is required.
Puntos en contra
Customer service through Paychex has been very challenging for our business, which ultimately led us towards switching payroll service providers. Countless errors were made when switching contractors to employees, when terminating employees, and Paychex failed on many occasions to provide financial information and tax documents to various states we were reporting in. They were also unhelpful in providing documentation to various states and city governments while our company was dealing with past-due notices that Paychex should have been responsible for. Our account manager changed hands a number of times with no notice, often no notification, and without a clear line of communication. Overall, their lines of communication seem outdated for companies operating online and whatever 'personal touches' they may have been known for have been lost to the wayside of a digital communication age where information has the capability to be freely transmitted from one employee to another. I found myself frequently re-sending the same required documentation to multiple parties and asking the same questions time and time again which were either ignored or partially answered. Overall an incredibly disappointing experience for the years we were with them.