Opiniones de UJET

It's nice to have all of the info in one place, meaning stats on performance and number of tickets completed or calls taken. It's nice to see how my number matches up with my peers numbers.

Sometimes it can be a little wonky or do some weird things. For example, there have been a couple of times where I will be in one UJET status, such as available, and it will move me to unavailable. This, of course, can affect my numbers and scorecards. Just last week I was in a phone call and when I hung up it said I had missed a call while still in the other call - if these bugs were worked out it would be perfect!

It’s an almost comprehensive software. I also appreciate access to review previous call logs and emails of customers who call, for information purposes and to help further resolve some issues.

1. Notification sounds of an incoming call is muted every time I first log in, until I pick up my first call. After the first call is picked, the sounds activate for all other incoming calls. Can be inconvenient if user is replying to something from the previous shift on another tab and receives a missed call as a result.
2. Lack of consistency in countdown when receiving a call. Sometimes I get a missed call after only 6 secs. Should be 10 secs all across the board.
3. It’s difficult for users to pull up call log histories of a phone number, unless we receive or call that phone number. Sometimes customers call with a different number, maybe a spouse’s or their landline, claiming they called before using another number. In order to resolve their issues, that other phone number’s log history needs to be located to hear previous conversations or read previous emails.
4. Most things can be accessed from UJet regarding a customer but format is very compact and dense. It discourages user to access information through UJet and instead use the original avenue.
5. Calls logs should appear for third party calls. For instance, if I place someone on hold to call another phone number to assist the situation, I should be able to see that new number’s log history.

Fact that you can integrate the Ujet with CRM like Kustomer and Zendesk, You can also use smart actions that are really cool like you cans end someone a link while on phone, and the customer can also share with you like a contact during the call or eve other inform that you may require

Generally i liked the app but, it is always up about 97% but when it goes off for any reason the team are always on top and will fix the issue ASAP

Ujet provides the perfect combination of advanced functionality with ease of use. Through configurable tables, we can create the perfect set up immediately and directly. The best part however, is that Ujet offers services designed to wow customers while saving money. Unlike everyone else in this space, Ujet's cost structure does not benefit from extended handle times; as a result, Ujet is proud to help you cut cost by lowering AHT. That's a game changer!

Only con was that Ujet was brand new when we launched. The launch went incredibly smooth but represented our biggest risk.

I've been using UJET as an agent for phone calls for almost 6 months. I've dealt with outbound calls, system status changes for different occasions and it has worked beautifully. No complaints regarding the usage and look. Efficiency wise, it has never presented a problem thus far.

Honestly, there is nothing I could say that I dislike about the software. Most technical issues within the experience as an agent and administrator have been because of hardware (local computers).

Ujet is a user-friendly software, when I started working in this company they were using a different call center platform that was everything but easy to use or user-friendly. The option to be in a 3-way call, hold time control and the auxes to use is awesome.

Now, as a QA specialist, I love how easy it is to access reports with relevant data for my day to day job.

When it was recently implemented there were multiple disconnections, froze screens and issues like that, but they were promptly resolved.

Very user friendly, intuitive and it makes training for the people who are going to be using it, really easy.

It may be buggy with integrations with other CRMs, like Salesforce.

I like the colors that distinguish between various aux codes, it helps me to notice if I am in the wrong one.

I really dislike the adapter feature within CRM tools, it is inconsistent, it tends to glitch and it causes audio issues if UJET is open on a tab. I cannot listen to music or watch anything with audio because sound comes in and out.

I really liked its routing and call management and also all the reports exported from Ujet how accurate they are and that I can trust the reports exported form Ujet

Nothing actually there to dislike it only requires a strong internet connection to work probably.

The interface is pretty straightforward.

I wish that the volume I set on my laptop would stay at the level I set it. It somehow resets to always being super loud when it rings and when I'm placing a call.

I wish that the size I set my Ujet would stay that size- I make it that size for a reason and having to constantly adjust it back down is frustrating.

My Ujet has not has sound for about 2 weeks now- I rely heavily on the visual cue of a call coming in. I have done the trouble-shooting methods that have been presented to us.

Over the past week my calls done connect as quickly as they used to. I work in the same location, ie: the same distance away from the router as I have before. It will count me down then just say "Connecting..." for upwards of 30-45 seconds. When that happens with all of my calls it's a major time eater.

The ease and efficiency of redaction of private information.

Calls drop and you can’t keep the call after establishing connection again.

It's easy to use, and it doesn't require a hard install. It's simple to use and doesn't really require any instructions to be given. So easy a toddler can use it.

The only thing, would be that it lags a little, but that could just be due to the internet connection.

Ease of integration with Salesforce. When running reports and reviewing calls it makes things alot easier from a supervisor's point of view.

Would love to be able to review out bound calls. At this time were not able to

The best feature of UJET is the fact that it already is prepopulated with responses that are tailored for any situation we may encounter. They are non-generic and flows naturally allowing ease of conversation and excellent customer service.

Because technology failed at times, sometimes this affects UJET. There are times when the software will go down and we are unable to type or communicate with the customers. I also hate that whenever I receive another chat the one I was on becomes stuck and It almost switches to the new one.

Pretty much how easy it is to manage reports, outbound calls, and metrics. The user interface has a friendly design and works flawlessly throughout the whole website!

Certainly, I do not consider any cons of the software.

its easy to use and very detailed in what you are using

nothing everything was neatly put together

Easy to access
details are straight forward

there are a lot of issues when you remove the UJET phone from the main page. there are times UJET will go on unavailable, unresponsive and there are times it will disconnect the call even you are using Ethernet connection

I am able to transfer calls easily to different departments.

it may not allow me to make calls if the wifi connection is off

It will show the details of the calls and if you have a managers access you will have full control on the reports

You need to download the date per agent if you need to check their status like break, lunch and etc.

I like that UJET allows you to call customers back when hung up too early and import calls into zendesk.

I wish there were chat options with customers within UJET.

Super simple to use. It opens right up and is ready for ya.

Sometimes quality is not perfect, but for the most part, it is.